Energy Smart Community & Smart Meters
Energy Smart Community & Smart Meters Rosalyn Bandy [email protected] 607-220-3563
Rosalyn Bandy Cooperative Extension of Tompkins County Energy Smart Community Liaison
Keith Lorenzetti Program Director NYSEG Energy Smart Community
Charleen Heidt Community Outreach Coordinator NYSEG Energy Smart Community
Introductions
• • • • • •
Understand what the Energy Smart Community is Understand why Smart Meters are an important part of ESC Give you accurate information Understand where you can find more detailed resources/information Address your questions Understand the process going forward, know where to go with other questions that may arise in the future • Feel confident in the quality of the answers you receive
Purpose of This Meeting
1. Cooperative Extension’s Role
2. Energy Smart Community - Context 3. New York State’s New Energy Vision 4. NYSEG: Overview of the Energy Smart Community Smart Meter Details 5. What do Smart Meters mean for me as a TC Resident? Privacy Health Take control, save money Special deals on energy efficiency, solar 6. Q & A 7. Closing
Agenda – 90 Minutes
Mission: To enable people to improve their lives and communities through partnerships that put experience and research knowledge to work. Connect people with the information they need: • agriculture • nutrition and health • youth and families; finances • energy efficiency • economic and community development • sustainable natural resources (fracking, hydrilla) Energy Smart Community: Educator and feedback loop from the Community to NYSEG
Cooperative Extension’s Role
Historical Expectations: • Affordable Power • Reliable Power • Secure Power
Emerging Expectations: • Integrate NEW generation resources (residential, community solar) • Maximize benefits of energy efficiency and avoiding PEAK ENERGY times • Meet environmental constraints (CO2 emissions)
Evolving Expectations of the Energy Grid
7
6
6
5
Additional Power during PEAK
4
kilowatts 4
3
3
3
2 1
0.5
0 Midnight
6:00 AM
12:00 PM
6:00 PM
9:00 PM
TIME OF DAY
Avoiding Peak Energy Demand Power is expected to be provided for a sustained period at a significantly higher-than-average supply level. During extreme temperatures, even more energy is required. When demand is high, additional power plants are brought online to meet demand – adding to carbon emissions When residents reduce demand at peak times, they can save money because additional power is not needed. The Environment also wins.
TC Residents want: • • • •
Reliability & Safety – FAST response to outages Affordability – better rates Choice & Control – track and control your usage, no estimated bills More renewables – solar, wind, affordable electric vehicles, battery storage
The existing grid: designed for the previous century, centralized, one directional, limited capacity for large scale renewables
Modern grid: an integrated platform of interconnected systems, where energy travels to and from the grid
Residents’ Expectations are Changing
Traditional Electrical Grid
One-way flow of electricity from generation to transmission, distribution, and end use
Generation
One-way Flow of electricity
One-way Flow of electricity
Transmission (high voltage)
Distribution (medium voltage)
Home
Business
Factory
School
8
An integrated grid Where electricity can Travel in both directions
Changing Landscape Combined Heat & Power
Generation
Rooftop Solar
Electric Vehicles
Energy storage
Transmission, Distribution: Two-Way Power Energy storage
9
Reforming the Energy Vision “REV” Goal is to: • Help consumers make more informed choices about their energy use • Develop new energy products & services • Protect the environment • Create new jobs and economic opportunity
NY’s Comprehensive Energy Strategy
NYS Utilities are required to: • Develop REV projects • Projects should demonstrate the potential of various aspects of REV • Projects should be designed to deliver observable results and actionable information
https://rev.ny.gov/ Energy Smart Community supports REV goals
Data from Smart Meters enable customers to understand their energy use to avoid peak energy times and save money
Smart Meters enable real‐time precision to adapt to changing conditions and outages.
.
Smart Meters
Energy Smart Community (ESC) Update May 2017
Energy Smart Community
www.nyseg.com
13
ESC Public Meetings
What is the ESC ?
www.nyseg.com
Energy Smart Community
14
What does a Smart Meter enable?
