Daniel M. Palmer

Daniel M. Palmer Email: [email protected] Phone: 201-467-6223 danielmpalmer.com

Summary Experienced Application Support Analyst and ServiceNow Administrator/Developer for Coach Inc’s Kate Spade Brand with over 2 years experience supporting corporate and retail facing applications, as well as administrating and developing custom applications utilized by both corporate and retail associates via the ServiceNow platform

Skills: HTML, CSS, JavaScript, JQuery, Bootstrap, PHP, MySQL, MongoDB, AngularJS

Technical/Application Experience ServiceNow, AWS S3 and EC2, Bomgar, Git, Github Desktop, Visual Studio Code, Atom, XAMMP, VirtualBox, Linux CLI, Microsoft Excel/PowerPoint, Toad for Oracle, Cisco Finesse, Active Directory, RBI Microstrategy, Citrix AppCenter Console, Firebase

Professional Work Experience ServiceNow Administrator/Developer, February 2016 – Present Coach Inc (Kate Spade brand) Job Type: 40 hours per week, Full-Time Supervisor: Kristin Scheel       

Certified System Administrator Certified Application Developer Heavy utilization of JavaScript Experience with Service Catalog Experience with Service Portal, creating widgets and widget angular providers Troubleshoot complicated scripts for both OOB and custom applications Maintain group and user ACL’s / roles for global and scoped applications 

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Experience with ITSM Modules (Incident, Project, Changes, etc.) Work extensively with Business Rules, Script Includes, AJAX, Client Scripts, UI Actions, UI Policies, Scheduled Job, UI Pages, Scheduled Reports, Notifications Experience with Request Process and Workflow automation. Data Sources, Transform Maps, Import Sets. Experience utilizing REST API Form manipulation and configuration. Inbound Actions for email processing. Table management and maintenance. Lead and worked on team and individual ServiceNow projects Created and implemented an Unverified Return module in ServiceNow utilized by the KS Application Support team to investigate issues with ecomm returns processed within KS stores Contributed to the development of both an Inventory and Shipment module for KS store’s to submit tickets for our Logistics and Inventory teams to investigate Implemented a custom Loss Prevention module to be utilized by all Kate Spade stores to report both Loss Prevention and Safety related incidents Assisted in the development in a private web page hosted within ServiceNow for store associates to utilize to research shipment related issues, utilizing HTML, CSS, JavaScript, JQuery, and Bootstrap Uploaded custom application on ServiceNow Share: BSI VERIFY created on ServiceNow developer instance

Application Support Analyst , August 2016 – Present Coach Inc (Kate Spade brand) Job Type: 40 hours per week, Full-Time Supervisor: Kristin Scheel      

Support corporate and retail associates for issues related to ERP applications, vendor shipments, and sale’s transactions Work closely and extensively with our Logistics and Inventory Accounting team in investigating shipment issues for KS stores and their corresponding Area Support Centers Handle a large work load of incident, problem, shipment, inventory, and ecomm tickets Test application/software quarterly upgrades Provide internal audit with user access information via SQL queries Only analyst to participate in weekly IT Security meetings reviewing LogRhythm alarm logs with IT Security Analysts

Corporate Support Analyst , May 2015 – August 2016 Kate Spade and Company Job Type: 40 hours per week, Full-Time Supervisor: Dipen Shah    

Troubleshoot complex IT related issues for both retail and corporate associates Consistently captured accurate and important information while creating incidents in ServiceNow Followed all required escalation and routing procedures for incidents to ensure effective and timely incident resolution Worked on ServiceNow projects with ServiceNow developers and admins in developing custom ServiceNow modules, forms, and applications utilized by different IT departments

OTHER WORK EXPERIENCE Electroplater, August 2009 – January 2016 Hill Cross Company Job Type: 35-40 hours per week, Full-Time Supervisor: Chris Hammer    

Responsible for plating, training, and assisting other employees Maintained a safe and productive work environment, especially while utilizing and handling hazardous chemicals Contributed to Voltronic’s “Supplier of the Year Award” for having a near zero rejection rate in over 2 million plated pieces plated by Hill Cross Company Made cost effective suggestions that were utilized to increase resources such as plating baths and plating barrels in order to benefit production and increase output in a shorter time

Front Staff/Office Manager March 2014 - May 2015 Coach House Restaurant Salary: Provided Upon Interview Job Type: 20-45 hours per week, Part-Time Supervisor: Iiman Pappas/Nick Pappas  Front Staff Supervisor  Handled issues with scheduling, employee training, customer satisfaction, check out, register closings, and register deposits  Office Manager  Experience with QuickBooks (invoicing, maintain accounts, generate income statements,etc)

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Completed daily deposits and monthly closings as well as maintained stock levels

Education  Bachelor of Arts in Criminal Justice from John Jay College of Criminal Justice (May 2012)  Minor in Law  GPA: 3.181 *Currently attending Saint Peters University and taking courses towards completing a dual Master’s degree program: Masters in Business Administration/ Masters in Accountancy, Current GPA: 3.906

Certifications  CompTIA Security+ (SYS-401), March 2017  CompTIA Network+ (N10-006), April 2017  ServiceNow Certified System Administrator, April 2017  ServiceNow Certified Application Developer, June 2017