cpfl 7CriticalSkills Lesson1Specificity
The 7 Critical Communication Skills of Confident & Influential Leaders
LESSON 1 Communicating with Specificity to Build Credibility & Trust • • • • •
Definition Manifestations Causes Cures Caveats & Paradoxes
Communicating with Specificity to Build Credibility & Trust Definition: Any communication that provides enough information to allow one or more parties to be successful as a result of it! Communicating with specificity is vital for the following reason: Specificity leads to • ___________________________________, which leads to • ___________________________________, which leads to • ___________________________________. Manifestations: List at least 3 ways that a “lack of specificity” has created a problem for you in the recent past, what specifically has been missing from the communication that was problematic? • • • Other ways that communicating without enough specificity manifests that you need to be aware of: •
•
•
•
•
! ©2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com !
1!
The 7 Critical Communication Skills of Confident & Influential Leaders
LESSON 1 Communicating with Specificity to Build Credibility & Trust Causes: • ________________ communication _______________ . • Lack of ______________________________ • Too many ___________________________ • Law of Familiarity 1 – too familiar with the __________________________ with whom you are speaking. Mind-reading becomes an expectation or is assumed, belief in the others level of supposed understanding, knowledge, etc. • Law of Familiarity 2 – too familiar with the __________________________ you are speaking about. It is second nature and an unconscious process and you leave out details others need without realizing they need a piece of information until they need it, and the other person doesn’t know what they don’t know to even ask. Cures: • More _____________________________ communicating – take time to assess the level of the person to whom you are communicating regarding the issue you are speaking about. Take time to craft your language and assess your level of specificity. • Never _______________________ – you know what happens, right? You make an ______________ / ____________ / ___________________ . • Limit ______________________ and make the ones you have ________________ _______________________. • Never leave a conversation without the __________________________ you need. Always _________ ________________ and __________________________ ask for the details necessary to give your best. Caveats & Paradoxes: • More words _________ __________ equal more specificity. Be as succinct as possible delivering all the pertinent information necessary to have a successful outcome from your communication so that it builds trust every time. • There is no _________ __________ for the right amount of specificity. It all depends on the situation and the person to whom you are communicating, and their level of knowledge or expertise. • _________ __________ specificity can be just as damaging as ________ ___________. It can be condescending to the other person if not at the appropriate level. • Often, even when we believe we are being ____________________, chances are we are not being specific ____________________.
! ©2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com !
2!
The 7 Critical Communication Skills of Confident & Influential Leaders
LESSON 1 Communicating with Specificity to Build Credibility & Trust The Communication Precision Model* Verbs#
Nouns#
“You#made#me#sad.”# “He#threw#me#under#the# bus.”#
“It’s#bad,#real#bad…”# “They#did#it…#
Should/Shouldn’t# Must/Can’t# “I#should#exercise.”# “He#must#stop#coming#in# late.”# Universals# _____________#/#_________________# #_____________#/#_________________# __________________#/#______________#
Too#_____________# Too#_____________# Too#__________________#
* ”The Communication Precision Model” is adapted from the work of Anthony Robbins and it first appeared in his book “Unlimited Power: The New Science of Personal Achievement”
! ©2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com !
3!
The 7 Critical Communication Skills of Confident & Influential Leaders
LESSON 1 Communicating with Specificity to Build Credibility & Trust The Communication Precision Model* * What#would#happen#if#you#did?#What# causes#or#prevents?# # What*prevents*you*from*exercising?*What* would*happen*if*you*did?* * # What*would*happen*if*he*did*stop*coming*in* # late?*What*prevents*him*from*doing*so*now?* *
How#______________________?# “How,*specifically,*did*I*make*you*sad?* “How,*specifically,*did*he*hurt*you?* *
#
___________________#(#or#______________)# specifically?# # “According*to*_________________?”* “__________________*did*it?”* *
#
______________________##____## ______________#?#
* ”The Communication Precision Model” is adapted from the work of Anthony Robbins and it first appeared in his book “Unlimited Power: The New Science of Personal Achievement”
!
! ©2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com !
4!
The 7 Critical Communication Skills of Confident & Influential Leaders
LESSON 1 Communicating with Specificity to Build Credibility & Trust Based on Lesson 1… What is the most important thing you learned about interpersonal communication in this lesson? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
What specific things will you work on to be a more effective communicator this week so you can begin to build new habits around communicating with greater clarity? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
In what specific situations can you begin to practice these learning’s this week? With whom, specifically? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ What difference do you believe it will make, personally and professionally? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
! ! ! ! ! ! ©2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com !
