Aastra 6865 SIP Phone - Customer Training and Documentation
Virtual Communications Express Reference Guide: Mitel/Aastra 6865 SIP Phone Navigation
Figure 1 Navigate
Virtual Communications Express Reference Guide: Mitel/Aastra 6865 SIP Phone
Basic Call Handling Place a Call 1. Lift the handset. 2. Press a Line key, or press
.
3. Dial the number on the keypad and press
.
End a Call Place the handset on the cradle, or press
.
Answer a Call Lift the handset, press the Line key, or press
.
Ignore a Call Press
when the phone is ringing to ignore the incoming call and send the incoming call directly to voice
mail (if configured).
Redial Press Press Press Press
once to access a list of recently dialed numbers. and
to scroll through the entries.
to redial the selected number. twice to call the last dialed number.
Mute Press
to mute the handset, headset, or speakerphone.
Hold/Resume 1. To place a call on hold, press 2. To resume the call, press is being held.
2
while on a call. again, or press the Line key corresponding to the line where the call
Virtual Communications Express Reference Guide: Mitel/Aastra 6865 SIP Phone
Advanced Call Handling The 6865 SIP phone provides simple and convenient methods for transferring calls and establishing conference calls.
Call Transfer 1. Press
while on an active call to place the call on hold.
2. Dial the number of the party to whom you want to transfer the call. 3. Press
before the receiving party answers to perform a blind transfer.
-ORWait until the party answers and then press
to complete the transfer.
3-Way Conferencing 1. Press
while on an active call. This places the call on hold.
2. Select Services > Conference. 3. Dial the number of the other party, or press the Line key where the other party is being held. 4. When the other party answers, press
3
again.
Virtual Communications Express Reference Guide: Mitel/Aastra 6865 SIP Phone
Customization Adjust Volume Press
during a call to adjust the volume of the audio device handset, headset, or speaker phone.
Pressing these keys when the phone is idle adjusts the ringer volume.
Select a Ring Tone 1. Press
.
2. Select Preferences > Tones > Ring Tone. 3. Press
and
4. Press
or
to scroll through the list of ring tones. to set the selected ring tone.
Change Screen Language 1. Press
.
2. Select Preferences > Language > Screen Language.
4
3. Press
and
4. Press
or
to scroll through the list of available languages. set the selected screen language.
Virtual Communications Express Reference Guide: Mitel/Aastra 6865 SIP Phone
Other Features Use the Callers List 1. Press 2. Press 3. Press
to access the Callers List. and
to scroll through the list.
to place a call to the selected caller.
Lock/Unlock the Phone The 6863i IP phone can be locked to prevent unauthorized use. Only numbers defined under the Emergency Dial Plan can be dialed when the phone is locked. Lock 1. Press
.
2. Select Phone Lock. The Lock the phone? prompt displays on the screen. 3. Press
to lock the phone. The Phone is locked message displays on the screen.
Unlock 1. Press
.
2. Enter your password . 3. Press
to unlock the phone.
Change Your User Password 1. Press
.
2. Select Password. 3. Enter your current password and press 4. Enter the new password and press
.
.
5. Confirm the new password by entering it again. 6. Press
. The Password Changed message displays on the screen.
Viewe Your Phone’s IP Address 1. Press
to view your phone’s IP address.
2. Select Phone Status > IP&Mac Addresses.
5
Virtual Communications Express Reference Guide: Mitel/Aastra 6865 SIP Phone
Additional Help and Resources Getting Started with Your Service To learn how to manage your user account settings and site service features, go to: https://customertraining.verizon.com/virtualcommtraining.
Returning Equipment Should you require replacement equipment, please refer to the Return Merchandise Authorization (RMA) quick reference guide located at https://customertraining.verizon.com/virtualcommtraining.
