Commvault Recovery Assurance
Commvault Recovery Assurance SERVICES BRIEF HIGHLIGHTS 1 Scheduled offsite copies of Oracle and SQL data 2 Restoration of data and applications to on-demand servers and storage assets 3 Online and secure testing of the application once it has been restored 4 Standard DR test reporting and alerting of recovery and validation results 5 Integration of DR testing into the standard backup schedule
OFFERING OVERVIEW COMMVAULT’S RECOVERY ASSURANCE SERVICE AUTOMATES DISASTER RECOVERY ORCHESTRATION TO AMAZON WEB SERVICES (AWS) Disaster Recovery planning is increasingly considered a part of the daily data protection strategy. In order to protect key business processes against downtime, orchestration of recovery and validation needs to be conducted at the application level.
Working closely with your backup, recovery and archive teams, Commvault can help you develop a practical, modern vision for your IT environment.
With Commvault software, Data Protection doesn’t stop at backup. Our platform manages end-to-end Data Protection by automating and embedding regularly scheduled Disaster Recovery (DR) testing and prepositioning of your most critical business applications into the cloud. Customers that are looking to mature their DR capability need to: • Simplify their Disaster Recovery path to the cloud • Validate their ability to protect their key business assets • Prove that they can recover from the types of downtime they may encounter • Document their DR testing to satisfy stock holders, auditors, and management The Recovery Assurance service enables customers to quickly automate the recovery processes for their most critical business process applications. With workflows, applications are restored into the public cloud, and tested. This ensures that in the event of a disaster, the business can reliably be recovered in the appropriate time frame to the cloud.
KEY ACTIVITIES AND BENEFITS ACTIVITY
BENEFIT
Identify Target Databases
Commvault experts explore the Database applications that are in need of Recovery Automation and Application Validation, providing a clear understanding about which applications are most vital to the business.
Determine Functional Requirements
Seasoned Commvault consultants work with application technical owners to determine the scope and technical detail required. This enables us to maximize the automation potential of processes implemented in Recovery Assurance Workflows.
Gather Alerting and Reporting Needs
Leveraging standard reports and configurations for reporting and alerting, we work with you to develop a personalized report format that can be easily implemented and automatically generated.
Build and Test Workflows
Commvault consultants finalize design requirements, then build and test functionality in a test lab, to demonstrate and evaluate the functionality and make adjustments as necessary.
Finalize and Deploy
We deploy workflows in the customer environment and conduct production testing with the customer, to ensure that workflows and reporting are functioning properly within the customer environment, followed by a formal knowledge transfer and sign-off.
ESTIMATED SCOPE OF ACTIVITY Recovery Assurance scoping builds workflows for recovering 10 database servers from VMware to Amazon Web Services cloud.
2
Service Sizing Components and Project Parameters SERVICE DESCRIPTION
SCOPE
Recovery Orchestration Workflow
1
Application Recovery Validation Workflow
1
Number of SQL OR Oracle agents
1 Type
Number of client servers deployed for
Up to 10
Number of days – project duration
Up to 5
Recovery Assurance Workflow Pre-Requisites PRE-REQUISITES Customer must have Commvault software V10 or higher installed Customer must be replicating with Commvault to target recovery sites in scope Workflows can be deployed on only clients with a Commvault agent installed All engagements are conducted remotely Customer must have an account with Amazon Web Services (AWS) Client must be a VMware client Manual recovery to AWS must already be operational
Supported Commvault Agents – Each agent will require a separate workflow AGENT TYPES SUPPORTED Microsoft SQL Oracle
Source and Target Platform Options – Each combination will require a separate workflow SOURCE AND TARGET OPTIONS VMware ESXi Amazon AWS
SERVICE DURATION Commvault personnel or authorized agents will be assigned to work closely with Customer staff to perform the mandatory and customer-selected services on consecutive days, starting on Monday or Tuesday and within Commvault business hours (from 8 am to 6 pm local time, Monday
