2017 Education Forum
2017 Education Forum Brisbane
August 2017
Today’s Agenda Welcome
Lisa Rohweder, Ansvar Queensland State Manager
Introduction
Warren Hutcheon, Ansvar CEO
Understanding the NDIS •
Anthony Ryan, YoungCare
Implications for service providers and those who provide services to the disability sector
Seth Grantley, COO of Multicap
Ansvar Risk Solutions •
Risk Management Toolkit Overview
Diana Borgmeyer, Ansvar Head of Risk Solutions
•
Online tools - Rapid Global product suite
Neil Ditton, Rapid Global
•
Strategic Partnerships – Employsure EPL Solution
Julie Glynn and David Reid, Employsure
Ansvar Product Refresh
Lisa Rohweder
Lunch
2
Who We Are Warren Hutcheon, CEO
3
Who we are
Ansvar is a leading specialist risk and insurance provider to the Care, Community, Education, Faith and Property Owners sectors. Ansvar is a wholly-owned subsidiary of UK based Ecclesiastical Insurance Group (EIG). The principal shareholder of EIG is AllChurches Trust - one of the UK’s largest charities.
4
Who we are
Our Vision
To be the most trusted and ethical risk and insurance provider within our core sectors
5
Who we are LEADING SPECIALIST PROVIDER TO FIVE CORE SECTORS
6
Who we are COMMUNITY GIVING Ansvar has a long history of involvement in the Australian community and philanthropic giving. We believe supporting the community is what sets us apart from other insurers. Ansvar provides support to community groups and organisations through: • Strategic Partnerships • Sponsorships
• Donations • Staff Volunteer Days • Community Education Program Grants
7
Who we are ANSVAR COMMUNITY EDUCATION PROGRAM
Established 1994
Focus on Australian Youth development
Grants up to $50,000
Targets education and life skills programs
Supporting those who support others
Contributed over $10 million in 20 years
In 2017 Ansvar donated $250,000 to nine recipients
8
Disability Care Sector ONE IN FIVE AUSTRALIANS HAS A DISABILITY In 2009
4 million Australians, or 20%, reported as having a disability resulting from a health condition
Approximately 1.3 million Australians had a severe/profound core activity limitation
These 1.3 million people (and other people with a disability) were supported by approximately 772,000 informal carers
Every week, five more Australians sustain a spinal cord injury and 10 to 15 sustain a severe traumatic brain injury. Every two hours, an Australian child will be diagnosed with an intellectual disability. Source. PwC: Disability expectations. Investing in a better life, a stronger Australia November 2011
9
Understanding the NDIS Seth Grantley
10
NDIS is life changing • Reasonable and necessary supports • Participant choice and control • Support for life • Outcomes focused • 460,000 participants at full scheme • $22b (+ $18b Disability Pension)
NDIS is still being built
NDIS funding
Challenge 1- Administration • No central management • Administration to the customer/ family • Online is great but……. • Who ends up doing it?
Administration- Aspirational State Gov
NDIS
Admin $ Cost + 18% Choice and Control Customer
Provider
Admin $ Customer Customer
Customer
Blocks
Choice and control
Provider Provider
Customer Customer
Cost + 9%
Provider
Administration- Current Reality NDIS
NDIS
Admin $ Customer
Customer
Choice and control
$ Admin
Provider Provider
Customer Customer
Admin
Customer Provider
Customer
Provider
Customer
Cost + 9%
Provider
Provider Customer
Admin
Challenge 2- Marketing and Access
Marketing- Business and Customer Confusion
Challenge 3- Pricing • NDIA Fixed Price List • NDIA Annual review • Evidence does not seem to have influenced outcome • McKinsey and Co engaged to do independent review • Questions raised about the funding body being the price setter
• Respite Price - Service failure risk (precursor to market failure) • Full price deregulation planned
Pricing- Supply and Demand • Price elasticity • QLD NDIA Market Position Statement accuracy • Getting the timing wrong is dangerous
Pricing- Market Response
Challenge 4- Market Failure or Shake Out
Challenge 5- Revenue • NDIS price higher than state government model in most cases • ‘Reasonable and necessary supports’ results in increase to supports in many cases • Doubling of customer numbers due to everyone gets the ‘reasonable and necessary supports’
So • Contracted revenue goes up
Challenge 5- Revenue
BUT • New customers are not entering the scheme at the rate expected • • • •
Pride Have always done it why change now? Lack of awareness Conditioned to lack of support
• The customer has to be able to spend funding • Organizations have to develop the skills to help customers spend funding
Annual Plan $ Usage-
80%
Revenue- Bridging The Gap
AND • Cash flow gap • • • • •
In advance to in arrears Contract signature delay NDIA rule changes and planner variation Portal claiming issues Plan review/ cancellation
• Continuity of support- this is the quality of life and health and wellbeing of people! • Providers are committed to people • Providers carry financial risk or known loss
Challenge 6- Becoming Commercial • SCARY! • Whole of sector journey • New skills • Cost of talent to deliver • Danger of service quality
Plato’s Allegory of the Cave
• Real or perceived
• Counter to org culture • Counter to individual values
The idea of human beings being locked into their own limited point of view. Moreover they take the limitation of their perception and understanding to be qualities of realities, not their own condition.
