complaint inspection report - AWS
COMPLAINT INSPECTION REPORT Distributor
Tel#
Street
City
State
Retailer
Zip
Tel#
Street
City
State
Consumer
Zip
Tel#
Street
City
State
Zip
PRODUCT INFORMATION Product Name/Description Style Number
Color
Run Date
Quality: First
Other
Purchase Information Date Purchased by Consumer Quantity Installed
Date Installed
Sq. Ft. Involved in complaint
Quantity No. of Planks Involved or % of Floor Affected
INSTALLATION INFORMATION Installed by: Retailer
Consumer
Install Method: Glued
Nailed
Consumer Contracted Installer
Rooms Installed
Stapled
Type of Glue/Stapler/Nailer
Type of Staple/Nail Used
(include brand name)
What was the air pressure of the compressor used What is the nailing/stapling pattern Was stapler or nailer seated correctly in nail bed Type of Trowel Used What is the Joint Spacing (included photos to support findings)
Type of Underlayment What is the expansion left around the perimeter of the room P1
SUBFLOOR INFORMATION Concrete Below Grade
Plywood
OSB
On Grade
Particle Board
Above Grade
Thickness
Other Type
Moisture Content of concrete/wood
Other Type of subfloors
INSPECTION INFORMATION Moisture content of flooring
(Photographs of reading required) Top Reading
Bottom reading
Type of moisture meter used
Humidity Levels
Type of heating system in home
Was HVAC up and running during install
Was job site existing or new const.
Temperature
How many people live in home
Does home have pets
CLEANING INFORMATION Maint products used: CF
Water
Other
How is floor being maintained Is there a cleaning company
Type of mop/cleaning device used Describe cleaning regimin
How many times a week do they clean
OUTDOOR INFORMATION Does water drain away from home Is there a pool
Is there a crawl space
Is there a sprinkler system
Is the home near a lake
Does the crawl space have sufficient cross ventilation
Is the crawl space 100% covered with polyethylene
Is there a basement in the home
What is the temp and moisture readings of the basement
INSPECTION REPORT: Customer Complaint: (what does the homeowner perceive the problem to be)
RETAILER COMPLAINT: (Make sure all measurements are noted)
P2
DISTRIBUTOR RECCOMENDATION: (Make sure all measurements are noted)
HAVE YOU INCLUDED Flooring Invoice Distributor Invoice Labor Bill Samples of Claim Photographs Release Form NOTE: PHOTOGRAPHS MUST ACCOMPANY THE CLAIM TO SUPPORT THE FINDINGS; ALL MEASUREMENTS, ETC QUESTIONS TO ASK YOURSELF: What did I notice about my surroundings? Does homeowner have a pet? Does homeowner damp mop floor? Any products around the kitchen area that may suggest improper cleaing? Did you notice furniture (proper protectors on chairs and furniture)? Was moisture reading taken with a Tramex Moisture Meter?
AREAS OF CONCERN: What is around that area; What type of furniture, eating area, etc. (high traffic); What type of casters on furniture,etc? Was floor leveled? If so, with what? Was floor patched? Were any sealers used on concrete subfloor prior to installation?
FOR MANUFACTURER ONLY Claim: Denied
Approved
Reason for deanial:
P3
Tel#
Street
City
State
Retailer
Zip
Tel#
Street
City
State
Consumer
Zip
Tel#
Street
City
State
Zip
PRODUCT INFORMATION Product Name/Description Style Number
Color
Run Date
Quality: First
Other
Purchase Information Date Purchased by Consumer Quantity Installed
Date Installed
Sq. Ft. Involved in complaint
Quantity No. of Planks Involved or % of Floor Affected
INSTALLATION INFORMATION Installed by: Retailer
Consumer
Install Method: Glued
Nailed
Consumer Contracted Installer
Rooms Installed
Stapled
Type of Glue/Stapler/Nailer
Type of Staple/Nail Used
(include brand name)
What was the air pressure of the compressor used What is the nailing/stapling pattern Was stapler or nailer seated correctly in nail bed Type of Trowel Used What is the Joint Spacing (included photos to support findings)
Type of Underlayment What is the expansion left around the perimeter of the room P1
SUBFLOOR INFORMATION Concrete Below Grade
Plywood
OSB
On Grade
Particle Board
Above Grade
Thickness
Other Type
Moisture Content of concrete/wood
Other Type of subfloors
INSPECTION INFORMATION Moisture content of flooring
(Photographs of reading required) Top Reading
Bottom reading
Type of moisture meter used
Humidity Levels
Type of heating system in home
Was HVAC up and running during install
Was job site existing or new const.
Temperature
How many people live in home
Does home have pets
CLEANING INFORMATION Maint products used: CF
Water
Other
How is floor being maintained Is there a cleaning company
Type of mop/cleaning device used Describe cleaning regimin
How many times a week do they clean
OUTDOOR INFORMATION Does water drain away from home Is there a pool
Is there a crawl space
Is there a sprinkler system
Is the home near a lake
Does the crawl space have sufficient cross ventilation
Is the crawl space 100% covered with polyethylene
Is there a basement in the home
What is the temp and moisture readings of the basement
INSPECTION REPORT: Customer Complaint: (what does the homeowner perceive the problem to be)
RETAILER COMPLAINT: (Make sure all measurements are noted)
P2
DISTRIBUTOR RECCOMENDATION: (Make sure all measurements are noted)
HAVE YOU INCLUDED Flooring Invoice Distributor Invoice Labor Bill Samples of Claim Photographs Release Form NOTE: PHOTOGRAPHS MUST ACCOMPANY THE CLAIM TO SUPPORT THE FINDINGS; ALL MEASUREMENTS, ETC QUESTIONS TO ASK YOURSELF: What did I notice about my surroundings? Does homeowner have a pet? Does homeowner damp mop floor? Any products around the kitchen area that may suggest improper cleaing? Did you notice furniture (proper protectors on chairs and furniture)? Was moisture reading taken with a Tramex Moisture Meter?
AREAS OF CONCERN: What is around that area; What type of furniture, eating area, etc. (high traffic); What type of casters on furniture,etc? Was floor leveled? If so, with what? Was floor patched? Were any sealers used on concrete subfloor prior to installation?
FOR MANUFACTURER ONLY Claim: Denied
Approved
Reason for deanial:
P3
