client satisfaction survey
CLIENT SATISFACTION SURVEY 2009 Results
KCC SURVEY METHODOLOGY KCC conducts an annual client satisfaction survey to uncover ways that clients interact with our services team and technology systems. In turn, we analyze the responses to find ways to improve service levels, bring new solutions to the market and better understand our clients’ ever-changing needs. Each year, we ask a sample group of current and past clients to offer their voice into considerations for working with a claims and noticing agent during a Chapter 11 reorganization. This fifth annual survey revealed our clients positive response to KCC’s continual efforts to offer best-in-class solutions.
1
Top Reasons for Choosing a Claims Agent
13% Relationship with KCC
19% Prior Experience 17% Services Offered 15% 13% Services Team Reputation
“I continue to be impressed by your company. KCC is our top choice... and we often recommend KCC to colleagues.”
6% Cost
13% Quality of Work
36% of survey respondents stated that their top 2 choices for selecting a Claims Agent include their ‘Prior Experience’ working with the claims agent as well as the types of ‘Services Offered’.
2
Satisfaction Level with KCC’s Corporate Restructuring Services
100% Satisfaction
80% Satisfaction
“I really appreciate the work KCC does on a case!”
Pre-Filing Preparation Noticing Schedules/SOFA Preparation Claims Administration Solicitation/Ballot Tabulation/Plan Confirmation Official Committee Services
Virtual Data Room (VDR) Services
Clients, who utilized KCC corporate restructuring services, revealed high satisfaction levels with the company’s offerings.
3 “The ability to sort {cases} by jurisdiction is incredibly helpful.”
Satisfaction Level with Features of KCC CaseView Timely Access to Claims Information Ability to Search Claims Information Ability to Run Reports Public-Access Website User Interface
100% Satisfaction
KCC CaseView enables professionals with real-time access to case information at any time from any location.
4
Satisfaction Level with KCC’s Consulting Team
100% Satisfaction with KCC’s Consultants
“The Consultants on the case were consistently a step ahead.”
89% Satisfaction with KCC’s Consultants
Consultants on the case were responsive to my requests Consultants on the case completed work within specified deadlines Consultants on the case took time to understand needs and propose solutions
Consultants on the case exhibited skill and knowledge of services provided Consultants on the case provided accurate results, virtually no mistakes Consultants on the case produced high-quality work
With backgrounds in law, finance, accounting, process management and technology, the KCC team members are knowledgeable, reliable and accessible partners who have earned a reputation for repeatedly exceeding client expectations.
5 “It’s great to have KCC as our ‘go-to’ claims agent.”
KCC’s Top 3 Strengths
1
#
RESPONSIVENESS
2
#
RELIABILITY
#3 Services Team
K CC has earned the trust and confidence of the industry’s most sophisticated professionals with a proven track record and reputation as a highly responsive partner.
CONCLUSION KCC strives to set a higher standard for responsive client service and innovative technology solutions for the corporate restructuring market. Our clients need a claims agent that they can rely on in today’s increasingly demanding times. Based upon the 2009 client satisfaction survey responses, KCC upholds its reputation as a highly responsive partner while expanding its service offerings to bring even greater value to the corporate restructuring process. We appreciate the insights provided by our clients and we would like to thank those who participated in the 2009 survey. For more information about the survey results, please contact us at 866.381.9100 or [email protected].
about kcc Kurtzman Carson Consultants LLC (KCC), a Computershare company, is the premier provider of administrative-support services that helps legal and financial professionals realize time and cost efficiencies for corporate transactions. Based upon our industry expertise, professional-level client service and proprietary technologies, KCC offers an integrated suite of corporate restructuring, class action and legal document support solutions. Los Angeles | Memphis | New York | Jacksonville
866.381.9100 [email protected] www.kccllc.com
Follow us:
KCC. EXPECT MORE.
KCC SURVEY METHODOLOGY KCC conducts an annual client satisfaction survey to uncover ways that clients interact with our services team and technology systems. In turn, we analyze the responses to find ways to improve service levels, bring new solutions to the market and better understand our clients’ ever-changing needs. Each year, we ask a sample group of current and past clients to offer their voice into considerations for working with a claims and noticing agent during a Chapter 11 reorganization. This fifth annual survey revealed our clients positive response to KCC’s continual efforts to offer best-in-class solutions.
1
Top Reasons for Choosing a Claims Agent
13% Relationship with KCC
19% Prior Experience 17% Services Offered 15% 13% Services Team Reputation
“I continue to be impressed by your company. KCC is our top choice... and we often recommend KCC to colleagues.”
6% Cost
13% Quality of Work
36% of survey respondents stated that their top 2 choices for selecting a Claims Agent include their ‘Prior Experience’ working with the claims agent as well as the types of ‘Services Offered’.
2
Satisfaction Level with KCC’s Corporate Restructuring Services
100% Satisfaction
80% Satisfaction
“I really appreciate the work KCC does on a case!”
Pre-Filing Preparation Noticing Schedules/SOFA Preparation Claims Administration Solicitation/Ballot Tabulation/Plan Confirmation Official Committee Services
Virtual Data Room (VDR) Services
Clients, who utilized KCC corporate restructuring services, revealed high satisfaction levels with the company’s offerings.
3 “The ability to sort {cases} by jurisdiction is incredibly helpful.”
Satisfaction Level with Features of KCC CaseView Timely Access to Claims Information Ability to Search Claims Information Ability to Run Reports Public-Access Website User Interface
100% Satisfaction
KCC CaseView enables professionals with real-time access to case information at any time from any location.
4
Satisfaction Level with KCC’s Consulting Team
100% Satisfaction with KCC’s Consultants
“The Consultants on the case were consistently a step ahead.”
89% Satisfaction with KCC’s Consultants
Consultants on the case were responsive to my requests Consultants on the case completed work within specified deadlines Consultants on the case took time to understand needs and propose solutions
Consultants on the case exhibited skill and knowledge of services provided Consultants on the case provided accurate results, virtually no mistakes Consultants on the case produced high-quality work
With backgrounds in law, finance, accounting, process management and technology, the KCC team members are knowledgeable, reliable and accessible partners who have earned a reputation for repeatedly exceeding client expectations.
5 “It’s great to have KCC as our ‘go-to’ claims agent.”
KCC’s Top 3 Strengths
1
#
RESPONSIVENESS
2
#
RELIABILITY
#3 Services Team
K CC has earned the trust and confidence of the industry’s most sophisticated professionals with a proven track record and reputation as a highly responsive partner.
CONCLUSION KCC strives to set a higher standard for responsive client service and innovative technology solutions for the corporate restructuring market. Our clients need a claims agent that they can rely on in today’s increasingly demanding times. Based upon the 2009 client satisfaction survey responses, KCC upholds its reputation as a highly responsive partner while expanding its service offerings to bring even greater value to the corporate restructuring process. We appreciate the insights provided by our clients and we would like to thank those who participated in the 2009 survey. For more information about the survey results, please contact us at 866.381.9100 or [email protected].
about kcc Kurtzman Carson Consultants LLC (KCC), a Computershare company, is the premier provider of administrative-support services that helps legal and financial professionals realize time and cost efficiencies for corporate transactions. Based upon our industry expertise, professional-level client service and proprietary technologies, KCC offers an integrated suite of corporate restructuring, class action and legal document support solutions. Los Angeles | Memphis | New York | Jacksonville
866.381.9100 [email protected] www.kccllc.com
Follow us:
KCC. EXPECT MORE.
