2. Dysfunctions of Teams
Getting to the Soul of Leadership in Laboratory Medicine: The Skills You Need to Navigate Change 1. Welcome 1.1 Opening Animation
1.2 Title + Faculty
1.3 Narrative
1.4 Today's Topics
1.5 Learning Objectives
1.6 What is a Team
2. Dysfunctions of Teams 2.1 Five Dysfunctions of a Team
2.2 Five Dysfunctions of a Team Overview
Absence of Trust (Slide Layer)
Fear of Conflict (Slide Layer)
Lack of commitment (Slide Layer)
Avoidance of accountability (Slide Layer)
Inattention to results (Slide Layer)
2.3 Building Team Performance
Correct
Choice
Absence of trust
Unwilling to be vulnerable within the group
Fear of conflict
Guarded in comments, mask true feelings
Lack of commitment
Rarely commit to team decisions
Avoidance of accountability
Actions and behaviors surface that are contrary to the good of the team
Inattention to results Feedback when correct: That's right! You selected the correct response. Feedback when incorrect: You did not select the correct response.
Click to review the Five Dysfunctions of Team
Members focus on getting recognition
Correct (Slide Layer)
3. Teaming - Teamwork on the fly 3.1 Teamwork
3.2 Teamwork (cont.)
3.3 Dealing with Teams
3.4 Theseus
3.5 Focus
3.6 Giving
3.7 Doing something for others
3.8 Leadership
3.9 What do followers want
3.10 Character
3.11 Are you a manager or a leader
3.12 Knowledge Check (Pick Many, 10 points, 3 attempts permitted)
Correct
Choice
X
Being Creative
X
Dysfunctional Team
X
Shifting Goals
X
Differences of opinion
Feedback when correct: That's right! All of these are key indicators of a Team. Feedback when incorrect: That's not right. The following below are functions of Teamwork:
Being Creative Differences of opinion Dysfunctional Team Shifting goals
Correct (Slide Layer)
Incorrect (Slide Layer)
Try Again (Slide Layer)
4. Four Factor Theory 4.1 Four Factor Theory of Leadership
4.2 Perween Rehman
4.3 Change
4.4 KAIZEN
4.5 Inspire yourself
4.6 The Three Selves
4.7 Knowledge Check (Text Entry, 10 points, 3 attempts permitted)
Feedback when correct: Excellent. Feedback when incorrect: The correct answer is: Kaizen.
Correct (Slide Layer)
5. Implementing Change 5.1 Preparing your brain for change
5.2 How we feel
5.3 Knowledge Check (Pick One, 10 points, 3 attempts permitted)
Correct
Choice Diet, sleep, exercise Negative emotions
X
Encourage your team members Impair memory
Feedback when correct: That's right! Encourage your team member is not a factor. Feedback when incorrect: The correct answer is: Encourage your team member is not a factor.
Click here to review ways to Prepare your brain for change.
Correct (Slide Layer)
5.4 Preparing your brain for change
6. Perceptual Positions & Appreciative Inquiry 6.1 Perceptual Positions
6.2 Point of view
6.3 Perceptual Positions Flowchart
6.4 Appreciative Inquiry
6.5 Appreciate Inquiry: Key Points
6.6 Appreciative Inquiry (cont.)
6.7 Knowledge Check (True/False, 10 points, 3 attempts permitted)
Correct
Choice
X
True False
Feedback when correct: That's right! You selected the correct response. Feedback when incorrect: That's right! You selected the correct response.
Correct (Slide Layer)
7. Mindfulness 7.1 Mindfulness
7.2 Mindfulness-Based Stress Reduction
7.3 Mindfulness-Based Stress Reduction (cont.)
7.4 Meditation
8. Intelligence 8.1 Intelligence Defined
8.2 Uncovering Multiple Intelligence
8.3 Emotions
8.4 Choices
9. Emotional Intelligence 9.1 Emotional Intelligence Defined
9.2 Emotional Intelligence (cont.)
9.3 Emotional Intelligence (EI)
9.4 Emotional Intelligence Defined
9.5 4 Dimensions of Emotional Intelligence
9.6 Emotional Intelligence Framework
9.7 Knowledge Check (Drag and Drop, 0 points, 3 attempts permitted)
Drag Item
Drop Target
Relationship Management
Dimension of EI
Motivation
Emotional Int
Empathy
Emotional Int
Social Skills
Emotional Int
Self Management
Dimension of EI
Self Regulation
Emotional Int
Social Awareness
Dimension of EI
Drag and drop properties Snap dropped items to drop target (Free)
Feedback when correct: Good job! Feedback when incorrect: That's incorrect. The correct answers are:
Correct (Slide Layer)
Incorrect (Slide Layer)
10. Stages of Emotional Intelligence 10.1 Self-Awareness
10.2 Steps for Self-awareness
10.3 Self-Regulation
10.4 Knowledge Check (Matching Drag and Drop, 10 points, 3 attempts permitted)
Correct
Choice
Step 1
By observing and identifying emotions in self and others.
Step 2
Improve self management by analyzing situation after the fact.
