Complaints Publication Report
Hurst Customers for Life
Customers for Life
Complaints Publication Report Firm Name: Lookers Motor Group Limited Group: n/a Others firms included in this report (if any): n/a Period covered in this report: 1st July – 31st December 2012 Brand/Trading Names covered:– LOOKERS
Lookers Alfa Romeo Cardiff, Lookers Chevrolet Chester, Lookers Chevrolet Liverpool, Lookers Chevrolet Yardley, Lookers Citroen Blackpool, Lookers Citroen Liverpool, Lookers Citroen Newport, Lookers Citroen Preston, Lookers Commercial Vehicles Colchester, Lookers Fiat Stockport, Lookers Ford Braintree, Lookers Ford Chelmsford, Lookers Ford Colchester, Lookers Ford Sheffield, Lookers Ford South Woodham Ferrers, Lookers Ford Sudbury, Lookers Ford Witham, Lookers Honda Bexleyheath, Lookers Honda Derby, Lookers Honda Nottingham, Lookers Hyundai Preston, Lookers Kia Stockport, Lookers Land Rover Bishop Stortford, Lookers Land Rover Chelmsford, Lookers Land Rover Colchester, Lookers Lexus Hatfield, Lookers Nissan Chester, Lookers Peugeot Cardiff, Lookers Peugeot Newport, Lookers Renault Chester, Lookers Renault Colchester, Lookers Renault Stockport, Lookers Seat Manchester, Lookers Seat Stockport, Lookers Skoda Manchester, Lookers Skoda Stockport, Lookers Trade Centre Bristol, Lookers Trade Centre Burton, Lookers Vauxhall Birkenhead, Lookers Vauxhall Chester, Lookers Vauxhall Ellesmere Port, Lookers Vauxhall Liverpool, Lookers Vauxhall Selly Oak, Lookers Vauxhall Speke, Lookers Vauxhall Star City, Lookers Vauxhall St Helens, Lookers Vauxhall Warrington, Lookers Vauxhall Yardley, Lookers Volkswagen Battersea, Lookers Volkswagen Blackburn, Lookers Volkswagen Blackpool, Lookers Volkswagen Darlington, Lookers Volkswagen Lincoln, Lookers Volkswagen Morden, Lookers Volkswagen Northallerton, Lookers Volkswagen Preston, Lookers Volkswagen Teesside, Lookers Volvo Colchester, Mercedes-Benz of Brighton, Mercedes-Benz of Eastbourne, Mercedes-Benz of Gatwick, Mercedes-Benz of Redhill, Mercedes-Benz of Canterbury, Mercedes-Benz of Tonbridge, Mercedes-Benz of Ashford, Mercedes-Benz of Maidstone, Smart Maidstone, Smart Brighton, Smart Gatwick, Smart Tonbridge.
CHARLES HURST
Charles Hurst Specialist Cars Belfast, Charles Hurst Aston Martin Belfast, Charles Hurst Battersea Land Rover, Charles Hurst Bentley Belfast, Charles Hurst BMW Motorrad, Charles Hurst Business Solutions, Charles Hurst Chrysler Jeep Belfast, Charles Hurst Citroen Belfast, Charles Hurst Dublin, Charles Hurst Hyundai Dundonald, Charles Hurst Jaguar Belfast, Charles Hurst Kia Belfast, Charles Hurst Land Rover Belfast, Charles Hurst Kia Belfast, Charles Hurst Motorcycle Centre, Charles Hurst Nissan Belfast, Charles Hurst Nissan Newtownabbey, Charles Hurst Nissan Newtownards, Charles Hurst Peugeot Belfast, Charles Hurst Renault Belfast, Charles Hurst Renault Newtownabbey, Charles Hurst Renault Newtownards, Charles Hurst Toyota Belfast, Charles Hurst Toyota Newtownabbey, Charles Hurst Usedirect Belfast, Charles Hurst Lexus Belfast.
TAGGARTS
Taggarts Hyundai Motherwell, Taggarts Jaguar Glasgow, Taggarts Jaguar Motherwell, Taggarts Land Rover Glasgow, Taggarts Land Rover Motherwell, Taggarts Nissan Motherwell, Taggarts Peugeot Motherwell, Taggarts Volvo Glasgow, Taggarts Volvo Motherwell.
LOMOND
Audi Ayr, Audi Edinburgh, Audi Glasgow, Audi Stirling.
Product Category
Number of complaints OPENED
Number of complaints CLOSED
Complaints closed within 8 weeks (%)
Closed complaints upheld by firm (%)
Banking
n/a
n/a
n/a
n/a
Home Finance
n/a
n/a
n/a
n/a
General Insurance and Pure Protection
567
394
91%
19%
Decumulation, Life and Pensions
n/a
n/a
n/a
n/a
Investments
n/a
n/a
n/a
n/a
The above figures relate to the total of complaints (UK customers) referred to all of the legal entities mentioned above and within the date range as stated. Of the 567 complaints submitted 558 were payment protection policies driven by press media and press activity. Of these complaints 469 were found in our favour. For the purposes of the information detailed on this page, a complaint is defined as being an expression of dissatisfaction which has not been resolved on the business day following its receipt.
