Customer Service Solutions - Amazon Simple Storage Service (S3)
Customer Service Solutions Effectively building brand loyalty at a lower cost is virtually possible. With LiveOps’ cloud-based solution, your customer service operation will achieve a return on investment higher than you ever imagined possible. That’s because we can bring you top-notch talent that is not limited by geography. Our best fully-certified agents are solely dedicated to keeping your customers happy, promoting your brand and encouraging return buying behavior. And, you can quickly flex agent support to precisely match your peak times and slower times. Plus, your business can benefit from newfound success in virtually no time at all. In fact, LiveOps can ramp up to elevate your business performance faster and more effectively than brick and mortar organizations could ever dream of. And our industryleading service model means your ability to meet or exceed your KPIs will be well above your competition – and ours. LiveOps: a Virtual Model for Customer Service with Unmatched Benefits LiveOps brings years of experience and expertise building the largest virtual contact center in the world – with an unparalleled community of more than 20,000 home-based, independent agents. We can configure a cloud-based customer service solution specially for your business that not only perfectly aligns with your market demands, but that also intensely supports your brand integrity and boosts your bottom line. And we can do it all it just weeks – not months. Your business will benefit from unsurpassed quality, scalability and value from day one. Quality We all know that customers make assumptions about your company based on their experience with your contact center. That’s why we source experienced and certified agents who are passionate about your product and who can identify with your audience. They’re technically savvy, able to effectively navigate your CRM systems and leverage LiveOps’ quality assurance tools. They also possess the ever-important soft skills necessary to positively represent your product and brand – developing the appropriate word choice and tone to problem solve any issue, whether it’s a simple order status call, a challenging save-the-sale or an escalation from a complaint. You’ll see faster call resolution – and First Call Resolution. Consider:
» Our agents opt-in and commit to specializing in your product. This means they’re already excited about your product and want to connect with your customers. » Agents participate in e-learning courses, certification modules, and ongoing program optimization activities, such as instructor-lead sessions – all more efficient than traditional classroom learning typical of brick and mortar call centers. » We offer real-time visibility into agent performance and the ability to automatically route calls to the highest performers. » Our agents have a proven track record of up to 40% Save the Sale rates. Finally, our remote or home-based agents are happy. Why does that matter? Think of the tremendous cost of turnover – both to your bottom line and to your brand consistency. Brick and mortar customer service contact centers can experience annual turnover as high as 100%, while LiveOps is less than 10%. Scalability Companies in all industries are looking for ways to contain costs by flexing staff support up or down as business demands fluctuate. LiveOps’ virtual customer service environment makes this simpler and easier than ever. We can quickly source agents and ramp up or down to meet your call volume, so you won’t pay for agents you don’t need. You can
Customer service is part sales and part brand representation. LiveOps does both.” Shano Mays Hearthware, Inc. makers of Nuwave
choose 24/7/365 coverage, or set your own customer service hours. On top of that, LiveOps leverages a pay-as-you-go model, so you only pay for actual talk time – not idle time. You’ll achieve optimal levels of productivity and cost efficiency. Value Most companies look at their customer service function as a cost center. At LiveOps, we take every measure to deliver customer service that’s a business builder. By providing you with the right agents at the right times, our full-service virtual model ensures exceptional customer service at a significantly lower cost-per-call, all with the potential to save the sale – or generate more sales – with a positive, branded experience. Turning a minus into a plus? It is virtually possible.
The LiveOps Difference What happens when you bring your contact center to the cloud with LiveOps? You own less, but command more. You stop buying software and maintaining equipment and start tapping the power of a true cloud contact center platform. Voice, email, chat, SMS, Facebook and Twitter – we support them all along with an integrated customer interaction database. Only LiveOps lets your business rapidly deploy an always-on, highly secure, true multi-tenant and instantly scalable contact center solution using a pay-as-you-go model. Our easy-to-use interface means no more requests to IT. You can easily add agents, customize reports and design IVRs. Even the updates happen automatically and with no downtime. LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social and SMS – along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered with the highest cloud security standards. Learn more about how LiveOps’ Customer Service solution can generate more quality, scalability and value for your business. Contact your LiveOps representative today, or visit us at www.liveops.com/services.