Grid Automation
Customer Choice
www.nyseg.com
• Accommodate & manage clean energy resources • Improve outage response • Improve system efficiency • Improve planning for the future
• Increase ability to manage energy use • Participate in innovative rate options • Access YES Home Solutions services & products • Reduce carbon footprint
Energy Smart Community
15
YES Home Solutions: Platform for connecting customers with service providers
YESHomeSolutions.com Market Size
Residential Accounts: 35,029 Existing solar: 992 (2.8%) Email Addresses: 20,022 Program Stats since March 29th
Home assessment leads
101
Community solar leads
44
Residential solar leads
99
Total leads
244
www.nyseg.com
Win for TC residents
Win for the local economy and labor
Win for local service providers
Win for NYSEG
Energy Smart Community
16
YES Home Solutions 2.0 •
• •
Offers products with instant energy efficiency rebates and enrollment in demand response Simplifies the sharing of the customer’s data with service providers Provides a seamless customer experience and enrollment in customized solutions o
Example: One click = TOU rate plan + smart thermostat + demand response opt-in
www.nyseg.com
Energy Smart Community
17
Energy Manager • • •
Offers customers access to usage data (hourly, uploaded 4 times per day) Provides energy usage information in an actionable format Enables customers to download and share their data with third party provider
Tips and tools to manage energy use
www.nyseg.com
Energy Smart Community
18
Energy Smart Community Program Update 5/2/17 – 5/31/17 ESC Smart Meter Public Meetings 3/27/17 ESC YES Home Solutions Launch
Q1 2017
1/27/17 ESC Plan Filing
7/05/17 – 8/31/17 Smart Meter Installations
Q2 2017
4/25/17 Initial ESC Innovative Pricing Plan Collaborate Meeting
www.nyseg.com
Q3 2017
Additional Products & Programs in YES Home Solutions
Energy Manager Platform Complete
Q4 2017
ESC Innovative Pricing Plans Approved
ESC Automation Complete
Energy Smart Community
19
Smart Meter Deployment
Process •
Week of 4/17/17: Customers received the “What is the ESC” letter
•
Week of 5/07/17: Customer will receive the “Intro to Smart Meters” letter: o
Benefits of Smart Meters
o
Wellington Contractor will perform the installs
o
Installation Process
•
Postcards detailing customers installation information will be mailed 1-2 weeks prior to install. The Wellington van will be on the postcard
•
A verbal contact will be made with any Life Support customers
•
Door hangers will be used to notify customers of an exchanged meter, or to request scheduling information if necessary (an indoor or fenced meter)
Note: Local Law Enforcement will be notified that Wellington will be working in the area
Schedule •
A targeted installation schedule has been developed by Wellington, and will be finalized and available within the next few weeks
•
When completed, the final deployment schedule will be shared via our website
www.nyseg.com
Energy Smart Community
20
Energy Smart Community Update
Smart Meter Security, Safety and Accuracy
www.nyseg.com
Energy Smart Community
21
Customer Data Security
Smart meters, the communications network, and software that store energy use information, use advanced security measures to prevent unauthorized access to customer data.
No customer identifying information (name, address, phone number, etc.) is stored in the smart meter or transmitted across the network.
What will NYSEG do with my smart meter data? • • • • •
Billing Available for your review and use via Energy Manager NYSEG does not sell customer data Not used to monitor customer behavior Protect the confidentiality of you account information
www.nyseg.com
Energy Smart Community
22
Smart Grid Security
Protecting smart grids and critical infrastructure are urgent concerns for NYSEG and AVANGRID
How does NYSEG protect the Smart Grid ? • • •
•
Security mechanisms provide multiple layers of protection, and are continually evaluated and updated to minimize current and future risks of intrusion Security measures are tested and reviewed regularly to guard against unauthorized access to our systems Smart meters and associated systems utilize the latest industry standards regarding encryption technology, and use this technology to authenticate and encrypt all two-way communications, providing the data confidentiality, integrity and authenticity critical for system security NYSEG follows our Corporate Enterprise Security Architecture and three general classifications of controls: o Managerial - Management of risk and management of information system security o Operational – Security controls executed by people o Technical – Security controls implemented and executed by information systems through mechanisms contained in the hardware, software and firmware of the system
www.nyseg.com
Energy Smart Community
23
Smart Meter Health Impacts
Will a smart meter affect my health ? •
•
• • •
The smart metering system communicates electricity use information by sending low power radio signals similar to a wireless internet router. The radio signals are intermittent and will transmit for an average of less than three minutes each day. Numerous studies have shown that smart meters using low power radio signals pose no health risk. While smart meters emit a low level of radio frequency energy, exposure from smart meters is fraction of the level that comes from other commonly used household devices including cell phones, cordless phones and microwave ovens. The ESC smart meters have been approved by the Underwriters Laboratory (UL certified) The low power radio equipment in NYSEG’s smart metering system is certified by the U.S. Federal Communications Commission (FCC) Please visit the Cornell Cooperative Extension - Tompkins website for information related to the ESC and smart meters. www.ccetompkins.org/esc
www.nyseg.com
Energy Smart Community
24
Smart Meter Testing
The ESC Smart Meter (Itron Riva Centron) is compliant with ANSI and UL standards, witnessed tested, and will be approved by the PSC for use in homes in Ithaca and Tompkins County.
