Brian Decker DeWitt Petroleum
Brian Decker
Retail and Cardlock Operations Manager
DeWitt Petroleum
From The Tank Pulsar Manipulation Bypassing the Meter Card Skimming Carbon Canister Theft Employee Theft
Stealing fuel directly from underground tanks – common at unmanned card-locks and manned retail stations alike. Recently has been occurring in Nation Wide
Using specially modified trailers and vehicles are used to conceal hidden tanks and pumping equipment.
Additional examples
Biggest Problem? Tank caps are ineffective and can be removed with a screwdriver
Prevention ◦ ◦ ◦ ◦
Video Lighting Do not allow parking around tanks Use commercially available tank fill covers
Home made prevention
Who does it? Technicians Other trained people and former employees
May or may not be easy to spot because of the damage to the dispenser panels and pulsars
Comes in many forms ◦ Placing dispenser in stand alone ◦ Damaging pulsars ◦ Replacing / bypassing the existing pulsar ◦ Magnets
Placing the dispenser in stand alone ◦ Dispensers have the ability to be isolated from the pos system for testing purposes ◦ The dispenser will authorize itself
Prevention = Training Train all cashiers to; ◦ Monitor pos screen for errors ◦ Monitor dispensers for open panels ◦ Monitor dispensers for vehicles with extended stays ◦ Utilize notification systems if available
Gilbarco Advantage
Inside Pulsar location
Shaft location
Thief inserts a modified screw driver and “pinches” pulsar shaft
Prevention ◦ Protect the pulsars and components from damage ◦ Secure the dispenser cabinets and skirts
Protection of the internal components – Advantage
Use a piece of 3/ 4 inch pipe to cover shaft and prevent damage or pre-manufactured sleeves
Pulsar location Gilbarco Encore
Protect the internal components – Encore ◦ Install a cage or band to prevent access
BYOP – Bring your own pulsar ◦ By using a pulsar taken from another dispenser – pulsar count is manually manipulated. ◦ Some even use remote control
Using a magnetic device to reduce the number of pulses. 50 to 80 percent reduction
Veeder Root Pulsar are the most vulnerable Found on almost all mechanical dispensers ◦ Gasboy ◦ Tokiem ◦ Wayne
Magnets cannot be shielded or filtered
Tapping into the impact valve under the dispenser Slow process, but it can be untraceable Each time a turbine is activated, fuel will flow out of the hose
Electronic Mechanical Human
Commercially manufactured units ◦ Upside Sets off audible alarm Shuts down dispenser power Available at most distributors
◦ Down Side
$650 per dispenser
•DIY – Do it yourself •Upside •$40 per dispenser •Shuts down dispenser power •Prevents fueling •Downside •DIY •Not UL
Secure your dispenser skirts
Secure your dispenser skirts
Tapping into the impact valve under the dispenser Slow process, but it can be untraceable Each time a turbine is activated, fuel will flow out of the hose
Skim your customers card data Make duplicate cards Use the fake cards Customer charges back the transaction You loose
Dispenser shutdown devices and alarms Seal Dispenser doors ◦ Numbered ◦ Indicates “void opened”
6 to 8 man crew
◦ $$$$11 million per year
Southern California is the epicenter of skimming Quickly moving to other areas of the U.S.
Carbon Canisters cost $12,000. They are attached with 6 bolts. They have recently become the target of theft. Takes 4 minutes to steal.
Prevention will cost you $$$$$ A Canister enclosure will prevent access to the bolts Many Fire departments require enclosures.
• Be sure to follow all Fire Department labeling rules. • Use a puck lock on the front of the enclosure to secure the enclosure and the canister.
Employee Theft ◦ Several types of equipment lends itself to employee theft which can go undetected. Dispensers - Place them in stand alone by mechanical or electronic methods and dispense fuel without the fuel/site controller tracking the gallons.
Employee Theft Equipment ○ Pump Control Units – many PCU’s, such
as Gasboy can be placed in manual which allows unrecorded dispensing to occur.
Employee Theft Fuel Controllers – Can be used to authorized dispensers outside of the normal authorization process such as testing mode or stand alone.
Cardlock fueling cards intended for company vehicles – Cards are used to pump a few extra gallons into a gas can or directly into personal vehicles
Prevention ◦ Train cashiers to recognize indicators on the system which shows the dispenser is not connected to the pos system or in stand alone.
Prevention ◦ Utilize alert systems which send text or email messages to you if a dispenser goes off line. ◦ Track fuel card usage against vehicle mileage, a drop in mileage will indicate a potential problem.
Gilbarco
Wayne
PCU’s
◦ Remove the pin pads AND the cables from dispensers ◦ Secure remotes
◦ Lock the cabinets and restrict who has access. ◦ Use test cards to test
Change ALL access codes to custom codes – don’t use street address! Change all the cabinet locks, don’t give your technician copies.
From the Tank Pulsar Manipulation Bypassing the Meter Card Skimming Carbon Canister Theft Employee Theft
Fuel theft can and will hit your bottom line hard For every gallon stolen, it takes nearly 300 new gallons to replace it.
