Case Study: Bermuda Commercial Bank
Case Study: Bermuda Commercial Bank
WWW.SOFGEN.COM
Who is
?
One of Bermuda’s four licensed banks
Established in 1969 and regulated by the Bermuda Monetary Authority
Bermuda’s only bank focused on corporate and private wealth clients, offering a range of bespoke financial solutions
BCB PRODUCTS § § § § § §
Chequing, Savings and Notice Accounts Fixed Deposits Cash Management Global Custody and Corporate Trust Corporate Services BCB INTERFACES Trust
© 2007-2016 SOFGEN | Confidential | 2
§ § § §
BCB CUSTOM FUNCTION
Bloomberg Interface SWIFT Alliance Domestic Payment ACH GL Interface (Great Plains)
§ §
Domestic Payment Foreign Currency Purchase Tax
Why did BCB choose SOFGEN? A leadership position §
Large Temenos Partner
Huge Talent Pool
80+ Temenos Customers served in 2014
Average 7+ yrs experience
Experienced Project Lead with prior experience of legacy system (BM+) & Temenos
§
Full time Temenos onsite team presence, PM+ Business & Technical Application Consultants
§
Access to Application Specialist from NETteller, Analytics & Reporting and AML suit
§
Dedicated offshore support & development team
Our experience 15+
20+
30+
System Audits
End-to-end Implementations
Upgrades
10+
5
Application Utilities/Implementation Maintenance Mandates accelerators
SCM utility to manage data/source control changes and overall release management process SEM utility for generic interface build + import/export to/from Temenos + data replication to external systems WILFm utility for Business Reporting + Data-Migration for full end-to-end ETL © 2007-2015 SOFGEN | Confidential | 3
About the project Simultaneous full systems replacement to Temenos (Core Banking and Investments), Financial Crime Mitigation, Analytics & Reporting, Risk & Compliance, and NETteller (e-banking)
Fully integrated solution
First dual implementation of Insight and Insight Risk
Collaboration between SOFGEN, Temenos and other partners
Completed in 18 months with onsite team leveraging offshore support & development
Rationalisation of product set
Significant operational efficiencies realised
Flexible platform from which to launch new products / services
© 2007-2016 SOFGEN | Confidential | 4
Temenos Implementation Methodology (TIM) The TIM allowed SOFGEN to effectively manage the implementation
§ Project INITIATION and induction training prior to ANALYSIS, determining project scope §
DESIGN of Core Banking configuration and developments to meet requirements.
§
Core Banking system BUILD as per design
§
TEST the Core Banking build in a series of predetermined test cycles (system integrated followed by user acceptance and train the trainer exercise)
§
DEPLOY the tested Core Banking system, migrate data from legacy systems and reconcile results.
§
GO-LIVE!
§
Provide post go-live system SUPPORT
© 2007-2016 SOFGEN | Confidential | 5
Scope - Project Overview - I
-A
nitiation
-D - Participation
nalysis
esign
INITIATION §
Planning, Scheduling & Protocols
SOFGEN - Project Manager BCB - Project Manager & PMO
§
Technical establishment
SOFGEN - TAC
BCB - IT
§
Functional Induction Training
SOFGEN - BAC
BCB - Business Analysts / Key Business Users
§
Technical Induction Training
SOFGEN - TAC
BCB - IT
ANALYSIS & DESIGN - Functional §
Process Alignment Workshops
SOFGEN - BACs
BCB - Business Analysts / Key Business Users
§
TAABS Interviews
SOFGEN - BACs
BCB - Business Analysts / Key Business Users
TAABS
§ Delta workarounds & Resolution
Configuration Requirement Specification
SOFGEN - BACs
Unavoidable Gaps
© 2007-2016 SOFGEN | Confidential | 6
Functional Delta Matrix
ANSA “To-Be” Process Alignment
ANSA - Business Analysts / Key Business Users ANSA - Change Control Board
Rejected Approved
Build – Participation BUILD Temenos Model Bank - CORE Functions & Components
TAABS
Temenos Model Bank - Technical Components
Temenos - Initial System Build
Temenos Model Bank - Supporting Module Functions BCB - T24 Base System
§ Install ISB
SOFGEN - TAC
§ Validate ISB
SOFGEN - BACs
BCB - IT
Custom System Build § Custom Configuration / Parameterisation
SOFGEN - BACs
BCB - Function Owners (Specific areas)
SOFGEN - TAC
• • CRF & GL& GL• Products CRF
§ Interface Development § Local Routines Devt.
