Avoiding 'Mickey Mouse' Changes
Avoiding 'Mickey Mouse' Changes Facilitator: Janire Irastorza, Cushman and Wakefield Speakers: Matthew Smith, AIG
Matthew Michael, AIG
Avoiding ‘Mickey Mouse’ Changes Matthew Smith, Head of EMEA Way of Working Matthew Michael, Head of WoW Academy
The Million Dollar Question
Why does change fail? Insufficient resources or budgets
Lack of leadership focus
Employee resistance
Unforeseen obstacles
3
Why does change fail? Employee resistance
27%
30%
10%
23%
Lack of leadership focus Insufficient resources or budgets Unforeseen obstacles Successful change!
10%
4
Question: Have you led successful change in the last 12 months?
Yes No
Not sure 5
How do you know?
“The mind set and culture of a company will be the key differentiator in how they think, plan and execute change”
6
How an organisation appears to customers is a reflection of its underlying principles and mindsets
Actions
Mindsets
Behaviours and Performance 1. Vision and Values 2. Commitment and capability 3. Leadership
7
All great companies engage their staff with their vision and values “To provide access to the world’s information in one click”
“To connect the world’s professionals and make them more productive and successful” “To be the world's most customer-centric company”
“Making the best possible ice cream in the nicest possible way” 8
How have all these companies delivered successful, sustainable change? Focused on Leadership role modelling
Invested in Recruitment, Skills and Capability
Aligned ways of working to reinforce the change
Built Understanding and Commitment to the vision and principles 9
Matthew Michael, AIG
Avoiding ‘Mickey Mouse’ Changes Matthew Smith, Head of EMEA Way of Working Matthew Michael, Head of WoW Academy
The Million Dollar Question
Why does change fail? Insufficient resources or budgets
Lack of leadership focus
Employee resistance
Unforeseen obstacles
3
Why does change fail? Employee resistance
27%
30%
10%
23%
Lack of leadership focus Insufficient resources or budgets Unforeseen obstacles Successful change!
10%
4
Question: Have you led successful change in the last 12 months?
Yes No
Not sure 5
How do you know?
“The mind set and culture of a company will be the key differentiator in how they think, plan and execute change”
6
How an organisation appears to customers is a reflection of its underlying principles and mindsets
Actions
Mindsets
Behaviours and Performance 1. Vision and Values 2. Commitment and capability 3. Leadership
7
All great companies engage their staff with their vision and values “To provide access to the world’s information in one click”
“To connect the world’s professionals and make them more productive and successful” “To be the world's most customer-centric company”
“Making the best possible ice cream in the nicest possible way” 8
How have all these companies delivered successful, sustainable change? Focused on Leadership role modelling
Invested in Recruitment, Skills and Capability
Aligned ways of working to reinforce the change
Built Understanding and Commitment to the vision and principles 9
