Documentation/aPME/aPME for CCX
akkadian Provisioning Manager Express
CONTACT CENTER EXPRESS aPME supports UCCX 9.x and above
Create & Enable Extensions: Primary & IPCC
Create Agents & Associations
Develop Agents & Skill Sets
Create/Enable Extensions
Create & Enable Extensions: Primary & IPCC
1. Create extension(s) 2. Assign primary CUCM and IPCC extension(s)
Create Agents & Associations
Assign application users to soft phones and hard phones Create Agents & Associations
Example: PG User, RMCM
Assign Agent Skills Create UCCX agent and assign skill sets. Assign: -Resource group -Skill set -Competence level -Team assignment -And more
Develop Agents & Skill Sets
More standout features of aPME Security
Deployment
aPME offers rolesbased access.
aPME is deployed and ready to provision in less than 1 hour
Multiple Device Provisioning
aPME can provision a user with multiple devices and services in under 40 seconds.
Learn more about aPME Visit www.akkadianlabs.com/cisco-uc-provisioning/ to download a free trial Email us to learn more about aPME for Contact Center Enterprise [email protected]
CONTACT CENTER EXPRESS aPME supports UCCX 9.x and above
Create & Enable Extensions: Primary & IPCC
Create Agents & Associations
Develop Agents & Skill Sets
Create/Enable Extensions
Create & Enable Extensions: Primary & IPCC
1. Create extension(s) 2. Assign primary CUCM and IPCC extension(s)
Create Agents & Associations
Assign application users to soft phones and hard phones Create Agents & Associations
Example: PG User, RMCM
Assign Agent Skills Create UCCX agent and assign skill sets. Assign: -Resource group -Skill set -Competence level -Team assignment -And more
Develop Agents & Skill Sets
More standout features of aPME Security
Deployment
aPME offers rolesbased access.
aPME is deployed and ready to provision in less than 1 hour
Multiple Device Provisioning
aPME can provision a user with multiple devices and services in under 40 seconds.
Learn more about aPME Visit www.akkadianlabs.com/cisco-uc-provisioning/ to download a free trial Email us to learn more about aPME for Contact Center Enterprise [email protected]