SOFGEN - TDCs
BCB - IT (Infrastructure & corresponding Interface
§ GAP Solution Devt.
SOFGEN - BACs
© 2007-2016 SOFGEN | Confidential | 7
SOFGEN - TAC
Participative on-the-job training
legs)
• User SMS
• V-E-R
BCB PRODUCTS BCB INTERFACES
Test Plan and Participation TEST
SIT - System Integration Testing § Execute Tests § Resolve “errors” and “non-compliances”
UAT - User Acceptance Testing § Execute Tests § Resolve “errors” and “non-compliances”
Bespoke Security Testing
Bespoke Performance Testing
§ Prepare UAT Test Cases SOFGEN - BACs
§ Prepare Technical Test Scenarios SOFGEN - TAC
UAT Go Criteria
• Test Report
Go-Live Criteria
• Test Report
Go-Live Decision
BCB - Business Analysts / Key Business Users BCB - IT
§ Prepare Test Management & Control
SOFGEN - BACs
BCB - Test Manager Function
§ Training-the-Trainer (Testers / EUs)
SOFGEN - BACs
BCB - Trainees
© 2007-2016 SOFGEN | Confidential | 8
Deploy & Support - Participation DEPLOY § End-User Training
SOFGEN - BACs
BCB - Trainers & Trainees
§ Business Readiness > Personnel + Process + Bespoke Manuals + Forms
BCB - Function Owners
§ Technical Readiness - Production Infrastructure
SOFGEN - BACs / TAC
BCB - IT
§ Go-Live - Activation RunBook
SOFGEN - BACs / TAC
BCB - IT & Function Owners
§ Closure
SOFGEN - Project Manager
BCB - Trainers & Trainees
§ Application Managements & Operations
SOFGEN - TAC (Onsite PGLS)
BCB - IT
POST GO-LIVE SUPPORT
§ Business Operations § Warranty Support
SAMO Hand-Holding & Bug Resolution
SOFGEN - Remote Support Bug resolution
© 2007-2016 SOFGEN | Confidential | 9
BCB - Business Users BCB - Trainers & Trainees
Project Governance Executive Governance
Steering Committee Other Stakeholders
TEM Project Governance
Change Control Board SGN - Project Director
BCB -Project Sponsor / Director
SGN - Project Manager (50%) SGN - Business Lead (BAC)
Daily Project Management
BAC
BAC
SGN - Technical Lead (TAC) TAC
TDC
BCB - Project Manager PMO
BCB - Business Lead KBU
KBU
BCB - IT Lead IT
IT
BCB - Test Manager
Temenos Implementation Methodology
Project Management and delivery QA oversight to ensure BCB satisfaction
Technical QA oversight to ensure compliance with Temenos standards © 2007-2016 SOFGEN | Confidential | 10
THANK YOU FOR YOUR ATTENTION…
We offer end-to-end banking IT services both in and around core systems, ranging from requirements analysis and system selection to implementation and beyond.
Our team operates on 5 continents. We recruit, develop and retain the most talented and experienced project managers, business analysts, consultants and engineers in the industry.
Our clients are financial institutions from large, to small. They undertake a wide variety of banking activities including retail, corporate, investment and wealth management as well as microfinance.
We build our performance on a foundation of demonstrable quality, a track record of successful delivery and a promise of transparency and accountability.
