A COMPREHENSIVE BUSINESS COMMUNICATION APPROACH
PROFESSIONAL TRAINING MADE EASY
Website: www.quorse.com
A COMPREHENSIVE BUSINESS COMMUNICATION APPROACH DURATION: 6 DAYS; TIME SCHEDULE Time - 9:00am to 5:00pm Break - 10:15am to 10.30am and 3:15pm to 3:30pm Lunch - 1:00pm to 2:00pm INTRODUCTION An empowering 6-day program that shares total creativity through group activities where results are proven to improve their productivity in a Business Communication environment. Exposure through group and individual presentation enhances the end result. Total verbal engagement stimulates positive outcomes and better understanding of communication styles and adaptability. This compact program covers all four essential skills – Listening, Speaking, Reading and Writing. The writing program requires various problem solving situations. This module is flexible in the sense that it can be run in 6 consecutive days or split accordingly to fit an organization’s working environment. BENEFITS Upon completion of this program, participants will be able to: Empower participants through an effective grasp of the language and equip them to produce positive tones in their daily Business Communication process Enhance participants’ confidence level when communicating with people of different styles and levels Acquire the skills required to overcome obstacles when communicating within a Business Environment. Represent the organization with a positive image KEY CONTENT MODULE 1 - BREAKING THE SILENCE Diagnosing The FEAR Factor Gaining Confidence Taking Control Learning From Mistakes Practice Makes Perfect Communication Styles Assessment MODULE 2 – THE GRAMMAR GAP Articles Verbs To Be Countable & Uncountable Preposition Of Time & Place Conjunctions Simple Past, Present & Future Tenses MODULE 3 – LANGUAGE COMMAND Improving Word Bank Distinguishing Confusing Words Right Choice Of Words Editing Sentences – Active Vs Passive Writing Summarizing Wordiness Through KISS & Redundancies 1|P a g e
PROFESSIONAL TRAINING MADE EASY
Website: www.quorse.com
MODULE 4 – ASKING FOR & GIVING DIRECTIONS Politeness & Courtesy, Our Way Of Life Asking For Directions The PDCA Style Giving Directions Through Landmarks, Signage, Road Terminologies, Positive Cues & Pointing Repeat & Ask To Be Repeated For Confirmation MODULE 5 – TELEPHONING SKILLS WITH RESULTS Watch Your Body Language The “SGICTCR” Steps Putting On Hold, Extending The Line & Explaining Absence Seeking & Furnishing Information, Leaving Messages Maneuvering Through Challenging Situations Closing With Continuity In Mind MODULE 6 – PRESENTATION THAT CAPTIVATES Preparation The Key – REPEAT Body Language, Tone, Facts & Method Of Delivery Story Line, Humor, Creativity & Engagement Of Audience Q&A – “Icing On The Cake” MODULE 7– BUSINESS WRITING THAT IMPRESSES Start With PDCA In Mind AIDA With A Positive Tone In Mind E-Mails – Purchasing, Sending & Seeking Information (Brochures, Quotation, Advertising, Sales) Memo – Disbursing Information Effectively & Requiring Action (FYI & Reminder Notices) Letter Of Invitation – Replying With A ‘Yes’ & ‘No’ Letter Of Apology & Complaint Letter Of Condolence & Dissatisfaction Letter - Thank You & Congratulations Report Writing – Summary & Technical AUDIENCE This program is suitable for Upper Middle, Middle Management and Administrative levels in any industry METHODOLOGY This stimulating program will maximize the understanding and learning through lectures, discussions, case studies and practical activities.
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Website: www.quorse.com
A COMPREHENSIVE BUSINESS COMMUNICATION APPROACH DURATION: 6 DAYS; TIME SCHEDULE Time - 9:00am to 5:00pm Break - 10:15am to 10.30am and 3:15pm to 3:30pm Lunch - 1:00pm to 2:00pm INTRODUCTION An empowering 6-day program that shares total creativity through group activities where results are proven to improve their productivity in a Business Communication environment. Exposure through group and individual presentation enhances the end result. Total verbal engagement stimulates positive outcomes and better understanding of communication styles and adaptability. This compact program covers all four essential skills – Listening, Speaking, Reading and Writing. The writing program requires various problem solving situations. This module is flexible in the sense that it can be run in 6 consecutive days or split accordingly to fit an organization’s working environment. BENEFITS Upon completion of this program, participants will be able to: Empower participants through an effective grasp of the language and equip them to produce positive tones in their daily Business Communication process Enhance participants’ confidence level when communicating with people of different styles and levels Acquire the skills required to overcome obstacles when communicating within a Business Environment. Represent the organization with a positive image KEY CONTENT MODULE 1 - BREAKING THE SILENCE Diagnosing The FEAR Factor Gaining Confidence Taking Control Learning From Mistakes Practice Makes Perfect Communication Styles Assessment MODULE 2 – THE GRAMMAR GAP Articles Verbs To Be Countable & Uncountable Preposition Of Time & Place Conjunctions Simple Past, Present & Future Tenses MODULE 3 – LANGUAGE COMMAND Improving Word Bank Distinguishing Confusing Words Right Choice Of Words Editing Sentences – Active Vs Passive Writing Summarizing Wordiness Through KISS & Redundancies 1|P a g e
PROFESSIONAL TRAINING MADE EASY
Website: www.quorse.com
MODULE 4 – ASKING FOR & GIVING DIRECTIONS Politeness & Courtesy, Our Way Of Life Asking For Directions The PDCA Style Giving Directions Through Landmarks, Signage, Road Terminologies, Positive Cues & Pointing Repeat & Ask To Be Repeated For Confirmation MODULE 5 – TELEPHONING SKILLS WITH RESULTS Watch Your Body Language The “SGICTCR” Steps Putting On Hold, Extending The Line & Explaining Absence Seeking & Furnishing Information, Leaving Messages Maneuvering Through Challenging Situations Closing With Continuity In Mind MODULE 6 – PRESENTATION THAT CAPTIVATES Preparation The Key – REPEAT Body Language, Tone, Facts & Method Of Delivery Story Line, Humor, Creativity & Engagement Of Audience Q&A – “Icing On The Cake” MODULE 7– BUSINESS WRITING THAT IMPRESSES Start With PDCA In Mind AIDA With A Positive Tone In Mind E-Mails – Purchasing, Sending & Seeking Information (Brochures, Quotation, Advertising, Sales) Memo – Disbursing Information Effectively & Requiring Action (FYI & Reminder Notices) Letter Of Invitation – Replying With A ‘Yes’ & ‘No’ Letter Of Apology & Complaint Letter Of Condolence & Dissatisfaction Letter - Thank You & Congratulations Report Writing – Summary & Technical AUDIENCE This program is suitable for Upper Middle, Middle Management and Administrative levels in any industry METHODOLOGY This stimulating program will maximize the understanding and learning through lectures, discussions, case studies and practical activities.
120816 2|P a g e
