big shifts - EMS Software
BIG SHIFTS Changing Workforce Perceptions of Selecting Work Settings Diane Stegmeier Founder & CEO, Stegmeier Consulting Group October 28, 2015
You’ll have a chance to win!
Ranked #1 Workplace Strategy Book by Amazon Readers © 2015
© 2015
Stegmeier Consulting Group WORKPLACE RESEARCH STUDY
140 organizations 24 industries 19 years © 2015
Examination of resistance to workplace change
15 Critical Influences Vision & Mission
Core Values
Image
Culture
Organizational Structure
Autonomy & Authority
Rewards & Consequences
Leadership Behavior
Compensation
Performance Management
Communications
Knowledge Management
Technology
Business Processes
Physical & Virtual Workplace
© 2002, 2015 Stegmeier Consulting Group
Harvard University’s Graduate School of Design
Book Adoption
University of CA, Berkeley - Haas School of Business Northeastern University – Boston Victoria University of Wellington – New Zealand Middlesex University - UK National Taiwan University Université de Montréal Singapore Polytechnic Kuala Lumpur City Library New York Institute of Technology Oakland Community College University of Tasmania - Australia
© 2015
© 2015
Activity Based Worksettings
Free Address
Shared-Space Environment
Open Plan Work-at-Home Flexible work arrangements
WFH
Connected Work Virtual HotWork Desking Flex Work
Hoteling
Collaborative Workplace Telework Alternative
Workspac e Desk Sharing
Touchdow Telecommuting n Space
Flexible Workspace
Free Range Non-Territorial Offices
Remote Work Web Commuting ‘I’ space, ‘We’ space Open Office Environment On-Campus Mobility Work Shifting © 2015
Reverse Hoteling
Distributed Workplace
A question for the audience… Which commonly used term provokes more debate in the workplace today than any other?
© 2015
OPEN OFFICE
© 2015
© 2015
Read any good articles lately?
The Open Office is the Work of Satan
© 2015
Biggest Concerns of the Workforce
Distraction Lack of privacy
© 2015
The sound of a productive workplace For an individual engaged in focus work:
For a team of employees exchanging knowledge:
Peaceful
Full of energy
Calm
Enthusiasm
Quiet
Laughter
© 2015
Typical Perceptions of the Open Office Environment
© 2015
Big Shift #1: Default Behaviors From…
To…
Focus work
Collaborative work
Seek collaborative space when needed
Seek focus space when needed
© 2015
Big Shift #2: Expectations From…
To…
My large dedicated workspace will accommodate all of my work tasks
© 2015
The entire environment is mine from which to choose the appropriate space for the task at hand
Big Shift #3: Management From…
To…
Line-of-sight supervision
© 2015
Leadership for results
Big Shift #4: Dynamics From…
To…
Space remains the same
Space is flexible
The individual is stationary
So are the people!
© 2015
Big Shift #5: Status From…
To…
Entitlement to larger, nicer spaces
Space is not considered a currency
Access to daylight increases with hierarchy
Egalitarian
The space belongs to all
The changes are fine for employees, but not for me
Everyone should enjoy natural light
© 2015
Dispelling the Myths of the Open Plan
Perception
© 2015
Reality
Your workforce needs to understand… A work task is simply a single slice of their work day Different tasks need to be supported by different types of work space settings
© 2015
Your workforce needs to understand… Not all work is private; tasks often have different degrees of privacy requirements, and diverse work settings are designed to support them
© 2015
Your workforce needs to understand… The onus is on the individual to seek out & reserve the type of space best suited for the task, whether the slice of work will be conducted with others (& how many people), & the degree of privacy required
© 2015
Organizations need to tap into key intrinsic motivators… Autonomy (“I can choose my work settings”) Mastery (“I can improve my productivity”) Purpose (“I can make a different on my team”) Progress (“I can achieve the goals of my job”) Social Interaction (“I can connect with others”)
© 2015
Drawing for Book WINNER MUST BE PRESENT
25
© 2015
QUESTIONS?
© 2015
Diane Stegmeier [email protected] www.stegmeierconsulting.com White Papers Selling Upward: Securing Leadership Buy-in for Workplace Change Communicating Workplace Change: Starting with the Basics
© 2015
THANK YOU Big Shifts: Changing Workforce Perceptions of Selecting Work Settings Diane Stegmeier, Founder & CEO Stegmeier Consulting Group •
Complete the session feedback survey in the EMS Live! 2015 mobile app to increase your prize winning chances!