Step 3
Build social awareness by understanding your emotions, reactions and behaviors.
Feedback when correct: That's right! You selected the correct response. Feedback when incorrect: You did not select the correct response. Click to review Steps for Self-awareness.
Correct (Slide Layer)
10.5 Steps for Self-awareness
10.6 Motivation
10.7 Handling Stress
10.8 Defeat stress, motivate!
10.9 Empathy
10.10 Social Skills
10.11 Knowledge Check (Multiple Choice, 10 points, 3 attempts permitted)
Correct
Choice She should ask Kevin and Julia to meet with her immediately so she can point out to Kevin what he is doing wrong.
X
She should tell Julia she will take care of it and meet with Kevin individually after his shift and ask him if he needs training on any aspects of his work. She should tell Julia to refuse to do the additional work that Kevin is asking and tell him to do his own work. She should immediately demote Kevin and have Julia take over his work.
Feedback when correct: That's right! Nice work! Carolyn should meet with Kevin individually and ask him if he needs training on any aspects of his work. Feedback when incorrect: Your response is incorrect. Carolyn should meet with Kevin individually and ask him if he needs training on any aspects of his work.
Correct (Slide Layer)
10.12 Knowledge Check (Pick Many, 10 points, 3 attempts permitted)
Correct
Choice
X
Communication Learning to please others
X
Hold herself accountable
X
Asking "How can I help?" Responding to feelings Conflict resolution
X
Respect Goal Setting
X
Putting herself in someone else's position
Feedback when correct: That's right! All of these are aspects of Emotional Intelligence. Feedback when incorrect: Your response is incorrect. By asking Kevin if he needs additional training, she is demonstrating the following aspects of emotional intelligence: Communication Hold herself accountable Asking "How can I help?" Putting herself in someone else's position Respect
Correct (Slide Layer)
Incorrect (Slide Layer)
10.13 Knowledge Check (Drag and Drop, 0 points, 3 attempts permitted)
Drag and drop properties Snap dropped items to drop target (Free)
Feedback when correct: Nice job. You're almost done with this course. Now, Dr. Prasad will conclude with Group Emotional Intelligence. Feedback when incorrect: That's incorrect. The correct answers are:
Self-Awareness Keep a Journal Know your weaknesses Know your strengths Humility Slow down
Correct (Slide Layer)
Incorrect (Slide Layer)
11. Group Emotional Intelligence 11.1 Growing Emotional Intelligence
11.2 Sustaining Emotional Intelligencenal Intelligence
11.3 Group Emotional Intelligence
12. Conclusion 12.1 Contact Information
12.2 Congratulations!
1.2 Title + Faculty
1.3 Narrative
1.4 Today's Topics
1.5 Learning Objectives
1.6 What is a Team
2. Dysfunctions of Teams 2.1 Five Dysfunctions of a Team
2.2 Five Dysfunctions of a Team Overview
Absence of Trust (Slide Layer)
Fear of Conflict (Slide Layer)
Lack of commitment (Slide Layer)
Avoidance of accountability (Slide Layer)
Inattention to results (Slide Layer)
2.3 Building Team Performance
Correct
Choice
Absence of trust
Unwilling to be vulnerable within the group
Fear of conflict
Guarded in comments, mask true feelings
Lack of commitment
Rarely commit to team decisions
Avoidance of accountability
Actions and behaviors surface that are contrary to the good of the team
Inattention to results Feedback when correct: That's right! You selected the correct response. Feedback when incorrect: You did not select the correct response.
Click to review the Five Dysfunctions of Team
Members focus on getting recognition
Correct (Slide Layer)
3. Teaming - Teamwork on the fly 3.1 Teamwork
3.2 Teamwork (cont.)
3.3 Dealing with Teams
3.4 Theseus
3.5 Focus
3.6 Giving
3.7 Doing something for others
3.8 Leadership
3.9 What do followers want
3.10 Character
3.11 Are you a manager or a leader
3.12 Knowledge Check (Pick Many, 10 points, 3 attempts permitted)
Correct
Choice
X
Being Creative
X
Dysfunctional Team
X
Shifting Goals
X
Differences of opinion
Feedback when correct: That's right! All of these are key indicators of a Team. Feedback when incorrect: That's not right. The following below are functions of Teamwork:
Being Creative Differences of opinion Dysfunctional Team Shifting goals
Correct (Slide Layer)
Incorrect (Slide Layer)
Try Again (Slide Layer)
4. Four Factor Theory 4.1 Four Factor Theory of Leadership
4.2 Perween Rehman
4.3 Change
4.4 KAIZEN
4.5 Inspire yourself
4.6 The Three Selves
4.7 Knowledge Check (Text Entry, 10 points, 3 attempts permitted)
Feedback when correct: Excellent. Feedback when incorrect: The correct answer is: Kaizen.
Correct (Slide Layer)
5. Implementing Change 5.1 Preparing your brain for change
5.2 How we feel
5.3 Knowledge Check (Pick One, 10 points, 3 attempts permitted)
Correct
Choice Diet, sleep, exercise Negative emotions
X
Encourage your team members Impair memory
Feedback when correct: That's right! Encourage your team member is not a factor. Feedback when incorrect: The correct answer is: Encourage your team member is not a factor.