5!
LESSON 1 Communicating with Specificity to Build Credibility & Trust • • • • •
Definition Manifestations Causes Cures Caveats & Paradoxes
Communicating with Specificity to Build Credibility & Trust Definition: Any communication that provides enough information to allow one or more parties to be successful as a result of it! Communicating with specificity is vital for the following reason: Specificity leads to • ___________________________________, which leads to • ___________________________________, which leads to • ___________________________________. Manifestations: List at least 3 ways that a “lack of specificity” has created a problem for you in the recent past, what specifically has been missing from the communication that was problematic? • • • Other ways that communicating without enough specificity manifests that you need to be aware of: •
•
•
•
•
! ©2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com !
1!
The 7 Critical Communication Skills of Confident & Influential Leaders
LESSON 1 Communicating with Specificity to Build Credibility & Trust Causes: • ________________ communication _______________ . • Lack of ______________________________ • Too many ___________________________ • Law of Familiarity 1 – too familiar with the __________________________ with whom you are speaking. Mind-reading becomes an expectation or is assumed, belief in the others level of supposed understanding, knowledge, etc. • Law of Familiarity 2 – too familiar with the __________________________ you are speaking about. It is second nature and an unconscious process and you leave out details others need without realizing they need a piece of information until they need it, and the other person doesn’t know what they don’t know to even ask. Cures: • More _____________________________ communicating – take time to assess the level of the person to whom you are communicating regarding the issue you are speaking about. Take time to craft your language and assess your level of specificity. • Never _______________________ – you know what happens, right? You make an ______________ / ____________ / ___________________ . • Limit ______________________ and make the ones you have ________________ _______________________. • Never leave a conversation without the __________________________ you need. Always _________ ________________ and __________________________ ask for the details necessary to give your best. Caveats & Paradoxes: • More words _________ __________ equal more specificity. Be as succinct as possible delivering all the pertinent information necessary to have a successful outcome from your communication so that it builds trust every time. • There is no _________ __________ for the right amount of specificity. It all depends on the situation and the person to whom you are communicating, and their level of knowledge or expertise. • _________ __________ specificity can be just as damaging as ________ ___________. It can be condescending to the other person if not at the appropriate level. • Often, even when we believe we are being ____________________, chances are we are not being specific ____________________.
! ©2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com !
2!
The 7 Critical Communication Skills of Confident & Influential Leaders
LESSON 1 Communicating with Specificity to Build Credibility & Trust The Communication Precision Model* Verbs#
Nouns#
“You#made#me#sad.”# “He#threw#me#under#the# bus.”#
“It’s#bad,#real#bad…”# “They#did#it…#
Should/Shouldn’t# Must/Can’t# “I#should#exercise.”# “He#must#stop#coming#in# late.”# Universals# _____________#/#_________________# #_____________#/#_________________# __________________#/#______________#
Too#_____________# Too#_____________# Too#__________________#
* ”The Communication Precision Model” is adapted from the work of Anthony Robbins and it first appeared in his book “Unlimited Power: The New Science of Personal Achievement”
! ©2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com !
3!
The 7 Critical Communication Skills of Confident & Influential Leaders
LESSON 1 Communicating with Specificity to Build Credibility & Trust The Communication Precision Model* * What#would#happen#if#you#did?#What# causes#or#prevents?# # What*prevents*you*from*exercising?*What* would*happen*if*you*did?* * # What*would*happen*if*he*did*stop*coming*in* # late?*What*prevents*him*from*doing*so*now?* *
How#______________________?# “How,*specifically,*did*I*make*you*sad?* “How,*specifically,*did*he*hurt*you?* *
#
___________________#(#or#______________)# specifically?# # “According*to*_________________?”* “__________________*did*it?”* *
#
______________________##____## ______________#?#
* ”The Communication Precision Model” is adapted from the work of Anthony Robbins and it first appeared in his book “Unlimited Power: The New Science of Personal Achievement”
!
! ©2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com !
4!
The 7 Critical Communication Skills of Confident & Influential Leaders
LESSON 1 Communicating with Specificity to Build Credibility & Trust Based on Lesson 1… What is the most important thing you learned about interpersonal communication in this lesson? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
What specific things will you work on to be a more effective communicator this week so you can begin to build new habits around communicating with greater clarity? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
In what specific situations can you begin to practice these learning’s this week? With whom, specifically? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ What difference do you believe it will make, personally and professionally? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
! ! ! ! ! ! ©2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com !
5!