Multiple standards define the tests to assure safety and accuracy • • •
American National Standards Institute (ANSI) has provided the fundamental code for electric meter safety and accuracy testing Underwriters Laboratories (UL) has layered on the ANSI suite of tests, its version of safety-focused meter tests The New York State Department of Public Service (PSC) determines meter testing requirements, witnesses meter testing in certified laboratories and approves the use of ALL revenue meters
www.nyseg.com
Energy Smart Community
25
Energy Smart Community Update
Appendices
www.nyseg.com
Energy Smart Community
26
Smart Meter Public Meetings (Cornell Cooperative Extension & NYSEG)
•
Tuesday, May 2, 6:30-8:00pm, Lansing Town Hall, 29 Auburn Road, Lansing
•
Wednesday, May 3, 6:30-8:00pm, Lansing Village Office, 2405 N. Triphammer Rd, Ithaca
•
Thursday, May 11, 6:30-8:00pm, Ithaca Town Hall-Board Rm, 215 N. Tioga Street, Ithaca
•
Tuesday, May 16, 6:30-8:00pm, Etna Fire Hall, 26 Wood Road, Freeville NY
•
Saturday, May 20, 9:00-10:30am, CCE-Tompkins, 615 Willow Ave. Room A, Ithaca
•
Tuesday, May 23, 6:30-8:00pm, Groton Town Hall, 101 Conger Blvd, Groton
•
Wednesday, May 24, 7:00-8:30pm, Village of Cayuga Heights, 836 Hanshaw Rd, Ithaca
www.nyseg.com
Energy Smart Community
27
Customer Communications
Objectives • • • •
Inform affected customers of the installation of their smart meter Manage major concerns regarding transition to smart meters Ensure customer inquiries are directed to vendor’s call center or website Promote enhanced customer services (Energy Manager, new rates, bill design) with smart meter
Scheduled Communications Type
What
When
Letter
Intro to "what is ESC"
Week of 4/17
Bookmark
ESC Bookmark
Week of 4/17
Letter
Intro to Smart meters
Week of 5/8
Postcard
We will be there to install
2 weeks before installation
Door Hanger
Meter Exchanged
As needed
Door Hanger
Unable to Exchange
As needed
Door Hanger
Property Damage
As needed
Inquiry Card
Smart Meter Info
As needed
Letter - Law Enforcement
We will be in your neighborhood
2 weeks before installations begin
Handout
What is ESC
As needed
Magnet
Authorized Contractor
Before installation begins
Timeline •
Communications began the week of 4/17 with the initial letter and will continue throughout the project. www.nyseg.com
Energy Smart Community
28
Innovative Pricing Update
Objectives: • • •
Introduce customers to time of use rates for delivery and supply Empower customers with more choice, control, and customization Improve system efficiency
Baseline Survey: • •
More than 50% of customers in Tompkins County are interested in TOU rate plans For those neutral or unlikely to participate: • •
20% likely to participate with enabling technology (ex. Smart Thermostat) 36% likely to participate with 10% savings or less
4/25/17 Residential TOU Rate Collaborative
2/01/17 Smart Home Rate Demo Filed
Q1 2017
6/15/17 TOU Tariffs Filed
5/17 Commercial TOU Rate Collaborative
Q2 2017
www.nyseg.com
1/01/2018 TOU Rates Offered
TOU Rate Communications Focus Groups
Q3 2017
Q4 2017
Q1 2018
Energy Smart Community
29
Enforcing Security
Layers of Security Defense
www.nyseg.com
Energy Smart Community
30
NYSEG Grid & Customer Data Security, continued.
Alignment with the AVANGRID security architecture There are three generally recognized classes for security controls: Management, Operation, and Technical
Management www.nyseg.com
Operation
Technical Energy Smart Community
31
Smart Meter Testing 1.
