Cobbler QUALIFICATION PACK
QUALIFICATION PACK – OCCUPATIONAL STANDARD FOR LEATHER INDUSTRY
1.Introduction and Contacts..… Page no. 1 2.Qualifications Pack……….……...Page no.2 3.Glossary of Key Terms …………Page no.3 4.OS Units……………………..…….….Page no.2 5.Annexure: Nomenclature for QP & OS Page no.43 6.Assessment Criteria …………………Page no. 45
OS describe what individuals need to do, know and understand in order to carry out a particular job role or function OS are performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding Leather Sector Skill Council E-mail: [email protected]
Introduction Qualification Pack - Cobbler SECTOR:
LEATHER
SUB SECTOR:
Footwear/ Goods and Garments
OCCUPATION:
Repairing & Footwear Making
REFERENCE ID:
LSS/Q4101
ALIGNED TO:
NCO-2015/ 7536.0300
Brief Job Description: Repairs different types of footwear and leather goods independently using hand tools. He also makes entire footwear depending on the requirements from the end customers or as required by the footwear manufacturing units and are also employed in some of the footwear manufacturing units. Personal Attributes: The individual should possess good hand-eye coordination and judgment in positioning and cutting. Also should have basic estimation and numerical skills along with ability to choose the correct leather/ non-leather parts for different components. He/ She should be inclined towards creativity and interested in mixing materials, textures and threads to create quality products.
Job Details
Qualification Pack for Cobbler
Qualifications Pack Code Job Role Credits(NSQF) Sector Sub-sector Occupation
LSS/Q4101 TBD Leather Footwear/ Goods and Garments Repairing & Footwear Making
NSQC Clearance on Job Role Role Description NSQF level Minimum Educational Qualifications Maximum Educational Qualifications Training (Suggested but not mandatory) Minimum Job Entry Age Experience
Cobbler Version number Drafted on Last reviewed on Next review date
1.0 12/11/16 07/12/16 12/12/19
N/A Cobbler, shoe repairer, shoe stitcher Repairs different types of footwear and leather goods independently using hand tools. He also makes entire footwear depending on the requirements of customers. 4 Class V preferably. N/A NA 18 years preferably. 1-2 years of experience in footwear and leather goods industry. Compulsory
Applicable National Occupational Standards (NOS)
Performance Criteria
1. LSS/N4101 Carry out complex repairs on the footwear and other goods 2. LSS/N4102 Carry out footwear making operations using hand tools, equipment and basic machines 3. LSS/N4103 Contribute to achieving product quality in leather repair works and footwear making 4. LSS/N4104 Coordinate with vendors and footwear manufacturing unit for work orders 5. LSS/N4105 Start and manage enterprise for footwear repair and assembling 6. LSS/N8801 Maintain work area, tools and equipment 7. LSS/N8601 Maintain health, safety and security at workplace Optional: 1. LSS/N8701 Comply with industry, regulatory and organizational requirements As described in the relevant OS units
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Qualification Pack for Cobbler
Definition
Keywords /Terms Sector
Sub-sector Vertical Occupation Function
Sub-functions Job role Occupational Standards (OS)
Performance Criteria National Occupational Standards (NOS) Qualifications Pack Code Qualifications Pack(QP)
Unit Code Unit Title Description Scope
Knowledge and Understanding
Description Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests. Sub-sector is derived from a further breakdown based on the characteristics and interests of its components. Vertical may exist within a sub-sector representing different domain areas or the client industries served by the industry. Occupation is a set of job roles, which perform similar/related set of functions in an industry. Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through functional analysis and form the basis of OS. Sub-functions are sub-activities essential to fulfill achieving the objectives of the function. Job role defines a unique set of functions that together form a unique employment opportunity in an organization. OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding; he/she needs to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts. Performance Criteria are statements that together specify the standard of performance required when carrying out a task. NOS are Occupational Standards which apply uniquely in the Indian context. Qualifications Pack Code is a unique reference code that identifies a qualifications pack. Qualifications Pack comprises the set of OS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code. Unit Code is a unique identifier for an Occupational Standard, which is denoted by an ‘N’. Unit Title gives a clear overall statement about what the incumbent should be able to do. Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to find the required one. Scope is the set of statements specifying the range of variables that an individual may have to deal with in carrying out the function which have a critical impact on the quality of required performance. Knowledge and Understanding are statements which together specify the technical, generic, professional and organizational specific knowledge that an individual needs in order to perform up to the required standard. 3
Qualification Pack for Cobbler
Acronyms
Keywords /Terms OS NOS QP NSQF TBD
Description Occupational Standard(s) National Occupational Standard(s) Qualifications Pack National Skill Qualifications Framework To Be Determined
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LSS/N4101
Carry out complex repairs on the footwear and other goods
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National Occupational Standard
Overview This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities for carrying out complex repairs of different kinds of footwear.
5
National Occupational Standard
LSS/N4101 Unit Code Unit Title (Task) Description Scope
Carry out complex repairs on the footwear and other goods LSS/N4101 Carry out complex repairs on the footwear and other goods The person is required to carry out complex repairs of different kinds of footwear. This unit/task covers the following: • • •
Hand Sewing Heel fixing Re-attachment of accessories
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Hand Sewing
To be competent, the user/individual on the job must be able to: PC1. Examine the damage to decide on attaching the patch to mend the footwear PC2. Identify the type of stitching done as per the stitching requirements on the other pair of the footwear PC3. Choose appropriate type of patch material as per the texture, colour of the material used in the footwear PC4. Choose appropriate type of thread to be used based on the thickness and the colour match of the footwear/ patch being used PC5. Apply glue for attaching and holding the patch/ parts together of required PC6. Stitch the torn part using appropriate tools and materials as per the requirement of the footwear PC7. Perform different types of stitching using hand tools PC8. Trim the additional thread if any after the stitching is complete PC9. Check if the part is neatly stitched/ attached properly as per the other pair of the footwear PC10. Examine the heel to understand the repair requirements- heel attaching/ heel replacing/ Heel trimming PC11. Make the heel as per the requirement of the footwear • Measure the heel of the other pair to identify the dimensions of the heel • Choose the appropriate type of material as per its closeness to the original heel • Take measurements and mark appropriately • Cut the heel as per the marking using appropriate tools PC12. Attach the heel to the bottom of the footwear as per the requirement of the footwear • Roughen the heel and the bottom of the shoe • Apply the glue evenly on the heel and the bottom of the footwear • Attach the heel and the bottom of the footwear appropriately • Press the heel on to the bottom of the footwear using hand
Heel fixing
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LSS/N4101
Carry out complex repairs on the footwear and other goods
and / hammer • Remove spillage of glue if any on any other part of the shoe • Use nails and hammer to ensure the heel is attached properly • Remove extra nails if any on the heel or any part of the sole • Perform filling of the holes using appropriate materials Re-attachment of PC13. Identify the type of accessory that is worn out of the footwear accessories PC14. Attach the accessories by stitching/ pasting on the footwear PC15. Trim the extra thread from the stitches PC16. Clean the glue spillage if present on the footwear Knowledge and Understanding (K) A. Organizational The user/individual on the job needs to know and understand: Context KA1. Responsibilities and line of reporting within the work area (Knowledge of the KA2. Protocol to obtain more information on work related tasks company / KA3. Organizational policies and procedures organization and KA4. Work target and review mechanism with your supervisor its processes) KA5. Process for offering/ obtaining work related assistance KA6. Protocol and format for reporting work related risks/ problems KA7. Contact person in case of queries on procedure or products KA8. Procedures for handling the tools and equipment KA9. Procedures with regard to material re-usage and disposal KA10. Quality standards and the reporting procedures KA11. Documentation required as part of the process B. Technical The user/individual on the job needs to know and understand: Knowledge KB1. Leather and artificial leather KB2. Materials used in making footwear KB3. Basic footwear design KB4. Defect Identification procedures KB5. Materials used in footwear repair -Thread nylon thread, dendrite adhesives, bit pieces of Leathers of various colours, dendrite, rubber soles of various thickness, rubber solution, heel stack, fillers, etc. KB6. Hand tools for repairing of footwear- Hand needle, screw driver, spanners, hammers, iron rod, scrapper tool for roughing, etc. KB7. Stitching and pasting methods KB8. Trimming procedures KB9. Fixing various types of accessories of the footwear KB10. Heel making and fixing procedures KB11. Filling procedures KB12. Finishing procedures after the repair KB13. Method of cleaning and polishing Skills (S) A. Core Skills / Writing Skills Generic Skills The user/ individual on the job needs to know and understand how to: SA1. Write in English/ local language as applicable SA2. Make appropriate makings during repair SA3. Fill up appropriate technical forms, process charts, activity logs in the 7
LSS/N4101
Carry out complex repairs on the footwear and other goods
B. Professional Skills
prescribed format of the company Reading Skills The user/ individual on the job needs to know and understand how to: SA4. Read English/ local language as applicable SA5. Read and understand manuals, health and safety instructions, memos, reports, job cards etc. Oral Communication (Listening and Speaking Skills) The user/ individual on the job needs to know and understand how to: SA6. Listen actively SA7. Communicate effectively with supervisors, managers, customers, etc. Decision Making The user/ individual on the job needs to know and understand how to: SB1. Analyse the defects and determine the type of repair SB2. Take appropriate actions in terms of any deviations from the process Plan and Organize The user/ individual on the job needs to know and understand how to: SB3. Plan work according to the required schedule and location SB4. Keep the required materials sequentially in an organized manner Customer Centricity The user/ individual on the job needs to know and understand how to: SB5. Work as per customer requirements SB6. Ensure the customer is satisfied with the repair Problem Solving The user/ individual on the job needs to know and understand how to: SB7. Review the defects and take appropriate actions SB8. Make repairs with the available materials at the shop Analytical Thinking The user/ individual on the job needs to know and understand how to: SB9. Analyze the damaged area of the footwear Critical Thinking The user/ individual on the job needs to know and understand how to: SB10. Assess and control the quality standards of the cut materials as per customer standards
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LSS/N4101
Carry out complex repairs on the footwear and other goods
NOS Version Control
NOS Code Credits (NSQF) Sector Industry Sub-sector Occupation
LSS/N4101 TBD Leather Footwear/ Goods and Garments Repairing & Footwear Making
Version number Drafted on
1.0 12/11/16
Last reviewed on
07/12/16
Next review date
12/12/19
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LSS/N4102 Carry out footwear making operations using hand tools, equipment and basic machines ------------------------------------------------------------------------------------------------------------------------------------------
National Occupational Standard
Overview This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities required to make a complete footwear using tools, equipment and basic machines.
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National Occupational Standard
LSS/N4102 Carry out footwear making operations using hand tools, equipment and basic machines Unit Code Unit Title (Task) Description Scope
LSS/N4102 Carry out footwear making operations using hand tools, equipment and basic machines The person is required to make complete footwear using tools, equipment and basic machines. This unit/task covers the following:
Cutting Skiving Stitching Lasting Sole Attaching Finishing
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Cutting
To be competent, the user/individual on the job must be able to: PC1. Make sure the work area is free from hazards PC2. Calculate the number of components needed for production PC3. Select the tools and materials for the work PC4. Set up the equipment PC5. Check the quality and characteristics of the material match the required standards before starting to cut PC6. Use tools and equipment for hand cutting PC7. Make sure that when cutting the material Avoid damaging self and others Avoid damage to the knife and other equipment PC8. Avoid any imperfections in the material when cutting PC9. Calculate the components required PC10. Cut appropriately to avoid wastage PC11. Meet company usage tolerances for efficient pattern interlocking PC12. Identify and respond to imperfections, defects and damage due to mishandling PC13. Make sure that the cut material is correctly sorted to assist the next stage of production PC14. Ensure if the Rampi/Khurpi is clean. If not, clean the Rampi/Khurpi. PC15. Ensure if the Rampi/Khurpi is sharp. If not, sharpen the Rampi/Khurpi using the sharpening stone. PC16. Adjust the width and thickness as per the specifications to perform skiving of the material (Marked Leather Sheets) PC17. Carryout skiving operation as per the specification PC18. Carryout folding post skiving based on the net pattern or base pattern, if required PC19. Carry out visual inspection to ensure the accuracy of the skiving PC20. Sort out the material and threads as per the specifications of the
Skiving
Stitching
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LSS/N4102 Carry out footwear making operations using hand tools, equipment and basic machines PC21. PC22. PC23. PC24.
Lasting
PC25. PC26. PC27. PC28. PC29. PC30. PC31. PC32. PC33. PC34. PC35. PC36. PC37. PC38. PC39. PC40. PC41.
Sole Attaching
PC42. PC43. PC44. PC45. PC46. PC47. PC48.