Contact Us Virtual Communications Express Support: 800–287–6235 Or visit https://customertraining.verizon.com/virtualcommtraining For questions on other Verizon products: 800–230–9800
© 2017 Verizon. All Rights Reserved. The Verizon name and logo and all other names, logos, and slogans identifying Verizon’s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners. Version 1.17
February 2017
Figure 1 Navigate
Virtual Communications Express Reference Guide: Mitel/Aastra 6865 SIP Phone
Basic Call Handling Place a Call 1. Lift the handset. 2. Press a Line key, or press
.
3. Dial the number on the keypad and press
.
End a Call Place the handset on the cradle, or press
.
Answer a Call Lift the handset, press the Line key, or press
.
Ignore a Call Press
when the phone is ringing to ignore the incoming call and send the incoming call directly to voice
mail (if configured).
Redial Press Press Press Press
once to access a list of recently dialed numbers. and
to scroll through the entries.
to redial the selected number. twice to call the last dialed number.
Mute Press
to mute the handset, headset, or speakerphone.
Hold/Resume 1. To place a call on hold, press 2. To resume the call, press is being held.
2
while on a call. again, or press the Line key corresponding to the line where the call
Virtual Communications Express Reference Guide: Mitel/Aastra 6865 SIP Phone
Advanced Call Handling The 6865 SIP phone provides simple and convenient methods for transferring calls and establishing conference calls.
Call Transfer 1. Press
while on an active call to place the call on hold.
2. Dial the number of the party to whom you want to transfer the call. 3. Press
before the receiving party answers to perform a blind transfer.
-ORWait until the party answers and then press
to complete the transfer.
3-Way Conferencing 1. Press
while on an active call. This places the call on hold.
2. Select Services > Conference. 3. Dial the number of the other party, or press the Line key where the other party is being held. 4. When the other party answers, press
3
again.
Virtual Communications Express Reference Guide: Mitel/Aastra 6865 SIP Phone
Customization Adjust Volume Press
during a call to adjust the volume of the audio device handset, headset, or speaker phone.
Pressing these keys when the phone is idle adjusts the ringer volume.
Select a Ring Tone 1. Press
.
2. Select Preferences > Tones > Ring Tone. 3. Press
and
4. Press
or
to scroll through the list of ring tones. to set the selected ring tone.
Change Screen Language 1. Press
.
2. Select Preferences > Language > Screen Language.
4
3. Press
and
4. Press
or
to scroll through the list of available languages. set the selected screen language.
Virtual Communications Express Reference Guide: Mitel/Aastra 6865 SIP Phone
Other Features Use the Callers List 1. Press 2. Press 3. Press
to access the Callers List. and
to scroll through the list.
to place a call to the selected caller.
Lock/Unlock the Phone The 6863i IP phone can be locked to prevent unauthorized use. Only numbers defined under the Emergency Dial Plan can be dialed when the phone is locked. Lock 1. Press
.
2. Select Phone Lock. The Lock the phone? prompt displays on the screen. 3. Press
to lock the phone. The Phone is locked message displays on the screen.
Unlock 1. Press
.
2. Enter your password . 3. Press
to unlock the phone.
Change Your User Password 1. Press
.
2. Select Password. 3. Enter your current password and press 4. Enter the new password and press
.
.
5. Confirm the new password by entering it again. 6. Press
. The Password Changed message displays on the screen.
Viewe Your Phone’s IP Address 1. Press
to view your phone’s IP address.
2. Select Phone Status > IP&Mac Addresses.
5
Virtual Communications Express Reference Guide: Mitel/Aastra 6865 SIP Phone
Additional Help and Resources Getting Started with Your Service To learn how to manage your user account settings and site service features, go to: https://customertraining.verizon.com/virtualcommtraining.
Returning Equipment Should you require replacement equipment, please refer to the Return Merchandise Authorization (RMA) quick reference guide located at https://customertraining.verizon.com/virtualcommtraining.
Contact Us Virtual Communications Express Support: 800–287–6235 Or visit https://customertraining.verizon.com/virtualcommtraining For questions on other Verizon products: 800–230–9800
© 2017 Verizon. All Rights Reserved. The Verizon name and logo and all other names, logos, and slogans identifying Verizon’s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners. Version 1.17
February 2017
