CaseStudy ErnstYoung EN 2013
Case Study
Assess Employee Motivation SITUATION QuestBack is used for a variety of human resource purposes at Ernst & Young in Norway. One of the main applications is the Company’s Human Capital Index that is conducted every six months. Other uses include evaluation of courses and events, voting related to board membership, feedback on employment processes and regular monitoring of employee opinion.
“...through QuestBack, our basis for taking decisions and acting on feedback is more solid and reliable.” BJØRN VIHOVDE, HR DIRECTOR, ERNST & YOUNG
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About ERNST & YOUNG The members of the Ernst & Young global organization help companies in businesses across all industries—from emerging growth companies to global powerhouses—deal with a broad range of business issues.
SOLUTION The Human Capital Index is an excellent way for Ernst & Young to test the waters with their employees, letting them gauge employee motivation and receive input and suggestions. Through their use of QuestBack, Ernst & Young can provide employees with feedback and take action in just a short time after the survey has been carried out.
Company Ernst & Young, Norway Industry Accounting Objective » Maintain market leadership by attracting, developing and retaining outstanding employees through effective communication and feedback Result
RESULT
» Human Resources are able to continuously monitor employee opinion and use this information to take strategic decisions
The use of QuestBack means that Ernst & Young can tailor questionnaires to make sure that they get the answers they need to specific questions, without overlap between surveys.
Area of use » Human Resources purposes
“Our use of QuestBack has had a positive effect for the whole company. As a result of our weekly use of the QuestBack system, the Human Resources department is now able to provide precise information on employee opinion, as and when it is needed,” says Bjørn Vihovde, HR Director. “In addition,” he continues, “through QuestBack, our basis for taking decisions and acting on feedback is more solid and reliable.”
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QuestBack enables organizations to gain actionable insights and build stronger relationships QuestBack Loevenskiolds gate 26 0260 Oslo, Norway tel +47 21 02 70 70 fax +47 21 02 70 71 [email protected]
with customers and employees, through leading feedback and engagement solutions.
Assess Employee Motivation SITUATION QuestBack is used for a variety of human resource purposes at Ernst & Young in Norway. One of the main applications is the Company’s Human Capital Index that is conducted every six months. Other uses include evaluation of courses and events, voting related to board membership, feedback on employment processes and regular monitoring of employee opinion.
“...through QuestBack, our basis for taking decisions and acting on feedback is more solid and reliable.” BJØRN VIHOVDE, HR DIRECTOR, ERNST & YOUNG
W
W
W
.
Q
U
E
S
T
B
A
C
K
.
C
O
M
About ERNST & YOUNG The members of the Ernst & Young global organization help companies in businesses across all industries—from emerging growth companies to global powerhouses—deal with a broad range of business issues.
SOLUTION The Human Capital Index is an excellent way for Ernst & Young to test the waters with their employees, letting them gauge employee motivation and receive input and suggestions. Through their use of QuestBack, Ernst & Young can provide employees with feedback and take action in just a short time after the survey has been carried out.
Company Ernst & Young, Norway Industry Accounting Objective » Maintain market leadership by attracting, developing and retaining outstanding employees through effective communication and feedback Result
RESULT
» Human Resources are able to continuously monitor employee opinion and use this information to take strategic decisions
The use of QuestBack means that Ernst & Young can tailor questionnaires to make sure that they get the answers they need to specific questions, without overlap between surveys.
Area of use » Human Resources purposes
“Our use of QuestBack has had a positive effect for the whole company. As a result of our weekly use of the QuestBack system, the Human Resources department is now able to provide precise information on employee opinion, as and when it is needed,” says Bjørn Vihovde, HR Director. “In addition,” he continues, “through QuestBack, our basis for taking decisions and acting on feedback is more solid and reliable.”
W
W
W
.
Q
U
E
S
T
B
A
C
K
.
C
O
M
QuestBack enables organizations to gain actionable insights and build stronger relationships QuestBack Loevenskiolds gate 26 0260 Oslo, Norway tel +47 21 02 70 70 fax +47 21 02 70 71 [email protected]
with customers and employees, through leading feedback and engagement solutions.