product Select the right thread, needle and stitching tools as per the specifications of the product Adjust the tension and stitch length Check the upper components and conduct shade wise pairing Stitch the correct materials in the right sequence as required by the production specification Apply adhesives on the components if required Fold the components by hand as per the requirement of the design Conduct visual inspection after the stitching is complete Ensure the adhesive is prepared appropriately as per the standard procedure Soak the toe cap and counter in the adhesive as per the manufacturers instruction Ensure the toe cap and counter is dry by allowing them to dry as per the specified drying time Insert the toe cap and counter inside the upper as per the operating procedure Fix the upper on the last as per the standard operating procedure Ensure the back height of the upper is adjusted as per the mark on the last Apply the glue evenly on the inner edges of the upper and outer edges of the insole as per the operating procedures Attach the upper onto the insole and draft the nail as per the standard procedure Trim the excess edges of the upper to avoid wrinkles as per the standard procedures Dry the upper for the specified amount of time Remove the nails from the upper following safety and operating standards Hammer the fore part, side and seat of the upper on to the insole as per the standard procedures Remove the wrinkles by hammering using mallet following the standard safety and operating procedures Ensure the lasted uppers are prepared for the next operation as per the standards specified by the organization Ensure the lasted upper is free from production and handling damages Keep the materials and tools ready for sole attaching Ensure the adhesive is prepared appropriately as per the standard procedure Ensure that the sole and the upper are matched as per the end product Check for any damages in the upper and the bottom sole before attaching Apply the adhesive to the upper and the sole evenly Attach the sole and the upper correctly 12
LSS/N4102 Carry out footwear making operations using hand tools, equipment and basic machines PC49. Press the sole and the upper using hand or hammer PC50. Leave the footwear for drying before passing it to the next stage of production PC51. Clean the footwear if there is any spillage of adhesive or any other waste material on the footwear Finishing PC52. Clean the footwear carefully to remove any residues PC53. Ensure that any extra threads or material on the footwear are trimmed properly PC54. Check the stamping/ embossing required as per client specifications PC55. Ensure that the stamping or embossing is done properly and as per client specifications PC56. Swipe a cotton brush over the surface of the footwear to erase any excess wax or other residues PC57. Application of cream/wax evenly for a smooth finish and appearance of the footwear PC58. Polish the footwear with a manual brush or through the brushing wheel to ensure a smooth finish for the footwear PC59. Wrap the footwear with wrapping paper PC60. Ensure the wrapped footwear is placed in the box Knowledge and Understanding (K) A. Organizational The user/individual on the job needs to know and understand: Context KA1. Types of problems with quality (Knowledge of the KA2. Consequences of not rectifying problems company / KA3. Safe working practices and organizational procedures organization and KA4. Limits of personal responsibility its processes) KA5. The lines of communication, authority and reporting procedures KA6. The organization’s rules and guidelines (including timekeeping) KA7. The company’s quality standards KA8. Equipment operating procedures / manufacturer’s instructions B. Technical The user/individual on the job needs to know and understand: Knowledge KB1. Knowledge of footwear products and styles of footwear currently being produced KB2. Basic units of measurements knowledge Methods of calculating the number of components required KB3. Methods of cutting to ensure maximum usage and minimum wastage KB4. Procedures to use Rampi/Khurpi for skiving KB5. Procedures and concept of the operations followed in the skiving process KB6. Procedures to use the tools for lasting hammer, pincher, etc. KB7. Procedures and concept of the operations followed in the lasting process KB8. The different kinds of lasts and the appropriate ones to be used KB9. The various adhesives and proper application of adhesive KB10. How to pull and attach the sides of the shoes KB11. Sole attaching process 13
LSS/N4102 Carry out footwear making operations using hand tools, equipment and basic machines KB12. KB13. KB14. KB15. KB16. KB17. KB18. KB19. KB20. KB21. Skills (S) A. Core Skills / Generic Skills
B. Professional Skills
Types of adhesives- permanent and temporary Basic Reactivation process The various steps involved in footwear finishing operations The importance of the finishing process and its implications on the final quality and appearance of the footwear The importance of cleaning and the implications of not doing it properly Various steps involved in the trimming process Various steps involved in polishing process and the preparatory work required The various coating techniques which include roller coating, curtain coating and spraying Different kinds of waxes and their proper application Different kinds of brushes and their proper application
Writing Skills The user/ individual on the job needs to know and understand how to: SA1. Write in English/ local language as applicable Reading Skills The user/ individual on the job needs to know and understand how to: SA2. Read and comprehend English/ local language as applicable SA3. Read and understand manuals, health and safety instructions, memos, reports, job cards etc. Oral Communication (Listening and Speaking Skills) The user/ individual on the job needs to know and understand how to: SA4. Listen actively SA5. Communicate effectively with supervisors, managers, etc. Decision Making The user/ individual on the job needs to know and understand how to: SB1. Analyse the defects and the procedure for dealing with it SB2. Take appropriate actions in terms of any deviations from the process Plan and Organize The user/ individual on the job needs to know and understand how to: SB3. Organize tools and equipment to be used SB4. Plan work according to the required schedule Customer Centricity The user/ individual on the job needs to know and understand how to: SB5. Ensure timely delivery of products as per customer specifications Problem Solving The user/ individual on the job needs to know and understand how to: SB6. Identify possible defects and how to rectify them SB7. Review the defects and take appropriate actions to rectify Analytical Thinking The user/ individual on the job needs to know and understand how to: SB8. Diagnose common problems in the tools/ equipment based on visual 14
LSS/N4102 Carry out footwear making operations using hand tools, equipment and basic machines inspection Critical Thinking The user/ individual on the job needs to know and understand how to: SB9. Assess and control the quality standards of the product as per customer standards
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LSS/N4102 Carry out footwear making operations using hand tools, equipment and basic machines
NOS Version Control NOS Code Credits (NSQF) Sector Industry Sub-sector Occupation
LSS/N4102 TBD Leather Footwear/ Goods and Garments Repairing & Footwear Making
Version number Drafted on
1.0 12/11/16
Last reviewed on
07/12/16
Next review date
12/12/19
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16
LSS/N4103 Contribute to achieving product quality in leather repair works and footwear making ------------------------------------------------------------------------------------------------------------------------------------------
National Occupational Standard
Overview This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities required to ensure that the quality is achieved while performing repair works and making footwear.
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National Occupational Standard
LSS/N4103 Contribute to achieving product quality in leather repair works and footwear making Unit Code Unit Title (Task) Description Scope
LSS/N4103 Contribute to achieving product quality in leather repair works and footwear making The person is required to ensure that the quality is achieved while carrying out repair works and making footwear. This unit/task covers the following:
Contribute to achieving the product quality
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Contribute to achieving the product quality
To be competent, the user/individual on the job must be able to: PC1. Analyse the footwear/ leather goods to determine the repair required PC2. Identify faults in finished products and trace their causes PC3. Ensure the optimum condition of the hand toold used in repairs and footwear making PC4. Check the performance of the tools for signs of faulty operations and take actions accordingly PC5. Identify faults in materials and products PC6. Ensure that the stitching done appropriately and neatly PC7. Check for any loose threads after the stitching is complete and trim if required PC8. Ensure that both the pair of the footwear look similar after the completion of the repair PC9. Ensure that there is no spillage of glue in any part of the footwear after pasting different parts PC10. Ensure that enough pressure is put by hand/ hammer after glue application to avoid opening of any part PC11. Clean and polish the footwear/ goods after the repair is complete Knowledge and Understanding (K) C. Organizational The user/individual on the job needs to know and understand: Context KA1. Types of problems with quality (Knowledge of the KA2. Consequences of not rectifying problems company / KA3. Safe working practices and organizational procedures organization and KA4. Limits of personal responsibility its processes) KA5. The lines of communication, authority and reporting procedures KA6. The organization’s rules and guidelines (including timekeeping) KA7. The company’s quality standards KA8. Equipment operating procedures / manufacturer’s instructions D. Technical The user/individual on the job needs to know and understand: Knowledge KB1. The different types of faults likely to be found after the repair of the footwear KB2. The different techniques and methods used to detect faults KB3. The inspection methods that can be used KB4. Importance of product checks 18
LSS/N4103 Contribute to achieving product quality in leather repair works and footwear making KB5. KB6. KB7. KB8. KB9.
The acceptable solutions for particular faults The consequences of not rectifying problems The types of adjustments suitable for specific types of faults Responsibilities at work during production Company’s quality and production targets and the effect of not meeting these on self and/or the team KB10. Difference between correctable and non-correctable faults Skills (S) C. Core Skills / Generic Skills
D. Professional Skills
Writing Skills The user/ individual on the job needs to know and understand how to: SA1. Write in English/ local language as applicable Reading Skills The user/ individual on the job needs to know and understand how to: SA2. Read and comprehend English/ local language as applicable SA3. Read and understand manuals, health and safety instructions, memos, reports, job cards etc. Oral Communication (Listening and Speaking Skills) The user/ individual on the job needs to know and understand how to: SA4. Listen actively SA5. Communicate effectively with supervisors, managers, etc. Decision Making The user/ individual on the job needs to know and understand how to: SB1. Analyse the defects and the procedure for dealing with it SB2. Take appropriate actions in terms of any deviations from the process Plan and Organize The user/ individual on the job needs to know and understand how to: SB3. Organize tools and equipment to be used SB4. Plan work according to the required schedule and location Customer Centricity The user/ individual on the job needs to know and understand how to: SB5. Ensure timely delivery of products as per customer specifications Problem Solving The user/ individual on the job needs to know and understand how to: SB6. Identify possible defects and how to rectify them SB7. Review the defects and take appropriate actions to rectify Analytical Thinking The user/ individual on the job needs to know and understand how to: SB8. Diagnose common problems in the tools/ equipment based on visual inspection Critical Thinking The user/ individual on the job needs to know and understand how to: SB9. Assess and control the quality standards of the product as per customer standards
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LSS/N4103 Contribute to achieving product quality in leather repair works and footwear making
NOS Version Control NOS Code Credits (NSQF) Sector Industry Sub-sector Occupation
LSS/N4103 TBD Leather Footwear/ Goods and Garments Repairing & Footwear Making
Version number Drafted on
1.0 12/11/16
Last reviewed on
07/12/16
Next review date
12/12/19
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20
LSS/N4104 Coordinate with vendors and footwear manufacturing unit for work orders ------------------------------------------------------------------------------------------------------------------------------------------
National Occupational Standard
Overview This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities required to coordinate with other cobblers and clients for the completion of work orders.
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National Occupational Standard
LSS/N4104 Coordinate with vendors and footwear manufacturing unit for work orders Unit Code Unit Title (Task) Description Scope
LSS/N4104 Coordinate with vendors and footwear manufacturing unit for work orders The person is required to coordinate with other cobblers and clients for the completion of work orders. This unit/task covers the following:
Coordinate with vendors Coordinate with footwear manufacturing units Monetary transactions
Performance Criteria(PC) w.r.t. the Scope
Element Coordinate vendors
Performance Criteria with To be competent, the user/individual on the job must be able to:
PC1. PC2. PC3. PC4.
Coordinate with PC5. footwear PC6. manufacturing units PC7.
PC8. PC9. PC10. Monetary Transactions
PC11. PC12. PC13.
Distribute and delegate work among vendors in the region Ensure the work is distributed based on parts of shoe to respective vendor Coordinate the workings of different vendors to ensure completion of work before the deadline Ensure the quality of their work and the footwear components are as per the standards Receive work orders from the existing clients Understand the client requirements and specifications Discuss work order deadlines and payment schedules Inspect the quality of the final product before the final delivery to the client Ensure work orders are delivered on time Look for potential clients in the nearby locations/ region to expand the clientele Check the amount received from the customer/ client for the work order Receive the payment via different modes- cash, cheque, online transfers, etc. Maintain record and documentation
Knowledge and Understanding (K) A. Organizational The user/individual on the job needs to know and understand: Context KA1. Protocol to obtain more information on work related tasks (Knowledge of the KA2. Common hazards in the work area and procedures for dealing with company / them organization and KA3. Procedures for handling the tools and equipment its processes) KA4. Procedures with regard to material re-usage and disposal KA5. Quality standards and the reporting procedures KA6. Documentation required as part of the process B. Technical The user/individual on the job needs to know and understand: Knowledge KB1. Components of footwear 22
LSS/N4104 Coordinate with vendors and footwear manufacturing unit for work orders KB2. Procedures for quality checks KB3. Escalation matrix KB4. Timeline creation KB5. Delegation of work KB6. Client handling procedures KB7. Creation of work order reports KB8. KB9. Skills (S) A. Core Skills / Generic Skills
B. Professional Skills
Modes of transactions Basics of Project Management
Writing Skills The user/ individual on the job needs to know and understand how to: SA1. Write in basic English/ local language as applicable SA2. Make necessary documentation pertaining to business activities Reading Skills The user/ individual on the job needs to know and understand how to: SA3. Read basic English/ local language as applicable Oral Communication (Listening and Speaking Skills) The user/ individual on the job needs to know and understand how to: SA4. Speak to customers and material dealers courteously SA5. Listen carefully to understand customer requirements Decision Making The user/ individual on the job needs to know and understand how to: SB1. Take decision with systematic course of actions and/or response SB2. Choose work procedures Plan and Organize The user/ individual on the job needs to know and understand how to: SB3. Organize one work activities and work orders based on priorities Customer Centricity The user/ individual on the job needs to know and understand how to: SB4. Manage relationships with cobblers and clients Problem Solving The user/ individual on the job needs to know and understand how to: SB5. Resolve issues as and when it arises without any delay Analytical Thinking The user/ individual on the job needs to know and understand how to: SB6. Diagnose common problems in the tools and equipment based on visual inspection Critical Thinking The user/ individual on the job needs to know and understand how to: SB7. Analyse, evaluate and apply the information gathered from observation, experience, reasoning, or communication to act efficiently
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LSS/N4104 Coordinate with vendors and footwear manufacturing unit for work orders
NOS Version Control NOS Code Credits (NSQF) Sector Industry Sub-sector Occupation
LSS/N4104 TBD Leather Footwear/ Goods and Garments Repairing & Footwear Making
Version number Drafted on
1.0 12/11/16
Last reviewed on
07/12/16
Next review date
12/12/19
Back To Top
24
LSS/N4105
Start and manage enterprise for footwear repair and assembling
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National Occupational Standard
Overview This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities required to carry out and manage day to day business activities.
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National Occupational Standard
LSS/N4105 Unit Code Unit Title (Task) Description Scope
Start and manage enterprise for footwear repair and assembling LSS/N4105 Start and manage enterprise for footwear repair and assembling The person is required to carry out and manage day to day business activities. This unit/task covers the following:
Procurement of Materials Customer Service Cash Transactions
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Procurement materials
of To be competent, the user/individual on the job must be able to: PC1. Ascertain the prices of various materials used for repair of footwear from the market PC2. Identify the material required for repair of the footwear PC3. Ensure the availability of all the materials required for repair of footwear at all times PC4. Maintain record of purchase from the market/ dealers Customer Service PC5. Identify customer requirement for the repair of the footwear PC6. Analyse the footwear to understand to determine the amount of mending required PC7. Estimate the cost based on the mending required PC8. Communicate to the customer the charges for the repair of the footwear PC9. Negotiate politely with the customers if required PC10. Ensure that the customer is satisfied after the repair is complete Cash Transactions PC11. Check the amount received from the customer for the repair done PC12. Return the balance amount to the customer if requirement PC13. Maintain record of money earned on a daily basis PC14. Calculate the inflow and outflow of cash to determine the profits Knowledge and Understanding (K) C. Organizational The user/individual on the job needs to know and understand: Context KA1. Protocol to obtain more information on work related tasks (Knowledge of the KA2. Common hazards in the work area and procedures for dealing with company / them organization and KA3. Procedures for handling the tools and equipment its processes) KA4. Procedures with regard to material re-usage and disposal KA5. Quality standards and the reporting procedures KA6. Documentation required as part of the process D. Technical The user/individual on the job needs to know and understand: Knowledge KB1. Materials required for the repair KB2. Market for procurement of materials KB3. Importance of customer service KB4. Importance of effective communication KB5. Cost estimation KB6. Basic calculation 26
LSS/N4105 Skills (S) C. Core Skills / Generic Skills
D. Professional Skills
Start and manage enterprise for footwear repair and assembling Writing Skills The user/ individual on the job needs to know and understand how to: SA1. Write in basic English/ local language as applicable SA2. Make necessary documentation pertaining to business activities Reading Skills The user/ individual on the job needs to know and understand how to: SA3. Read basic English/ local language as applicable Oral Communication (Listening and Speaking Skills) The user/ individual on the job needs to know and understand how to: SA4. Speak to customers and material dealers courteously SA5. Listen carefully to understand customer requirements Decision Making The user/ individual on the job needs to know and understand how to: SB1. Take decision with systematic course of actions and/or response SB2. Choose work procedures SB2.select appropriate hand tools and personal protection devices considering safety requirements, materials being used Plan and Organize The user/ individual on the job needs to know and understand how to: SB3. Select daily activities based on priorities Customer Centricity The user/ individual on the job needs to know and understand how to: SB4. Manage relationships with customers SB5. Communicate the cost of the repair politely with the customers Problem Solving The user/ individual on the job needs to know and understand how to: SB6. Resolve issues as and when it arises without any delay Analytical Thinking The user/ individual on the job needs to know and understand how to: SB7. Diagnose common problems in the tools and equipment based on visual inspection Critical Thinking The user/ individual on the job needs to know and understand how to: SB8. Analyse, evaluate and apply the information gathered from observation, experience, reasoning, or communication to act efficiently
27
LSS/N4105
Start and manage enterprise for footwear repair and assembling
NOS Version Control NOS Code Credits (NSQF) Sector Industry Sub-sector Occupation
LSS/N4104 TBD Leather Footwear/ Goods and Garments Repairing & Footwear Making
Version number Drafted on
1.0 12/11/16
Last reviewed on
07/12/16
Next review date
12/12/19
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28
LSS/N8801
Maintain work area, tools and equipment
------------------------------------------------------------------------------------------------------------------------------------------
National Occupational Standard
Overview This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities required to organise/ maintain work areas and activities to ensure tools and equipment are maintained.