© 2007-2016 SOFGEN | Confidential | 11
WWW.SOFGEN.COM
Who is
?
One of Bermuda’s four licensed banks
Established in 1969 and regulated by the Bermuda Monetary Authority
Bermuda’s only bank focused on corporate and private wealth clients, offering a range of bespoke financial solutions
BCB PRODUCTS § § § § § §
Chequing, Savings and Notice Accounts Fixed Deposits Cash Management Global Custody and Corporate Trust Corporate Services BCB INTERFACES Trust
© 2007-2016 SOFGEN | Confidential | 2
§ § § §
BCB CUSTOM FUNCTION
Bloomberg Interface SWIFT Alliance Domestic Payment ACH GL Interface (Great Plains)
§ §
Domestic Payment Foreign Currency Purchase Tax
Why did BCB choose SOFGEN? A leadership position §
Large Temenos Partner
Huge Talent Pool
80+ Temenos Customers served in 2014
Average 7+ yrs experience
Experienced Project Lead with prior experience of legacy system (BM+) & Temenos
§
Full time Temenos onsite team presence, PM+ Business & Technical Application Consultants
§
Access to Application Specialist from NETteller, Analytics & Reporting and AML suit
§
Dedicated offshore support & development team
Our experience 15+
20+
30+
System Audits
End-to-end Implementations
Upgrades
10+
5
Application Utilities/Implementation Maintenance Mandates accelerators
SCM utility to manage data/source control changes and overall release management process SEM utility for generic interface build + import/export to/from Temenos + data replication to external systems WILFm utility for Business Reporting + Data-Migration for full end-to-end ETL © 2007-2015 SOFGEN | Confidential | 3
About the project Simultaneous full systems replacement to Temenos (Core Banking and Investments), Financial Crime Mitigation, Analytics & Reporting, Risk & Compliance, and NETteller (e-banking)
Fully integrated solution
First dual implementation of Insight and Insight Risk
Collaboration between SOFGEN, Temenos and other partners
Completed in 18 months with onsite team leveraging offshore support & development
Rationalisation of product set
Significant operational efficiencies realised
Flexible platform from which to launch new products / services
© 2007-2016 SOFGEN | Confidential | 4
Temenos Implementation Methodology (TIM) The TIM allowed SOFGEN to effectively manage the implementation
§ Project INITIATION and induction training prior to ANALYSIS, determining project scope §
DESIGN of Core Banking configuration and developments to meet requirements.
§
Core Banking system BUILD as per design
§
TEST the Core Banking build in a series of predetermined test cycles (system integrated followed by user acceptance and train the trainer exercise)
§
DEPLOY the tested Core Banking system, migrate data from legacy systems and reconcile results.
§
GO-LIVE!
§
Provide post go-live system SUPPORT
© 2007-2016 SOFGEN | Confidential | 5
Scope - Project Overview - I
-A
nitiation
-D - Participation
nalysis
esign
INITIATION §
Planning, Scheduling & Protocols
SOFGEN - Project Manager BCB - Project Manager & PMO
§
Technical establishment
SOFGEN - TAC
BCB - IT
§
Functional Induction Training
SOFGEN - BAC
BCB - Business Analysts / Key Business Users
§
Technical Induction Training
SOFGEN - TAC
BCB - IT
ANALYSIS & DESIGN - Functional §
Process Alignment Workshops
SOFGEN - BACs
BCB - Business Analysts / Key Business Users
§
TAABS Interviews
SOFGEN - BACs
BCB - Business Analysts / Key Business Users
TAABS
§ Delta workarounds & Resolution
Configuration Requirement Specification
SOFGEN - BACs
Unavoidable Gaps
© 2007-2016 SOFGEN | Confidential | 6
Functional Delta Matrix
ANSA “To-Be” Process Alignment
ANSA - Business Analysts / Key Business Users ANSA - Change Control Board
Rejected Approved
Build – Participation BUILD Temenos Model Bank - CORE Functions & Components
TAABS
Temenos Model Bank - Technical Components
Temenos - Initial System Build
Temenos Model Bank - Supporting Module Functions BCB - T24 Base System
§ Install ISB
SOFGEN - TAC
§ Validate ISB
SOFGEN - BACs
BCB - IT
Custom System Build § Custom Configuration / Parameterisation
SOFGEN - BACs
BCB - Function Owners (Specific areas)
SOFGEN - TAC
• • CRF & GL& GL• Products CRF
§ Interface Development § Local Routines Devt.
