Ecova Wireline Telemanagement Datasheet
ECOVA WIRELINE TELEMANAGEMENT
Wireline services remain the largest telecom category expense for most companies. Even more important, these increasingly complex Voice and Data networks still serve as the backbone for critical corporate communications and information transfer. Yet today’s telecom managers all too often have their backs against the wall. In a volatile business climate with pressures to cut costs while improving performance, it’s challenging to stay out front. Ecova’s Wireline TeleManagement solution is engineered to solve these issues, with three integrated offerings that effectively help manage the expenses, service ordering and support needed to efficiently operate a telecom environment.
EXPENSE MANAGEMENT SERVICE Ecova’s offering is a multi-layered, integrated service that ensures maximum financial efficiency for your telecom portfolio. Crafted around five key components, our unified approach delivers maximum outcomes in terms of savings, data accuracy and leverageable knowledge.
EXPENSE MANAGEMENT Spend & Service Optimization Billing Validation & Resolution Vendor Contract Management
INVOICE & PAYMENT MANAGEMENT With 17 years experience, and current volumes of over 1 million invoices per month, we have developed exceptional processing accuracy and efficiency. Key attributes include unrivaled electronic data capture, multi-method cost allocation, accruals reporting, consolidated vendor payments and more.
INVENTORY & USAGE MANAGEMENT We build comprehensive, continuously updated service and usage inventories that provide telecom managers with a clear picture of their network landscape. And we don’t just create the inventory, we validate all lines to ensure they belong to you, and are working as intended.
VENDOR CONTRACT MANAGEMENT Our contracts library brings all of your vendor contracts into a secure, unified, online environment. Automated expiration notifications ensure the correct timing to negotiate that next deal, and included reviews by our contract experts enhance your procurement efforts.
BILLING VALIDATION & RESOLUTION
Inventory & Usage Management Invoice & Payment Management
Our approach is simple, our clients should pay what they owe, not what they’re billed. We review every invoice, every month, with a 5 level validation process to maximize identification of errors. Our team then resolves all disputes with the carrier to your maximum gain.
SPEND & SERVICE OPTIMIZATION Armed with rich data from your contracts, invoices and inventories, our optimization experts now focus on reducing usage, improving performance, and increasing efficiency. Our objective here is simple – lower your costs and align your network services. With these five critical value components, Ecova’s Wireline Expense Management service delivers much more than just “handling the bills”. We perform the heavy lifting, and also present you with a startlingly clear view of your telecom environment. Net result is the increased ability to focus on your strategic management goals.
SERVICE ORDER MANAGEMENT In telecom, ongoing change is the norm. Lines and circuits and features need to be added or removed, locations open and close, and new technologies replace old ones. Managing and tracking the daily adjustments coming in from your business stakeholders, and working with carriers to see that all of the requests are handled to completion in an accurate, timely, fashion can be overwhelming. Whether a request relates to your Voice or your DataCom network, Ecova’s support offering covers it. We integrate the activities of the client, the installer, the carrier, and even the landlord when needed. Our team of professionals has years of experience, and the processes and tools to successfully and efficiently deliver results. Reaching our specialists is easy with client choice of online portal, email or phone support. When orders come in, Ecova will always validate the source of the order, clarify and refine the request as needed, compare the order with your policy-based profiles, secure approvals when needed, and swiftly fulfill the requests.
MACD: Changes in service at an existing location.
Site Open: Ordering and installing service at a new location.
Site Close: Cancelling all services at an existing location.
Liability Transfer: Acquiring or releasing a location to another company, while keeping the services intact.
With all Service Order Management activities, control, accuracy and timeliness are critical attributes. Ecova’s structured processes emphasize leveraging your policies and profiles to ensure that orders conform to your expectations. That means less headaches for you, and more time to focus on the important stuff.
SEE MORE Leverage Ecova’s payments and analytics processes to validate all wireline charges and maintain line inventories.
SAVE MORE Reduce overall wireline expenses with superior management and analysis of invoices, invent and charges.
SUSTAIN MORE Understand and plan your company’s telecom demand, capacity and requirements to accurately meet the needs of your business.
HELP DESK What’s the old saying, “If something can go wrong, it will?” That’s why an efficient, responsive Help Desk is such a critical element of your telecom management efforts. Your company likely can’t afford the down time associated with non-working Voice or Data communications. Let’s face it, when you can’t interact with your customers, or move critical information, you’re not in business. Whether the issue is an inability to complete a long distance call, a broken hunt line, noise or low volume levels, intermittent or lost internet connectivity, or any of the hundreds of other calamities that can take down your service, our team of professionals stand at the ready. And this includes staying connected with your own business stakeholders that are frustrated with the situation and need action…now!
CONTACT US TODAY Find out how we can put these solutions to work for you.
Clients can choose from our Tier 1 (initial contact direct to us) or Tier 2 (issues are routed to us after client review) service levels. In either case we take full responsibility for resolution. Our system supports inbound requests via web interface, email or phone. And of course, regular communication of progress is provided, along with reports of all requests that have been handled.