29
National Occupational Standard
LSS/N8801 Unit Code Unit Title (Task) Description Scope
Maintain work area, tools and equipment LSS/N8801 Maintain work area, tools and equipment The person is required to organise/ maintain work areas and activities to ensure tools and equipment are maintained. This unit/task covers the following: •
Maintenance of work area, tools and equipment
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Maintenance of work area, tools and equipment
To be competent, the user/individual on the job must be able to: PC1. Handle materials, equipment and tools safely and correctly PC2. Use correct lifting and handling procedures PC3. Use materials judiciously to minimize waste PC4. Maintain a clean and hazard free working area PC5. Move around the workplace with care PC6. Clean oil and dirt from the tools regularly PC7. Carry out running maintenance within agreed schedules PC8. Store the materials and accessories appropriately PC9. Keep the tools and equipment safely in the designated place after use PC10. Dispose of waste safely in the designated location PC11. Store cleaning equipment safely after use PC12. Complete and store accurate records and documentation PC13. Maintain proper lighting, ventilation to make sure general comfort is there while working PC14. Maintain appropriate environment to protect stock from pilfering, theft, damage and deterioration Knowledge and Understanding (K) A. Organizational The user/individual on the job needs to know and understand: Context KA1. Responsibilities and line of reporting within the work area (Knowledge of the KA2. Protocol to obtain more information on work related tasks company / KA3. Organizational policies and procedures organization and KA4. Work target and review mechanism with your supervisor its processes) KA5. Process for offering/ obtaining work related assistance KA6. Protocol and format for reporting work related risks/ problems KA7. Contact person in case of queries on procedure or products KA8. Common hazards in the work area and procedures for dealing with them KA9. Procedures for handling the tools and equipment KA10. Procedures with regard to material re-usage and disposal KA11. Quality standards and the reporting procedures KA12. Documentation required as part of the process B. Technical The user/individual on the job needs to know and understand: Knowledge KB1. Work instructions and specifications and interpret them accurately KB2. Method to make use of the information detailed in specifications and 30
LSS/N8801
Maintain work area, tools and equipment instructions Relation between work role and the overall manufacturing process The importance of good time keeping and attendance The importance of minimized production costs The importance of taking action when problems are identified Different ways of minimizing waste The importance of running maintenance and regular cleaning Effects of contamination on products through oil, dirt Common faults with equipment and the method to rectify Maintenance procedures and manufacturer’s instructions Hazards likely to be encountered when conducting routine maintenance KB13. Different types of cleaning equipment, substances and their use KB14. Safe working practices for cleaning and the method of carrying them out KB3. KB4. KB5. KB6. KB7. KB8. KB9. KB10. KB11. KB12.
Skills (S) A. Core Skills / Generic Skills
B. Professional Skills
Writing Skills The user/ individual on the job needs to know and understand how to: SA1. Write and document appropriate technical forms, job cards, inspection sheets as required format of the company Reading Skills The user/ individual on the job needs to know and understand how to: SA2. Read and understand manuals, health and safety instructions, memos, reports, job cards etc. Oral Communication (Listening and Speaking Skills) The user/ individual on the job needs to know and understand how to: SA3. Speak and communicate effectively to peers, customers and supervisors Decision Making The user/ individual on the job needs to know and understand how to: SB1. Take appropriate decisions regarding to responsibilities SB2. Assess for any damage/faulty component in the concerned equipment, tool and take action accordingly SB3. Make necessary decisions for replacing the tool and equipment Plan and Organize The user/ individual on the job needs to know and understand how to: SB4. Plan for cleaning and lubricating the concerned tools and equipment SB5. Plan for cleaning the concerned tools and workplace regularly Customer Centricity The user/ individual on the job needs to know and understand how to: SB6. Ensure and follow organizational procedures pertaining to health and safety are followed Problem Solving The user/ individual on the job needs to know and understand how to: SB7. Solve operational role related issues 31
LSS/N8801
Maintain work area, tools and equipment Analytical Thinking The user/ individual on the job needs to know and understand how to: SB8. Diagnose common problems in the tools and equipment based on visual inspection, sound, temperature etc. Critical Thinking The user/ individual on the job needs to know and understand how to: SB9. Analyse, evaluate and apply the information gathered from observation, experience, reasoning, or communication to act efficiently
32
LSS/N8801
Maintain work area, tools and equipment
NOS Version Control NOS Code Credits (NSQF) Sector Industry Sub-sector Occupation
LSS/N8801 TBD Leather Footwear/ Goods and Garments Repairing & Footwear Making
Version number Drafted on
1.0 12/11/16
Last reviewed on
07/12/16
Next review date
12/12/19
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33
LSS/N8601
Maintain health, safety and security at workplace
------------------------------------------------------------------------------------------------------------------------------------------
National Occupational Standard
Overview This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities required to comply with health, safety and security requirements at the workplace and covers procedures to prevent, control and minimize risk to self and others.
34
National Occupational Standard
LSS/N8601 Unit Code Unit Title (Task) Description Scope
Maintain health, safety and security at workplace LSS/N8601 Maintain health, safety and security at workplace The person is required to comply with health, safety and security requirements at the workplace. This unit/task covers the following:
Compliance with health, safety and security requirements at work
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Compliance with health, safety and security requirements at work
To be competent, the user/individual on the job must be able to: PC1. Comply with health and safety related instructions applicable to the workplace PC2. Use and maintain personal protective equipment as per protocol PC3. Carry out own activities in line with approved guidelines and procedures PC4. Maintain a healthy lifestyle and guard against dependency on intoxicants PC5. Follow environment management system related procedures PC6. Identify and correct (if possible) malfunctions in machinery and equipment PC7. Report any service malfunctions that cannot be rectified PC8. Store materials and equipment in line with manufacturer’s and organizational requirements PC9. Safely handle and move waste and debris PC10. Minimize health and safety risks to self and others due to own actions PC11. Seek clarifications, from supervisors or other authorized personnel in case of perceived risks PC12. Monitor the workplace and work processes for potential risks and threats PC13. Carry out periodic walk-through to keep work area free from hazards and obstructions, if assigned PC14. Report hazards and potential risks/ threats to supervisors or other authorized personnel PC15. Participate in mock drills/ evacuation procedures organized at the workplace PC16. Undertake first aid, fire-fighting and emergency response training, if asked to do so PC17. Take action based on instructions in the event of fire, emergencies or accidents PC18. Follow organization procedures for shutdown and evacuation when required Knowledge and Understanding (K) A. Organizational The user/individual on the job needs to know and understand: Context KA1. Health and safety related practices applicable at the workplace 35
LSS/N8601 (Knowledge of the company / organization and its processes)
B. Technical Knowledge
Skills (S) A. Core Skills / Generic Skills
B. Professional Skills
Maintain health, safety and security at workplace KA2. KA3.
Potential hazards, risks and threats based on nature of operations Organizational procedures for safe handling of equipment and machine operations KA4. Potential risks due to own actions and methods to minimize these KA5. Environmental management system related procedures at the workplace KA6. Layout of the plant and details of emergency exits, escape routes, emergency equipment and assembly points KA7. Potential accidents and emergencies and response to these scenarios KA8. Reporting protocol and documentation required KA9. Details of personnel trained in first aid, fire-fighting and emergency response KA10. Actions to take in the event of a mock drills/ evacuation procedures or actual accident, emergency or fire The user/individual on the job needs to know and understand: KB1. Occupational health and safety risks KB2. Personal protective equipment and method of use KB3. Identification, handling and storage of hazardous substances KB4. Proper disposal system for waste and by-products KB5. Signage related to health and safety and their meaning KB6. Importance of sound health, hygiene and good habits KB7. Ill-effects of alcohol, tobacco and drugs Writing Skills The user/ individual on the job needs to know and understand how to: SA1. Document and report any health and safety related incidents/ accidents Reading Skills The user/ individual on the job needs to know and understand how to: SA2. Read and comprehend manuals of operations SA3. Read all organizational and equipment related health and safety manuals and documents SA4. Read instructions, guidelines/procedures/rules related to the worksite and machine operations Oral Communication (Listening and Speaking Skills) The user/ individual on the job needs to know and understand how to: SA5. Give clear instructions to co-workers, subordinates and other personnel SA6. Use correct technical terms while interacting with supervisor Decision Making The user/ individual on the job needs to know and understand how to: SB1. Make an appropriate timely decision in responding to emergencies/accidents in line with organization SB2. Evaluate and use correct PPE and other safety gear while at the workplace Plan and Organize 36
LSS/N8601
Maintain health, safety and security at workplace The user/ individual on the job needs to know and understand how to: SB3. Work with supervisors/ team mates to carry out work related tasks SB4. Plan work according to the required schedule SB5. Keep work area free from potential hazards Customer Centricity The user/ individual on the job needs to know and understand how to: SB6. Ensure and follow organizational procedures pertaining to health and safety are followed Problem Solving The user/ individual on the job needs to know and understand how to: SB7. Take appropriate actions during emergencies, accidents or fire at the workplace SB8. Resolve issues pertaining to malfunctions in machineries and report if required Analytical Thinking The user/ individual on the job needs to know and understand how to: SB9. Identify emergency situations SB10. Identify cause effect relationship for the emergencies Critical Thinking The user/ individual on the job needs to know and understand how to: SB11. Analyse, evaluate and apply the information gathered from observation, experience, reasoning, or communication to act efficiently
37
LSS/N8601
Maintain health, safety and security at workplace
NOS Version Control NOS Code Credits (NSQF) Sector Industry Sub-sector Occupation
LSS/N8601 TBD Leather Footwear/ Goods and Garments Repairing & Footwear Making
Version number Drafted on
1.0 12/11/16
Last reviewed on
07/12/16
Next review date
12/12/19
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38
LSS/N8701 Comply with industry, regulatory and organizational requirements ------------------------------------------------------------------------------------------------------------------------------------------
National Occupational Standard
Overview This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities required for complying with industry, regulatory and organizational requirements at the workplace.
39
National Occupational Standard
LSS/N8701 Comply with industry, regulatory and organizational requirements Unit Code Unit Title (Task) Description Scope
LSS/N8701 Comply with industry, regulatory and organizational requirements The person is required to comply with industry, regulatory and organizational requirements at the workplace. This unit/task covers the following:
Compliance with industry, regulatory and organizational requirements
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Compliance with industry, regulatory and organizational requirements
To be competent, the user/individual on the job must be able to: PC1. Carry out work functions in accordance with legislation and regulations, organizational guidelines and procedures PC2. Seek and obtain clarifications on policies and procedures, from the supervisor or other authorized personnel PC3. Apply and follow these policies and procedures within the work practices PC4. Provide support to the supervisor and team members in enforcing these considerations PC5. Identify and report any possible deviation to these requirements Knowledge and Understanding (K) A. Organizational The user/individual on the job needs to know and understand: Context KA1. The importance of having an ethical and value-based approach to (Knowledge of the governance company / KA2. Benefits to the company and oneself due to practice of these organization and procedures its processes) KA3. Specific to the industry/sector, know and understand: Legal, regulatory and ethical requirements Procedures to follow if someone does not meet the requirements KA4. Customer specific requirements mandated as a part of the work process B. Technical The user/individual on the job needs to know and understand: Knowledge KB1. Country / customer specific regulations for the sector and their importance KB2. Reporting procedure in case of deviations KB3. Limits of personal responsibility Skills (S) A. Core Skills / Writing Skills Generic Skills The user/ individual on the job needs to know and understand how to: SA1. Write and document appropriate technical forms, job cards, inspection sheets as required format of the company Reading Skills The user/ individual on the job needs to know and understand how to: SA2. Read and comprehend the organizational documents pertaining to rules and procedures SA3. Read and comprehend basic English to read and interpret indicators in 40
LSS/N8701 Comply with industry, regulatory and organizational requirements
B. Professional Skills
the machine and operating manuals, job cards, visual cards, etc SA4. Read in the local language as applicable SA5. Read and understand manuals, health and safety instructions, memos, reports, job cards etc. Oral Communication (Listening and Speaking Skills) The user/ individual on the job needs to know and understand how to: SA6. Positively influence the team members into following procedures Decision Making The user/ individual on the job needs to know and understand how to: SB1. Take appropriate decisions related to responsibilities Plan and Organize The user/ individual on the job needs to know and understand how to: SB2. Plan and manage work routine based on company procedure Customer Centricity The user/ individual on the job needs to know and understand how to: SB3. Ensure and follow organizational procedures and policies Problem Solving The user/ individual on the job needs to know and understand how to: SB4. Evaluate and seek and obtain clarification from the superiors Analytical Thinking The user/ individual on the job needs to know and understand how to: SB5. Apply balanced judgement to different situations Critical Thinking The user/ individual on the job needs to know and understand how to: SB6. Analyse, evaluate and apply the information gathered from observation, experience, reasoning, or communication to act efficiently
41
LSS/N8701 Comply with industry, regulatory and organizational requirements
NOS Version Control NOS Code Credits (NSQF) Sector Industry Sub-sector Occupation
LSS/N8701 TBD Leather Footwear/ Goods and Garments Repairing & Footwear Making
Version number Drafted on
1.0 12/11/16
Last reviewed on
07/12/16
Next review date
12/12/19
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42
Qualification Pack for Cobbler
Annexure Nomenclature for QP and NOS Qualifications Pack 9 characters [ABC]/ Q 0101
[Insert 3 letter code for SSC]
QP number (2 numbers)
Q denoting Qualifications Pack
Occupation (2 numbers)
Occupational Standard An example of NOS with ‘N’
9 characters [ABC] / N 0101
[Insert 3 letter code for SSC]
OS number (2 numbers)
N denoting National Occupational Standard
Occupation (2 numbers)
43
Qualification Pack for Cobbler
The following acronyms/codes have been used in the nomenclature above: Sub-sector
Range of Occupation numbers
Finished Leather
1 to 20
Footwear Goods and Garments Common
21 to 50 51 to 80 85 to 100
Sequence
Description
Example
Three letters Slash
Industry name /
LSS /
Next letter
Whether QP or NOS
N
Next two numbers
Occupation code
01
Next two numbers
OS number
01
44
Qualification Pack for Cobbler
Job Role Cobbler Qualification Pack Code LSS/Q4101 Sector Skill Council Leather
Guidelines for Assessment: 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC 3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on these criteria 5. To pass the Qualification Pack, every trainee should score a minimum of 70% aggregate 6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on the balance NOS's to pass the Qualification Pack
Marks Allocation Assessment outcomes
Assessment Criteria for outcomes
1. LSS/N410 1 Carry out complex repairs on the footwear and other goods
PC1. Examine the damage to decide on attaching the patch to mend the footwear
Out Of
Theory
Skills Practical
6
2
4
6
2
4
6
2
4
PC4. Choose appropriate type of thread to be used based on the thickness and the colour match of the footwear/ patch being used
6
2
4
PC5. Apply glue for attaching and holding the patch/ parts together of required
6
2
4
PC6. Stitch the torn part using appropriate tools and materials as per the requirement of the footwear
6
2
4
PC2. Identify the type of stitching done as per the stitching requirements on the other pair of the footwear PC3. Choose appropriate type of patch material as per the texture, colour of the material used in the footwear
Total Mark
100
45
Qualification Pack for Cobbler
PC7. Perform different types of stitching using hand tools
5
2
3
PC8. Trim the additional thread if any after the stitching is complete
6
2
4
PC9. Check if the part is neatly stitched/ attached properly as per the other pair of the footwear
6
2
4
PC10. Examine the heel to understand the repair requirements- heel attaching/ heel replacing/ Heel trimming
6
2
4
PC11. Make the heel as per the requirement of the footwear • Measure the heel of the other pair to identify the dimensions of the heel • Choose the appropriate type of material as per its closeness to the original heel • Take measurements and mark appropriately • Cut the heel as per the marking using appropriate tools
7
2
5
PC12. Attach the heel to the bottom of the footwear as per the requirement of the footwear • Roughen the heel and the bottom of the shoe • Apply the glue evenly on the heel and the bottom of the footwear • Attach the heel and the bottom of the footwear appropriately • Press the heel on to the bottom of the footwear using hand and / hammer • Remove spillage of glue if any on any other part of the shoe • Use nails and hammer to ensure the heel is attached properly • Remove extra nails if any on the heel or any part of the sole • Perform filling of the holes using appropriate materials
10
2
8
PC13. Identify the type of accessory that is worn out of the footwear
5
2
3
PC14. Attach the accessories by stitching/ pasting on the footwear
7
2
5
6
2
4
6
2
4
100
32
68
PC15. Trim the extra thread from the stitches PC16. Clean the glue spillage if present on the footwear Total
46
Qualification Pack for Cobbler
2. LSS/N410 2 Carry out footwear making operations using hand tools, equipment and basic machines
PC1. Make sure the work area is free from hazards
4
2
2
PC2. Calculate the number of components needed for production
2
0
2
4
2
2
2
0
2
PC5. Check the quality and characteristics of the material match the required standards before starting to cut
6
2
4
PC6.
