Assistant Network Manager
QUEENS’ SCHOOL
Assistant Network Manager Job Description Post title:
Assistant Network Manager
Responsible to:
IT Manager
Purpose
To provide the development, support, maintenance and security of all IT systems
Main responsibilities
The installation, configuration and testing of hardware and software; Maintain and develop website and social media; Provide 2nd and 3nd line technical support
Grade:
H7 (26-29), 36 hours per week, full time?
Operational Oversee and coordinate the IT technicians to ensure all tasks are carried out to a high standard and within appropriate timeframes To support, maintain and develop the school website, social media and intranet (internal website). Working with external suppliers as required Maintain and develop mobile device booking system To assist with lessons where required to ensure that technological developments are implemented and used properly To establish and maintain good relationships with all students, parents/carers, colleagues and other professionals To provide technical expertise with the operation of Queens’ IT networks, undertaking advanced installation, development and configuration To assist the IT team with hardware and software issues within Queens’ including supporting IT Developments. To assist administrative staff with hardware and software operations as required To assist with ensuring that staff and students have a satisfactory, robust, reliable and secure IT environment, including back-up schemes for the curriculum and administration IT environments To assist with installation and configuration of hardware and software including new releases, testing and training for staff and students To assist in the monitoring of the performance of hardware, software and the network, identifying problems and resolving them. Advising of issues and potential improvements To coordinate the safe receipt and storage of hardware, software and consumables including any necessary unpacking and installation
To maintain accurate and up to date asset register of all IT Hardware and Software on site To maintain the control of stock, including liaising with suppliers, maintaining records, and monitoring stock levels To maintain a log of problems, changes and resolutions To assist in monitoring and managing the use of the Internet, e-safety, Safeguarding and data protection within Queens’ and report issues To support the network by adding new members of Queens’ community and the archiving of user materials from Queens’ leavers before removal of their user accounts To support the delivery of INSET programmes for staff and assemblies as required Raise support cases with third parties as required
Administrative To ensure that all administrative duties, checks and documentation are completed to the required level of accuracy including returns and reports To process, input and extract information from other Queens’ database systems as required
General To attend Queens’ events and provide technical support as required To keep abreast of developments and changes in the IT field and communicate to staff
Training & development of self and others
As a lead professional set personal targets and take responsibility for own continuous professional development Ensure all new staff receive an induction into IT
This job description reflects the major tasks to be carried out by the jobholder and identifies the level of responsibility at which the jobholder will be required to work This job description may be subject to review and/or amendment at any time to reflect the requirements of the job. Any amendments will be made in consultation with any existing jobholder, and will be commensurate with the grade for the job. The jobholder is expected to comply with any reasonable management requests OTHER SPECFIC DUTIES
To carry out the duties in the most effective, efficient and economic manner available To support the school ethos To maintain confidentiality at all times To carry out and communicate Queens’ School’s values in all aspects of work To contribute to the safeguarding and promotion of the welfare and personal care of students with regard to Child Protection Procedures
In order to deliver services effectively, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties, however, will fall within the scope of the post at the appropriate grade.
May 2017 Person Specification Experience Essential
Experience of working within an IT environment, diagnosing and solving complex problems Experience of providing 1st line support
Desirable Experience of working in an educational establishment Experience of providing 2nd line support IT related qualifications Abilities, skills and knowledge Essential Ability to build and form good relationships with colleagues and students Ability to work constructively as part of a team, understanding Queens’ roles and responsibilities including own Ability to absorb and understand a wide range of information Excellent verbal and written communication skills appropriate to the need to communicate effectively with colleagues, students and other professionals Good standard of numeracy and literacy skills Excellent analytical and problem solving skills Strong working knowledge of a range of IT software, hardware and other resources, including Microsoft desktop and server operating systems Strong general knowledge of networks, LAN, WAN together with proven technical background Desirable
Basic technical knowledge of complex virtualised server environments Knowledge of Google G-Suite Use and management of iPads, laptops and Chromebooks
Education and Qualifications Essential GCSE in English and Maths Desirable IT related qualifications
Assistant Network Manager Job Description Post title:
Assistant Network Manager
Responsible to:
IT Manager
Purpose
To provide the development, support, maintenance and security of all IT systems
Main responsibilities
The installation, configuration and testing of hardware and software; Maintain and develop website and social media; Provide 2nd and 3nd line technical support
Grade:
H7 (26-29), 36 hours per week, full time?