1313 N Atlantic St #5000 Spokane WA 99201
If your efforts to run your telecom network are bogged down because of demanding intrusions to solve small, but critical service problems, let us help.
ecova.com
800 791 7564 [email protected]
Wireline services remain the largest telecom category expense for most companies. Even more important, these increasingly complex Voice and Data networks still serve as the backbone for critical corporate communications and information transfer. Yet today’s telecom managers all too often have their backs against the wall. In a volatile business climate with pressures to cut costs while improving performance, it’s challenging to stay out front. Ecova’s Wireline TeleManagement solution is engineered to solve these issues, with three integrated offerings that effectively help manage the expenses, service ordering and support needed to efficiently operate a telecom environment.
EXPENSE MANAGEMENT SERVICE Ecova’s offering is a multi-layered, integrated service that ensures maximum financial efficiency for your telecom portfolio. Crafted around five key components, our unified approach delivers maximum outcomes in terms of savings, data accuracy and leverageable knowledge.
EXPENSE MANAGEMENT Spend & Service Optimization Billing Validation & Resolution Vendor Contract Management
INVOICE & PAYMENT MANAGEMENT With 17 years experience, and current volumes of over 1 million invoices per month, we have developed exceptional processing accuracy and efficiency. Key attributes include unrivaled electronic data capture, multi-method cost allocation, accruals reporting, consolidated vendor payments and more.
INVENTORY & USAGE MANAGEMENT We build comprehensive, continuously updated service and usage inventories that provide telecom managers with a clear picture of their network landscape. And we don’t just create the inventory, we validate all lines to ensure they belong to you, and are working as intended.
VENDOR CONTRACT MANAGEMENT Our contracts library brings all of your vendor contracts into a secure, unified, online environment. Automated expiration notifications ensure the correct timing to negotiate that next deal, and included reviews by our contract experts enhance your procurement efforts.
BILLING VALIDATION & RESOLUTION
Inventory & Usage Management Invoice & Payment Management
Our approach is simple, our clients should pay what they owe, not what they’re billed. We review every invoice, every month, with a 5 level validation process to maximize identification of errors. Our team then resolves all disputes with the carrier to your maximum gain.
SPEND & SERVICE OPTIMIZATION Armed with rich data from your contracts, invoices and inventories, our optimization experts now focus on reducing usage, improving performance, and increasing efficiency. Our objective here is simple – lower your costs and align your network services. With these five critical value components, Ecova’s Wireline Expense Management service delivers much more than just “handling the bills”. We perform the heavy lifting, and also present you with a startlingly clear view of your telecom environment. Net result is the increased ability to focus on your strategic management goals.
SERVICE ORDER MANAGEMENT In telecom, ongoing change is the norm. Lines and circuits and features need to be added or removed, locations open and close, and new technologies replace old ones. Managing and tracking the daily adjustments coming in from your business stakeholders, and working with carriers to see that all of the requests are handled to completion in an accurate, timely, fashion can be overwhelming. Whether a request relates to your Voice or your DataCom network, Ecova’s support offering covers it. We integrate the activities of the client, the installer, the carrier, and even the landlord when needed. Our team of professionals has years of experience, and the processes and tools to successfully and efficiently deliver results. Reaching our specialists is easy with client choice of online portal, email or phone support. When orders come in, Ecova will always validate the source of the order, clarify and refine the request as needed, compare the order with your policy-based profiles, secure approvals when needed, and swiftly fulfill the requests.
MACD: Changes in service at an existing location.
Site Open: Ordering and installing service at a new location.
Site Close: Cancelling all services at an existing location.
Liability Transfer: Acquiring or releasing a location to another company, while keeping the services intact.
With all Service Order Management activities, control, accuracy and timeliness are critical attributes. Ecova’s structured processes emphasize leveraging your policies and profiles to ensure that orders conform to your expectations. That means less headaches for you, and more time to focus on the important stuff.
SEE MORE Leverage Ecova’s payments and analytics processes to validate all wireline charges and maintain line inventories.
SAVE MORE Reduce overall wireline expenses with superior management and analysis of invoices, invent and charges.
SUSTAIN MORE Understand and plan your company’s telecom demand, capacity and requirements to accurately meet the needs of your business.
HELP DESK What’s the old saying, “If something can go wrong, it will?” That’s why an efficient, responsive Help Desk is such a critical element of your telecom management efforts. Your company likely can’t afford the down time associated with non-working Voice or Data communications. Let’s face it, when you can’t interact with your customers, or move critical information, you’re not in business. Whether the issue is an inability to complete a long distance call, a broken hunt line, noise or low volume levels, intermittent or lost internet connectivity, or any of the hundreds of other calamities that can take down your service, our team of professionals stand at the ready. And this includes staying connected with your own business stakeholders that are frustrated with the situation and need action…now!
CONTACT US TODAY Find out how we can put these solutions to work for you.
Clients can choose from our Tier 1 (initial contact direct to us) or Tier 2 (issues are routed to us after client review) service levels. In either case we take full responsibility for resolution. Our system supports inbound requests via web interface, email or phone. And of course, regular communication of progress is provided, along with reports of all requests that have been handled.
1313 N Atlantic St #5000 Spokane WA 99201
If your efforts to run your telecom network are bogged down because of demanding intrusions to solve small, but critical service problems, let us help.
ecova.com
800 791 7564 [email protected]