Use tools and equipment for hand cutting
6
2
4
PC7. Make sure that when cutting the material • Avoid damaging self and others • Avoid damage to the knife and other equipment
6
2
4
PC8. Avoid any imperfections in the material when cutting
4
2
2
PC9.
Calculate the components required
4
2
2
PC10. Cut appropriately to avoid wastage
6
2
4
PC11. Meet company usage tolerances for efficient pattern interlocking
4
2
2
PC12. Identify and respond to imperfections, defects and damage due to mishandling
5
2
3
PC13. Make sure that the cut material is correctly sorted to assist the next stage of production
6
2
4
PC14. Ensure if the Rampi/Khurpi is clean. If not, clean the Rampi/Khurpi.
5
2
3
PC15. Ensure if the Rampi/Khurpi is sharp. If not, sharpen the Rampi/Khurpi using the sharpening stone.
6
2
4
PC16. Adjust the width and thickness as per the specifications to perform skiving of the material (Marked Leather Sheets)
5
2
3
PC17. Carryout skiving operation as per the specification
5
2
3
PC18. Carryout folding post skiving based on the net pattern or base pattern, if required
5
2
3
PC3. work PC4.
Select the tools and materials for the Set up the equipment
47
Qualification Pack for Cobbler
PC19. Carry out visual inspection to ensure the accuracy of the skiving
2
0
2
PC20. Sort out the material and threads as per the specifications of the product
3
0
3
6
2
4
6
2
4
6
2
4
6
2
4
6
2
4
PC26. Fold the components by hand as per the requirement of the design
6
2
4
PC27. Conduct visual inspection after the stitching is complete
4
0
4
PC28. Ensure the adhesive is prepared appropriately as per the standard procedure
6
2
4
PC29. Soak the toe cap and counter in the adhesive as per the manufacturers instruction
6
2
4
PC30. Ensure the toe cap and counter is dry by allowing them to dry as per the specified drying time
6
2
4
PC31. Insert the toe cap and counter inside the upper as per the operating procedure
6
2
4
PC32. Fix the upper on the last as per the standard operating procedure
6
2
4
PC33. Ensure the back height of the upper is adjusted as per the mark on the last
6
2
4
PC34. Apply the glue evenly on the inner edges of the upper and outer edges of the insole as per the operating procedures
5
2
3
PC35. Attach the upper onto the insole and draft the nail as per the standard procedure
6
2
4
PC36. Trim the excess edges of the upper to avoid wrinkles as per the standard procedures
5
2
3
PC37. Dry the upper for the specified amount of time
5
2
3
PC38. Remove the nails from the upper following safety and operating standards
5
2
3
PC21. Select the right thread, needle and stitching tools as per the specifications of the product PC22. Adjust the tension and stitch length PC23. Check the upper components and conduct shade wise pairing PC24. Stitch the correct materials in the right sequence as required by the production specification PC25. Apply adhesives on the components if required
48
Qualification Pack for Cobbler
PC39. Hammer the fore part, side and seat of the upper on to the insole as per the standard procedures PC40. Remove the wrinkles by hammering using mallet following the standard safety and operating procedures
5
2
3
6
2
4
PC41. Ensure the lasted uppers are prepared for the next operation as per the standards specified by the organization
6
2
4
PC42. Ensure the lasted upper is free from production and handling damages
5
2
3
PC43. Keep the materials and tools ready for sole attaching
5
2
3
PC44. Ensure the adhesive is prepared appropriately as per the standard procedure
5
2
3
PC45. Ensure that the sole and the upper are matched as per the end product
6
2
4
PC46. Check for any damages in the upper and the bottom sole before attaching
5
2
3
PC47. Apply the adhesive to the upper and the sole evenly
4
0
4
6
2
4
6
2
4
PC50. Leave the footwear for drying before passing it to the next stage of production
5
2
3
PC51. Clean the footwear if there is any spillage of adhesive or any other waste material on the footwear
3
0
3
PC52. Clean the footwear carefully to remove any residues
3
0
3
PC53. Ensure that any extra threads or material on the footwear are trimmed properly
4
0
4
PC54. Check the stamping/ embossing required as per client specifications
3
0
3
PC55. Ensure that the stamping or embossing is done properly and as per client specifications
5
2
3
PC56. Swipe a cotton brush over the surface of the footwear to erase any excess wax or other residues
5
2
3
PC57. Application of cream/wax evenly for a smooth finish and appearance of the footwear
5
2
3
PC48. Attach the sole and the upper correctly PC49. Press the sole and the upper using hand or hammer
49
Qualification Pack for Cobbler
PC58. Polish the footwear with a manual brush or through the brushing wheel to ensure a smooth finish for the footwear
6
2
4
5
2
3
5
2
3
300
100
200
PC1. Analyse the footwear/ leather goods to determine the repair required
5
1
4
PC2. Identify faults in finished products and trace their causes
5
1
4
PC3. Ensure the optimum condition of the hand toold used in repairs and footwear making
4
1
3
4
1
3
5
1
4
PC6. Ensure that the stitching done appropriately and neatly
4
1
3
PC7. Check for any loose threads after the stitching is complete and trim if required
5
1
4
5
1
4
5
1
4
5
1
4
3
0
3
Total
50
10
40
50
4
1
3
PC59. Wrap the footwear with wrapping paper PC60. Ensure the wrapped footwear is placed in the box Total 3. LSS/N410 3 Contribute to achieving product quality in leather repair works and footwear making
PC4. Check the performance of the tools for signs of faulty operations and take actions accordingly PC5. Identify faults in materials and products
50
PC8. Ensure that both the pair of the footwear look similar after the completion of the repair PC9. Ensure that there is no spillage of glue in any part of the footwear after pasting different parts PC10. Ensure that enough pressure is put by hand/ hammer after glue application to avoid opening of any part PC11. Clean and polish the footwear/ goods after the repair is complete 4. LSS/N410 4 Coordinate with vendors and footwear manufacturing unit for work orders
PC1. Distribute and delegate work among vendors in the region
50
Qualification Pack for Cobbler
PC2. Ensure the work is distributed based on parts of shoe to respective vendors
4
1
3
PC3. Coordinate the workings of different vendors to ensure completion of work before the deadline
4
1
3
PC4. Ensure the quality of their work and the footwear components are as per the standards
4
1
3
PC5. clients
4
1
3
PC6. Understand the client requirements and specifications
4
1
3
PC7. Discuss work order deadlines and payment schedules
4
1
3
PC8. Inspect the quality of the final product before the final delivery to the client
4
1
3
PC9. time
4
1
3
PC10. Look for potential clients in the nearby locations/ region to expand the clientele
4
1
3
PC11. Check the amount received from the customer/ client for the work order
4
1
3
PC12. Receive the payment via different modescash, cheque, online transfers, etc.
3
1
2
PC13.
3
1
2
50
13
37
PC1. Ascertain the prices of various materials used for repair of footwear from the market
7
2
5
PC2. Identify the material required for repair of the footwear
6
2
4
4
1
3
PC4. Maintain record of purchase from the market/ dealers
3
1
2
PC5. Identify customer requirement for the repair of the footwear
4
1
3
PC6. Analyse the footwear to understand to determine the amount of mending required
5
2
3
PC7. Estimate the cost based on the mending required
4
1
3
Receive work orders from the existing
Ensure work orders are delivered on
Maintain record and documentation Total
5. LSS/N410 5 Start and manage enterprise for footwear repair and assembling
PC3. Ensure the availability of all the materials required for repair of footwear at all times
50
51
Qualification Pack for Cobbler
PC8. Communicate to the customer the charges for the repair of the footwear
3
1
2
PC9. Negotiate politely with the customers if required
3
1
2
PC10. Ensure that the customer is satisfied after the repair is complete
3
1
2
PC11. Check the amount received from the customer for the repair done
1
0
1
PC12. Return the balance amount to the customer if requirement
1
0
1
PC13. Maintain record of money earned on a daily basis
3
2
1
PC14. Calculate the inflow and outflow of cash to determine the profits
3
1
2
50
16
34
3
1
2
3
1
2
3
0
3
4
1
3
3
0
3
3
1
2
4
1
3
3
1
2
4
1
3
4
1
3
4
1
3
PC12. Complete and store accurate records and documentation
4
1
3
PC13. Maintain proper lighting, ventilation to make sure general comfort is there while working
4
1
3
PC14. Maintain appropriate environment to protect stock from pilfering, theft, damage and deterioration
4
1
3
Total 6. LSS/N880 1 Maintain work area, tools and equipment
PC1. Handle materials, equipment and tools safely and correctly PC2. Use correct lifting and handling procedures PC3. Use materials judiciously to minimize waste PC4. Maintain a clean and hazard free working area PC5. Move around the workplace with care PC6. Clean oil and dirt from the tools regularly PC7. Carry out running maintenance within agreed schedules PC8. Store the materials and accessories appropriately PC9. Keep the tools and equipment safely in the designated place after use PC10. Dispose of waste safely in the designated location PC11. Store cleaning equipment safely after use
50
52
Qualification Pack for Cobbler
Total 7. LSS/N860 1 Maintain health, safety and security at workplace
50
12
38
PC1. Comply with health and safety related instructions applicable to the workplace
1
0
1
PC2. Use and maintain personal protective equipment as per protocol
0.5
0
0.5
PC3. Carry out own activities in line with approved guidelines and procedures
1
0
1
PC4. Maintain a healthy lifestyle and guard against dependency on intoxicants
2
0
2
PC5. Follow environment management system related procedures
5.5
5
0.5
PC6. Identify and correct (if possible) malfunctions in machinery and equipment
0.5
0
0.5
1
0
1
1
0
1
1
0
1
PC10. Minimize health and safety risks to self and others due to own actions
0.5
0
0.5
PC11. Seek clarifications, from supervisors or other authorized personnel in case of perceived risks
0.5
0
0.5
2
0
2
0.5
0
0.5
5.5
5
0.5
PC15. Participate in mock drills/ evacuation procedures organized at the workplace
0.5
0
0.5
PC16. Undertake first aid, fire-fighting and emergency response training, if asked to do so
1
0
1
PC17. Take action based on instructions in the event of fire, emergencies or accidents
0.5
0
0.5
PC18. Follow organization procedures for shutdown and evacuation when required
0.5
0
0.5
PC7. Report any service malfunctions that cannot be rectified PC8. Store materials and equipment in line with manufacturer’s and organizational requirements PC9. Safely handle and move waste and debris
PC12. Monitor the workplace and work processes for potential risks and threats PC13. Carry out periodic walk-through to keep work area free from hazards and obstructions, if assigned PC14. Report hazards and potential risks/ threats to supervisors or other authorized personnel
25
53
Qualification Pack for Cobbler
Total 8. LSS/N870 1 Comply with industry, regulatory and organizational requirements
25
10
15
8
5
3
3
0
3
PC3. Apply and follow these policies and procedures within the work practices
2
0
2
PC4. Provide support to the supervisor and team members in enforcing these considerations
9
5
4
PC5. Identify and report any possible deviation to these requirements
3
0
3
Total
25
10
15
Grand Total
650
203
447
PC1. Carry out work functions in accordance with legislation and regulations, organizational guidelines and procedures
PC2. Seek and obtain clarifications on policies and procedures, from the supervisor or other authorized personnel
25
54
1.Introduction and Contacts..… Page no. 1 2.Qualifications Pack……….……...Page no.2 3.Glossary of Key Terms …………Page no.3 4.OS Units……………………..…….….Page no.2 5.Annexure: Nomenclature for QP & OS Page no.43 6.Assessment Criteria …………………Page no. 45
OS describe what individuals need to do, know and understand in order to carry out a particular job role or function OS are performance standards that individuals must achieve when carrying out functions in the workplace, together with specifications of the underpinning knowledge and understanding Leather Sector Skill Council E-mail: [email protected]
Introduction Qualification Pack - Cobbler SECTOR:
LEATHER
SUB SECTOR:
Footwear/ Goods and Garments
OCCUPATION:
Repairing & Footwear Making
REFERENCE ID:
LSS/Q4101
ALIGNED TO:
NCO-2015/ 7536.0300
Brief Job Description: Repairs different types of footwear and leather goods independently using hand tools. He also makes entire footwear depending on the requirements from the end customers or as required by the footwear manufacturing units and are also employed in some of the footwear manufacturing units. Personal Attributes: The individual should possess good hand-eye coordination and judgment in positioning and cutting. Also should have basic estimation and numerical skills along with ability to choose the correct leather/ non-leather parts for different components. He/ She should be inclined towards creativity and interested in mixing materials, textures and threads to create quality products.
