Customer Advocate 1st Line of Support UK Market
Webinterpret is a leading e-commerce specialist solution that helps facilitate cross-border trade. Its operations center is in Warsaw, Poland, and headquarters in Sophia Antipolis, France. Over the last year, Webinterpret has grown by more than 300% and it shows no signs of slowdown.
To support this growth, we are looking for a self-motivated and experienced:
Customer Advocate 1st Line Support - UK Market Location: Warsaw, Al. Jana Pawła II 23
RESPONSIBILITIES ● ●
Interact with our customers through email, phone, chat, forum and social media. You’re a great match if you enjoy delivering excellence, possess fantastic troubleshooting skills and have the ability to dive deep into a new product to learn it inside out.
We are passionate, ambitious and fun. We love what we do and the results we create. Our company values are reflected in every decision we make. Check it out here: https://www.facebook.com/WebInterpret
WE OFFER
MUST HAVE
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Excellent customer service skills - the ability to be empathetic, accurate, compassionate, responsive, resourceful and conscientious. At least 1 year of experience in Customer Services or Account Management. Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation. Excellent organisational, written and oral communication skills in English. A passion for social media or web-based software. An appreciation for easy to use, intuitive software.
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Work within a young, dynamic and international team - at WebInterpret it’s not a cliche! Work on innovative and interesting ecommerce project on a big scale (working with partners like eBay and Amazon to scale their international sales) Access to free espresso and chillout room Attractive remuneration package A strong integration/training plan to allow you to perform quickly Relocation, referral and integration programs An everyday challenge around a simple question: how to go faster and be better ?
NICE TO HAVE ●
Basic knowledge of MySQL
To apply please send us a copy of your latest CV to:
[email protected]
Please include the following statement in your application: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)".
To support this growth, we are looking for a self-motivated and experienced:
Customer Advocate 1st Line Support - UK Market Location: Warsaw, Al. Jana Pawła II 23
RESPONSIBILITIES ● ●
Interact with our customers through email, phone, chat, forum and social media. You’re a great match if you enjoy delivering excellence, possess fantastic troubleshooting skills and have the ability to dive deep into a new product to learn it inside out.
We are passionate, ambitious and fun. We love what we do and the results we create. Our company values are reflected in every decision we make. Check it out here: https://www.facebook.com/WebInterpret
WE OFFER
MUST HAVE
● ●
● ●
● ● ●
Excellent customer service skills - the ability to be empathetic, accurate, compassionate, responsive, resourceful and conscientious. At least 1 year of experience in Customer Services or Account Management. Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation. Excellent organisational, written and oral communication skills in English. A passion for social media or web-based software. An appreciation for easy to use, intuitive software.
●
● ● ● ● ●
Work within a young, dynamic and international team - at WebInterpret it’s not a cliche! Work on innovative and interesting ecommerce project on a big scale (working with partners like eBay and Amazon to scale their international sales) Access to free espresso and chillout room Attractive remuneration package A strong integration/training plan to allow you to perform quickly Relocation, referral and integration programs An everyday challenge around a simple question: how to go faster and be better ?
NICE TO HAVE ●
Basic knowledge of MySQL
To apply please send us a copy of your latest CV to:
[email protected]
Please include the following statement in your application: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)".
