cpfl 7CriticalSkills Lesson5AppropriateToneBL
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #5: Responding Always With Appropriate Tone & Body Language
APPROPRIATE TONE & BODY LANGUAGE § § § § §
Definition Manifestations Causes Cures Caveats & Paradoxes
Definition: Communicating with tone and body language congruent with the words being spoken and delivered with a mindset of positive, respectful intent. An individual responds in ways that exude emotional intelligence and overcome Communication Sin #5 “A Lack of Appropriate Tone & Body Language.” Manifestations: List at least 3 ways when you have experienced “inappropriate” tone and body language in the workplace? Describe the perpetrator and what that experience was like? •
•
•
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
1
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #5: Responding Always With Appropriate Tone & Body Language
Have you even been the perpetrator or the victim of these? • Glares/stares • Rolling eyes • Folding arms • Pointing fingers • Raised voice/yelling
Causes of Communication Sin #5 Inappropriate Tone & Body Language: • Low levels of _____________________________ _______________________________ & _____________________________ ______________________________. • Low levels of ___________________________ - _______________________________ by the perpetrator • Behavior continually _____________________ by a failure to _______________________.
Cures for Communication Sin #5 Inappropriate Tone & Body Language: • Coaching to improve ___________________ - _______________________________ and _____________________ - _______________________________ • Training and coaching on Emotional Intelligence & Emotional Mastery: o
In the space below write down what you believe to be the source of your emotions?
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
2
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #5: Responding Always With Appropriate Tone & Body Language
o
Actual source of your emotions = ___________________ & _______________
o
§
__________________________ creates _________________________
§
__________________________ creates _________________________
§
__________________________ creates _________________________
Physiology – 5 Needs of the Body & Mind
§
_________________________________________
§
_________________________________________
§
_________________________________________
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
3
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #5: Responding Always With Appropriate Tone & Body Language
§
_________________________________________
§
_________________________________________
Caveats & Paradoxes: • “The Mehrabian Myth” – Study on communication in the early 1970s that has been misinterpreted in many ways that has promoted inaccurately the fact that certain aspects of communication represent a certain percentage of the meaning of any communicated message. In a very limited contextual study Mehrabian’s research reported these figures:
o Body Language = 55% o Tone = 38% o Words = 7% The challenge with this model is that although body language & tone are vitally important to the meaning of communicated message, words are grossly unreported. If these percentages were accurate, then we could watch a foreign language movie without subtitles and understand 93% of the dialogue. The importance of that research though is simply to understand that these three components are always in play and we must be diligent at applying them to ensure that all three components are congruent for the message we are trying to convey.
Tone Exercise: 1. I never said he stole the money 2. I never said he stole the money 3. I never said he stole the money 4. I never said he stole the money 5. I never said he stole the money 6. I never said he stole the money © 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
4
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #5: Responding Always With Appropriate Tone & Body Language
I’m not sure what the correct allocation of the meaning percentage to apply to each of the three components as it depends on the context, the environment, and the audience. My amateur opinion is that it is at most 33% across the board balanced for all three, yet I also believe that words are very powerful and can far outweigh tone and body language in any message being delivered.
I wonder if those who were the brunt of teasing and bullying as a child and who uttered the phrase “sticks and stones can break my bones but names can never hurt me” still believe it as adults and can truly admit they aren’t still impacted by some hurtful messages many years ago.