Operational Oversee and coordinate the IT technicians to ensure all tasks are carried out to a high standard and within appropriate timeframes To support, maintain and develop the school website, social media and intranet (internal website). Working with external suppliers as required Maintain and develop mobile device booking system To assist with lessons where required to ensure that technological developments are implemented and used properly To establish and maintain good relationships with all students, parents/carers, colleagues and other professionals To provide technical expertise with the operation of Queens’ IT networks, undertaking advanced installation, development and configuration To assist the IT team with hardware and software issues within Queens’ including supporting IT Developments. To assist administrative staff with hardware and software operations as required To assist with ensuring that staff and students have a satisfactory, robust, reliable and secure IT environment, including back-up schemes for the curriculum and administration IT environments To assist with installation and configuration of hardware and software including new releases, testing and training for staff and students To assist in the monitoring of the performance of hardware, software and the network, identifying problems and resolving them. Advising of issues and potential improvements To coordinate the safe receipt and storage of hardware, software and consumables including any necessary unpacking and installation
To maintain accurate and up to date asset register of all IT Hardware and Software on site To maintain the control of stock, including liaising with suppliers, maintaining records, and monitoring stock levels To maintain a log of problems, changes and resolutions To assist in monitoring and managing the use of the Internet, e-safety, Safeguarding and data protection within Queens’ and report issues To support the network by adding new members of Queens’ community and the archiving of user materials from Queens’ leavers before removal of their user accounts To support the delivery of INSET programmes for staff and assemblies as required Raise support cases with third parties as required
Administrative To ensure that all administrative duties, checks and documentation are completed to the required level of accuracy including returns and reports To process, input and extract information from other Queens’ database systems as required
General To attend Queens’ events and provide technical support as required To keep abreast of developments and changes in the IT field and communicate to staff
Training & development of self and others
As a lead professional set personal targets and take responsibility for own continuous professional development Ensure all new staff receive an induction into IT
This job description reflects the major tasks to be carried out by the jobholder and identifies the level of responsibility at which the jobholder will be required to work This job description may be subject to review and/or amendment at any time to reflect the requirements of the job. Any amendments will be made in consultation with any existing jobholder, and will be commensurate with the grade for the job. The jobholder is expected to comply with any reasonable management requests OTHER SPECFIC DUTIES
To carry out the duties in the most effective, efficient and economic manner available To support the school ethos To maintain confidentiality at all times To carry out and communicate Queens’ School’s values in all aspects of work To contribute to the safeguarding and promotion of the welfare and personal care of students with regard to Child Protection Procedures
In order to deliver services effectively, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties, however, will fall within the scope of the post at the appropriate grade.
May 2017 Person Specification Experience Essential
Experience of working within an IT environment, diagnosing and solving complex problems Experience of providing 1st line support
Desirable Experience of working in an educational establishment Experience of providing 2nd line support IT related qualifications Abilities, skills and knowledge Essential Ability to build and form good relationships with colleagues and students Ability to work constructively as part of a team, understanding Queens’ roles and responsibilities including own Ability to absorb and understand a wide range of information Excellent verbal and written communication skills appropriate to the need to communicate effectively with colleagues, students and other professionals Good standard of numeracy and literacy skills Excellent analytical and problem solving skills Strong working knowledge of a range of IT software, hardware and other resources, including Microsoft desktop and server operating systems Strong general knowledge of networks, LAN, WAN together with proven technical background Desirable
Basic technical knowledge of complex virtualised server environments Knowledge of Google G-Suite Use and management of iPads, laptops and Chromebooks
Education and Qualifications Essential GCSE in English and Maths Desirable IT related qualifications