NY State utilities may not use any type of revenue meter without New York State Department of Public Service (PSC) approval
2.
All revenue meters must be subjected to a battery of tests
3.
Smart meters are subjected to the same series of tests as conventional (i.e. non AMI) meters
4.
These tests are defined in American National Standards Institute (ANSI) C12.1 and ANSI C12.20 standards
5.
Approval requires meter manufacturers to work closely with PSC Staff, and NYSEG to sponsor the approval and an independent test lab approved by the PSC
6.
The manufacturer completes all these tests in-house, then the same series of tests are completed by one of the certified independent test labs and the test results are published and made public for review
7.
The last stage before NYPSC approval is granted is the sponsoring utility must perform a subset of the ANSI C12.1 and ANSI 12.20 tests and these tests must be witnessed by NY PSC Staff. The NYPSC considers these witness test the most critical ones in the ANSI standards listing
8.
To gain NYPSC approval, another requirement for “smart meters” is they must also be approved by the Federal Communications Commission (FCC)
9.
Underwriters Laboratories (UL) standards compliance is in NYSEG meter specifications and the ESC smart meters (Itron Riva Centron) are UL 2735 compliant. www.nyseg.com
Energy Smart Community
32
Electric Meter Box & Safety Tool
Meter Box Hot Socket tool
www.nyseg.com
Energy Smart Community
33
Other new infrastructure
Gas meter with electric reader transmitter
Grid Router will be put on poles
I250
Cisco modular 1000 Series Connected Grid Router
www.nyseg.com
Energy Smart Community
34
Itron OpenWay Riva CENTRON meter alerts
The Itron OpenWay Riva Centron Meter has many events that are recorded and reported to the Advanced Metering Infrastructure (AMI) System To monitor the temperature of the meter, a threshold value is set as part of the meter’s configuration. When the threshold is exceeded, the meter will automatically log an event (with date and time stamp) and send a subsequent alarm. Other event recording and reporting include but not limited to: • Voltage monitoring (low, high, average low, average) • Reverse energy • Current/Voltage anomalies • Interval recorder • Power outage and restoration detection and reporting • Tamper alarm • Battery alarm • Security authentication failure www.nyseg.com
Energy Smart Community
35
Rosalyn Bandy Cooperative Extension of Tompkins County Energy Smart Community Liaison
Keith Lorenzetti Program Director NYSEG Energy Smart Community
Charleen Heidt Community Outreach Coordinator NYSEG Energy Smart Community
Introductions
• • • • • •
Understand what the Energy Smart Community is Understand why Smart Meters are an important part of ESC Give you accurate information Understand where you can find more detailed resources/information Address your questions Understand the process going forward, know where to go with other questions that may arise in the future • Feel confident in the quality of the answers you receive
Purpose of This Meeting
1. Cooperative Extension’s Role
2. Energy Smart Community - Context 3. New York State’s New Energy Vision 4. NYSEG: Overview of the Energy Smart Community Smart Meter Details 5. What do Smart Meters mean for me as a TC Resident? Privacy Health Take control, save money Special deals on energy efficiency, solar 6. Q & A 7. Closing
Agenda – 90 Minutes
Mission: To enable people to improve their lives and communities through partnerships that put experience and research knowledge to work. Connect people with the information they need: • agriculture • nutrition and health • youth and families; finances • energy efficiency • economic and community development • sustainable natural resources (fracking, hydrilla) Energy Smart Community: Educator and feedback loop from the Community to NYSEG
Cooperative Extension’s Role
Historical Expectations: • Affordable Power • Reliable Power • Secure Power
Emerging Expectations: • Integrate NEW generation resources (residential, community solar) • Maximize benefits of energy efficiency and avoiding PEAK ENERGY times • Meet environmental constraints (CO2 emissions)
Evolving Expectations of the Energy Grid
7
6
6
5
Additional Power during PEAK
4
kilowatts 4
3
3
3
2 1
0.5
0 Midnight
6:00 AM
12:00 PM
6:00 PM
9:00 PM
TIME OF DAY
Avoiding Peak Energy Demand Power is expected to be provided for a sustained period at a significantly higher-than-average supply level. During extreme temperatures, even more energy is required. When demand is high, additional power plants are brought online to meet demand – adding to carbon emissions When residents reduce demand at peak times, they can save money because additional power is not needed. The Environment also wins.
