Emergency or NON Emergency
Emergency or NON Emergency Emergency - Handled in 2 Hours The Act lists a variety of situations that are considered emergencies. These include: •
A burst water service or a serious water service leak
•
A block or broken lavatory system
•
A serous roof leak
•
A gas leak
•
A dangerous electrical fault
•
Flooding or serious flood damage
•
Serious storm, fire or impact damage
•
A failure or breakdown of the gas, electrical or water supply to the premises
•
A failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating, and
•
A fault / damage that is likely to cause injury, undue inconvenience or which makes the premises unsafe or insecure (for example broken stairs)
NON Emergency (Examples ONLY) - Handled within 24 Hours •
Broken light switch
•
Toilet roll holder broken
•
Fan / Air Conditioning not working
•
One stove element not working
•
Garage Door remote not working
•
Fence needs repair
•
A request of personal choice
If your situation is not listed as an Emergency Repair it is considered a Routine Repair. If you are dealing with an Emergency situation after office hours please contact the allocated emergency contacts as per the tenancy agreement.
All Maintenance Repairs MUST in the WRITING
A burst water service or a serious water service leak
•
A block or broken lavatory system
•
A serous roof leak
•
A gas leak
•
A dangerous electrical fault
•
Flooding or serious flood damage
•
Serious storm, fire or impact damage
•
A failure or breakdown of the gas, electrical or water supply to the premises
•
A failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating, and
•
A fault / damage that is likely to cause injury, undue inconvenience or which makes the premises unsafe or insecure (for example broken stairs)
NON Emergency (Examples ONLY) - Handled within 24 Hours •
Broken light switch
•
Toilet roll holder broken
•
Fan / Air Conditioning not working
•
One stove element not working
•
Garage Door remote not working
•
Fence needs repair
•
A request of personal choice
If your situation is not listed as an Emergency Repair it is considered a Routine Repair. If you are dealing with an Emergency situation after office hours please contact the allocated emergency contacts as per the tenancy agreement.
All Maintenance Repairs MUST in the WRITING
