and Introduction Stakeholder Engagement Framework
Dogs and People: Mastering Stakeholder Engagement for Sustainable Impacts Old Arts Building, University of Melbourne Saturday 3 December 2016
Dogs and People: Are we Making a Difference? Faculty of Veterinary and Agricultural Sciences, University of Melbourne, 16 May 2016
Roadmap • Terminology
• Keys to effective stakeholder engagement • Today’s workshop
Roadmap • Terminology
• Keys to effective stakeholder engagement • Today’s workshop
Terminology • Stakeholders any person, organisation, social group, or society at large that has an interest in something we’re doing often a source of funding and support for our work stakeholder interests may change over time
Terminology • Partnerships collaborative relationships with a clear and shared sense of purpose focused on an agreed outcome achieve outcomes that extend beyond what individual organisations can achieve in isolation
Positive interaction ...
Positive interaction ...
Positive interaction ...
Terminology • Stakeholder engagement the process by which we involve stakeholders underpinned by personal or organisational principles
SELECTED EXAMPLE PRINCIPLES OF STAKEHOLDER ENGAGEMENT Purposeful Beginning every engagement with a clear understanding of what we want to achieve. Inclusive Identifying relevant stakeholders and their needs, and making it easy for them to engage. Timely Involving stakeholders from the start, and agreeing on when and how to engage. Transparent Being open and honest in our engagement, setting clear expectations. Respectful Acknowledging and respecting the expertise, perspectives and needs of stakeholders. Responsive and reciprocal Understanding that engagement is a two-way process; appreciating the benefits of mutual learning
Roadmap • Terminology
• Keys to effective stakeholder engagement • Today’s workshop
Keys to stakeholder engagement • Step 1: What’s the purpose? identify why engagement is important for what we’re doing
Keys to stakeholder engagement • Step 1: What’s the purpose? identify why engagement is important for what we’re doing
identify what outputs or outcomes we want to achieve by undertaking stakeholder engagement
Objective
Why is engagement important?
Implement a dog To ensure stakeholders: registration • Have the opportunity to process contribute knowledge and experience; avoiding ‘reinventing the wheel’ • Give feedback on proposed process • Improve the ultimate uptake of dog registrations
Outputs
Outcomes
Produce recommendations outlining planned activities
Large numbers of dogs registered within given timeframe. Community members satisfied with registration process and fees.
Keys to stakeholder engagement • Step 2: Who to engage? identify a list of relevant stakeholders
Consider asking: Who is responsible for the wider project or policy? What individuals or groups have a stake or an interest in the issue? Who is influential in the policy arena? Who makes the decisions? Who is critical for delivery? Who will potentially be impacted by the outcomes? Who will contribute resources? Who can slow or stop the project? Who is excluded and may not have been considered? What point in the process are stakeholders being engaged? (e.g. in the development or response to a project) Have you considered the voiceless, marginalised and harder to reach stakeholders?
Keys to stakeholder engagement • Step 2: Who to engage? identify a list of relevant stakeholders
Keys to stakeholder engagement • Step 2: Who to engage? identify a list of relevant stakeholders determine suitable level of engagement for each stakeholder
High Low
Level of influence
Involve/Consult • Ensure needs and concerns are understood and considered • Obtain feedback on alternatives and/or decisions
Collaborate/Empower • Partner with on each aspect of the decision • Potential decision making authority • Co-design/co-production
Inform • Provide balanced and objective information • Limited monitoring and management
Consult • Obtain feedback on alternatives and/or decisions
Low
High Level of interest
Keys to stakeholder engagement • Step 3: How to engage? choose a suitable method of engagement
Informing stakeholders ...
Keys to stakeholder engagement • Step 3: How to engage? choose a suitable method of engagement plan engagement logistics (timing, resourcing, responsibilities)
Keys to stakeholder engagement • Step 3: How to engage? choose a suitable method of engagement plan engagement logistics (timing, resourcing, responsibilities) determine key messages to communicate
Keys to stakeholder engagement • Step 4: Evaluate the engagement process did we choose the right partners?
Keys to stakeholder engagement • Step 4: Evaluate the engagement process did we choose the right partners? did the engagement process work well?
Keys to stakeholder engagement • Step 4: Evaluate the engagement process did we choose the right partners? did the engagement process work well? develop an evaluation plan – quantitative or qualitative data?