TC Residents want: • • • •
Reliability & Safety – FAST response to outages Affordability – better rates Choice & Control – track and control your usage, no estimated bills More renewables – solar, wind, affordable electric vehicles, battery storage
The existing grid: designed for the previous century, centralized, one directional, limited capacity for large scale renewables
Modern grid: an integrated platform of interconnected systems, where energy travels to and from the grid
Residents’ Expectations are Changing
Traditional Electrical Grid
One-way flow of electricity from generation to transmission, distribution, and end use
Generation
One-way Flow of electricity
One-way Flow of electricity
Transmission (high voltage)
Distribution (medium voltage)
Home
Business
Factory
School
8
An integrated grid Where electricity can Travel in both directions
Changing Landscape Combined Heat & Power
Generation
Rooftop Solar
Electric Vehicles
Energy storage
Transmission, Distribution: Two-Way Power Energy storage
9
Reforming the Energy Vision “REV” Goal is to: • Help consumers make more informed choices about their energy use • Develop new energy products & services • Protect the environment • Create new jobs and economic opportunity
NY’s Comprehensive Energy Strategy
NYS Utilities are required to: • Develop REV projects • Projects should demonstrate the potential of various aspects of REV • Projects should be designed to deliver observable results and actionable information
https://rev.ny.gov/ Energy Smart Community supports REV goals
Data from Smart Meters enable customers to understand their energy use to avoid peak energy times and save money
Smart Meters enable real‐time precision to adapt to changing conditions and outages.
.
Smart Meters
Energy Smart Community (ESC) Update May 2017
Energy Smart Community
www.nyseg.com
13
ESC Public Meetings
What is the ESC ?
www.nyseg.com
Energy Smart Community
14
What does a Smart Meter enable?
Grid Automation
Customer Choice
www.nyseg.com
• Accommodate & manage clean energy resources • Improve outage response • Improve system efficiency • Improve planning for the future
• Increase ability to manage energy use • Participate in innovative rate options • Access YES Home Solutions services & products • Reduce carbon footprint
Energy Smart Community
15
YES Home Solutions: Platform for connecting customers with service providers
YESHomeSolutions.com Market Size
Residential Accounts: 35,029 Existing solar: 992 (2.8%) Email Addresses: 20,022 Program Stats since March 29th
Home assessment leads
101
Community solar leads
44
Residential solar leads
99
Total leads
244
www.nyseg.com
Win for TC residents
Win for the local economy and labor
Win for local service providers
Win for NYSEG
Energy Smart Community
16
YES Home Solutions 2.0 •
• •
Offers products with instant energy efficiency rebates and enrollment in demand response Simplifies the sharing of the customer’s data with service providers Provides a seamless customer experience and enrollment in customized solutions o
Example: One click = TOU rate plan + smart thermostat + demand response opt-in
www.nyseg.com
Energy Smart Community
17
Energy Manager • • •
Offers customers access to usage data (hourly, uploaded 4 times per day) Provides energy usage information in an actionable format Enables customers to download and share their data with third party provider
Tips and tools to manage energy use
www.nyseg.com
Energy Smart Community
18
Energy Smart Community Program Update 5/2/17 – 5/31/17 ESC Smart Meter Public Meetings 3/27/17 ESC YES Home Solutions Launch
Q1 2017
1/27/17 ESC Plan Filing
7/05/17 – 8/31/17 Smart Meter Installations
Q2 2017
4/25/17 Initial ESC Innovative Pricing Plan Collaborate Meeting
www.nyseg.com
Q3 2017
Additional Products & Programs in YES Home Solutions
Energy Manager Platform Complete
Q4 2017
ESC Innovative Pricing Plans Approved
ESC Automation Complete
Energy Smart Community
19
Smart Meter Deployment
Process •
Week of 4/17/17: Customers received the “What is the ESC” letter
•
Week of 5/07/17: Customer will receive the “Intro to Smart Meters” letter: o
Benefits of Smart Meters
o
Wellington Contractor will perform the installs
o
Installation Process
•
Postcards detailing customers installation information will be mailed 1-2 weeks prior to install. The Wellington van will be on the postcard
•
A verbal contact will be made with any Life Support customers
•
Door hangers will be used to notify customers of an exchanged meter, or to request scheduling information if necessary (an indoor or fenced meter)
Note: Local Law Enforcement will be notified that Wellington will be working in the area
Schedule •
A targeted installation schedule has been developed by Wellington, and will be finalized and available within the next few weeks
•
When completed, the final deployment schedule will be shared via our website
www.nyseg.com
Energy Smart Community
20
Energy Smart Community Update
Smart Meter Security, Safety and Accuracy
www.nyseg.com
Energy Smart Community
21
Customer Data Security
Smart meters, the communications network, and software that store energy use information, use advanced security measures to prevent unauthorized access to customer data.