Customers for Life
Complaints Publication Report Firm Name: Lookers Motor Group Limited Group: n/a Others firms included in this report (if any): n/a Period covered in this report: 1st July – 31st December 2012 Brand/Trading Names covered:– LOOKERS
Lookers Alfa Romeo Cardiff, Lookers Chevrolet Chester, Lookers Chevrolet Liverpool, Lookers Chevrolet Yardley, Lookers Citroen Blackpool, Lookers Citroen Liverpool, Lookers Citroen Newport, Lookers Citroen Preston, Lookers Commercial Vehicles Colchester, Lookers Fiat Stockport, Lookers Ford Braintree, Lookers Ford Chelmsford, Lookers Ford Colchester, Lookers Ford Sheffield, Lookers Ford South Woodham Ferrers, Lookers Ford Sudbury, Lookers Ford Witham, Lookers Honda Bexleyheath, Lookers Honda Derby, Lookers Honda Nottingham, Lookers Hyundai Preston, Lookers Kia Stockport, Lookers Land Rover Bishop Stortford, Lookers Land Rover Chelmsford, Lookers Land Rover Colchester, Lookers Lexus Hatfield, Lookers Nissan Chester, Lookers Peugeot Cardiff, Lookers Peugeot Newport, Lookers Renault Chester, Lookers Renault Colchester, Lookers Renault Stockport, Lookers Seat Manchester, Lookers Seat Stockport, Lookers Skoda Manchester, Lookers Skoda Stockport, Lookers Trade Centre Bristol, Lookers Trade Centre Burton, Lookers Vauxhall Birkenhead, Lookers Vauxhall Chester, Lookers Vauxhall Ellesmere Port, Lookers Vauxhall Liverpool, Lookers Vauxhall Selly Oak, Lookers Vauxhall Speke, Lookers Vauxhall Star City, Lookers Vauxhall St Helens, Lookers Vauxhall Warrington, Lookers Vauxhall Yardley, Lookers Volkswagen Battersea, Lookers Volkswagen Blackburn, Lookers Volkswagen Blackpool, Lookers Volkswagen Darlington, Lookers Volkswagen Lincoln, Lookers Volkswagen Morden, Lookers Volkswagen Northallerton, Lookers Volkswagen Preston, Lookers Volkswagen Teesside, Lookers Volvo Colchester, Mercedes-Benz of Brighton, Mercedes-Benz of Eastbourne, Mercedes-Benz of Gatwick, Mercedes-Benz of Redhill, Mercedes-Benz of Canterbury, Mercedes-Benz of Tonbridge, Mercedes-Benz of Ashford, Mercedes-Benz of Maidstone, Smart Maidstone, Smart Brighton, Smart Gatwick, Smart Tonbridge.
CHARLES HURST
Charles Hurst Specialist Cars Belfast, Charles Hurst Aston Martin Belfast, Charles Hurst Battersea Land Rover, Charles Hurst Bentley Belfast, Charles Hurst BMW Motorrad, Charles Hurst Business Solutions, Charles Hurst Chrysler Jeep Belfast, Charles Hurst Citroen Belfast, Charles Hurst Dublin, Charles Hurst Hyundai Dundonald, Charles Hurst Jaguar Belfast, Charles Hurst Kia Belfast, Charles Hurst Land Rover Belfast, Charles Hurst Kia Belfast, Charles Hurst Motorcycle Centre, Charles Hurst Nissan Belfast, Charles Hurst Nissan Newtownabbey, Charles Hurst Nissan Newtownards, Charles Hurst Peugeot Belfast, Charles Hurst Renault Belfast, Charles Hurst Renault Newtownabbey, Charles Hurst Renault Newtownards, Charles Hurst Toyota Belfast, Charles Hurst Toyota Newtownabbey, Charles Hurst Usedirect Belfast, Charles Hurst Lexus Belfast.
TAGGARTS
Taggarts Hyundai Motherwell, Taggarts Jaguar Glasgow, Taggarts Jaguar Motherwell, Taggarts Land Rover Glasgow, Taggarts Land Rover Motherwell, Taggarts Nissan Motherwell, Taggarts Peugeot Motherwell, Taggarts Volvo Glasgow, Taggarts Volvo Motherwell.
LOMOND
Audi Ayr, Audi Edinburgh, Audi Glasgow, Audi Stirling.
Product Category
Number of complaints OPENED
Number of complaints CLOSED
Complaints closed within 8 weeks (%)
Closed complaints upheld by firm (%)
Banking
n/a
n/a
n/a
n/a
Home Finance
n/a
n/a
n/a
n/a
General Insurance and Pure Protection
567
394
91%
19%
Decumulation, Life and Pensions
n/a
n/a
n/a
n/a
Investments
n/a
n/a
n/a
n/a
The above figures relate to the total of complaints (UK customers) referred to all of the legal entities mentioned above and within the date range as stated. Of the 567 complaints submitted 558 were payment protection policies driven by press media and press activity. Of these complaints 469 were found in our favour. For the purposes of the information detailed on this page, a complaint is defined as being an expression of dissatisfaction which has not been resolved on the business day following its receipt.