– what data to collect? – who’s responsibility? – data collection timelines
Keys to stakeholder engagement • Step 1: What’s our purpose? • Step 2: Who do we engage? • Step 3: How do we engage? • Step 4: Evaluate the engagement process
Roadmap • Terminology
• What are the keys to effective stakeholder engagement? • Today’s workshop
Workshop objectives 1. Further develop your ability to effectively identify and engage stakeholders; 2. Learn strategies for maintaining and leveraging stakeholder engagement; 3. Understand how to sustain outcomes through appropriate cultural fit; and
4. Continue to strengthen the network of dog population management practitioners established at the 2015 Dogs and People Workshop.
Logistics • Toilets • In the event of an emergency … • Morning tea at 10.40 am • Lunch at 12.50 pm • Name tags
• Post-workshop questionnaire – return by end of lunch!
Dogs and People workshop 2015. ‘Wordle’ of text responses to question about workshop expectations (‘dog’, ‘population’, ‘monitoring’ and ‘evaluation’ excluded).
Dogs and People Time
Title
Speaker
8.30 - 9.00
Welcome
AB, BC, MS
9.00 - 9.20
SARAH Program
T Bhutia, D Palmu
9.20 - 9.40
AMRRIC
J Allen, S Cutter
9.40 - 10.00
Local community education programs
A Utari
10.00 - 10.20
Learning to listen and observe
R Alders, B Bagnol
10.20 - 10.40
Speed session case studies
10.40 - 11.10
Morning tea
Dogs and People Time
Title
Speaker
11.10 - 11.30
Thoughts on collaboration
S Cleveland
11.30 - 11.50
Importance of cultural fit
B Harvey
11.50 - 12.10
What makes collaboration challenging
G de Silva
12.10 - 12.30
Who’s gunna get the job done
K le Roux
12.30 - 12.55
Speed session case studies
12.55 - 13.55
Lunch
Dogs and People Time
Title
Speaker
13.55 - 14.15
WHO zoonotic NTDs
B Abela-Ridder
14.15 - 14.35
Dog mediated rabies Bhutan
K Rinzin
14.35 - 14.55
OIE stray dog inititative
M Schipp
14.55 - 15.25
Speed session case studies
15.25 - 15.50
Afternoon tea
15.50 - 16.30
Summary and close
Dogs and People workshop 2016. ‘Wordle’ of text responses to pre-workshop question (with thanks to Aashima Auplish).
Dogs and People: Are we Making a Difference? Faculty of Veterinary and Agricultural Sciences, University of Melbourne, 16 May 2016
Roadmap • Terminology
• Keys to effective stakeholder engagement • Today’s workshop
Roadmap • Terminology
• Keys to effective stakeholder engagement • Today’s workshop
Terminology • Stakeholders any person, organisation, social group, or society at large that has an interest in something we’re doing often a source of funding and support for our work stakeholder interests may change over time
Terminology • Partnerships collaborative relationships with a clear and shared sense of purpose focused on an agreed outcome achieve outcomes that extend beyond what individual organisations can achieve in isolation
Positive interaction ...
Positive interaction ...
Positive interaction ...
Terminology • Stakeholder engagement the process by which we involve stakeholders underpinned by personal or organisational principles
SELECTED EXAMPLE PRINCIPLES OF STAKEHOLDER ENGAGEMENT Purposeful Beginning every engagement with a clear understanding of what we want to achieve. Inclusive Identifying relevant stakeholders and their needs, and making it easy for them to engage. Timely Involving stakeholders from the start, and agreeing on when and how to engage. Transparent Being open and honest in our engagement, setting clear expectations. Respectful Acknowledging and respecting the expertise, perspectives and needs of stakeholders. Responsive and reciprocal Understanding that engagement is a two-way process; appreciating the benefits of mutual learning
Roadmap • Terminology
• Keys to effective stakeholder engagement • Today’s workshop
Keys to stakeholder engagement • Step 1: What’s the purpose? identify why engagement is important for what we’re doing
Keys to stakeholder engagement • Step 1: What’s the purpose? identify why engagement is important for what we’re doing
identify what outputs or outcomes we want to achieve by undertaking stakeholder engagement
Objective
Why is engagement important?
Implement a dog To ensure stakeholders: registration • Have the opportunity to process contribute knowledge and experience; avoiding ‘reinventing the wheel’ • Give feedback on proposed process • Improve the ultimate uptake of dog registrations
Outputs
Outcomes
Produce recommendations outlining planned activities
Large numbers of dogs registered within given timeframe. Community members satisfied with registration process and fees.