Click here to review ways to Prepare your brain for change.
Correct (Slide Layer)
5.4 Preparing your brain for change
6. Perceptual Positions & Appreciative Inquiry 6.1 Perceptual Positions
6.2 Point of view
6.3 Perceptual Positions Flowchart
6.4 Appreciative Inquiry
6.5 Appreciate Inquiry: Key Points
6.6 Appreciative Inquiry (cont.)
6.7 Knowledge Check (True/False, 10 points, 3 attempts permitted)
Correct
Choice
X
True False
Feedback when correct: That's right! You selected the correct response. Feedback when incorrect: That's right! You selected the correct response.
Correct (Slide Layer)
7. Mindfulness 7.1 Mindfulness
7.2 Mindfulness-Based Stress Reduction
7.3 Mindfulness-Based Stress Reduction (cont.)
7.4 Meditation
8. Intelligence 8.1 Intelligence Defined
8.2 Uncovering Multiple Intelligence
8.3 Emotions
8.4 Choices
9. Emotional Intelligence 9.1 Emotional Intelligence Defined
9.2 Emotional Intelligence (cont.)
9.3 Emotional Intelligence (EI)
9.4 Emotional Intelligence Defined
9.5 4 Dimensions of Emotional Intelligence
9.6 Emotional Intelligence Framework
9.7 Knowledge Check (Drag and Drop, 0 points, 3 attempts permitted)
Drag Item
Drop Target
Relationship Management
Dimension of EI
Motivation
Emotional Int
Empathy
Emotional Int
Social Skills
Emotional Int
Self Management
Dimension of EI
Self Regulation
Emotional Int
Social Awareness
Dimension of EI
Drag and drop properties Snap dropped items to drop target (Free)
Feedback when correct: Good job! Feedback when incorrect: That's incorrect. The correct answers are:
Correct (Slide Layer)
Incorrect (Slide Layer)
10. Stages of Emotional Intelligence 10.1 Self-Awareness
10.2 Steps for Self-awareness
10.3 Self-Regulation
10.4 Knowledge Check (Matching Drag and Drop, 10 points, 3 attempts permitted)
Correct
Choice
Step 1
By observing and identifying emotions in self and others.
Step 2
Improve self management by analyzing situation after the fact.
Step 3
Build social awareness by understanding your emotions, reactions and behaviors.
Feedback when correct: That's right! You selected the correct response. Feedback when incorrect: You did not select the correct response. Click to review Steps for Self-awareness.
Correct (Slide Layer)
10.5 Steps for Self-awareness
10.6 Motivation
10.7 Handling Stress
10.8 Defeat stress, motivate!
10.9 Empathy
10.10 Social Skills
10.11 Knowledge Check (Multiple Choice, 10 points, 3 attempts permitted)
Correct
Choice She should ask Kevin and Julia to meet with her immediately so she can point out to Kevin what he is doing wrong.
X
She should tell Julia she will take care of it and meet with Kevin individually after his shift and ask him if he needs training on any aspects of his work. She should tell Julia to refuse to do the additional work that Kevin is asking and tell him to do his own work. She should immediately demote Kevin and have Julia take over his work.
Feedback when correct: That's right! Nice work! Carolyn should meet with Kevin individually and ask him if he needs training on any aspects of his work. Feedback when incorrect: Your response is incorrect. Carolyn should meet with Kevin individually and ask him if he needs training on any aspects of his work.
Correct (Slide Layer)
10.12 Knowledge Check (Pick Many, 10 points, 3 attempts permitted)
Correct
Choice
X
Communication Learning to please others
X
Hold herself accountable
X
Asking "How can I help?" Responding to feelings Conflict resolution
X
Respect Goal Setting
X
Putting herself in someone else's position
Feedback when correct: That's right! All of these are aspects of Emotional Intelligence. Feedback when incorrect: Your response is incorrect. By asking Kevin if he needs additional training, she is demonstrating the following aspects of emotional intelligence: Communication Hold herself accountable Asking "How can I help?" Putting herself in someone else's position Respect
Correct (Slide Layer)
Incorrect (Slide Layer)
10.13 Knowledge Check (Drag and Drop, 0 points, 3 attempts permitted)
Drag and drop properties Snap dropped items to drop target (Free)
Feedback when correct: Nice job. You're almost done with this course. Now, Dr. Prasad will conclude with Group Emotional Intelligence. Feedback when incorrect: That's incorrect. The correct answers are:
Self-Awareness Keep a Journal Know your weaknesses Know your strengths Humility Slow down
Correct (Slide Layer)
Incorrect (Slide Layer)
11. Group Emotional Intelligence 11.1 Growing Emotional Intelligence
11.2 Sustaining Emotional Intelligencenal Intelligence
11.3 Group Emotional Intelligence
12. Conclusion 12.1 Contact Information
12.2 Congratulations!