3
through Friday, excluding Commvault and local holidays). Once services commence, they may not be rescheduled or delayed by Customer. Services will be performed in accordance with the size of the project, outlined below and no more than the number of days in scope for the project. If additional days are required, beyond the number of days in scope, a change order can be issued to add additional days. All projects will be conducted remotely. Example Additional Project Work Breakdown Structures TIMELINE
ACTIVITIES
Project Kickoff Duration: 1-2 hours
• Discover target database clients • Set expectations for the project schedule • Agree on project time commitments • Finalize Requirements
Staging and Design Duration: 1.5 Days
• Request DR CommCell Backup from customer • Staging and Testing Servers build out • Design workflow organization based on customer request
Build and Test Duration: 2 Days
• Build workflow to lab CommCells
Checkpoint Meeting Duration: 1-2 hours
• Checkpoint meeting with customer to align expectations and make any final adjustments if needed
Finalization Duration: 1/2 Day
• Review and test checkpoint changes
Deployment Duration: 1 Day
• Deploy workflow solution remotely to the customer CommCell
• Deploy and Test Workflow in Lab and Customer Stage
• Define error traps, alerts and report handling
• Production testing • Finalize email alerts and reports
CUSTOMER RESPONSIBILITIES • Provide a minimum of one dedicated technical resource with in-scope application administration technical expertise and required system access privileges to perform this service outlined in the service brief. • Make appropriate system maintenance window(s) available for Commvault (or authorized agents) as needed during normal business hours
4
TECHNOLOGY CONSULTING Our experts can design, install, configure, personalize and validate your Commvault environment so you achieve a better return on investment, faster and with more confidence.
bit.ly/1JweNGY
• The Customer will complete the Commvault Pre-Engagement Questionnaire as electronically provided to the Customer Primary project contact. Services are not scheduled until this online Questionnaire is completed and returned to Commvault • Ensure all environment and operational requirements are met prior to implementation • Provide access to the Customer’s systems and networks as necessary to perform the services during normal business hours, or at mutually agreed times • Provide support from technical support teams for all vendors and third parties as necessary • Assume all responsibility for external network connectivity, performance, security and configuration issues • Verify the equipment location (work site) is prepared to perform the engagement services • Provide basic configuration information for network and authentication requirements for on-premises, colocation or cloud resources • Provide installed and tested power and network connections including WAN connectivity. All networking related issues will be remanded to the Customer’s Network Administration Group • Provide an environment that there are no KNOWN gross defects with the media and hardware associated with the solution proposed by Commvault • Complete a backup of all legacy data prior to the commencement of the services • Setting policies, configurations and rules (i.e. data retention schedules and frequency) for the system
CUSTOMER SITE PREPARATION REQUIREMENT ASSUMPTIONS • Commvault assumes that the Customer has contracted for hardware installation support, and that this installation will be completed prior to the start of any software integration effort associated with this engagement • The Customer personnel, only, will complete the following outlined tasks: • Storage Target (disk / tape) connectivity per Commvault specifications available at documentation.Commvault.com at each Data Center location for connection to the Commvault MediaAgent(s); • HBA installation for Commvault MediaAgent, including vendor recommended drivers for the MediaAgent’s OS • Physical connection of tape and disk devices to the MediaAgent(s) at each Data Center; • Installation of tape media in tape libraries / drives AND / OR formatting of disk volumes associated with Commvault Disk Libraries at each site; • Provision of appropriate Administrator access to the proposed CommServe(s), MediaAgent(s), iDataAgent(s) at each Data Center.