Keys to stakeholder engagement • Step 2: Who to engage? identify a list of relevant stakeholders
Consider asking: Who is responsible for the wider project or policy? What individuals or groups have a stake or an interest in the issue? Who is influential in the policy arena? Who makes the decisions? Who is critical for delivery? Who will potentially be impacted by the outcomes? Who will contribute resources? Who can slow or stop the project? Who is excluded and may not have been considered? What point in the process are stakeholders being engaged? (e.g. in the development or response to a project) Have you considered the voiceless, marginalised and harder to reach stakeholders?
Keys to stakeholder engagement • Step 2: Who to engage? identify a list of relevant stakeholders
Keys to stakeholder engagement • Step 2: Who to engage? identify a list of relevant stakeholders determine suitable level of engagement for each stakeholder
High Low
Level of influence
Involve/Consult • Ensure needs and concerns are understood and considered • Obtain feedback on alternatives and/or decisions
Collaborate/Empower • Partner with on each aspect of the decision • Potential decision making authority • Co-design/co-production
Inform • Provide balanced and objective information • Limited monitoring and management
Consult • Obtain feedback on alternatives and/or decisions
Low
High Level of interest
Keys to stakeholder engagement • Step 3: How to engage? choose a suitable method of engagement
Informing stakeholders ...
Keys to stakeholder engagement • Step 3: How to engage? choose a suitable method of engagement plan engagement logistics (timing, resourcing, responsibilities)
Keys to stakeholder engagement • Step 3: How to engage? choose a suitable method of engagement plan engagement logistics (timing, resourcing, responsibilities) determine key messages to communicate
Keys to stakeholder engagement • Step 4: Evaluate the engagement process did we choose the right partners?
Keys to stakeholder engagement • Step 4: Evaluate the engagement process did we choose the right partners? did the engagement process work well?
Keys to stakeholder engagement • Step 4: Evaluate the engagement process did we choose the right partners? did the engagement process work well? develop an evaluation plan – quantitative or qualitative data?
– what data to collect? – who’s responsibility? – data collection timelines
Keys to stakeholder engagement • Step 1: What’s our purpose? • Step 2: Who do we engage? • Step 3: How do we engage? • Step 4: Evaluate the engagement process
Roadmap • Terminology
• What are the keys to effective stakeholder engagement? • Today’s workshop
Workshop objectives 1. Further develop your ability to effectively identify and engage stakeholders; 2. Learn strategies for maintaining and leveraging stakeholder engagement; 3. Understand how to sustain outcomes through appropriate cultural fit; and
4. Continue to strengthen the network of dog population management practitioners established at the 2015 Dogs and People Workshop.
Logistics • Toilets • In the event of an emergency … • Morning tea at 10.40 am • Lunch at 12.50 pm • Name tags
• Post-workshop questionnaire – return by end of lunch!
Dogs and People workshop 2015. ‘Wordle’ of text responses to question about workshop expectations (‘dog’, ‘population’, ‘monitoring’ and ‘evaluation’ excluded).
Dogs and People Time
Title
Speaker
8.30 - 9.00
Welcome
AB, BC, MS
9.00 - 9.20
SARAH Program
T Bhutia, D Palmu
9.20 - 9.40
AMRRIC
J Allen, S Cutter
9.40 - 10.00
Local community education programs
A Utari
10.00 - 10.20
Learning to listen and observe
R Alders, B Bagnol
10.20 - 10.40
Speed session case studies
10.40 - 11.10
Morning tea
Dogs and People Time
Title
Speaker
11.10 - 11.30
Thoughts on collaboration
S Cleveland
11.30 - 11.50
Importance of cultural fit
B Harvey
11.50 - 12.10
What makes collaboration challenging
G de Silva
12.10 - 12.30
Who’s gunna get the job done
K le Roux
12.30 - 12.55
Speed session case studies
12.55 - 13.55
Lunch
Dogs and People Time
Title
Speaker
13.55 - 14.15
WHO zoonotic NTDs
B Abela-Ridder
14.15 - 14.35
Dog mediated rabies Bhutan
K Rinzin
14.35 - 14.55
OIE stray dog inititative
M Schipp
14.55 - 15.25
Speed session case studies
15.25 - 15.50
Afternoon tea
15.50 - 16.30
Summary and close
Dogs and People workshop 2016. ‘Wordle’ of text responses to pre-workshop question (with thanks to Aashima Auplish).
