client info center The Catamaran™ Client Info Center (CIC) gives clients streamlined access to the tools and information needed to manage their pharmacy benefits and keep up-to-date on trends and news about Catamaran and our dynamic industry. Our commitment to deliver great customer service means that client priorities become our priorities. The CIC is one of the tools we use to make it easy to collaborate and communicate with clients.
“This is such a great upgrade. Everything here is very useful.”
the CIC is a place to: Access client applications, including RxClaim, RxView, RxTrack and more
View our Pipeline Report and review information about drugs
—Client survey feedback
in development
Request plan changes, data reports or questions to be researched
Learn about drug recalls, expiring patents and relevant clinical research
Review book of business trend data in our trend report
a one-stop shop The CIC is a centralized site for client applications, plan reviews, newsletters, reports and so much more to make it easy for clients to manage their pharmacy benefits and reach their account team. In addition to helping clients stay up-to-date on the latest industry information and Catamaran program enhancements, it is also a one-stop shop for the applications that clients use to manage their pharmacy benefits.
timely communication Clients have direct access to a user-friendly online tracking tool to request items such as plan changes or data reports and to submit questions to be researched. They can obtain status on previous requests and view a list of open questions. The CIC puts more information directly into the hands of our clients. It’s all part of our commitment to offer a variety of convenient communication options.
Clients using the CIC were surveyed and gave it strong marks for usability and relevance. Key features, including the client request tool, applications page and overall navigation, were rated as valuable or very valuable by 100% of our pilot clients.
keep up-to-date
New technology can lift old constraints and
The CIC helps us strike the right balance with keeping clients upto-date on the many changes in the pharmacy industry while not overloading them with excessive emails and updates. We use the CIC to publish and archive clinical publications such as our pipeline reports, drug recalls and newsletters, making it easy for clients to access the information they need, when they need it.
enable new ways to achieve your goals. The Catamaran CIC helps you manage your pharmacy benefits more efficiently and frees up your time to address other pressing challenges.
for more information, call or click today. 800.282.3232