SERVICE SCOPE EXCLUSIONS/CHANGES Any additions or changes to engagement scope must be stated in a separate Commvault Change Request Form (CRF) detailing the changes, and the impact on pricing, and schedule. Only the services explicitly set forth above are included in this engagement. The following services are specifically excluded: • Modification of the Customer’s application software • Multiple, basic installation services requiring project management services • Development of “beyond scope” personalization solutions including scripting, workflows, or QCommands • Testing requiring more than 1 day of Commvault effort All iDataAgents not listed in scope defined above and specifically (and not limited to) Cloud integration (as a target or in the cloud) 5
PROJECT RISK Typical options for risk remediation include: • Reduce scope to meet project timeline • Project Change Request (PCR) to purchase additional Commvault personnel project days • Service and T&M Fee Invoicing Schedule • The Services described in this Services Brief are delivered on consecutive days during Commvault’s normal business hours (8 am-6 pm local time, Monday through Friday, excluding Commvault and local holidays) • Invoices are issued upon Commvault’s receipt and approval of the Customer’s purchase order • Customer authorizes Commvault to invoice for and shall pay additional amounts related to performance outside Commvault’s normal business hours or consecutive days Delays in the provision of the defined services stemming from lack of access to host(s), Data Center(s), or personnel deemed critical to the completion of the engagement. Commvault shall have no liability for consequential or special damages, including lost profits or loss of data. In no event shall Commvault’s liability exceed the amount paid for these services. The purchase of software, if any, is not contingent on the completion of the services.
ORDERING INFORMATION IC-CONS-PERSRA: Recovery Assurance Automated DR Workflows for Database is a packaged REMOTE Personalization service for automated recovery workflows for SQL and Oracle on up to 10 VMware guest clients to AWS, delivered over 5 work days. The service includes installed and operational workflows for automated recovery testing of SQL or Oracle clients, within scope, to Amazon Web Services (AWS). The service also includes standard reporting output from the test, showing which clients were tested, results of application response testing, and the time of the test.
To learn more about Commvault’s consulting and professional services, visit commvault.com/services.
© 2016 Commvault Systems, Inc. All rights reserved. Commvault, Commvault and logo, the “C hexagon” logo, Commvault Systems, Commvault OnePass, CommServe, CommCell, IntelliSnap, Commvault Edge, and Edge Drive, are trademarks or registered trademarks of Commvault Systems, Inc. All other third party brands, products, service names, trademarks, or registered service marks are the property of and used to identify the products or services of their respective owners. All specifications are subject to change without notice.
COMMVAULT.COM | 888.746.3849 | [email protected] © 2016 COMMVAULT SYSTEMS, INC. ALL RIGHTS RESERVED.
OFFERING OVERVIEW COMMVAULT’S RECOVERY ASSURANCE SERVICE AUTOMATES DISASTER RECOVERY ORCHESTRATION TO AMAZON WEB SERVICES (AWS) Disaster Recovery planning is increasingly considered a part of the daily data protection strategy. In order to protect key business processes against downtime, orchestration of recovery and validation needs to be conducted at the application level.
Working closely with your backup, recovery and archive teams, Commvault can help you develop a practical, modern vision for your IT environment.
With Commvault software, Data Protection doesn’t stop at backup. Our platform manages end-to-end Data Protection by automating and embedding regularly scheduled Disaster Recovery (DR) testing and prepositioning of your most critical business applications into the cloud. Customers that are looking to mature their DR capability need to: • Simplify their Disaster Recovery path to the cloud • Validate their ability to protect their key business assets • Prove that they can recover from the types of downtime they may encounter • Document their DR testing to satisfy stock holders, auditors, and management The Recovery Assurance service enables customers to quickly automate the recovery processes for their most critical business process applications. With workflows, applications are restored into the public cloud, and tested. This ensures that in the event of a disaster, the business can reliably be recovered in the appropriate time frame to the cloud.
KEY ACTIVITIES AND BENEFITS ACTIVITY
BENEFIT
Identify Target Databases
Commvault experts explore the Database applications that are in need of Recovery Automation and Application Validation, providing a clear understanding about which applications are most vital to the business.
Determine Functional Requirements
Seasoned Commvault consultants work with application technical owners to determine the scope and technical detail required. This enables us to maximize the automation potential of processes implemented in Recovery Assurance Workflows.
Gather Alerting and Reporting Needs
Leveraging standard reports and configurations for reporting and alerting, we work with you to develop a personalized report format that can be easily implemented and automatically generated.