Becoming Commercial- What Strategy? Present Manage the present. Optimize the current business and today’s customer experience
Past
Future
Selectively forget the past, let things go that fail the new business
Create the future. Invest in new business and tomorrow’s customers
Strategy
Ansvar Risk Solutions Diana Borgmeyer, Head of Risk Solutions
29
RAPID GLOBAL EXISTS TO MAKE THE WORLD A SAFER PLACE TO WORK Neil Ditton – Business Development Manager
www.rapidglobal.com | ph 1800 307 595
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
WHO IS RAPID GLOBAL?
500+ CLIENTS
1.6
MILLION INDIVIDUAL USERS
GLOBALLY
4
60,000
CONTRACTING COMPANIES
LETS GO TO WORK...
9
BASES GLOBALLY UK SOUTH AFRICA NEW ZEALAND
AWARDS WON
RAPID GLOBAL PRODUCTS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
ONLINE INDUCTION SOFTWARE
www.rapidglobal.com | ph 1800 307 595
AUTHOR AND DELIVER
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
CREATE UNLIMITED COURSES
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
INCLUDES MULTIMEDIA
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
CREATES CERTIFICATE
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
PERMISSION LEVELS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
REPORTING
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
MULTI – SITE MULTIADMINISTRATOR
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
FREE APPS AVAILABLE
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
ANSVAR MEMBER PORTAL DOWNLOAD RESOURCES UPLOAD DOCUMENTS MEMBER INDUCTION REPORTS
ISSUE INDUCTIONS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
INCIDENT REPORTING ONLINE
www.rapidglobal.com | ph 1800 307 595
RECORD ALL INCIDENT TYPES
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
INVESTIGATE & COMPLETE CORRECTIVE ACTIONS TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
REPORT AN INCIDENT ON ANY DEVICE
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
CUSTOMISE ALL INCIDENT TYPE WORKFLOWS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
ESCALATION PROCESS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
REPORTS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
FREE APP AVAILABLE
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
WORKPLACE AUDITS MADE EASY
www.rapidglobal.com | ph 1800 307 595
CONDUCT AUDITS AND INSPECTIONS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
CREATE YOUR OWN AUDITS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
REMINDERS & ALERTS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
ATTACH DOCUMENTS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
LEVELS OF ACCESS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
REPORTS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
FREE APP AVAILABLE
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
RAPID GLOBAL CLIENT INTERACTION
CLIENT CASE STUDIES
MONTHLY NEWSLETTERS
CONTACT RAPID GLOBAL
1800 307 595 [email protected] WWW.RAPIDGLOBAL.COM
Ansvar Product Refresh Allied Health Commercial Property Owners
Ansvar launch into new products – Why?
Leveraging from parent experience • Property Owners portfolio fastest growing in Group • Existing Schemes facilities with business partners • Strategic relationships with Peak Bodies
Ansvar’s strong experience in Care market a natural fit for Allied Health
Allied Health Business Pack up to $10m TAV • • • •
Catering for wide range of practices Streamlined to three sections Includes Management Liability Sexual Abuse cover available
Stand alone policies for significant risks • ISR, Broadform Liability, Management Liability and Professional Indemnity
Allied Health
*Professions that will require their own PI under national law exempt from Ansvar cover # Medical malpractice cover is not available for these professions
Property Owners Business Pack up to $20m TAV • • • •
Catering for wide range risks Streamlined to three sections Glass included Covers costs incurred for Tax audits Legal expenses in defending OHS penalties
Stand Alone policies for significant risks • ISR, Broadform Liability, Management Liability and Professional Indemnity
Property Owners Property Owners Risk Appetite • Mixed Commercial Risks (retail, offices, residential) • Shopping Strips / Homemaker Centres • Offices • Aged Care – Nursing Homes, Retirement Villages
• Art Galleries • Business Parks • Child Care Centres
• Churches • Community Centres
• Education Facilities • Healthcare • Museums • Performing and Creative Arts Studios • Residential Risks • Theatres
Questions
73
August 2017
Today’s Agenda Welcome
Lisa Rohweder, Ansvar Queensland State Manager
Introduction
Warren Hutcheon, Ansvar CEO
Understanding the NDIS •
Anthony Ryan, YoungCare
Implications for service providers and those who provide services to the disability sector
Seth Grantley, COO of Multicap
Ansvar Risk Solutions •
Risk Management Toolkit Overview
Diana Borgmeyer, Ansvar Head of Risk Solutions
•
Online tools - Rapid Global product suite
Neil Ditton, Rapid Global
•
Strategic Partnerships – Employsure EPL Solution
Julie Glynn and David Reid, Employsure
Ansvar Product Refresh
Lisa Rohweder
Lunch
2
Who We Are Warren Hutcheon, CEO
3
Who we are
Ansvar is a leading specialist risk and insurance provider to the Care, Community, Education, Faith and Property Owners sectors. Ansvar is a wholly-owned subsidiary of UK based Ecclesiastical Insurance Group (EIG). The principal shareholder of EIG is AllChurches Trust - one of the UK’s largest charities.