No customer identifying information (name, address, phone number, etc.) is stored in the smart meter or transmitted across the network.
What will NYSEG do with my smart meter data? • • • • •
Billing Available for your review and use via Energy Manager NYSEG does not sell customer data Not used to monitor customer behavior Protect the confidentiality of you account information
www.nyseg.com
Energy Smart Community
22
Smart Grid Security
Protecting smart grids and critical infrastructure are urgent concerns for NYSEG and AVANGRID
How does NYSEG protect the Smart Grid ? • • •
•
Security mechanisms provide multiple layers of protection, and are continually evaluated and updated to minimize current and future risks of intrusion Security measures are tested and reviewed regularly to guard against unauthorized access to our systems Smart meters and associated systems utilize the latest industry standards regarding encryption technology, and use this technology to authenticate and encrypt all two-way communications, providing the data confidentiality, integrity and authenticity critical for system security NYSEG follows our Corporate Enterprise Security Architecture and three general classifications of controls: o Managerial - Management of risk and management of information system security o Operational – Security controls executed by people o Technical – Security controls implemented and executed by information systems through mechanisms contained in the hardware, software and firmware of the system
www.nyseg.com
Energy Smart Community
23
Smart Meter Health Impacts
Will a smart meter affect my health ? •
•
• • •
The smart metering system communicates electricity use information by sending low power radio signals similar to a wireless internet router. The radio signals are intermittent and will transmit for an average of less than three minutes each day. Numerous studies have shown that smart meters using low power radio signals pose no health risk. While smart meters emit a low level of radio frequency energy, exposure from smart meters is fraction of the level that comes from other commonly used household devices including cell phones, cordless phones and microwave ovens. The ESC smart meters have been approved by the Underwriters Laboratory (UL certified) The low power radio equipment in NYSEG’s smart metering system is certified by the U.S. Federal Communications Commission (FCC) Please visit the Cornell Cooperative Extension - Tompkins website for information related to the ESC and smart meters. www.ccetompkins.org/esc
www.nyseg.com
Energy Smart Community
24
Smart Meter Testing
The ESC Smart Meter (Itron Riva Centron) is compliant with ANSI and UL standards, witnessed tested, and will be approved by the PSC for use in homes in Ithaca and Tompkins County.
Multiple standards define the tests to assure safety and accuracy • • •
American National Standards Institute (ANSI) has provided the fundamental code for electric meter safety and accuracy testing Underwriters Laboratories (UL) has layered on the ANSI suite of tests, its version of safety-focused meter tests The New York State Department of Public Service (PSC) determines meter testing requirements, witnesses meter testing in certified laboratories and approves the use of ALL revenue meters
www.nyseg.com
Energy Smart Community
25
Energy Smart Community Update
Appendices
www.nyseg.com
Energy Smart Community
26
Smart Meter Public Meetings (Cornell Cooperative Extension & NYSEG)
•
Tuesday, May 2, 6:30-8:00pm, Lansing Town Hall, 29 Auburn Road, Lansing
•
Wednesday, May 3, 6:30-8:00pm, Lansing Village Office, 2405 N. Triphammer Rd, Ithaca
•
Thursday, May 11, 6:30-8:00pm, Ithaca Town Hall-Board Rm, 215 N. Tioga Street, Ithaca
•
Tuesday, May 16, 6:30-8:00pm, Etna Fire Hall, 26 Wood Road, Freeville NY
•
Saturday, May 20, 9:00-10:30am, CCE-Tompkins, 615 Willow Ave. Room A, Ithaca
•
Tuesday, May 23, 6:30-8:00pm, Groton Town Hall, 101 Conger Blvd, Groton
•
Wednesday, May 24, 7:00-8:30pm, Village of Cayuga Heights, 836 Hanshaw Rd, Ithaca
www.nyseg.com
Energy Smart Community
27
Customer Communications
Objectives • • • •
Inform affected customers of the installation of their smart meter Manage major concerns regarding transition to smart meters Ensure customer inquiries are directed to vendor’s call center or website Promote enhanced customer services (Energy Manager, new rates, bill design) with smart meter