Build and Test Workflows
Commvault consultants finalize design requirements, then build and test functionality in a test lab, to demonstrate and evaluate the functionality and make adjustments as necessary.
Finalize and Deploy
We deploy workflows in the customer environment and conduct production testing with the customer, to ensure that workflows and reporting are functioning properly within the customer environment, followed by a formal knowledge transfer and sign-off.
ESTIMATED SCOPE OF ACTIVITY Recovery Assurance scoping builds workflows for recovering 10 database servers from VMware to Amazon Web Services cloud.
2
Service Sizing Components and Project Parameters SERVICE DESCRIPTION
SCOPE
Recovery Orchestration Workflow
1
Application Recovery Validation Workflow
1
Number of SQL OR Oracle agents
1 Type
Number of client servers deployed for
Up to 10
Number of days – project duration
Up to 5
Recovery Assurance Workflow Pre-Requisites PRE-REQUISITES Customer must have Commvault software V10 or higher installed Customer must be replicating with Commvault to target recovery sites in scope Workflows can be deployed on only clients with a Commvault agent installed All engagements are conducted remotely Customer must have an account with Amazon Web Services (AWS) Client must be a VMware client Manual recovery to AWS must already be operational
Supported Commvault Agents – Each agent will require a separate workflow AGENT TYPES SUPPORTED Microsoft SQL Oracle
Source and Target Platform Options – Each combination will require a separate workflow SOURCE AND TARGET OPTIONS VMware ESXi Amazon AWS
SERVICE DURATION Commvault personnel or authorized agents will be assigned to work closely with Customer staff to perform the mandatory and customer-selected services on consecutive days, starting on Monday or Tuesday and within Commvault business hours (from 8 am to 6 pm local time, Monday
3
through Friday, excluding Commvault and local holidays). Once services commence, they may not be rescheduled or delayed by Customer. Services will be performed in accordance with the size of the project, outlined below and no more than the number of days in scope for the project. If additional days are required, beyond the number of days in scope, a change order can be issued to add additional days. All projects will be conducted remotely. Example Additional Project Work Breakdown Structures TIMELINE
ACTIVITIES
Project Kickoff Duration: 1-2 hours
• Discover target database clients • Set expectations for the project schedule • Agree on project time commitments • Finalize Requirements
Staging and Design Duration: 1.5 Days
• Request DR CommCell Backup from customer • Staging and Testing Servers build out • Design workflow organization based on customer request
Build and Test Duration: 2 Days
• Build workflow to lab CommCells
Checkpoint Meeting Duration: 1-2 hours
• Checkpoint meeting with customer to align expectations and make any final adjustments if needed
Finalization Duration: 1/2 Day
• Review and test checkpoint changes
Deployment Duration: 1 Day
• Deploy workflow solution remotely to the customer CommCell
• Deploy and Test Workflow in Lab and Customer Stage
• Define error traps, alerts and report handling
• Production testing • Finalize email alerts and reports
CUSTOMER RESPONSIBILITIES • Provide a minimum of one dedicated technical resource with in-scope application administration technical expertise and required system access privileges to perform this service outlined in the service brief. • Make appropriate system maintenance window(s) available for Commvault (or authorized agents) as needed during normal business hours
4
TECHNOLOGY CONSULTING Our experts can design, install, configure, personalize and validate your Commvault environment so you achieve a better return on investment, faster and with more confidence.