Job Details
Qualification Pack for Cobbler
Qualifications Pack Code Job Role Credits(NSQF) Sector Sub-sector Occupation
LSS/Q4101 TBD Leather Footwear/ Goods and Garments Repairing & Footwear Making
NSQC Clearance on Job Role Role Description NSQF level Minimum Educational Qualifications Maximum Educational Qualifications Training (Suggested but not mandatory) Minimum Job Entry Age Experience
Cobbler Version number Drafted on Last reviewed on Next review date
1.0 12/11/16 07/12/16 12/12/19
N/A Cobbler, shoe repairer, shoe stitcher Repairs different types of footwear and leather goods independently using hand tools. He also makes entire footwear depending on the requirements of customers. 4 Class V preferably. N/A NA 18 years preferably. 1-2 years of experience in footwear and leather goods industry. Compulsory
Applicable National Occupational Standards (NOS)
Performance Criteria
1. LSS/N4101 Carry out complex repairs on the footwear and other goods 2. LSS/N4102 Carry out footwear making operations using hand tools, equipment and basic machines 3. LSS/N4103 Contribute to achieving product quality in leather repair works and footwear making 4. LSS/N4104 Coordinate with vendors and footwear manufacturing unit for work orders 5. LSS/N4105 Start and manage enterprise for footwear repair and assembling 6. LSS/N8801 Maintain work area, tools and equipment 7. LSS/N8601 Maintain health, safety and security at workplace Optional: 1. LSS/N8701 Comply with industry, regulatory and organizational requirements As described in the relevant OS units
2
Qualification Pack for Cobbler
Definition
Keywords /Terms Sector
Sub-sector Vertical Occupation Function
Sub-functions Job role Occupational Standards (OS)
Performance Criteria National Occupational Standards (NOS) Qualifications Pack Code Qualifications Pack(QP)
Unit Code Unit Title Description Scope
Knowledge and Understanding
Description Sector is a conglomeration of different business operations having similar businesses and interests. It may also be defined as a distinct subset of the economy whose components share similar characteristics and interests. Sub-sector is derived from a further breakdown based on the characteristics and interests of its components. Vertical may exist within a sub-sector representing different domain areas or the client industries served by the industry. Occupation is a set of job roles, which perform similar/related set of functions in an industry. Function is an activity necessary for achieving the key purpose of the sector, occupation, or area of work, which can be carried out by a person or a group of persons. Functions are identified through functional analysis and form the basis of OS. Sub-functions are sub-activities essential to fulfill achieving the objectives of the function. Job role defines a unique set of functions that together form a unique employment opportunity in an organization. OS specify the standards of performance an individual must achieve when carrying out a function in the workplace, together with the knowledge and understanding; he/she needs to meet that standard consistently. Occupational Standards are applicable both in the Indian and global contexts. Performance Criteria are statements that together specify the standard of performance required when carrying out a task. NOS are Occupational Standards which apply uniquely in the Indian context. Qualifications Pack Code is a unique reference code that identifies a qualifications pack. Qualifications Pack comprises the set of OS, together with the educational, training and other criteria required to perform a job role. A Qualifications Pack is assigned a unique qualification pack code. Unit Code is a unique identifier for an Occupational Standard, which is denoted by an ‘N’. Unit Title gives a clear overall statement about what the incumbent should be able to do. Description gives a short summary of the unit content. This would be helpful to anyone searching on a database to find the required one. Scope is the set of statements specifying the range of variables that an individual may have to deal with in carrying out the function which have a critical impact on the quality of required performance. Knowledge and Understanding are statements which together specify the technical, generic, professional and organizational specific knowledge that an individual needs in order to perform up to the required standard. 3
Qualification Pack for Cobbler
Acronyms
Keywords /Terms OS NOS QP NSQF TBD
Description Occupational Standard(s) National Occupational Standard(s) Qualifications Pack National Skill Qualifications Framework To Be Determined
4
LSS/N4101
Carry out complex repairs on the footwear and other goods
------------------------------------------------------------------------------------------------------------------------------------------
National Occupational Standard
Overview This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities for carrying out complex repairs of different kinds of footwear.
5
National Occupational Standard
LSS/N4101 Unit Code Unit Title (Task) Description Scope
Carry out complex repairs on the footwear and other goods LSS/N4101 Carry out complex repairs on the footwear and other goods The person is required to carry out complex repairs of different kinds of footwear. This unit/task covers the following: • • •
Hand Sewing Heel fixing Re-attachment of accessories
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Hand Sewing
To be competent, the user/individual on the job must be able to: PC1. Examine the damage to decide on attaching the patch to mend the footwear PC2. Identify the type of stitching done as per the stitching requirements on the other pair of the footwear PC3. Choose appropriate type of patch material as per the texture, colour of the material used in the footwear PC4. Choose appropriate type of thread to be used based on the thickness and the colour match of the footwear/ patch being used PC5. Apply glue for attaching and holding the patch/ parts together of required PC6. Stitch the torn part using appropriate tools and materials as per the requirement of the footwear PC7. Perform different types of stitching using hand tools PC8. Trim the additional thread if any after the stitching is complete PC9. Check if the part is neatly stitched/ attached properly as per the other pair of the footwear PC10. Examine the heel to understand the repair requirements- heel attaching/ heel replacing/ Heel trimming PC11. Make the heel as per the requirement of the footwear • Measure the heel of the other pair to identify the dimensions of the heel • Choose the appropriate type of material as per its closeness to the original heel • Take measurements and mark appropriately • Cut the heel as per the marking using appropriate tools PC12. Attach the heel to the bottom of the footwear as per the requirement of the footwear • Roughen the heel and the bottom of the shoe • Apply the glue evenly on the heel and the bottom of the footwear • Attach the heel and the bottom of the footwear appropriately • Press the heel on to the bottom of the footwear using hand
Heel fixing
6
LSS/N4101
Carry out complex repairs on the footwear and other goods
and / hammer • Remove spillage of glue if any on any other part of the shoe • Use nails and hammer to ensure the heel is attached properly • Remove extra nails if any on the heel or any part of the sole • Perform filling of the holes using appropriate materials Re-attachment of PC13. Identify the type of accessory that is worn out of the footwear accessories PC14. Attach the accessories by stitching/ pasting on the footwear PC15. Trim the extra thread from the stitches PC16. Clean the glue spillage if present on the footwear Knowledge and Understanding (K) A. Organizational The user/individual on the job needs to know and understand: Context KA1. Responsibilities and line of reporting within the work area (Knowledge of the KA2. Protocol to obtain more information on work related tasks company / KA3. Organizational policies and procedures organization and KA4. Work target and review mechanism with your supervisor its processes) KA5. Process for offering/ obtaining work related assistance KA6. Protocol and format for reporting work related risks/ problems KA7. Contact person in case of queries on procedure or products KA8. Procedures for handling the tools and equipment KA9. Procedures with regard to material re-usage and disposal KA10. Quality standards and the reporting procedures KA11. Documentation required as part of the process B. Technical The user/individual on the job needs to know and understand: Knowledge KB1. Leather and artificial leather KB2. Materials used in making footwear KB3. Basic footwear design KB4. Defect Identification procedures KB5. Materials used in footwear repair -Thread nylon thread, dendrite adhesives, bit pieces of Leathers of various colours, dendrite, rubber soles of various thickness, rubber solution, heel stack, fillers, etc. KB6. Hand tools for repairing of footwear- Hand needle, screw driver, spanners, hammers, iron rod, scrapper tool for roughing, etc. KB7. Stitching and pasting methods KB8. Trimming procedures KB9. Fixing various types of accessories of the footwear KB10. Heel making and fixing procedures KB11. Filling procedures KB12. Finishing procedures after the repair KB13. Method of cleaning and polishing Skills (S) A. Core Skills / Writing Skills Generic Skills The user/ individual on the job needs to know and understand how to: SA1. Write in English/ local language as applicable SA2. Make appropriate makings during repair SA3. Fill up appropriate technical forms, process charts, activity logs in the 7
LSS/N4101
Carry out complex repairs on the footwear and other goods
B. Professional Skills
prescribed format of the company Reading Skills The user/ individual on the job needs to know and understand how to: SA4. Read English/ local language as applicable SA5. Read and understand manuals, health and safety instructions, memos, reports, job cards etc. Oral Communication (Listening and Speaking Skills) The user/ individual on the job needs to know and understand how to: SA6. Listen actively SA7. Communicate effectively with supervisors, managers, customers, etc. Decision Making The user/ individual on the job needs to know and understand how to: SB1. Analyse the defects and determine the type of repair SB2. Take appropriate actions in terms of any deviations from the process Plan and Organize The user/ individual on the job needs to know and understand how to: SB3. Plan work according to the required schedule and location SB4. Keep the required materials sequentially in an organized manner Customer Centricity The user/ individual on the job needs to know and understand how to: SB5. Work as per customer requirements SB6. Ensure the customer is satisfied with the repair Problem Solving The user/ individual on the job needs to know and understand how to: SB7. Review the defects and take appropriate actions SB8. Make repairs with the available materials at the shop Analytical Thinking The user/ individual on the job needs to know and understand how to: SB9. Analyze the damaged area of the footwear Critical Thinking The user/ individual on the job needs to know and understand how to: SB10. Assess and control the quality standards of the cut materials as per customer standards
8
LSS/N4101
Carry out complex repairs on the footwear and other goods
NOS Version Control
NOS Code Credits (NSQF) Sector Industry Sub-sector Occupation
LSS/N4101 TBD Leather Footwear/ Goods and Garments Repairing & Footwear Making
Version number Drafted on
1.0 12/11/16
Last reviewed on
07/12/16
Next review date
12/12/19
Back To Top
9
LSS/N4102 Carry out footwear making operations using hand tools, equipment and basic machines ------------------------------------------------------------------------------------------------------------------------------------------
National Occupational Standard
Overview This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities required to make a complete footwear using tools, equipment and basic machines.
10
National Occupational Standard
LSS/N4102 Carry out footwear making operations using hand tools, equipment and basic machines Unit Code Unit Title (Task) Description Scope
LSS/N4102 Carry out footwear making operations using hand tools, equipment and basic machines The person is required to make complete footwear using tools, equipment and basic machines. This unit/task covers the following:
Cutting Skiving Stitching Lasting Sole Attaching Finishing
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Cutting
To be competent, the user/individual on the job must be able to: PC1. Make sure the work area is free from hazards PC2. Calculate the number of components needed for production PC3. Select the tools and materials for the work PC4. Set up the equipment PC5. Check the quality and characteristics of the material match the required standards before starting to cut PC6. Use tools and equipment for hand cutting PC7. Make sure that when cutting the material Avoid damaging self and others Avoid damage to the knife and other equipment PC8. Avoid any imperfections in the material when cutting PC9. Calculate the components required PC10. Cut appropriately to avoid wastage PC11. Meet company usage tolerances for efficient pattern interlocking PC12. Identify and respond to imperfections, defects and damage due to mishandling PC13. Make sure that the cut material is correctly sorted to assist the next stage of production PC14. Ensure if the Rampi/Khurpi is clean. If not, clean the Rampi/Khurpi. PC15. Ensure if the Rampi/Khurpi is sharp. If not, sharpen the Rampi/Khurpi using the sharpening stone. PC16. Adjust the width and thickness as per the specifications to perform skiving of the material (Marked Leather Sheets) PC17. Carryout skiving operation as per the specification PC18. Carryout folding post skiving based on the net pattern or base pattern, if required PC19. Carry out visual inspection to ensure the accuracy of the skiving PC20. Sort out the material and threads as per the specifications of the
Skiving
Stitching
11
LSS/N4102 Carry out footwear making operations using hand tools, equipment and basic machines PC21. PC22. PC23. PC24.
Lasting
PC25. PC26. PC27. PC28. PC29. PC30. PC31. PC32. PC33. PC34. PC35. PC36. PC37. PC38. PC39. PC40. PC41.