• •
LinkedIn: https://www.linkedin.com/in/dianestegmeier Twitter: @workplacechange
You’ll have a chance to win!
Ranked #1 Workplace Strategy Book by Amazon Readers © 2015
© 2015
Stegmeier Consulting Group WORKPLACE RESEARCH STUDY
140 organizations 24 industries 19 years © 2015
Examination of resistance to workplace change
15 Critical Influences Vision & Mission
Core Values
Image
Culture
Organizational Structure
Autonomy & Authority
Rewards & Consequences
Leadership Behavior
Compensation
Performance Management
Communications
Knowledge Management
Technology
Business Processes
Physical & Virtual Workplace
© 2002, 2015 Stegmeier Consulting Group
Harvard University’s Graduate School of Design
Book Adoption
University of CA, Berkeley - Haas School of Business Northeastern University – Boston Victoria University of Wellington – New Zealand Middlesex University - UK National Taiwan University Université de Montréal Singapore Polytechnic Kuala Lumpur City Library New York Institute of Technology Oakland Community College University of Tasmania - Australia
© 2015
© 2015
Activity Based Worksettings
Free Address
Shared-Space Environment
Open Plan Work-at-Home Flexible work arrangements
WFH
Connected Work Virtual HotWork Desking Flex Work
Hoteling
Collaborative Workplace Telework Alternative
Workspac e Desk Sharing
Touchdow Telecommuting n Space
Flexible Workspace
Free Range Non-Territorial Offices
Remote Work Web Commuting ‘I’ space, ‘We’ space Open Office Environment On-Campus Mobility Work Shifting © 2015
Reverse Hoteling
Distributed Workplace
A question for the audience… Which commonly used term provokes more debate in the workplace today than any other?
© 2015
OPEN OFFICE
© 2015
© 2015
Read any good articles lately?
The Open Office is the Work of Satan
© 2015
Biggest Concerns of the Workforce
Distraction Lack of privacy
© 2015
The sound of a productive workplace For an individual engaged in focus work:
For a team of employees exchanging knowledge:
Peaceful
Full of energy
Calm
Enthusiasm
Quiet
Laughter
© 2015
Typical Perceptions of the Open Office Environment
© 2015
Big Shift #1: Default Behaviors From…
To…
Focus work
Collaborative work
Seek collaborative space when needed
Seek focus space when needed
© 2015
Big Shift #2: Expectations From…
To…
My large dedicated workspace will accommodate all of my work tasks
© 2015
The entire environment is mine from which to choose the appropriate space for the task at hand
Big Shift #3: Management From…
To…
Line-of-sight supervision
© 2015
Leadership for results
Big Shift #4: Dynamics From…
To…
Space remains the same
Space is flexible
The individual is stationary
So are the people!
© 2015
Big Shift #5: Status From…
To…
Entitlement to larger, nicer spaces
Space is not considered a currency
Access to daylight increases with hierarchy
Egalitarian
The space belongs to all
The changes are fine for employees, but not for me
Everyone should enjoy natural light
© 2015
Dispelling the Myths of the Open Plan
Perception
© 2015
Reality
Your workforce needs to understand… A work task is simply a single slice of their work day Different tasks need to be supported by different types of work space settings
© 2015
Your workforce needs to understand… Not all work is private; tasks often have different degrees of privacy requirements, and diverse work settings are designed to support them
© 2015
Your workforce needs to understand… The onus is on the individual to seek out & reserve the type of space best suited for the task, whether the slice of work will be conducted with others (& how many people), & the degree of privacy required
© 2015
Organizations need to tap into key intrinsic motivators… Autonomy (“I can choose my work settings”) Mastery (“I can improve my productivity”) Purpose (“I can make a different on my team”) Progress (“I can achieve the goals of my job”) Social Interaction (“I can connect with others”)
© 2015
Drawing for Book WINNER MUST BE PRESENT
25
© 2015
QUESTIONS?
© 2015
Diane Stegmeier [email protected] www.stegmeierconsulting.com White Papers Selling Upward: Securing Leadership Buy-in for Workplace Change Communicating Workplace Change: Starting with the Basics
© 2015
THANK YOU Big Shifts: Changing Workforce Perceptions of Selecting Work Settings Diane Stegmeier, Founder & CEO Stegmeier Consulting Group •
Complete the session feedback survey in the EMS Live! 2015 mobile app to increase your prize winning chances!
• •
LinkedIn: https://www.linkedin.com/in/dianestegmeier Twitter: @workplacechange
