Client Satisfaction Survey Results
Client Satisfaction Survey Results
KCC Survey Methodology KCC conducts an annual client satisfaction survey to give financial and legal professionals the opportunity to provide feedback on our services team and technology systems. We use the comments to improve our service levels and bring to market specialized solutions to meet the changing needs of today’s restructuring professionals. With over 100 surveys completed, the results reveal our clients’ high satisfaction level with our service, technology and expertise in the corporate restructuring industry.
1
Top Reasons for Choosing a Claims Agent 6% Cost
4%
“I continue to be impressed by your company. KCC is our top choice… and we often recommend KCC to colleagues.”
Other
8% Services Team
26% Prior Experience
12% Services Offered
16%
14% Relationship with KCC
14% Reputation
Quality of Work
Over half of respondents stated their top choices for selecting a claims agent include their prior experience working with the claims agent, the quality of the claims agent work and the claims agent reputation in the industry.
2
Satisfaction Level with KCC’s Corporate Restructuring Services
100% Satisfaction
► ► ►
More than 90% Satisfaction
► ► ► ►
Schedules/SOFA Preparation Official Committee Services Disbursement Services
“The KCC team members were extremely knowledgeable of the Chapter 11 bankruptcy process as well as responsive to our requests.”
Noticing Pre-Filing Preparation Solicitation/Ballot Tabulation/Plan Confirmation Claims Administration
Overall, clients, who utilized KCC corporate restructuring services, revealed high satisfaction levels with the company’s offerings.
3
Satisfaction Level with Features of KCC CaseView
“It was great to use a platform that was through and easy to customize.”
►
More than 90% Satisfaction
► ► ►
Timely Access Search Function Public Access Website User Interface
Users of our proprietary technology, KCC CaseView, have access to the latest technological updates including expansive court document precedent search across all of KCC cases. With the recent launch of the KCC OnTheGo App, clients are able to access case information anywhere, anytime.
4
Satisfaction Level with KCC’s Consulting Team 100% Satisfaction with KCC’s Consultants
“KCC Consultants have industry knowledge that is extremely valuable during a case.”
“I heard from colleagues that KCC was the best in the business and after working with KCC, I agree. I was impressed by their responsiveness, quick turnaround time on requests and excellent customer service.”
97% Satisfaction with KCC’s Consultants
►
The Consultants on the case took time to understand needs and propose solutions.
►
The Consultants on the case exhibited skill and knowledge of services provided.
►
The Consultants on the case completed work within specified deadlines.
►
The Consultants on the case provided accurate results, virtually no mistakes.
►
The Consultants on the case were responsive to my requests.
►
The Consultants on the case produced high-quality work.
With backgrounds in bankruptcy law, finance, accounting, process management and technology, the KCC team members are knowledgeable, reliable and accessible partners who have earned a reputation for repeatedly exceeding client expectations.
5
KCC’s Top 3 Strengths KCC has earned the reputation for being the most responsive claims agent compared to its competitors.
Conclusion For more than a decade, KCC has been recognized as the market leader for claims administration and noticing solutions for corporate restructuring matters. Year after year, KCC upholds its reputation as a highly responsive partner while expanding its service offerings to bring even greater value to the Chapter 11 process and to ease the administrative burdens on corporate restructuring professionals. We appreciate the insights provided by our clients and we would like to thank those who participated in our annual surveys. For more information about the survey results, please contact us at 866.381.9100 or [email protected].
Reach Us 866-381-9100 | [email protected] | kccllc.com
@KCC_Bankruptcy @KCC_Class Action
facebook.com/kccllc
www.linkedin.com/company/kurtzman-carson-consultants-llc
KCC. EXPECT MORE.
KCC Survey Methodology KCC conducts an annual client satisfaction survey to give financial and legal professionals the opportunity to provide feedback on our services team and technology systems. We use the comments to improve our service levels and bring to market specialized solutions to meet the changing needs of today’s restructuring professionals. With over 100 surveys completed, the results reveal our clients’ high satisfaction level with our service, technology and expertise in the corporate restructuring industry.
1
Top Reasons for Choosing a Claims Agent 6% Cost
4%
“I continue to be impressed by your company. KCC is our top choice… and we often recommend KCC to colleagues.”
Other
8% Services Team
26% Prior Experience
12% Services Offered
16%
14% Relationship with KCC
14% Reputation
Quality of Work
Over half of respondents stated their top choices for selecting a claims agent include their prior experience working with the claims agent, the quality of the claims agent work and the claims agent reputation in the industry.
2
Satisfaction Level with KCC’s Corporate Restructuring Services
100% Satisfaction
► ► ►
More than 90% Satisfaction
► ► ► ►
Schedules/SOFA Preparation Official Committee Services Disbursement Services
“The KCC team members were extremely knowledgeable of the Chapter 11 bankruptcy process as well as responsive to our requests.”
Noticing Pre-Filing Preparation Solicitation/Ballot Tabulation/Plan Confirmation Claims Administration
Overall, clients, who utilized KCC corporate restructuring services, revealed high satisfaction levels with the company’s offerings.
3
Satisfaction Level with Features of KCC CaseView
“It was great to use a platform that was through and easy to customize.”
►
More than 90% Satisfaction
► ► ►
Timely Access Search Function Public Access Website User Interface
Users of our proprietary technology, KCC CaseView, have access to the latest technological updates including expansive court document precedent search across all of KCC cases. With the recent launch of the KCC OnTheGo App, clients are able to access case information anywhere, anytime.
4
Satisfaction Level with KCC’s Consulting Team 100% Satisfaction with KCC’s Consultants
“KCC Consultants have industry knowledge that is extremely valuable during a case.”
“I heard from colleagues that KCC was the best in the business and after working with KCC, I agree. I was impressed by their responsiveness, quick turnaround time on requests and excellent customer service.”
97% Satisfaction with KCC’s Consultants
►
The Consultants on the case took time to understand needs and propose solutions.
►
The Consultants on the case exhibited skill and knowledge of services provided.
►
The Consultants on the case completed work within specified deadlines.
►
The Consultants on the case provided accurate results, virtually no mistakes.
►
The Consultants on the case were responsive to my requests.
►
The Consultants on the case produced high-quality work.
With backgrounds in bankruptcy law, finance, accounting, process management and technology, the KCC team members are knowledgeable, reliable and accessible partners who have earned a reputation for repeatedly exceeding client expectations.
5
KCC’s Top 3 Strengths KCC has earned the reputation for being the most responsive claims agent compared to its competitors.
Conclusion For more than a decade, KCC has been recognized as the market leader for claims administration and noticing solutions for corporate restructuring matters. Year after year, KCC upholds its reputation as a highly responsive partner while expanding its service offerings to bring even greater value to the Chapter 11 process and to ease the administrative burdens on corporate restructuring professionals. We appreciate the insights provided by our clients and we would like to thank those who participated in our annual surveys. For more information about the survey results, please contact us at 866.381.9100 or [email protected].
Reach Us 866-381-9100 | [email protected] | kccllc.com
@KCC_Bankruptcy @KCC_Class Action
facebook.com/kccllc
www.linkedin.com/company/kurtzman-carson-consultants-llc
KCC. EXPECT MORE.
