8 DISCIPLINE PROBLEM SOLVING
8 DISCIPLINE PROBLEM SOLVING DURATION: 1 DAY; TIME SCHEDULE Time - 9:00am to 5:00pm Break - 10:15am to 10.30am and 3:15pm to 3:30pm Lunch - 1:00pm to 2:00pm INTRODUCTION The 8-D process is crucial to solving simple and complex problems in any manufacturing situations. Used universally, 8-D methods are the format choice of many customers. The 8-D method can drive process improvements that eliminate the root causes of problem. BENEFITS Upon completion of this program, the participants will be able to: Understand and use the 8-D process to solve problems. Implement and contribute to a problem-solving team. Apply the appropriate problem-solving tools throughout the problem-solving process including the 5 Whys Relate the Eight Disciplines process with the Corrective and Preventive Action process defined within the Quality Management System. KEY CONTENT MODULE 1 – QUALITY IMPROVEMENT CYCLE Quality Improvement Cycle Workshop On Effectiveness, Efficiency And Productivity 8D Steps Overview D0 Preparation For The 8D Process Case Study Example MODULE 2 – D1 USE TEAM APPROACH Form A Problem Solving Team Benefits Of Working In A Team Problems Team Normally Face MODULE 3 – D2 DESCRIBE THE PROBLEM Definition Of The Problem Observed By The Customer Describe The Problem In Measurable Terms Problem Description Is Supported By An Extensive List Of Assessment Questions Is/Is Not Analysis Tools For Problem Description Check Sheets Graphs Histogram
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MODULE 4 – D3 ROOT CAUSE Isolation And Verification Of The Root Cause Emphasizes The ‘Why’ Behind The Problem Time Line Analysis Significant Root Cause Root Cause Tools Flow Chart Analysis Cause And Effect Diagram Generating Ideas 5 Why Analysis Scatter Diagram Cause Verification MODULE 5 – D4 CONTAINMENT PLAN Take Stop-Gap Measures To Prevent Problem From Growing Explain The Actions For Containment Of The Problem MODULE 6 – D5: PERMANENT ACTION PLAN Define The Corrective Action Plan Several Alternative Solutions Solution Considerations What Is Poka Yoke? Poka Yoke Examples MODULE 7 – D6: PREVENT ACTION PLAN List Actions Taken To Prevent Problem Corrective Action Impact MODULE 8 – D7: EFFECTIVENESS VERIFICATION Audit Effectiveness Control Chart Analyze Data To Verify Verification Data MODULE 9 – D8: CONGRATULATE THE TEAM Closing Note Team Recognition MODULE 10 – WORKSHOP ON EFFECTIVE 8D FORMAT COMPLETION AUDIENCE This program is suitable for Supervisors, Officers, Engineers, Managers who manage, lead or participate in problem-solving teams, corrective and preventive action activities or are responsible for customer complaint issues. METHODOLOGY This program involves a wide range of learning approaches, including self - assessment, case studies, small group activities and discussions, interactive lectures, experimental learning group assignments and exercises and presentation and critique.
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MODULE 4 – D3 ROOT CAUSE Isolation And Verification Of The Root Cause Emphasizes The ‘Why’ Behind The Problem Time Line Analysis Significant Root Cause Root Cause Tools Flow Chart Analysis Cause And Effect Diagram Generating Ideas 5 Why Analysis Scatter Diagram Cause Verification MODULE 5 – D4 CONTAINMENT PLAN Take Stop-Gap Measures To Prevent Problem From Growing Explain The Actions For Containment Of The Problem MODULE 6 – D5: PERMANENT ACTION PLAN Define The Corrective Action Plan Several Alternative Solutions Solution Considerations What Is Poka Yoke? Poka Yoke Examples MODULE 7 – D6: PREVENT ACTION PLAN List Actions Taken To Prevent Problem Corrective Action Impact MODULE 8 – D7: EFFECTIVENESS VERIFICATION Audit Effectiveness Control Chart Analyze Data To Verify Verification Data MODULE 9 – D8: CONGRATULATE THE TEAM Closing Note Team Recognition MODULE 10 – WORKSHOP ON EFFECTIVE 8D FORMAT COMPLETION AUDIENCE This program is suitable for Supervisors, Officers, Engineers, Managers who manage, lead or participate in problem-solving teams, corrective and preventive action activities or are responsible for customer complaint issues. METHODOLOGY This program involves a wide range of learning approaches, including self - assessment, case studies, small group activities and discussions, interactive lectures, experimental learning group assignments and exercises and presentation and critique.
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