bit.ly/1JweNGY
• The Customer will complete the Commvault Pre-Engagement Questionnaire as electronically provided to the Customer Primary project contact. Services are not scheduled until this online Questionnaire is completed and returned to Commvault • Ensure all environment and operational requirements are met prior to implementation • Provide access to the Customer’s systems and networks as necessary to perform the services during normal business hours, or at mutually agreed times • Provide support from technical support teams for all vendors and third parties as necessary • Assume all responsibility for external network connectivity, performance, security and configuration issues • Verify the equipment location (work site) is prepared to perform the engagement services • Provide basic configuration information for network and authentication requirements for on-premises, colocation or cloud resources • Provide installed and tested power and network connections including WAN connectivity. All networking related issues will be remanded to the Customer’s Network Administration Group • Provide an environment that there are no KNOWN gross defects with the media and hardware associated with the solution proposed by Commvault • Complete a backup of all legacy data prior to the commencement of the services • Setting policies, configurations and rules (i.e. data retention schedules and frequency) for the system
CUSTOMER SITE PREPARATION REQUIREMENT ASSUMPTIONS • Commvault assumes that the Customer has contracted for hardware installation support, and that this installation will be completed prior to the start of any software integration effort associated with this engagement • The Customer personnel, only, will complete the following outlined tasks: • Storage Target (disk / tape) connectivity per Commvault specifications available at documentation.Commvault.com at each Data Center location for connection to the Commvault MediaAgent(s); • HBA installation for Commvault MediaAgent, including vendor recommended drivers for the MediaAgent’s OS • Physical connection of tape and disk devices to the MediaAgent(s) at each Data Center; • Installation of tape media in tape libraries / drives AND / OR formatting of disk volumes associated with Commvault Disk Libraries at each site; • Provision of appropriate Administrator access to the proposed CommServe(s), MediaAgent(s), iDataAgent(s) at each Data Center.
SERVICE SCOPE EXCLUSIONS/CHANGES Any additions or changes to engagement scope must be stated in a separate Commvault Change Request Form (CRF) detailing the changes, and the impact on pricing, and schedule. Only the services explicitly set forth above are included in this engagement. The following services are specifically excluded: • Modification of the Customer’s application software • Multiple, basic installation services requiring project management services • Development of “beyond scope” personalization solutions including scripting, workflows, or QCommands • Testing requiring more than 1 day of Commvault effort All iDataAgents not listed in scope defined above and specifically (and not limited to) Cloud integration (as a target or in the cloud) 5
PROJECT RISK Typical options for risk remediation include: • Reduce scope to meet project timeline • Project Change Request (PCR) to purchase additional Commvault personnel project days • Service and T&M Fee Invoicing Schedule • The Services described in this Services Brief are delivered on consecutive days during Commvault’s normal business hours (8 am-6 pm local time, Monday through Friday, excluding Commvault and local holidays) • Invoices are issued upon Commvault’s receipt and approval of the Customer’s purchase order • Customer authorizes Commvault to invoice for and shall pay additional amounts related to performance outside Commvault’s normal business hours or consecutive days Delays in the provision of the defined services stemming from lack of access to host(s), Data Center(s), or personnel deemed critical to the completion of the engagement. Commvault shall have no liability for consequential or special damages, including lost profits or loss of data. In no event shall Commvault’s liability exceed the amount paid for these services. The purchase of software, if any, is not contingent on the completion of the services.
ORDERING INFORMATION IC-CONS-PERSRA: Recovery Assurance Automated DR Workflows for Database is a packaged REMOTE Personalization service for automated recovery workflows for SQL and Oracle on up to 10 VMware guest clients to AWS, delivered over 5 work days. The service includes installed and operational workflows for automated recovery testing of SQL or Oracle clients, within scope, to Amazon Web Services (AWS). The service also includes standard reporting output from the test, showing which clients were tested, results of application response testing, and the time of the test.
To learn more about Commvault’s consulting and professional services, visit commvault.com/services.
© 2016 Commvault Systems, Inc. All rights reserved. Commvault, Commvault and logo, the “C hexagon” logo, Commvault Systems, Commvault OnePass, CommServe, CommCell, IntelliSnap, Commvault Edge, and Edge Drive, are trademarks or registered trademarks of Commvault Systems, Inc. All other third party brands, products, service names, trademarks, or registered service marks are the property of and used to identify the products or services of their respective owners. All specifications are subject to change without notice.
COMMVAULT.COM | 888.746.3849 | [email protected] © 2016 COMMVAULT SYSTEMS, INC. ALL RIGHTS RESERVED.