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
5
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #5: Responding Always With Appropriate Tone & Body Language
Based on Lesson 5… What is the most important thing you learned about interpersonal communication in this lesson? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ What specific things will you work on to be a more effective communicator this week so you can begin to build new habits around communicating with greater clarity? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ In what specific situations can you begin to practice these learning’s this week? With whom, specifically? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ What difference do you believe it will make, personally and professionally? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
6
Power Communicator Critical Skill #5: Responding Always With Appropriate Tone & Body Language
APPROPRIATE TONE & BODY LANGUAGE § § § § §
Definition Manifestations Causes Cures Caveats & Paradoxes
Definition: Communicating with tone and body language congruent with the words being spoken and delivered with a mindset of positive, respectful intent. An individual responds in ways that exude emotional intelligence and overcome Communication Sin #5 “A Lack of Appropriate Tone & Body Language.” Manifestations: List at least 3 ways when you have experienced “inappropriate” tone and body language in the workplace? Describe the perpetrator and what that experience was like? •
•
•
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
1
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #5: Responding Always With Appropriate Tone & Body Language
Have you even been the perpetrator or the victim of these? • Glares/stares • Rolling eyes • Folding arms • Pointing fingers • Raised voice/yelling
Causes of Communication Sin #5 Inappropriate Tone & Body Language: • Low levels of _____________________________ _______________________________ & _____________________________ ______________________________. • Low levels of ___________________________ - _______________________________ by the perpetrator • Behavior continually _____________________ by a failure to _______________________.
Cures for Communication Sin #5 Inappropriate Tone & Body Language: • Coaching to improve ___________________ - _______________________________ and _____________________ - _______________________________ • Training and coaching on Emotional Intelligence & Emotional Mastery: o
In the space below write down what you believe to be the source of your emotions?
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
2
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #5: Responding Always With Appropriate Tone & Body Language
o
Actual source of your emotions = ___________________ & _______________
o
§
__________________________ creates _________________________
§
__________________________ creates _________________________
§
__________________________ creates _________________________
Physiology – 5 Needs of the Body & Mind
§
_________________________________________
§
_________________________________________
§
_________________________________________
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
3
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #5: Responding Always With Appropriate Tone & Body Language
§
_________________________________________
§
_________________________________________
Caveats & Paradoxes: • “The Mehrabian Myth” – Study on communication in the early 1970s that has been misinterpreted in many ways that has promoted inaccurately the fact that certain aspects of communication represent a certain percentage of the meaning of any communicated message. In a very limited contextual study Mehrabian’s research reported these figures:
o Body Language = 55% o Tone = 38% o Words = 7% The challenge with this model is that although body language & tone are vitally important to the meaning of communicated message, words are grossly unreported. If these percentages were accurate, then we could watch a foreign language movie without subtitles and understand 93% of the dialogue. The importance of that research though is simply to understand that these three components are always in play and we must be diligent at applying them to ensure that all three components are congruent for the message we are trying to convey.
Tone Exercise: 1. I never said he stole the money 2. I never said he stole the money 3. I never said he stole the money 4. I never said he stole the money 5. I never said he stole the money 6. I never said he stole the money © 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
4
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #5: Responding Always With Appropriate Tone & Body Language
I’m not sure what the correct allocation of the meaning percentage to apply to each of the three components as it depends on the context, the environment, and the audience. My amateur opinion is that it is at most 33% across the board balanced for all three, yet I also believe that words are very powerful and can far outweigh tone and body language in any message being delivered.
I wonder if those who were the brunt of teasing and bullying as a child and who uttered the phrase “sticks and stones can break my bones but names can never hurt me” still believe it as adults and can truly admit they aren’t still impacted by some hurtful messages many years ago.
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
5
The 7 Critical Communication Skills of Confident & Influential Leaders
Power Communicator Critical Skill #5: Responding Always With Appropriate Tone & Body Language
Based on Lesson 5… What is the most important thing you learned about interpersonal communication in this lesson? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ What specific things will you work on to be a more effective communicator this week so you can begin to build new habits around communicating with greater clarity? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ In what specific situations can you begin to practice these learning’s this week? With whom, specifically? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________ What difference do you believe it will make, personally and professionally? _____________________________________________________________________________ _____________________________________________________________________________ _____________________________________________________________________________
© 2016 Weisman Success Resources, Inc. – ALL RIGHTS RESERVED
www.YourChampionshipCompany.com
6
