Ammad Zia
+9665014069
Ammad Zia
Skilled Administration & Management Professional http://bit.ly/2tb6Ln2
[email protected] +965 (97) 519298
ammad.zia Iqama: Valid
March 11, 1986
Why Ammad?
Pragmatic and energetic administrative professional proficient at planning and coordinating administrative procedures & systems and devising ways to streamline processes; capable of assessing staff performance and providing coaching and guidance to ensure maximum efficiency. Has potent to monitor costs and expenses to assist in budget preparation; adept at adding value to organization by challenging effectiveness of established procedures and identifying outdated practices and developing continual improvement processes for organization
Performance-oriented management professional possessing extensive knowledge of ensuring smooth and adequate flow of information within company to facilitate other business operations. Scrupulous in managing schedules and deadlines while ensuring operations adhere to policies and regulations
Flexible and analytical individual possessing management competency of monitoring inventory of office supplies and purchasing of new material with attention to budgetary constraints while keeping abreast with all organizational changes and business developments; can proficiently oversee facilities services, maintenance activities and tradespersons
Office Administration Employee Relations Fast Typing Speed
CORE STRENGTHS & ENABLING SKILLS Performance Management Database Management Vendor & Supplier Management
AutoCAD & MS Office Operating Systems Communication Skills
PROFESSIONAL EXPERIENCE Enhanced Engineering & Multi Technologies Co., Kuwait Working as “Contact Centre Manager”, January 2013 – Present Responsibilities/Accomplishments:
Efficiently handling correspondence for department and assigning tasks and targets to inbound team. Skillfully disseminating information to staff for transfer of authentic updates to customers. Proficiently analyzing volume of answered calls as well as abandoned calls on daily basis to ensure achievement of defined service levels; providing support in performance evaluation tasks and giving feedbacks
Pro-actively resolving escalated customer issues left unresolved by contact center agents while taking follow ups and feedbacks. Preparing business reports on weekly and monthly basis and monitoring breaks, log in / logout schedules of staff along with occupancy status; coordinating with sales team, customers and assign drivers to arrange deliveries of new items. Dealing with local and foreign suppliers for warranty replacement/repair of items
Identifying obstacles, opportunities and actively participating in effective measures to implement compliant solutions to sustain and increase effectiveness of operations department. Sourcing, selecting and negotiating periodically for purchase package keeping in view price, availability, warranty period, quality, payment terms, deliveries and services with suppliers . Applying elements of building positive rapport with customers, suppliers & colleagues
Al-Zamel Trading Group Co., Kuwait Worked as “Executive Assistant”, March 2012 – December 2012 Responsibilities/Accomplishments:
Affluently conducted import activities for company and handled correspondence with customers and suppliers under supervision of M.D. Proficiently coordinated with freight forwarders for coordinating shipment information; sent quotations to customers and contacted / negotiated with potential foreign suppliers.
Efficiently managed and organized office to ensure the easy flow of administrative work. Developed an organized filling and follow-up system; compiled & maintained an up to date telephone directory of numbers & addresses. Prepared bank documents and quotations; developed purchase orders and kept follow-up with suppliers
M. A. ARAIN & BROTHERS (PVT.) LTD., Kuwait Worked as “Assistant (Export/Import Division)”, June 2011 – January 2012 Responsibilities/Accomplishments:
Managed, organized and updated relevant data and maintained a proper filling system; prepared shipment documents and rebated claims. Arranged documents for bids, exhibitions and product registration; monitored and conducted organization’s export / import activities Identified export / import obstacles, opportunities and actively participated in effective measures to implement compliant solutions to sustain and increase business activity. Followed up foreign customers regarding samples and catalogues
PROFESSIONAL TRAININGS, COURSES & CERTIFICATIONS Certificate for “Information Technology Infrastructure Library Foundation Certificate in IT Service
Management” by ILX Group plc, United Kingdom (2013) Certificate for “E-mail Etiquette” by oDesk Certifications (2012) Certificate for “Office Skills Test” by oDesk Certifications (2012) Certificate for “Management Skills Test” by oDesk Certifications (2012) Course on “ AutoCAD” from Information Technology Institute, Sialkot, Pakistan (2008) Course on “Software Pack / Office Automation” from City Collage of Computer Sciences, Sialkot, Pakistan (2004) Training for “Quality Management System (QMS); ISO 9001:2008” Training for “Information Technology Service Management Systems (ITSMS) - Service Delivery Process ISO 20000:2005” Training for “Information Security Management System (ISMS) ISO 27001:2005”
PROFESSIONAL QUALIFICATION
Allama Iqbal Open University, Islamabad, Pakistan (2011) MBA – IT
University of Punjab, Lahore, Pakistan (2008) B.Sc.
The Institute Publications International, Karachi, Pakistan (2008) Diploma – Draftsman
Alflah Academy, Sialkot, Pakistan (2008) Diploma-Export / Import Documentation and Business Correspondence
Hawally Governorate, Hawally Kuwait
Ammad Zia
Skilled Administration & Management Professional http://bit.ly/2tb6Ln2
[email protected] +965 (97) 519298
ammad.zia Iqama: Valid
March 11, 1986
Why Ammad?