4
Who we are
Our Vision
To be the most trusted and ethical risk and insurance provider within our core sectors
5
Who we are LEADING SPECIALIST PROVIDER TO FIVE CORE SECTORS
6
Who we are COMMUNITY GIVING Ansvar has a long history of involvement in the Australian community and philanthropic giving. We believe supporting the community is what sets us apart from other insurers. Ansvar provides support to community groups and organisations through: • Strategic Partnerships • Sponsorships
• Donations • Staff Volunteer Days • Community Education Program Grants
7
Who we are ANSVAR COMMUNITY EDUCATION PROGRAM
Established 1994
Focus on Australian Youth development
Grants up to $50,000
Targets education and life skills programs
Supporting those who support others
Contributed over $10 million in 20 years
In 2017 Ansvar donated $250,000 to nine recipients
8
Disability Care Sector ONE IN FIVE AUSTRALIANS HAS A DISABILITY In 2009
4 million Australians, or 20%, reported as having a disability resulting from a health condition
Approximately 1.3 million Australians had a severe/profound core activity limitation
These 1.3 million people (and other people with a disability) were supported by approximately 772,000 informal carers
Every week, five more Australians sustain a spinal cord injury and 10 to 15 sustain a severe traumatic brain injury. Every two hours, an Australian child will be diagnosed with an intellectual disability. Source. PwC: Disability expectations. Investing in a better life, a stronger Australia November 2011
9
Understanding the NDIS Seth Grantley
10
NDIS is life changing • Reasonable and necessary supports • Participant choice and control • Support for life • Outcomes focused • 460,000 participants at full scheme • $22b (+ $18b Disability Pension)
NDIS is still being built
NDIS funding
Challenge 1- Administration • No central management • Administration to the customer/ family • Online is great but……. • Who ends up doing it?
Administration- Aspirational State Gov
NDIS
Admin $ Cost + 18% Choice and Control Customer
Provider
Admin $ Customer Customer
Customer
Blocks
Choice and control
Provider Provider
Customer Customer
Cost + 9%
Provider
Administration- Current Reality NDIS
NDIS
Admin $ Customer
Customer
Choice and control
$ Admin
Provider Provider
Customer Customer
Admin
Customer Provider
Customer
Provider
Customer
Cost + 9%
Provider
Provider Customer
Admin
Challenge 2- Marketing and Access
Marketing- Business and Customer Confusion
Challenge 3- Pricing • NDIA Fixed Price List • NDIA Annual review • Evidence does not seem to have influenced outcome • McKinsey and Co engaged to do independent review • Questions raised about the funding body being the price setter
• Respite Price - Service failure risk (precursor to market failure) • Full price deregulation planned
Pricing- Supply and Demand • Price elasticity • QLD NDIA Market Position Statement accuracy • Getting the timing wrong is dangerous
Pricing- Market Response
Challenge 4- Market Failure or Shake Out
Challenge 5- Revenue • NDIS price higher than state government model in most cases • ‘Reasonable and necessary supports’ results in increase to supports in many cases • Doubling of customer numbers due to everyone gets the ‘reasonable and necessary supports’
So • Contracted revenue goes up
Challenge 5- Revenue
BUT • New customers are not entering the scheme at the rate expected • • • •
Pride Have always done it why change now? Lack of awareness Conditioned to lack of support
• The customer has to be able to spend funding • Organizations have to develop the skills to help customers spend funding
Annual Plan $ Usage-
80%
Revenue- Bridging The Gap
AND • Cash flow gap • • • • •
In advance to in arrears Contract signature delay NDIA rule changes and planner variation Portal claiming issues Plan review/ cancellation
• Continuity of support- this is the quality of life and health and wellbeing of people! • Providers are committed to people • Providers carry financial risk or known loss
Challenge 6- Becoming Commercial • SCARY! • Whole of sector journey • New skills • Cost of talent to deliver • Danger of service quality
Plato’s Allegory of the Cave
• Real or perceived
• Counter to org culture • Counter to individual values
The idea of human beings being locked into their own limited point of view. Moreover they take the limitation of their perception and understanding to be qualities of realities, not their own condition.