Sole Attaching
PC42. PC43. PC44. PC45. PC46. PC47. PC48.
product Select the right thread, needle and stitching tools as per the specifications of the product Adjust the tension and stitch length Check the upper components and conduct shade wise pairing Stitch the correct materials in the right sequence as required by the production specification Apply adhesives on the components if required Fold the components by hand as per the requirement of the design Conduct visual inspection after the stitching is complete Ensure the adhesive is prepared appropriately as per the standard procedure Soak the toe cap and counter in the adhesive as per the manufacturers instruction Ensure the toe cap and counter is dry by allowing them to dry as per the specified drying time Insert the toe cap and counter inside the upper as per the operating procedure Fix the upper on the last as per the standard operating procedure Ensure the back height of the upper is adjusted as per the mark on the last Apply the glue evenly on the inner edges of the upper and outer edges of the insole as per the operating procedures Attach the upper onto the insole and draft the nail as per the standard procedure Trim the excess edges of the upper to avoid wrinkles as per the standard procedures Dry the upper for the specified amount of time Remove the nails from the upper following safety and operating standards Hammer the fore part, side and seat of the upper on to the insole as per the standard procedures Remove the wrinkles by hammering using mallet following the standard safety and operating procedures Ensure the lasted uppers are prepared for the next operation as per the standards specified by the organization Ensure the lasted upper is free from production and handling damages Keep the materials and tools ready for sole attaching Ensure the adhesive is prepared appropriately as per the standard procedure Ensure that the sole and the upper are matched as per the end product Check for any damages in the upper and the bottom sole before attaching Apply the adhesive to the upper and the sole evenly Attach the sole and the upper correctly 12
LSS/N4102 Carry out footwear making operations using hand tools, equipment and basic machines PC49. Press the sole and the upper using hand or hammer PC50. Leave the footwear for drying before passing it to the next stage of production PC51. Clean the footwear if there is any spillage of adhesive or any other waste material on the footwear Finishing PC52. Clean the footwear carefully to remove any residues PC53. Ensure that any extra threads or material on the footwear are trimmed properly PC54. Check the stamping/ embossing required as per client specifications PC55. Ensure that the stamping or embossing is done properly and as per client specifications PC56. Swipe a cotton brush over the surface of the footwear to erase any excess wax or other residues PC57. Application of cream/wax evenly for a smooth finish and appearance of the footwear PC58. Polish the footwear with a manual brush or through the brushing wheel to ensure a smooth finish for the footwear PC59. Wrap the footwear with wrapping paper PC60. Ensure the wrapped footwear is placed in the box Knowledge and Understanding (K) A. Organizational The user/individual on the job needs to know and understand: Context KA1. Types of problems with quality (Knowledge of the KA2. Consequences of not rectifying problems company / KA3. Safe working practices and organizational procedures organization and KA4. Limits of personal responsibility its processes) KA5. The lines of communication, authority and reporting procedures KA6. The organization’s rules and guidelines (including timekeeping) KA7. The company’s quality standards KA8. Equipment operating procedures / manufacturer’s instructions B. Technical The user/individual on the job needs to know and understand: Knowledge KB1. Knowledge of footwear products and styles of footwear currently being produced KB2. Basic units of measurements knowledge Methods of calculating the number of components required KB3. Methods of cutting to ensure maximum usage and minimum wastage KB4. Procedures to use Rampi/Khurpi for skiving KB5. Procedures and concept of the operations followed in the skiving process KB6. Procedures to use the tools for lasting hammer, pincher, etc. KB7. Procedures and concept of the operations followed in the lasting process KB8. The different kinds of lasts and the appropriate ones to be used KB9. The various adhesives and proper application of adhesive KB10. How to pull and attach the sides of the shoes KB11. Sole attaching process 13
LSS/N4102 Carry out footwear making operations using hand tools, equipment and basic machines KB12. KB13. KB14. KB15. KB16. KB17. KB18. KB19. KB20. KB21. Skills (S) A. Core Skills / Generic Skills
B. Professional Skills
Types of adhesives- permanent and temporary Basic Reactivation process The various steps involved in footwear finishing operations The importance of the finishing process and its implications on the final quality and appearance of the footwear The importance of cleaning and the implications of not doing it properly Various steps involved in the trimming process Various steps involved in polishing process and the preparatory work required The various coating techniques which include roller coating, curtain coating and spraying Different kinds of waxes and their proper application Different kinds of brushes and their proper application
Writing Skills The user/ individual on the job needs to know and understand how to: SA1. Write in English/ local language as applicable Reading Skills The user/ individual on the job needs to know and understand how to: SA2. Read and comprehend English/ local language as applicable SA3. Read and understand manuals, health and safety instructions, memos, reports, job cards etc. Oral Communication (Listening and Speaking Skills) The user/ individual on the job needs to know and understand how to: SA4. Listen actively SA5. Communicate effectively with supervisors, managers, etc. Decision Making The user/ individual on the job needs to know and understand how to: SB1. Analyse the defects and the procedure for dealing with it SB2. Take appropriate actions in terms of any deviations from the process Plan and Organize The user/ individual on the job needs to know and understand how to: SB3. Organize tools and equipment to be used SB4. Plan work according to the required schedule Customer Centricity The user/ individual on the job needs to know and understand how to: SB5. Ensure timely delivery of products as per customer specifications Problem Solving The user/ individual on the job needs to know and understand how to: SB6. Identify possible defects and how to rectify them SB7. Review the defects and take appropriate actions to rectify Analytical Thinking The user/ individual on the job needs to know and understand how to: SB8. Diagnose common problems in the tools/ equipment based on visual 14
LSS/N4102 Carry out footwear making operations using hand tools, equipment and basic machines inspection Critical Thinking The user/ individual on the job needs to know and understand how to: SB9. Assess and control the quality standards of the product as per customer standards
15
LSS/N4102 Carry out footwear making operations using hand tools, equipment and basic machines
NOS Version Control NOS Code Credits (NSQF) Sector Industry Sub-sector Occupation
LSS/N4102 TBD Leather Footwear/ Goods and Garments Repairing & Footwear Making
Version number Drafted on
1.0 12/11/16
Last reviewed on
07/12/16
Next review date
12/12/19
Back To Top
16
LSS/N4103 Contribute to achieving product quality in leather repair works and footwear making ------------------------------------------------------------------------------------------------------------------------------------------
National Occupational Standard
Overview This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities required to ensure that the quality is achieved while performing repair works and making footwear.
17
National Occupational Standard
LSS/N4103 Contribute to achieving product quality in leather repair works and footwear making Unit Code Unit Title (Task) Description Scope
LSS/N4103 Contribute to achieving product quality in leather repair works and footwear making The person is required to ensure that the quality is achieved while carrying out repair works and making footwear. This unit/task covers the following:
Contribute to achieving the product quality
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Contribute to achieving the product quality
To be competent, the user/individual on the job must be able to: PC1. Analyse the footwear/ leather goods to determine the repair required PC2. Identify faults in finished products and trace their causes PC3. Ensure the optimum condition of the hand toold used in repairs and footwear making PC4. Check the performance of the tools for signs of faulty operations and take actions accordingly PC5. Identify faults in materials and products PC6. Ensure that the stitching done appropriately and neatly PC7. Check for any loose threads after the stitching is complete and trim if required PC8. Ensure that both the pair of the footwear look similar after the completion of the repair PC9. Ensure that there is no spillage of glue in any part of the footwear after pasting different parts PC10. Ensure that enough pressure is put by hand/ hammer after glue application to avoid opening of any part PC11. Clean and polish the footwear/ goods after the repair is complete Knowledge and Understanding (K) C. Organizational The user/individual on the job needs to know and understand: Context KA1. Types of problems with quality (Knowledge of the KA2. Consequences of not rectifying problems company / KA3. Safe working practices and organizational procedures organization and KA4. Limits of personal responsibility its processes) KA5. The lines of communication, authority and reporting procedures KA6. The organization’s rules and guidelines (including timekeeping) KA7. The company’s quality standards KA8. Equipment operating procedures / manufacturer’s instructions D. Technical The user/individual on the job needs to know and understand: Knowledge KB1. The different types of faults likely to be found after the repair of the footwear KB2. The different techniques and methods used to detect faults KB3. The inspection methods that can be used KB4. Importance of product checks 18
LSS/N4103 Contribute to achieving product quality in leather repair works and footwear making KB5. KB6. KB7. KB8. KB9.
The acceptable solutions for particular faults The consequences of not rectifying problems The types of adjustments suitable for specific types of faults Responsibilities at work during production Company’s quality and production targets and the effect of not meeting these on self and/or the team KB10. Difference between correctable and non-correctable faults Skills (S) C. Core Skills / Generic Skills
D. Professional Skills
Writing Skills The user/ individual on the job needs to know and understand how to: SA1. Write in English/ local language as applicable Reading Skills The user/ individual on the job needs to know and understand how to: SA2. Read and comprehend English/ local language as applicable SA3. Read and understand manuals, health and safety instructions, memos, reports, job cards etc. Oral Communication (Listening and Speaking Skills) The user/ individual on the job needs to know and understand how to: SA4. Listen actively SA5. Communicate effectively with supervisors, managers, etc. Decision Making The user/ individual on the job needs to know and understand how to: SB1. Analyse the defects and the procedure for dealing with it SB2. Take appropriate actions in terms of any deviations from the process Plan and Organize The user/ individual on the job needs to know and understand how to: SB3. Organize tools and equipment to be used SB4. Plan work according to the required schedule and location Customer Centricity The user/ individual on the job needs to know and understand how to: SB5. Ensure timely delivery of products as per customer specifications Problem Solving The user/ individual on the job needs to know and understand how to: SB6. Identify possible defects and how to rectify them SB7. Review the defects and take appropriate actions to rectify Analytical Thinking The user/ individual on the job needs to know and understand how to: SB8. Diagnose common problems in the tools/ equipment based on visual inspection Critical Thinking The user/ individual on the job needs to know and understand how to: SB9. Assess and control the quality standards of the product as per customer standards
19
LSS/N4103 Contribute to achieving product quality in leather repair works and footwear making
NOS Version Control NOS Code Credits (NSQF) Sector Industry Sub-sector Occupation
LSS/N4103 TBD Leather Footwear/ Goods and Garments Repairing & Footwear Making
Version number Drafted on
1.0 12/11/16
Last reviewed on
07/12/16
Next review date
12/12/19
Back To Top
20
LSS/N4104 Coordinate with vendors and footwear manufacturing unit for work orders ------------------------------------------------------------------------------------------------------------------------------------------
National Occupational Standard
Overview This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities required to coordinate with other cobblers and clients for the completion of work orders.
21
National Occupational Standard
LSS/N4104 Coordinate with vendors and footwear manufacturing unit for work orders Unit Code Unit Title (Task) Description Scope
LSS/N4104 Coordinate with vendors and footwear manufacturing unit for work orders The person is required to coordinate with other cobblers and clients for the completion of work orders. This unit/task covers the following:
Coordinate with vendors Coordinate with footwear manufacturing units Monetary transactions
Performance Criteria(PC) w.r.t. the Scope
Element Coordinate vendors
Performance Criteria with To be competent, the user/individual on the job must be able to:
PC1. PC2. PC3. PC4.
Coordinate with PC5. footwear PC6. manufacturing units PC7.
PC8. PC9. PC10. Monetary Transactions
PC11. PC12. PC13.
Distribute and delegate work among vendors in the region Ensure the work is distributed based on parts of shoe to respective vendor Coordinate the workings of different vendors to ensure completion of work before the deadline Ensure the quality of their work and the footwear components are as per the standards Receive work orders from the existing clients Understand the client requirements and specifications Discuss work order deadlines and payment schedules Inspect the quality of the final product before the final delivery to the client Ensure work orders are delivered on time Look for potential clients in the nearby locations/ region to expand the clientele Check the amount received from the customer/ client for the work order Receive the payment via different modes- cash, cheque, online transfers, etc. Maintain record and documentation
Knowledge and Understanding (K) A. Organizational The user/individual on the job needs to know and understand: Context KA1. Protocol to obtain more information on work related tasks (Knowledge of the KA2. Common hazards in the work area and procedures for dealing with company / them organization and KA3. Procedures for handling the tools and equipment its processes) KA4. Procedures with regard to material re-usage and disposal KA5. Quality standards and the reporting procedures KA6. Documentation required as part of the process B. Technical The user/individual on the job needs to know and understand: Knowledge KB1. Components of footwear 22
LSS/N4104 Coordinate with vendors and footwear manufacturing unit for work orders KB2. Procedures for quality checks KB3. Escalation matrix KB4. Timeline creation KB5. Delegation of work KB6. Client handling procedures KB7. Creation of work order reports KB8. KB9. Skills (S) A. Core Skills / Generic Skills
B. Professional Skills
Modes of transactions Basics of Project Management
Writing Skills The user/ individual on the job needs to know and understand how to: SA1. Write in basic English/ local language as applicable SA2. Make necessary documentation pertaining to business activities Reading Skills The user/ individual on the job needs to know and understand how to: SA3. Read basic English/ local language as applicable Oral Communication (Listening and Speaking Skills) The user/ individual on the job needs to know and understand how to: SA4. Speak to customers and material dealers courteously SA5. Listen carefully to understand customer requirements Decision Making The user/ individual on the job needs to know and understand how to: SB1. Take decision with systematic course of actions and/or response SB2. Choose work procedures Plan and Organize The user/ individual on the job needs to know and understand how to: SB3. Organize one work activities and work orders based on priorities Customer Centricity The user/ individual on the job needs to know and understand how to: SB4. Manage relationships with cobblers and clients Problem Solving The user/ individual on the job needs to know and understand how to: SB5. Resolve issues as and when it arises without any delay Analytical Thinking The user/ individual on the job needs to know and understand how to: SB6. Diagnose common problems in the tools and equipment based on visual inspection Critical Thinking The user/ individual on the job needs to know and understand how to: SB7. Analyse, evaluate and apply the information gathered from observation, experience, reasoning, or communication to act efficiently
23
LSS/N4104 Coordinate with vendors and footwear manufacturing unit for work orders
NOS Version Control NOS Code Credits (NSQF) Sector Industry Sub-sector Occupation
LSS/N4104 TBD Leather Footwear/ Goods and Garments Repairing & Footwear Making
Version number Drafted on
1.0 12/11/16
Last reviewed on
07/12/16
Next review date
12/12/19
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24
LSS/N4105
Start and manage enterprise for footwear repair and assembling
------------------------------------------------------------------------------------------------------------------------------------------
National Occupational Standard
Overview This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities required to carry out and manage day to day business activities.
25
National Occupational Standard
LSS/N4105 Unit Code Unit Title (Task) Description Scope
Start and manage enterprise for footwear repair and assembling LSS/N4105 Start and manage enterprise for footwear repair and assembling The person is required to carry out and manage day to day business activities. This unit/task covers the following:
Procurement of Materials Customer Service Cash Transactions
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Procurement materials
of To be competent, the user/individual on the job must be able to: PC1. Ascertain the prices of various materials used for repair of footwear from the market PC2. Identify the material required for repair of the footwear PC3. Ensure the availability of all the materials required for repair of footwear at all times PC4. Maintain record of purchase from the market/ dealers Customer Service PC5. Identify customer requirement for the repair of the footwear PC6. Analyse the footwear to understand to determine the amount of mending required PC7. Estimate the cost based on the mending required PC8. Communicate to the customer the charges for the repair of the footwear PC9. Negotiate politely with the customers if required PC10. Ensure that the customer is satisfied after the repair is complete Cash Transactions PC11. Check the amount received from the customer for the repair done PC12. Return the balance amount to the customer if requirement PC13. Maintain record of money earned on a daily basis PC14. Calculate the inflow and outflow of cash to determine the profits Knowledge and Understanding (K) C. Organizational The user/individual on the job needs to know and understand: Context KA1. Protocol to obtain more information on work related tasks (Knowledge of the KA2. Common hazards in the work area and procedures for dealing with company / them organization and KA3. Procedures for handling the tools and equipment its processes) KA4. Procedures with regard to material re-usage and disposal KA5. Quality standards and the reporting procedures KA6. Documentation required as part of the process D. Technical The user/individual on the job needs to know and understand: Knowledge KB1. Materials required for the repair KB2. Market for procurement of materials KB3. Importance of customer service KB4. Importance of effective communication KB5. Cost estimation KB6. Basic calculation 26
LSS/N4105 Skills (S) C. Core Skills / Generic Skills
D. Professional Skills
Start and manage enterprise for footwear repair and assembling Writing Skills The user/ individual on the job needs to know and understand how to: SA1. Write in basic English/ local language as applicable SA2. Make necessary documentation pertaining to business activities Reading Skills The user/ individual on the job needs to know and understand how to: SA3. Read basic English/ local language as applicable Oral Communication (Listening and Speaking Skills) The user/ individual on the job needs to know and understand how to: SA4. Speak to customers and material dealers courteously SA5. Listen carefully to understand customer requirements Decision Making The user/ individual on the job needs to know and understand how to: SB1. Take decision with systematic course of actions and/or response SB2. Choose work procedures SB2.select appropriate hand tools and personal protection devices considering safety requirements, materials being used Plan and Organize The user/ individual on the job needs to know and understand how to: SB3. Select daily activities based on priorities Customer Centricity The user/ individual on the job needs to know and understand how to: SB4. Manage relationships with customers SB5. Communicate the cost of the repair politely with the customers Problem Solving The user/ individual on the job needs to know and understand how to: SB6. Resolve issues as and when it arises without any delay Analytical Thinking The user/ individual on the job needs to know and understand how to: SB7. Diagnose common problems in the tools and equipment based on visual inspection Critical Thinking The user/ individual on the job needs to know and understand how to: SB8. Analyse, evaluate and apply the information gathered from observation, experience, reasoning, or communication to act efficiently
27
LSS/N4105
Start and manage enterprise for footwear repair and assembling
NOS Version Control NOS Code Credits (NSQF) Sector Industry Sub-sector Occupation
LSS/N4104 TBD Leather Footwear/ Goods and Garments Repairing & Footwear Making
Version number Drafted on
1.0 12/11/16
Last reviewed on
07/12/16
Next review date
12/12/19
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28
LSS/N8801
Maintain work area, tools and equipment
------------------------------------------------------------------------------------------------------------------------------------------
National Occupational Standard
Overview This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities required to organise/ maintain work areas and activities to ensure tools and equipment are maintained.