Pragmatic and energetic administrative professional proficient at planning and coordinating administrative procedures & systems and devising ways to streamline processes; capable of assessing staff performance and providing coaching and guidance to ensure maximum efficiency. Has potent to monitor costs and expenses to assist in budget preparation; adept at adding value to organization by challenging effectiveness of established procedures and identifying outdated practices and developing continual improvement processes for organization
Performance-oriented management professional possessing extensive knowledge of ensuring smooth and adequate flow of information within company to facilitate other business operations. Scrupulous in managing schedules and deadlines while ensuring operations adhere to policies and regulations
Flexible and analytical individual possessing management competency of monitoring inventory of office supplies and purchasing of new material with attention to budgetary constraints while keeping abreast with all organizational changes and business developments; can proficiently oversee facilities services, maintenance activities and tradespersons
Office Administration Employee Relations Fast Typing Speed
CORE STRENGTHS & ENABLING SKILLS Performance Management Database Management Vendor & Supplier Management
AutoCAD & MS Office Operating Systems Communication Skills
PROFESSIONAL EXPERIENCE Enhanced Engineering & Multi Technologies Co., Kuwait Working as “Contact Centre Manager”, January 2013 – Present Responsibilities/Accomplishments:
Efficiently handling correspondence for department and assigning tasks and targets to inbound team. Skillfully disseminating information to staff for transfer of authentic updates to customers. Proficiently analyzing volume of answered calls as well as abandoned calls on daily basis to ensure achievement of defined service levels; providing support in performance evaluation tasks and giving feedbacks
Pro-actively resolving escalated customer issues left unresolved by contact center agents while taking follow ups and feedbacks. Preparing business reports on weekly and monthly basis and monitoring breaks, log in / logout schedules of staff along with occupancy status; coordinating with sales team, customers and assign drivers to arrange deliveries of new items. Dealing with local and foreign suppliers for warranty replacement/repair of items
Identifying obstacles, opportunities and actively participating in effective measures to implement compliant solutions to sustain and increase effectiveness of operations department. Sourcing, selecting and negotiating periodically for purchase package keeping in view price, availability, warranty period, quality, payment terms, deliveries and services with suppliers . Applying elements of building positive rapport with customers, suppliers & colleagues
Al-Zamel Trading Group Co., Kuwait Worked as “Executive Assistant”, March 2012 – December 2012 Responsibilities/Accomplishments:
Affluently conducted import activities for company and handled correspondence with customers and suppliers under supervision of M.D. Proficiently coordinated with freight forwarders for coordinating shipment information; sent quotations to customers and contacted / negotiated with potential foreign suppliers.
Efficiently managed and organized office to ensure the easy flow of administrative work. Developed an organized filling and follow-up system; compiled & maintained an up to date telephone directory of numbers & addresses. Prepared bank documents and quotations; developed purchase orders and kept follow-up with suppliers
M. A. ARAIN & BROTHERS (PVT.) LTD., Kuwait Worked as “Assistant (Export/Import Division)”, June 2011 – January 2012 Responsibilities/Accomplishments:
Managed, organized and updated relevant data and maintained a proper filling system; prepared shipment documents and rebated claims. Arranged documents for bids, exhibitions and product registration; monitored and conducted organization’s export / import activities Identified export / import obstacles, opportunities and actively participated in effective measures to implement compliant solutions to sustain and increase business activity. Followed up foreign customers regarding samples and catalogues
PROFESSIONAL TRAININGS, COURSES & CERTIFICATIONS Certificate for “Information Technology Infrastructure Library Foundation Certificate in IT Service
Management” by ILX Group plc, United Kingdom (2013) Certificate for “E-mail Etiquette” by oDesk Certifications (2012) Certificate for “Office Skills Test” by oDesk Certifications (2012) Certificate for “Management Skills Test” by oDesk Certifications (2012) Course on “ AutoCAD” from Information Technology Institute, Sialkot, Pakistan (2008) Course on “Software Pack / Office Automation” from City Collage of Computer Sciences, Sialkot, Pakistan (2004) Training for “Quality Management System (QMS); ISO 9001:2008” Training for “Information Technology Service Management Systems (ITSMS) - Service Delivery Process ISO 20000:2005” Training for “Information Security Management System (ISMS) ISO 27001:2005”
PROFESSIONAL QUALIFICATION
Allama Iqbal Open University, Islamabad, Pakistan (2011) MBA – IT
University of Punjab, Lahore, Pakistan (2008) B.Sc.
The Institute Publications International, Karachi, Pakistan (2008) Diploma – Draftsman
Alflah Academy, Sialkot, Pakistan (2008) Diploma-Export / Import Documentation and Business Correspondence
Hawally Governorate, Hawally Kuwait