Questions
Retail and Cardlock Operations Manager
DeWitt Petroleum
From The Tank Pulsar Manipulation Bypassing the Meter Card Skimming Carbon Canister Theft Employee Theft
Stealing fuel directly from underground tanks – common at unmanned card-locks and manned retail stations alike. Recently has been occurring in Nation Wide
Using specially modified trailers and vehicles are used to conceal hidden tanks and pumping equipment.
Additional examples
Biggest Problem? Tank caps are ineffective and can be removed with a screwdriver
Prevention ◦ ◦ ◦ ◦
Video Lighting Do not allow parking around tanks Use commercially available tank fill covers
Home made prevention
Who does it? Technicians Other trained people and former employees
May or may not be easy to spot because of the damage to the dispenser panels and pulsars
Comes in many forms ◦ Placing dispenser in stand alone ◦ Damaging pulsars ◦ Replacing / bypassing the existing pulsar ◦ Magnets
Placing the dispenser in stand alone ◦ Dispensers have the ability to be isolated from the pos system for testing purposes ◦ The dispenser will authorize itself
Prevention = Training Train all cashiers to; ◦ Monitor pos screen for errors ◦ Monitor dispensers for open panels ◦ Monitor dispensers for vehicles with extended stays ◦ Utilize notification systems if available
Gilbarco Advantage
Inside Pulsar location
Shaft location
Thief inserts a modified screw driver and “pinches” pulsar shaft
Prevention ◦ Protect the pulsars and components from damage ◦ Secure the dispenser cabinets and skirts
Protection of the internal components – Advantage
Use a piece of 3/ 4 inch pipe to cover shaft and prevent damage or pre-manufactured sleeves
Pulsar location Gilbarco Encore
Protect the internal components – Encore ◦ Install a cage or band to prevent access
BYOP – Bring your own pulsar ◦ By using a pulsar taken from another dispenser – pulsar count is manually manipulated. ◦ Some even use remote control
Using a magnetic device to reduce the number of pulses. 50 to 80 percent reduction
Veeder Root Pulsar are the most vulnerable Found on almost all mechanical dispensers ◦ Gasboy ◦ Tokiem ◦ Wayne
Magnets cannot be shielded or filtered
Tapping into the impact valve under the dispenser Slow process, but it can be untraceable Each time a turbine is activated, fuel will flow out of the hose
Electronic Mechanical Human
Commercially manufactured units ◦ Upside Sets off audible alarm Shuts down dispenser power Available at most distributors
◦ Down Side
$650 per dispenser
•DIY – Do it yourself •Upside •$40 per dispenser •Shuts down dispenser power •Prevents fueling •Downside •DIY •Not UL
Secure your dispenser skirts
Secure your dispenser skirts
Tapping into the impact valve under the dispenser Slow process, but it can be untraceable Each time a turbine is activated, fuel will flow out of the hose
Skim your customers card data Make duplicate cards Use the fake cards Customer charges back the transaction You loose
Dispenser shutdown devices and alarms Seal Dispenser doors ◦ Numbered ◦ Indicates “void opened”
6 to 8 man crew
◦ $$$$11 million per year
Southern California is the epicenter of skimming Quickly moving to other areas of the U.S.
Carbon Canisters cost $12,000. They are attached with 6 bolts. They have recently become the target of theft. Takes 4 minutes to steal.
Prevention will cost you $$$$$ A Canister enclosure will prevent access to the bolts Many Fire departments require enclosures.
• Be sure to follow all Fire Department labeling rules. • Use a puck lock on the front of the enclosure to secure the enclosure and the canister.
Employee Theft ◦ Several types of equipment lends itself to employee theft which can go undetected. Dispensers - Place them in stand alone by mechanical or electronic methods and dispense fuel without the fuel/site controller tracking the gallons.
Employee Theft Equipment ○ Pump Control Units – many PCU’s, such
as Gasboy can be placed in manual which allows unrecorded dispensing to occur.
Employee Theft Fuel Controllers – Can be used to authorized dispensers outside of the normal authorization process such as testing mode or stand alone.
Cardlock fueling cards intended for company vehicles – Cards are used to pump a few extra gallons into a gas can or directly into personal vehicles
Prevention ◦ Train cashiers to recognize indicators on the system which shows the dispenser is not connected to the pos system or in stand alone.
Prevention ◦ Utilize alert systems which send text or email messages to you if a dispenser goes off line. ◦ Track fuel card usage against vehicle mileage, a drop in mileage will indicate a potential problem.
Gilbarco
Wayne
PCU’s
◦ Remove the pin pads AND the cables from dispensers ◦ Secure remotes
◦ Lock the cabinets and restrict who has access. ◦ Use test cards to test
Change ALL access codes to custom codes – don’t use street address! Change all the cabinet locks, don’t give your technician copies.
From the Tank Pulsar Manipulation Bypassing the Meter Card Skimming Carbon Canister Theft Employee Theft
Fuel theft can and will hit your bottom line hard For every gallon stolen, it takes nearly 300 new gallons to replace it.
Questions