29
National Occupational Standard
LSS/N8801 Unit Code Unit Title (Task) Description Scope
Maintain work area, tools and equipment LSS/N8801 Maintain work area, tools and equipment The person is required to organise/ maintain work areas and activities to ensure tools and equipment are maintained. This unit/task covers the following: •
Maintenance of work area, tools and equipment
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Maintenance of work area, tools and equipment
To be competent, the user/individual on the job must be able to: PC1. Handle materials, equipment and tools safely and correctly PC2. Use correct lifting and handling procedures PC3. Use materials judiciously to minimize waste PC4. Maintain a clean and hazard free working area PC5. Move around the workplace with care PC6. Clean oil and dirt from the tools regularly PC7. Carry out running maintenance within agreed schedules PC8. Store the materials and accessories appropriately PC9. Keep the tools and equipment safely in the designated place after use PC10. Dispose of waste safely in the designated location PC11. Store cleaning equipment safely after use PC12. Complete and store accurate records and documentation PC13. Maintain proper lighting, ventilation to make sure general comfort is there while working PC14. Maintain appropriate environment to protect stock from pilfering, theft, damage and deterioration Knowledge and Understanding (K) A. Organizational The user/individual on the job needs to know and understand: Context KA1. Responsibilities and line of reporting within the work area (Knowledge of the KA2. Protocol to obtain more information on work related tasks company / KA3. Organizational policies and procedures organization and KA4. Work target and review mechanism with your supervisor its processes) KA5. Process for offering/ obtaining work related assistance KA6. Protocol and format for reporting work related risks/ problems KA7. Contact person in case of queries on procedure or products KA8. Common hazards in the work area and procedures for dealing with them KA9. Procedures for handling the tools and equipment KA10. Procedures with regard to material re-usage and disposal KA11. Quality standards and the reporting procedures KA12. Documentation required as part of the process B. Technical The user/individual on the job needs to know and understand: Knowledge KB1. Work instructions and specifications and interpret them accurately KB2. Method to make use of the information detailed in specifications and 30
LSS/N8801
Maintain work area, tools and equipment instructions Relation between work role and the overall manufacturing process The importance of good time keeping and attendance The importance of minimized production costs The importance of taking action when problems are identified Different ways of minimizing waste The importance of running maintenance and regular cleaning Effects of contamination on products through oil, dirt Common faults with equipment and the method to rectify Maintenance procedures and manufacturer’s instructions Hazards likely to be encountered when conducting routine maintenance KB13. Different types of cleaning equipment, substances and their use KB14. Safe working practices for cleaning and the method of carrying them out KB3. KB4. KB5. KB6. KB7. KB8. KB9. KB10. KB11. KB12.
Skills (S) A. Core Skills / Generic Skills
B. Professional Skills
Writing Skills The user/ individual on the job needs to know and understand how to: SA1. Write and document appropriate technical forms, job cards, inspection sheets as required format of the company Reading Skills The user/ individual on the job needs to know and understand how to: SA2. Read and understand manuals, health and safety instructions, memos, reports, job cards etc. Oral Communication (Listening and Speaking Skills) The user/ individual on the job needs to know and understand how to: SA3. Speak and communicate effectively to peers, customers and supervisors Decision Making The user/ individual on the job needs to know and understand how to: SB1. Take appropriate decisions regarding to responsibilities SB2. Assess for any damage/faulty component in the concerned equipment, tool and take action accordingly SB3. Make necessary decisions for replacing the tool and equipment Plan and Organize The user/ individual on the job needs to know and understand how to: SB4. Plan for cleaning and lubricating the concerned tools and equipment SB5. Plan for cleaning the concerned tools and workplace regularly Customer Centricity The user/ individual on the job needs to know and understand how to: SB6. Ensure and follow organizational procedures pertaining to health and safety are followed Problem Solving The user/ individual on the job needs to know and understand how to: SB7. Solve operational role related issues 31
LSS/N8801
Maintain work area, tools and equipment Analytical Thinking The user/ individual on the job needs to know and understand how to: SB8. Diagnose common problems in the tools and equipment based on visual inspection, sound, temperature etc. Critical Thinking The user/ individual on the job needs to know and understand how to: SB9. Analyse, evaluate and apply the information gathered from observation, experience, reasoning, or communication to act efficiently
32
LSS/N8801
Maintain work area, tools and equipment
NOS Version Control NOS Code Credits (NSQF) Sector Industry Sub-sector Occupation
LSS/N8801 TBD Leather Footwear/ Goods and Garments Repairing & Footwear Making
Version number Drafted on
1.0 12/11/16
Last reviewed on
07/12/16
Next review date
12/12/19
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33
LSS/N8601
Maintain health, safety and security at workplace
------------------------------------------------------------------------------------------------------------------------------------------
National Occupational Standard
Overview This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities required to comply with health, safety and security requirements at the workplace and covers procedures to prevent, control and minimize risk to self and others.
34
National Occupational Standard
LSS/N8601 Unit Code Unit Title (Task) Description Scope
Maintain health, safety and security at workplace LSS/N8601 Maintain health, safety and security at workplace The person is required to comply with health, safety and security requirements at the workplace. This unit/task covers the following:
Compliance with health, safety and security requirements at work
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Compliance with health, safety and security requirements at work
To be competent, the user/individual on the job must be able to: PC1. Comply with health and safety related instructions applicable to the workplace PC2. Use and maintain personal protective equipment as per protocol PC3. Carry out own activities in line with approved guidelines and procedures PC4. Maintain a healthy lifestyle and guard against dependency on intoxicants PC5. Follow environment management system related procedures PC6. Identify and correct (if possible) malfunctions in machinery and equipment PC7. Report any service malfunctions that cannot be rectified PC8. Store materials and equipment in line with manufacturer’s and organizational requirements PC9. Safely handle and move waste and debris PC10. Minimize health and safety risks to self and others due to own actions PC11. Seek clarifications, from supervisors or other authorized personnel in case of perceived risks PC12. Monitor the workplace and work processes for potential risks and threats PC13. Carry out periodic walk-through to keep work area free from hazards and obstructions, if assigned PC14. Report hazards and potential risks/ threats to supervisors or other authorized personnel PC15. Participate in mock drills/ evacuation procedures organized at the workplace PC16. Undertake first aid, fire-fighting and emergency response training, if asked to do so PC17. Take action based on instructions in the event of fire, emergencies or accidents PC18. Follow organization procedures for shutdown and evacuation when required Knowledge and Understanding (K) A. Organizational The user/individual on the job needs to know and understand: Context KA1. Health and safety related practices applicable at the workplace 35
LSS/N8601 (Knowledge of the company / organization and its processes)
B. Technical Knowledge
Skills (S) A. Core Skills / Generic Skills
B. Professional Skills
Maintain health, safety and security at workplace KA2. KA3.
Potential hazards, risks and threats based on nature of operations Organizational procedures for safe handling of equipment and machine operations KA4. Potential risks due to own actions and methods to minimize these KA5. Environmental management system related procedures at the workplace KA6. Layout of the plant and details of emergency exits, escape routes, emergency equipment and assembly points KA7. Potential accidents and emergencies and response to these scenarios KA8. Reporting protocol and documentation required KA9. Details of personnel trained in first aid, fire-fighting and emergency response KA10. Actions to take in the event of a mock drills/ evacuation procedures or actual accident, emergency or fire The user/individual on the job needs to know and understand: KB1. Occupational health and safety risks KB2. Personal protective equipment and method of use KB3. Identification, handling and storage of hazardous substances KB4. Proper disposal system for waste and by-products KB5. Signage related to health and safety and their meaning KB6. Importance of sound health, hygiene and good habits KB7. Ill-effects of alcohol, tobacco and drugs Writing Skills The user/ individual on the job needs to know and understand how to: SA1. Document and report any health and safety related incidents/ accidents Reading Skills The user/ individual on the job needs to know and understand how to: SA2. Read and comprehend manuals of operations SA3. Read all organizational and equipment related health and safety manuals and documents SA4. Read instructions, guidelines/procedures/rules related to the worksite and machine operations Oral Communication (Listening and Speaking Skills) The user/ individual on the job needs to know and understand how to: SA5. Give clear instructions to co-workers, subordinates and other personnel SA6. Use correct technical terms while interacting with supervisor Decision Making The user/ individual on the job needs to know and understand how to: SB1. Make an appropriate timely decision in responding to emergencies/accidents in line with organization SB2. Evaluate and use correct PPE and other safety gear while at the workplace Plan and Organize 36
LSS/N8601
Maintain health, safety and security at workplace The user/ individual on the job needs to know and understand how to: SB3. Work with supervisors/ team mates to carry out work related tasks SB4. Plan work according to the required schedule SB5. Keep work area free from potential hazards Customer Centricity The user/ individual on the job needs to know and understand how to: SB6. Ensure and follow organizational procedures pertaining to health and safety are followed Problem Solving The user/ individual on the job needs to know and understand how to: SB7. Take appropriate actions during emergencies, accidents or fire at the workplace SB8. Resolve issues pertaining to malfunctions in machineries and report if required Analytical Thinking The user/ individual on the job needs to know and understand how to: SB9. Identify emergency situations SB10. Identify cause effect relationship for the emergencies Critical Thinking The user/ individual on the job needs to know and understand how to: SB11. Analyse, evaluate and apply the information gathered from observation, experience, reasoning, or communication to act efficiently
37
LSS/N8601
Maintain health, safety and security at workplace
NOS Version Control NOS Code Credits (NSQF) Sector Industry Sub-sector Occupation
LSS/N8601 TBD Leather Footwear/ Goods and Garments Repairing & Footwear Making
Version number Drafted on
1.0 12/11/16
Last reviewed on
07/12/16
Next review date
12/12/19
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38
LSS/N8701 Comply with industry, regulatory and organizational requirements ------------------------------------------------------------------------------------------------------------------------------------------
National Occupational Standard
Overview This unit provides Performance Criteria, Knowledge & Understanding and Skills & Abilities required for complying with industry, regulatory and organizational requirements at the workplace.