LiveOps, Inc., 555 Twin Dolphin Drive, Suite 400, Redwood City, CA 94065 USA Tel: +1.800.411.4700 | Tel: +1.408.844.2400 | Fax: +1.650.745.3756 | www.liveops.com
Copyright © 2013 LiveOps, Inc. All rights reserved. LiveOps, LiveOps Applications, LiveOps Authoring, LiveOps Chat & Email, LiveOps Insight, LiveOps Offers, LiveOps Platform, LiveOps Recording, LiveOps Social, LiveOps Voice, LiveOps Engage, LiveRevenue, LiveTransfer and LiveWeb are either registered trademarks or trademarks of LiveOps, Inc. All other names may be trademarks of their respective owners.
» Our agents opt-in and commit to specializing in your product. This means they’re already excited about your product and want to connect with your customers. » Agents participate in e-learning courses, certification modules, and ongoing program optimization activities, such as instructor-lead sessions – all more efficient than traditional classroom learning typical of brick and mortar call centers. » We offer real-time visibility into agent performance and the ability to automatically route calls to the highest performers. » Our agents have a proven track record of up to 40% Save the Sale rates. Finally, our remote or home-based agents are happy. Why does that matter? Think of the tremendous cost of turnover – both to your bottom line and to your brand consistency. Brick and mortar customer service contact centers can experience annual turnover as high as 100%, while LiveOps is less than 10%. Scalability Companies in all industries are looking for ways to contain costs by flexing staff support up or down as business demands fluctuate. LiveOps’ virtual customer service environment makes this simpler and easier than ever. We can quickly source agents and ramp up or down to meet your call volume, so you won’t pay for agents you don’t need. You can
Customer service is part sales and part brand representation. LiveOps does both.” Shano Mays Hearthware, Inc. makers of Nuwave
choose 24/7/365 coverage, or set your own customer service hours. On top of that, LiveOps leverages a pay-as-you-go model, so you only pay for actual talk time – not idle time. You’ll achieve optimal levels of productivity and cost efficiency. Value Most companies look at their customer service function as a cost center. At LiveOps, we take every measure to deliver customer service that’s a business builder. By providing you with the right agents at the right times, our full-service virtual model ensures exceptional customer service at a significantly lower cost-per-call, all with the potential to save the sale – or generate more sales – with a positive, branded experience. Turning a minus into a plus? It is virtually possible.
The LiveOps Difference What happens when you bring your contact center to the cloud with LiveOps? You own less, but command more. You stop buying software and maintaining equipment and start tapping the power of a true cloud contact center platform. Voice, email, chat, SMS, Facebook and Twitter – we support them all along with an integrated customer interaction database. Only LiveOps lets your business rapidly deploy an always-on, highly secure, true multi-tenant and instantly scalable contact center solution using a pay-as-you-go model. Our easy-to-use interface means no more requests to IT. You can easily add agents, customize reports and design IVRs. Even the updates happen automatically and with no downtime. LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social and SMS – along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered with the highest cloud security standards. Learn more about how LiveOps’ Customer Service solution can generate more quality, scalability and value for your business. Contact your LiveOps representative today, or visit us at www.liveops.com/services.
LiveOps, Inc., 555 Twin Dolphin Drive, Suite 400, Redwood City, CA 94065 USA Tel: +1.800.411.4700 | Tel: +1.408.844.2400 | Fax: +1.650.745.3756 | www.liveops.com
Copyright © 2013 LiveOps, Inc. All rights reserved. LiveOps, LiveOps Applications, LiveOps Authoring, LiveOps Chat & Email, LiveOps Insight, LiveOps Offers, LiveOps Platform, LiveOps Recording, LiveOps Social, LiveOps Voice, LiveOps Engage, LiveRevenue, LiveTransfer and LiveWeb are either registered trademarks or trademarks of LiveOps, Inc. All other names may be trademarks of their respective owners.