SOFGEN - TDCs
BCB - IT (Infrastructure & corresponding Interface
§ GAP Solution Devt.
SOFGEN - BACs
© 2007-2016 SOFGEN | Confidential | 7
SOFGEN - TAC
Participative on-the-job training
legs)
• User SMS
• V-E-R
BCB PRODUCTS BCB INTERFACES
Test Plan and Participation TEST
SIT - System Integration Testing § Execute Tests § Resolve “errors” and “non-compliances”
UAT - User Acceptance Testing § Execute Tests § Resolve “errors” and “non-compliances”
Bespoke Security Testing
Bespoke Performance Testing
§ Prepare UAT Test Cases SOFGEN - BACs
§ Prepare Technical Test Scenarios SOFGEN - TAC
UAT Go Criteria
• Test Report
Go-Live Criteria
• Test Report
Go-Live Decision
BCB - Business Analysts / Key Business Users BCB - IT
§ Prepare Test Management & Control
SOFGEN - BACs
BCB - Test Manager Function
§ Training-the-Trainer (Testers / EUs)
SOFGEN - BACs
BCB - Trainees
© 2007-2016 SOFGEN | Confidential | 8
Deploy & Support - Participation DEPLOY § End-User Training
SOFGEN - BACs
BCB - Trainers & Trainees
§ Business Readiness > Personnel + Process + Bespoke Manuals + Forms
BCB - Function Owners
§ Technical Readiness - Production Infrastructure
SOFGEN - BACs / TAC
BCB - IT
§ Go-Live - Activation RunBook
SOFGEN - BACs / TAC
BCB - IT & Function Owners
§ Closure
SOFGEN - Project Manager
BCB - Trainers & Trainees
§ Application Managements & Operations
SOFGEN - TAC (Onsite PGLS)
BCB - IT
POST GO-LIVE SUPPORT
§ Business Operations § Warranty Support
SAMO Hand-Holding & Bug Resolution
SOFGEN - Remote Support Bug resolution
© 2007-2016 SOFGEN | Confidential | 9
BCB - Business Users BCB - Trainers & Trainees
Project Governance Executive Governance
Steering Committee Other Stakeholders
TEM Project Governance
Change Control Board SGN - Project Director
BCB -Project Sponsor / Director
SGN - Project Manager (50%) SGN - Business Lead (BAC)
Daily Project Management
BAC
BAC
SGN - Technical Lead (TAC) TAC
TDC
BCB - Project Manager PMO
BCB - Business Lead KBU
KBU
BCB - IT Lead IT
IT
BCB - Test Manager
Temenos Implementation Methodology
Project Management and delivery QA oversight to ensure BCB satisfaction
Technical QA oversight to ensure compliance with Temenos standards © 2007-2016 SOFGEN | Confidential | 10
THANK YOU FOR YOUR ATTENTION…
We offer end-to-end banking IT services both in and around core systems, ranging from requirements analysis and system selection to implementation and beyond.
Our team operates on 5 continents. We recruit, develop and retain the most talented and experienced project managers, business analysts, consultants and engineers in the industry.
Our clients are financial institutions from large, to small. They undertake a wide variety of banking activities including retail, corporate, investment and wealth management as well as microfinance.
We build our performance on a foundation of demonstrable quality, a track record of successful delivery and a promise of transparency and accountability.
© 2007-2016 SOFGEN | Confidential | 11