39
National Occupational Standard
LSS/N8701 Comply with industry, regulatory and organizational requirements Unit Code Unit Title (Task) Description Scope
LSS/N8701 Comply with industry, regulatory and organizational requirements The person is required to comply with industry, regulatory and organizational requirements at the workplace. This unit/task covers the following:
Compliance with industry, regulatory and organizational requirements
Performance Criteria(PC) w.r.t. the Scope
Element
Performance Criteria
Compliance with industry, regulatory and organizational requirements
To be competent, the user/individual on the job must be able to: PC1. Carry out work functions in accordance with legislation and regulations, organizational guidelines and procedures PC2. Seek and obtain clarifications on policies and procedures, from the supervisor or other authorized personnel PC3. Apply and follow these policies and procedures within the work practices PC4. Provide support to the supervisor and team members in enforcing these considerations PC5. Identify and report any possible deviation to these requirements Knowledge and Understanding (K) A. Organizational The user/individual on the job needs to know and understand: Context KA1. The importance of having an ethical and value-based approach to (Knowledge of the governance company / KA2. Benefits to the company and oneself due to practice of these organization and procedures its processes) KA3. Specific to the industry/sector, know and understand: Legal, regulatory and ethical requirements Procedures to follow if someone does not meet the requirements KA4. Customer specific requirements mandated as a part of the work process B. Technical The user/individual on the job needs to know and understand: Knowledge KB1. Country / customer specific regulations for the sector and their importance KB2. Reporting procedure in case of deviations KB3. Limits of personal responsibility Skills (S) A. Core Skills / Writing Skills Generic Skills The user/ individual on the job needs to know and understand how to: SA1. Write and document appropriate technical forms, job cards, inspection sheets as required format of the company Reading Skills The user/ individual on the job needs to know and understand how to: SA2. Read and comprehend the organizational documents pertaining to rules and procedures SA3. Read and comprehend basic English to read and interpret indicators in 40
LSS/N8701 Comply with industry, regulatory and organizational requirements
B. Professional Skills
the machine and operating manuals, job cards, visual cards, etc SA4. Read in the local language as applicable SA5. Read and understand manuals, health and safety instructions, memos, reports, job cards etc. Oral Communication (Listening and Speaking Skills) The user/ individual on the job needs to know and understand how to: SA6. Positively influence the team members into following procedures Decision Making The user/ individual on the job needs to know and understand how to: SB1. Take appropriate decisions related to responsibilities Plan and Organize The user/ individual on the job needs to know and understand how to: SB2. Plan and manage work routine based on company procedure Customer Centricity The user/ individual on the job needs to know and understand how to: SB3. Ensure and follow organizational procedures and policies Problem Solving The user/ individual on the job needs to know and understand how to: SB4. Evaluate and seek and obtain clarification from the superiors Analytical Thinking The user/ individual on the job needs to know and understand how to: SB5. Apply balanced judgement to different situations Critical Thinking The user/ individual on the job needs to know and understand how to: SB6. Analyse, evaluate and apply the information gathered from observation, experience, reasoning, or communication to act efficiently
41
LSS/N8701 Comply with industry, regulatory and organizational requirements
NOS Version Control NOS Code Credits (NSQF) Sector Industry Sub-sector Occupation
LSS/N8701 TBD Leather Footwear/ Goods and Garments Repairing & Footwear Making
Version number Drafted on
1.0 12/11/16
Last reviewed on
07/12/16
Next review date
12/12/19
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42
Qualification Pack for Cobbler
Annexure Nomenclature for QP and NOS Qualifications Pack 9 characters [ABC]/ Q 0101
[Insert 3 letter code for SSC]
QP number (2 numbers)
Q denoting Qualifications Pack
Occupation (2 numbers)
Occupational Standard An example of NOS with ‘N’
9 characters [ABC] / N 0101
[Insert 3 letter code for SSC]
OS number (2 numbers)
N denoting National Occupational Standard
Occupation (2 numbers)
43
Qualification Pack for Cobbler
The following acronyms/codes have been used in the nomenclature above: Sub-sector
Range of Occupation numbers
Finished Leather
1 to 20
Footwear Goods and Garments Common
21 to 50 51 to 80 85 to 100
Sequence
Description
Example
Three letters Slash
Industry name /
LSS /
Next letter
Whether QP or NOS
N
Next two numbers
Occupation code
01
Next two numbers
OS number
01
44
Qualification Pack for Cobbler
Job Role Cobbler Qualification Pack Code LSS/Q4101 Sector Skill Council Leather
Guidelines for Assessment: 1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC 2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC 3. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below) 4. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on these criteria 5. To pass the Qualification Pack, every trainee should score a minimum of 70% aggregate 6. In case of successfully passing only certain number of NOS's, the trainee is eligible to take subsequent assessment on the balance NOS's to pass the Qualification Pack
Marks Allocation Assessment outcomes
Assessment Criteria for outcomes
1. LSS/N410 1 Carry out complex repairs on the footwear and other goods
PC1. Examine the damage to decide on attaching the patch to mend the footwear
Out Of
Theory
Skills Practical
6
2
4
6
2
4
6
2
4
PC4. Choose appropriate type of thread to be used based on the thickness and the colour match of the footwear/ patch being used
6
2
4
PC5. Apply glue for attaching and holding the patch/ parts together of required
6
2
4
PC6. Stitch the torn part using appropriate tools and materials as per the requirement of the footwear
6
2
4
PC2. Identify the type of stitching done as per the stitching requirements on the other pair of the footwear PC3. Choose appropriate type of patch material as per the texture, colour of the material used in the footwear
Total Mark
100
45
Qualification Pack for Cobbler
PC7. Perform different types of stitching using hand tools
5
2
3
PC8. Trim the additional thread if any after the stitching is complete
6
2
4
PC9. Check if the part is neatly stitched/ attached properly as per the other pair of the footwear
6
2
4
PC10. Examine the heel to understand the repair requirements- heel attaching/ heel replacing/ Heel trimming
6
2
4
PC11. Make the heel as per the requirement of the footwear • Measure the heel of the other pair to identify the dimensions of the heel • Choose the appropriate type of material as per its closeness to the original heel • Take measurements and mark appropriately • Cut the heel as per the marking using appropriate tools
7
2
5
PC12. Attach the heel to the bottom of the footwear as per the requirement of the footwear • Roughen the heel and the bottom of the shoe • Apply the glue evenly on the heel and the bottom of the footwear • Attach the heel and the bottom of the footwear appropriately • Press the heel on to the bottom of the footwear using hand and / hammer • Remove spillage of glue if any on any other part of the shoe • Use nails and hammer to ensure the heel is attached properly • Remove extra nails if any on the heel or any part of the sole • Perform filling of the holes using appropriate materials
10
2
8
PC13. Identify the type of accessory that is worn out of the footwear
5
2
3
PC14. Attach the accessories by stitching/ pasting on the footwear
7
2
5
6
2
4
6
2
4
100
32
68
PC15. Trim the extra thread from the stitches PC16. Clean the glue spillage if present on the footwear Total
46
Qualification Pack for Cobbler
2. LSS/N410 2 Carry out footwear making operations using hand tools, equipment and basic machines
PC1. Make sure the work area is free from hazards
4
2
2
PC2. Calculate the number of components needed for production
2
0
2
4
2
2
2
0
2
PC5. Check the quality and characteristics of the material match the required standards before starting to cut
6
2
4
PC6.
Use tools and equipment for hand cutting
6
2
4
PC7. Make sure that when cutting the material • Avoid damaging self and others • Avoid damage to the knife and other equipment
6
2
4
PC8. Avoid any imperfections in the material when cutting
4
2
2
PC9.
Calculate the components required
4
2
2
PC10. Cut appropriately to avoid wastage
6
2
4
PC11. Meet company usage tolerances for efficient pattern interlocking
4
2
2
PC12. Identify and respond to imperfections, defects and damage due to mishandling
5
2
3
PC13. Make sure that the cut material is correctly sorted to assist the next stage of production
6
2
4
PC14. Ensure if the Rampi/Khurpi is clean. If not, clean the Rampi/Khurpi.
5
2
3
PC15. Ensure if the Rampi/Khurpi is sharp. If not, sharpen the Rampi/Khurpi using the sharpening stone.
6
2
4
PC16. Adjust the width and thickness as per the specifications to perform skiving of the material (Marked Leather Sheets)
5
2
3
PC17. Carryout skiving operation as per the specification
5
2
3
PC18. Carryout folding post skiving based on the net pattern or base pattern, if required
5
2
3
PC3. work PC4.
Select the tools and materials for the Set up the equipment
47
Qualification Pack for Cobbler
PC19. Carry out visual inspection to ensure the accuracy of the skiving
2
0
2
PC20. Sort out the material and threads as per the specifications of the product
3
0
3
6
2
4
6
2
4
6
2
4
6
2
4
6
2
4
PC26. Fold the components by hand as per the requirement of the design
6
2
4
PC27. Conduct visual inspection after the stitching is complete
4
0
4
PC28. Ensure the adhesive is prepared appropriately as per the standard procedure
6
2
4
PC29. Soak the toe cap and counter in the adhesive as per the manufacturers instruction
6
2
4
PC30. Ensure the toe cap and counter is dry by allowing them to dry as per the specified drying time
6
2
4
PC31. Insert the toe cap and counter inside the upper as per the operating procedure
6
2
4
PC32. Fix the upper on the last as per the standard operating procedure
6
2
4
PC33. Ensure the back height of the upper is adjusted as per the mark on the last
6
2
4
PC34. Apply the glue evenly on the inner edges of the upper and outer edges of the insole as per the operating procedures
5
2
3
PC35. Attach the upper onto the insole and draft the nail as per the standard procedure
6
2
4
PC36. Trim the excess edges of the upper to avoid wrinkles as per the standard procedures
5
2
3
PC37. Dry the upper for the specified amount of time
5
2
3
PC38. Remove the nails from the upper following safety and operating standards
5
2
3
PC21. Select the right thread, needle and stitching tools as per the specifications of the product PC22. Adjust the tension and stitch length PC23. Check the upper components and conduct shade wise pairing PC24. Stitch the correct materials in the right sequence as required by the production specification PC25. Apply adhesives on the components if required
48
Qualification Pack for Cobbler
PC39. Hammer the fore part, side and seat of the upper on to the insole as per the standard procedures PC40. Remove the wrinkles by hammering using mallet following the standard safety and operating procedures
5
2
3
6
2
4
PC41. Ensure the lasted uppers are prepared for the next operation as per the standards specified by the organization
6
2
4
PC42. Ensure the lasted upper is free from production and handling damages
5
2
3
PC43. Keep the materials and tools ready for sole attaching
5
2
3
PC44. Ensure the adhesive is prepared appropriately as per the standard procedure
5
2
3
PC45. Ensure that the sole and the upper are matched as per the end product
6
2
4
PC46. Check for any damages in the upper and the bottom sole before attaching
5
2
3
PC47. Apply the adhesive to the upper and the sole evenly
4
0
4
6
2
4
6
2
4
PC50. Leave the footwear for drying before passing it to the next stage of production
5
2
3
PC51. Clean the footwear if there is any spillage of adhesive or any other waste material on the footwear
3
0
3
PC52. Clean the footwear carefully to remove any residues
3
0
3
PC53. Ensure that any extra threads or material on the footwear are trimmed properly
4
0
4
PC54. Check the stamping/ embossing required as per client specifications
3
0
3
PC55. Ensure that the stamping or embossing is done properly and as per client specifications
5
2
3
PC56. Swipe a cotton brush over the surface of the footwear to erase any excess wax or other residues
5
2
3
PC57. Application of cream/wax evenly for a smooth finish and appearance of the footwear
5
2
3
PC48. Attach the sole and the upper correctly PC49. Press the sole and the upper using hand or hammer
49
Qualification Pack for Cobbler
PC58. Polish the footwear with a manual brush or through the brushing wheel to ensure a smooth finish for the footwear
6
2
4
5
2
3
5
2
3
300
100
200
PC1. Analyse the footwear/ leather goods to determine the repair required
5
1
4
PC2. Identify faults in finished products and trace their causes
5
1
4
PC3. Ensure the optimum condition of the hand toold used in repairs and footwear making
4
1
3
4
1
3
5
1
4
PC6. Ensure that the stitching done appropriately and neatly
4
1
3
PC7. Check for any loose threads after the stitching is complete and trim if required
5
1
4
5
1
4
5
1
4
5
1
4
3
0
3
Total
50
10
40
50
4
1
3
PC59. Wrap the footwear with wrapping paper PC60. Ensure the wrapped footwear is placed in the box Total 3. LSS/N410 3 Contribute to achieving product quality in leather repair works and footwear making
PC4. Check the performance of the tools for signs of faulty operations and take actions accordingly PC5. Identify faults in materials and products
50
PC8. Ensure that both the pair of the footwear look similar after the completion of the repair PC9. Ensure that there is no spillage of glue in any part of the footwear after pasting different parts PC10. Ensure that enough pressure is put by hand/ hammer after glue application to avoid opening of any part PC11. Clean and polish the footwear/ goods after the repair is complete 4. LSS/N410 4 Coordinate with vendors and footwear manufacturing unit for work orders
PC1. Distribute and delegate work among vendors in the region
50
Qualification Pack for Cobbler
PC2. Ensure the work is distributed based on parts of shoe to respective vendors
4
1
3
PC3. Coordinate the workings of different vendors to ensure completion of work before the deadline
4
1
3
PC4. Ensure the quality of their work and the footwear components are as per the standards
4
1
3
PC5. clients
4
1
3
PC6. Understand the client requirements and specifications
4
1
3
PC7. Discuss work order deadlines and payment schedules
4
1
3
PC8. Inspect the quality of the final product before the final delivery to the client
4
1
3
PC9. time
4
1
3
PC10. Look for potential clients in the nearby locations/ region to expand the clientele
4
1
3
PC11. Check the amount received from the customer/ client for the work order
4
1
3
PC12. Receive the payment via different modescash, cheque, online transfers, etc.
3
1
2
PC13.
3
1
2
50
13
37
PC1. Ascertain the prices of various materials used for repair of footwear from the market
7
2
5
PC2. Identify the material required for repair of the footwear
6
2
4
4
1
3
PC4. Maintain record of purchase from the market/ dealers
3
1
2
PC5. Identify customer requirement for the repair of the footwear
4
1
3
PC6. Analyse the footwear to understand to determine the amount of mending required
5
2
3
PC7. Estimate the cost based on the mending required
4
1
3
Receive work orders from the existing
Ensure work orders are delivered on
Maintain record and documentation Total
5. LSS/N410 5 Start and manage enterprise for footwear repair and assembling
PC3. Ensure the availability of all the materials required for repair of footwear at all times
50
51
Qualification Pack for Cobbler
PC8. Communicate to the customer the charges for the repair of the footwear
3
1
2
PC9. Negotiate politely with the customers if required
3
1
2
PC10. Ensure that the customer is satisfied after the repair is complete
3
1
2
PC11. Check the amount received from the customer for the repair done
1
0
1
PC12. Return the balance amount to the customer if requirement
1
0
1
PC13. Maintain record of money earned on a daily basis
3
2
1
PC14. Calculate the inflow and outflow of cash to determine the profits
3
1
2
50
16
34
3
1
2
3
1
2
3
0
3
4
1
3
3
0
3
3
1
2
4
1
3
3
1
2
4
1
3
4
1
3
4
1
3
PC12. Complete and store accurate records and documentation
4
1
3
PC13. Maintain proper lighting, ventilation to make sure general comfort is there while working
4
1
3
PC14. Maintain appropriate environment to protect stock from pilfering, theft, damage and deterioration
4
1
3
Total 6. LSS/N880 1 Maintain work area, tools and equipment
PC1. Handle materials, equipment and tools safely and correctly PC2. Use correct lifting and handling procedures PC3. Use materials judiciously to minimize waste PC4. Maintain a clean and hazard free working area PC5. Move around the workplace with care PC6. Clean oil and dirt from the tools regularly PC7. Carry out running maintenance within agreed schedules PC8. Store the materials and accessories appropriately PC9. Keep the tools and equipment safely in the designated place after use PC10. Dispose of waste safely in the designated location PC11. Store cleaning equipment safely after use
50
52
Qualification Pack for Cobbler
Total 7. LSS/N860 1 Maintain health, safety and security at workplace
50
12
38
PC1. Comply with health and safety related instructions applicable to the workplace
1
0
1
PC2. Use and maintain personal protective equipment as per protocol
0.5
0
0.5
PC3. Carry out own activities in line with approved guidelines and procedures
1
0
1
PC4. Maintain a healthy lifestyle and guard against dependency on intoxicants
2
0
2
PC5. Follow environment management system related procedures
5.5
5
0.5
PC6. Identify and correct (if possible) malfunctions in machinery and equipment
0.5
0
0.5
1
0
1
1
0
1
1
0
1
PC10. Minimize health and safety risks to self and others due to own actions
0.5
0
0.5
PC11. Seek clarifications, from supervisors or other authorized personnel in case of perceived risks
0.5
0
0.5
2
0
2
0.5
0
0.5
5.5
5
0.5
PC15. Participate in mock drills/ evacuation procedures organized at the workplace
0.5
0
0.5
PC16. Undertake first aid, fire-fighting and emergency response training, if asked to do so
1
0
1
PC17. Take action based on instructions in the event of fire, emergencies or accidents
0.5
0
0.5
PC18. Follow organization procedures for shutdown and evacuation when required
0.5
0
0.5
PC7. Report any service malfunctions that cannot be rectified PC8. Store materials and equipment in line with manufacturer’s and organizational requirements PC9. Safely handle and move waste and debris
PC12. Monitor the workplace and work processes for potential risks and threats PC13. Carry out periodic walk-through to keep work area free from hazards and obstructions, if assigned PC14. Report hazards and potential risks/ threats to supervisors or other authorized personnel
25
53
Qualification Pack for Cobbler
Total 8. LSS/N870 1 Comply with industry, regulatory and organizational requirements
25
10
15
8
5
3
3
0
3
PC3. Apply and follow these policies and procedures within the work practices
2
0
2
PC4. Provide support to the supervisor and team members in enforcing these considerations
9
5
4
PC5. Identify and report any possible deviation to these requirements
3
0
3
Total
25
10
15
Grand Total
650
203
447
PC1. Carry out work functions in accordance with legislation and regulations, organizational guidelines and procedures
PC2. Seek and obtain clarifications on policies and procedures, from the supervisor or other authorized personnel
25
54
