What Did You Just Say?
What Did You Just Say? Carolyn R. Fazio, ECAM Senior Strategist & CEO Fazio International Ltd. Fort Lauderdale, Florida
Powerhouse Communications What are you trying to say? Who is your audience for this
message? Keep it simple. Choose a few facts or a story to make the point. Design your communication.
Powerhouse Communications Decide how to get the message
out. Timing is critical. Send regular updates. Evaluate. Material provided by cthealthpolicy.org
Keys to Healthy Communication Listen carefully to what people say. Compose your message carefully. If you make a mistake, admit it &
do your best to recover from it. At times, emotions are so strong that it is difficult to say things in a constructive way.
Communication Strategies Listening is more important than any
amount of technical savvy. Practice reflective listening. Most leaders aren't good listeners. When people repeat themselves, it is
often because they think they haven't been heard.
LISTENING TIPS Do make eye
Don't interrupt
contact Do lean forward and show interest Do mirror the other person's body language
Don't finish
© Team Building USA 1993 - 2003
other's sentences for them Don't multi-task when listening Don’t use your phone during a meeting
Watch Your Language “ASAP” means nothing. Agree
upon a specific date and time. “Sold” refers to houses, not people. We “agreed on the concept” is far more user friendly than “we sold the idea to the members”. “I” is a selfish word. Give credit.
Pick the right word 1. economic / economical 2. ensure / insure / assure 3. envelop / envelope 4. famous / infamous
5. farther / further 6. flaunt / flout 7. flounder / founder 8. forbear / forebear
9. forward / foreword 10. fortuitous / fortunate A version of this article first appeared on Daily Writing Tips.
Some of my favorites… 1. Advance notice 2. Advance preview 3. At the present time 4. Close proximity 5. Collaborate together 6. Completely unanimous 7. End result
8. Extra bonus 9. Final outcome 10. Free gift 11. Major breakthrough 12. New beginning 13. New innovation 14. Past history
15. Positive improvement 16. Repeat again 17. Serious crisis 18. Totally unique 19. Unexpected surprise 20. Unintended mistake 21. Future plan
22. Reason why 23. Totally destroyed 24. Reply back
FINAL JEOPARDY Describe X to a 12-year old. If the pre-teen does not understand what you are talking about, neither will your members.
The difference between the right word and the almost right word is the difference between lightning and the lightning bug. Mark Twain
Powerhouse Communications What are you trying to say? Who is your audience for this
message? Keep it simple. Choose a few facts or a story to make the point. Design your communication.
Powerhouse Communications Decide how to get the message
out. Timing is critical. Send regular updates. Evaluate. Material provided by cthealthpolicy.org
Keys to Healthy Communication Listen carefully to what people say. Compose your message carefully. If you make a mistake, admit it &
do your best to recover from it. At times, emotions are so strong that it is difficult to say things in a constructive way.
Communication Strategies Listening is more important than any
amount of technical savvy. Practice reflective listening. Most leaders aren't good listeners. When people repeat themselves, it is
often because they think they haven't been heard.
LISTENING TIPS Do make eye
Don't interrupt
contact Do lean forward and show interest Do mirror the other person's body language
Don't finish
© Team Building USA 1993 - 2003
other's sentences for them Don't multi-task when listening Don’t use your phone during a meeting
Watch Your Language “ASAP” means nothing. Agree
upon a specific date and time. “Sold” refers to houses, not people. We “agreed on the concept” is far more user friendly than “we sold the idea to the members”. “I” is a selfish word. Give credit.
Pick the right word 1. economic / economical 2. ensure / insure / assure 3. envelop / envelope 4. famous / infamous
5. farther / further 6. flaunt / flout 7. flounder / founder 8. forbear / forebear
9. forward / foreword 10. fortuitous / fortunate A version of this article first appeared on Daily Writing Tips.
Some of my favorites… 1. Advance notice 2. Advance preview 3. At the present time 4. Close proximity 5. Collaborate together 6. Completely unanimous 7. End result
8. Extra bonus 9. Final outcome 10. Free gift 11. Major breakthrough 12. New beginning 13. New innovation 14. Past history
15. Positive improvement 16. Repeat again 17. Serious crisis 18. Totally unique 19. Unexpected surprise 20. Unintended mistake 21. Future plan
22. Reason why 23. Totally destroyed 24. Reply back
FINAL JEOPARDY Describe X to a 12-year old. If the pre-teen does not understand what you are talking about, neither will your members.
The difference between the right word and the almost right word is the difference between lightning and the lightning bug. Mark Twain
