White Paper Title Here
The New Avaya Learning Center A Private Sandbox in the Cloud Toolwire and Avaya are partnering to provide Authorized Avaya Learning Partners (ALP’s) access to virtualized Avaya solutions and platforms. ALP’s using virtual equipment in Toolwire Open as part of a virtual instructor led training (VILT) session receive access to known good* baseline versions of Avaya solutions and platforms to use in a variety of ways including lab exercises and hands-on “Ask the Expert” workshops..
Toolwire Open provides the Avaya training equipment infrastructure without the capital expense investment required in the past. Rather than tying capital up in a single platform, ALPs can use their budget to access a wide variety of solutions to match delivery plans.
Toolwire Open currently supports the following Avaya solutions: Proactive Contact System
Contact Center Elite
Application Enablement Services
Presence Services
Midsize Business Template
Communication Manager Fundamentals 6.2
Midsize Enterprise
Communication Manager Messaging 6.1
Avaya Aura Messaging 6.0
Communication Manager Messaging 6.2
Avaya Aura Messaging 6.1
System Manager 6.1 System Manager 6.2
By logging into Toolwire Open, Avaya Learning Partners get: • Dedicated Resources – a secure, private platform allowing ALP’s to make changes to Avaya solutions and to export work to an instructor or other designated subject matter expert for evaluation. • Integrated Hands-on Learning – lab guides with step-by-step instructions and a help menu delivering specific guidance and support. • Real Time Support – our dedicated Learning Advocacy Team is available 24 X 5 to ensure questions are addressed and learning needs are met. • 24 X 7 Access – available around the clock and around the globe whether at home or in the office. • Known Good Environments – practice on live equipment and reset to a new environment with the push of a button.
Brought to you by,
* Known Good Environments (KGE’s) are fail-safe software and/or networking environments that are pre-tested and qualified. KGE’s consistently perform as designed and address the inordinate amount of time and goodwill wasted from faulty installations, misconfigurations, and conflicts with environmental settings. KGE’s are managed by a system which automates the setup and tear down of resources required by the KGE to operate. This system provides centralized administration capabilities to eliminate IT burden and administrative tasks associated with setting up a KGE.
Get started today! Call Steve Lynch at 617.275.6656 or e-mail him at [email protected]. avaya-learning.com
Toolwire Open provides the Avaya training equipment infrastructure without the capital expense investment required in the past. Rather than tying capital up in a single platform, ALPs can use their budget to access a wide variety of solutions to match delivery plans.
Toolwire Open currently supports the following Avaya solutions: Proactive Contact System
Contact Center Elite
Application Enablement Services
Presence Services
Midsize Business Template
Communication Manager Fundamentals 6.2
Midsize Enterprise
Communication Manager Messaging 6.1
Avaya Aura Messaging 6.0
Communication Manager Messaging 6.2
Avaya Aura Messaging 6.1
System Manager 6.1 System Manager 6.2
By logging into Toolwire Open, Avaya Learning Partners get: • Dedicated Resources – a secure, private platform allowing ALP’s to make changes to Avaya solutions and to export work to an instructor or other designated subject matter expert for evaluation. • Integrated Hands-on Learning – lab guides with step-by-step instructions and a help menu delivering specific guidance and support. • Real Time Support – our dedicated Learning Advocacy Team is available 24 X 5 to ensure questions are addressed and learning needs are met. • 24 X 7 Access – available around the clock and around the globe whether at home or in the office. • Known Good Environments – practice on live equipment and reset to a new environment with the push of a button.
Brought to you by,
* Known Good Environments (KGE’s) are fail-safe software and/or networking environments that are pre-tested and qualified. KGE’s consistently perform as designed and address the inordinate amount of time and goodwill wasted from faulty installations, misconfigurations, and conflicts with environmental settings. KGE’s are managed by a system which automates the setup and tear down of resources required by the KGE to operate. This system provides centralized administration capabilities to eliminate IT burden and administrative tasks associated with setting up a KGE.
Get started today! Call Steve Lynch at 617.275.6656 or e-mail him at [email protected]. avaya-learning.com