Becoming Commercial- What Strategy? Present Manage the present. Optimize the current business and today’s customer experience
Past
Future
Selectively forget the past, let things go that fail the new business
Create the future. Invest in new business and tomorrow’s customers
Strategy
Ansvar Risk Solutions Diana Borgmeyer, Head of Risk Solutions
29
RAPID GLOBAL EXISTS TO MAKE THE WORLD A SAFER PLACE TO WORK Neil Ditton – Business Development Manager
www.rapidglobal.com | ph 1800 307 595
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
WHO IS RAPID GLOBAL?
500+ CLIENTS
1.6
MILLION INDIVIDUAL USERS
GLOBALLY
4
60,000
CONTRACTING COMPANIES
LETS GO TO WORK...
9
BASES GLOBALLY UK SOUTH AFRICA NEW ZEALAND
AWARDS WON
RAPID GLOBAL PRODUCTS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
ONLINE INDUCTION SOFTWARE
www.rapidglobal.com | ph 1800 307 595
AUTHOR AND DELIVER
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
CREATE UNLIMITED COURSES
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
INCLUDES MULTIMEDIA
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
CREATES CERTIFICATE
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
PERMISSION LEVELS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
REPORTING
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
MULTI – SITE MULTIADMINISTRATOR
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
FREE APPS AVAILABLE
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
ANSVAR MEMBER PORTAL DOWNLOAD RESOURCES UPLOAD DOCUMENTS MEMBER INDUCTION REPORTS
ISSUE INDUCTIONS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
INCIDENT REPORTING ONLINE
www.rapidglobal.com | ph 1800 307 595
RECORD ALL INCIDENT TYPES
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
INVESTIGATE & COMPLETE CORRECTIVE ACTIONS TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
REPORT AN INCIDENT ON ANY DEVICE
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
CUSTOMISE ALL INCIDENT TYPE WORKFLOWS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
ESCALATION PROCESS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
REPORTS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
FREE APP AVAILABLE
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
WORKPLACE AUDITS MADE EASY
www.rapidglobal.com | ph 1800 307 595
CONDUCT AUDITS AND INSPECTIONS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
CREATE YOUR OWN AUDITS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
REMINDERS & ALERTS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
ATTACH DOCUMENTS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
LEVELS OF ACCESS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
REPORTS
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
FREE APP AVAILABLE
TECHNOLOGY THAT HELPS YOU GET ON WITH THE JOB! www.rapidglobal.com
RAPID GLOBAL CLIENT INTERACTION
CLIENT CASE STUDIES
MONTHLY NEWSLETTERS
CONTACT RAPID GLOBAL
1800 307 595 [email protected] WWW.RAPIDGLOBAL.COM
Ansvar Product Refresh Allied Health Commercial Property Owners
Ansvar launch into new products – Why?
Leveraging from parent experience • Property Owners portfolio fastest growing in Group • Existing Schemes facilities with business partners • Strategic relationships with Peak Bodies
Ansvar’s strong experience in Care market a natural fit for Allied Health
Allied Health Business Pack up to $10m TAV • • • •
Catering for wide range of practices Streamlined to three sections Includes Management Liability Sexual Abuse cover available
Stand alone policies for significant risks • ISR, Broadform Liability, Management Liability and Professional Indemnity
Allied Health
*Professions that will require their own PI under national law exempt from Ansvar cover # Medical malpractice cover is not available for these professions
Property Owners Business Pack up to $20m TAV • • • •
Catering for wide range risks Streamlined to three sections Glass included Covers costs incurred for Tax audits Legal expenses in defending OHS penalties
Stand Alone policies for significant risks • ISR, Broadform Liability, Management Liability and Professional Indemnity
Property Owners Property Owners Risk Appetite • Mixed Commercial Risks (retail, offices, residential) • Shopping Strips / Homemaker Centres • Offices • Aged Care – Nursing Homes, Retirement Villages
• Art Galleries • Business Parks • Child Care Centres
• Churches • Community Centres
• Education Facilities • Healthcare • Museums • Performing and Creative Arts Studios • Residential Risks • Theatres
Questions
73
