D1 11.30 DA 01 europe analytics idol master2 Brent Dykes 14 May 14 CM 140514 PFv1

Analytics Idol: Europe voted—the top tips are here! Brent Dykes | Evangelist, Analytics (@analyticshero)

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Meet Your 2014 Contestants

Andreas Dierl

Andrew Gerhardt

Eléna Vouge

Managing Partner adlytics GmbH

Implementation Principal BSkyB

Data Scientist Lafourchette.com

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Familiar but Different  Competitive with prizes  Three contestants present two tips (5 min. per tip)  You decide the winner – Who presented best two tips

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LL DON’ T PANIC, YOU’ GET THE SLIDES!

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© iStockphoto / Thinkstock

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ROUND 1

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Linear Regression for Data Loss Your or Prediction Analysing Analysts

Andrew Gerhardt – Tip #1 © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

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Over 50K reports every month based on Adobe Analytics data © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

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6 Months

Visits Report

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Leverage Adobe Analytics’ Usage Logs

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Why Usage Logs are Useful Gain insights into which reports are being viewed and how frequently 1. Identify users or teams that require additional training 2. Build custom reports to fill potential information gaps

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Unlock the Next Level: Connect to HR Database

Congratulations!

Analytics Users

You’ve unlocked the Next Level

HR DB

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1. 2. 3. 4.

Location Team Tenure Level

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Navigation Timing API: Time is Money

“Time is money.” Benjamin Franklin (1748)

Andreas Dierl – Tip #1 © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

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47%

of consumers expect a page to load in 2 seconds or less

Each extra second = 7% decrease in conversions © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

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*Akamai, Tagman

Amazon increased revenue by 1% for every 100ms of improvement

Gomez © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Keynote #AdobeSummit

Navigation Timing API + Adobe Analytics loadEventStart

redirectEnd

navigationStart

domainLookupStart

Prompt for unload

responseStart

domainLookupEnd

redirectStart

responseEnd

requestStart

App cache

Redirect (if any)

DNS Lookup

Request

TCP

Response

loadEventEnd

Processing

onLoad

Unload fetchStart unloadEnd unloadStart

connectEnd (secureConnectionStart) connectStart

domComplete domContentLoaded

domInteractive domLoading

var timing= window.performance.timing.domInteractive - window.performance.timing.navigationStart © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

https://developer.mozilla.org/en-US/docs/Navigation_timing #AdobeSummit http://www.sitepoint.com/profiling-page-loads-with-the-navigation-timing-api/

Three Key Benefits of This Approach

100% Page Sample

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Connected with your Digital Analytics Data

FREE! #AdobeSummit

Implementation Recommendations #1

Send in as event: Easy to trend, alert, etc.

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#2

Send in as eVar : Possible to classify and correlate with other metrics

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How to Survive without Keyword Data

Elena Vouge– Tip #1 © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

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What’s the Challenge? Organic Search Terms

Paid Search Terms

paris restaurants

paris restaurants

April 2014

September 2013

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What can we do now?

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No, not this…

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ORGANIC: Landing Page Analysis 1. Use an eVar to categorise your landing pages 2. Create a segment for Google search traffic –

For Google Organic Search Traffic: Visit container = “Search Engines – Natural” contains “google”

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ORGANIC: Landing Page Analysis

1. Choose the right metrics: Visits, bounce rate, page per visit & conversion rate 2. Compare with direct traffic segment 3. Leverage Google Webmaster Tools: Top 2,000 search queries

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PAID: AdWords’ ValueTrack Solution

DISCLAIMER: Targeted Keyword “shampoo”

Stripped/Encrypted http://​www​.google​.com/​url?q=dog+shampoo

Referrer string:

Google AdWords

Google Search

Landing Page

Adobe Analytics Reports

dog shampoo Ad

Typed Search Query “dog shampoo”

Ad

Advertiser

Targeted keyword: “shampoo”

Visitor

Typed search query: “dog shampoo”

Page URL:

http://​www​.mysite​.com? targetkwd={keyword} “shampoo”

ValueTrack parameters © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

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ROUND 2

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Harnessing the Power of Automated Classifications

Andreas Dierl – Tip #2 © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

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Classification Rule Builder SAINT Classifications

AUTOMATIC = WONDERFUL MANUAL = PAINFUL © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

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Basic Use Case: Campaign Codes

eml_SpringPromo2014_redlink Media Type © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Campaign Name

CTA

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Classifying Page Load Time Values

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Evar with concatenated value

Client Time

st:500ms|ct:1200ms

Server Time

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Homepage Banner Tracking List Variable

1

2

3

4

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1::Montreal Snow Winter Hat 2::Mombassa Runners Women's Cross-Trainers 3::Cuzco Backpack 4::Nunavut Fleece Coat

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Homepage Banner Tracking

1::Montreal Snow Winter Hat Position

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Teaser

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A Digital Analyst’s New BFF: DTM

Elena Vouge– Tip #2 © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

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Why We Love Dynamic Tag Management (DTM) 1. 2. 3. 4. 5.

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Agile JSON object Rules for firing tags Multiple tags Free

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Cross-Sell Tracking Example 1. Identify your CSS element

2. Set the rule

3. Set your event

4. Fire and it’s live

.recommendations-button © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

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Use Creative Segmentation to Find the Hidden Nuggets

Andrew Gerhardt – Tip #2 © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

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Is this even possible?

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Answering the Question

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Do Not Stop There Mobile-optimised vs. Desktop

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Ideal Journey & Less Ideal (Exclude)

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Understand What Was Lost Specific Hour

Time Parting Plugin Specific Minutes

http://microsite.omniture.com/ t2/help/en_US/sc/implement/ © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. getTimeParting.html

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Why Did the Customer Not Convert

Product Selection

Checkout Process

Exclude Movie Orders © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

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GO DIG! © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

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Time to Vote!

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Vote Now!

Andreas

Andrew

Go to www.pollev.com/da01

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Eléna

BONUS TIP #1: Ad-Hoc Use Case Testing

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Increasing Power & Complexity with Digital Analytics Automated Implementation Rules

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Greater Interactivity

Advanced Segmentation

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Step 1: Build Processing Rule for Use Case ID

1

2 © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Use Case ID eVar has “Most Recent” as its allocation and “end of visit” as its expiration.

3 #AdobeSummit

Step 2: Replicate User Behaviour A. Delete cookies B. Enter query string with parameter and use case ID

?case=BRENT_test_application_process1 Parameter

Use Case ID

C. Replicate user actions or behaviour © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

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Step 3: Validate Data in Reports

© 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Thanks to Nikolay Gradinarov @ Monster.com

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BONUS TIP #2: Customize Your Menu © 2014 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

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© Martin Pettitt via Flickr

The Good Old Menu

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We Improved It!

http://blogs.adobe.com/digitalmarketing/analytics © 2014 Adobe Systems /taking-sitecatalyst-menus-to-the-masses-part-i/ Incorporated. All Rights Reserved. Adobe Confidential.

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You Know Better!

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Custom Reports?

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Questions and Answers

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Go HERE, do THIS, and you could WIN!

Download the App Every Session

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Give us feedback

Win a MeCam

Win an iPad Air

Just hit the survey button

Eight to win

Complete 8 surveys to enter the prize draw

It takes less than a minute

Record every minute

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May 14-15, 2014 | ICC ExCel, London Learn more at summit.adobe.com/emea #AdobeSummit

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