Scheduled Communications Type
What
When
Letter
Intro to "what is ESC"
Week of 4/17
Bookmark
ESC Bookmark
Week of 4/17
Letter
Intro to Smart meters
Week of 5/8
Postcard
We will be there to install
2 weeks before installation
Door Hanger
Meter Exchanged
As needed
Door Hanger
Unable to Exchange
As needed
Door Hanger
Property Damage
As needed
Inquiry Card
Smart Meter Info
As needed
Letter - Law Enforcement
We will be in your neighborhood
2 weeks before installations begin
Handout
What is ESC
As needed
Magnet
Authorized Contractor
Before installation begins
Timeline •
Communications began the week of 4/17 with the initial letter and will continue throughout the project. www.nyseg.com
Energy Smart Community
28
Innovative Pricing Update
Objectives: • • •
Introduce customers to time of use rates for delivery and supply Empower customers with more choice, control, and customization Improve system efficiency
Baseline Survey: • •
More than 50% of customers in Tompkins County are interested in TOU rate plans For those neutral or unlikely to participate: • •
20% likely to participate with enabling technology (ex. Smart Thermostat) 36% likely to participate with 10% savings or less
4/25/17 Residential TOU Rate Collaborative
2/01/17 Smart Home Rate Demo Filed
Q1 2017
6/15/17 TOU Tariffs Filed
5/17 Commercial TOU Rate Collaborative
Q2 2017
www.nyseg.com
1/01/2018 TOU Rates Offered
TOU Rate Communications Focus Groups
Q3 2017
Q4 2017
Q1 2018
Energy Smart Community
29
Enforcing Security
Layers of Security Defense
www.nyseg.com
Energy Smart Community
30
NYSEG Grid & Customer Data Security, continued.
Alignment with the AVANGRID security architecture There are three generally recognized classes for security controls: Management, Operation, and Technical
Management www.nyseg.com
Operation
Technical Energy Smart Community
31
Smart Meter Testing 1.
NY State utilities may not use any type of revenue meter without New York State Department of Public Service (PSC) approval
2.
All revenue meters must be subjected to a battery of tests
3.
Smart meters are subjected to the same series of tests as conventional (i.e. non AMI) meters
4.
These tests are defined in American National Standards Institute (ANSI) C12.1 and ANSI C12.20 standards
5.
Approval requires meter manufacturers to work closely with PSC Staff, and NYSEG to sponsor the approval and an independent test lab approved by the PSC
6.
The manufacturer completes all these tests in-house, then the same series of tests are completed by one of the certified independent test labs and the test results are published and made public for review
7.
The last stage before NYPSC approval is granted is the sponsoring utility must perform a subset of the ANSI C12.1 and ANSI 12.20 tests and these tests must be witnessed by NY PSC Staff. The NYPSC considers these witness test the most critical ones in the ANSI standards listing
8.
To gain NYPSC approval, another requirement for “smart meters” is they must also be approved by the Federal Communications Commission (FCC)
9.
Underwriters Laboratories (UL) standards compliance is in NYSEG meter specifications and the ESC smart meters (Itron Riva Centron) are UL 2735 compliant. www.nyseg.com
Energy Smart Community
32
Electric Meter Box & Safety Tool
Meter Box Hot Socket tool
www.nyseg.com
Energy Smart Community
33
Other new infrastructure
Gas meter with electric reader transmitter
Grid Router will be put on poles
I250
Cisco modular 1000 Series Connected Grid Router
www.nyseg.com
Energy Smart Community
34
Itron OpenWay Riva CENTRON meter alerts
The Itron OpenWay Riva Centron Meter has many events that are recorded and reported to the Advanced Metering Infrastructure (AMI) System To monitor the temperature of the meter, a threshold value is set as part of the meter’s configuration. When the threshold is exceeded, the meter will automatically log an event (with date and time stamp) and send a subsequent alarm. Other event recording and reporting include but not limited to: • Voltage monitoring (low, high, average low, average) • Reverse energy • Current/Voltage anomalies • Interval recorder • Power outage and restoration detection and reporting • Tamper alarm • Battery alarm • Security authentication failure www.nyseg.com
Energy Smart Community
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