User Utility (I/II) Two products A and B These are complements if B increases users’ utility from A, and vice versa U(A+B) > U(A) + U(B)
User Utility (II/II)
U(laptop)=
U(software)=
U(laptop + software)=
Cross-Price Elasticity (I/II) Two products A and B These are complements if the demand for B increases when the price of A drops, and vice versa This phenomenon is referred to as negative cross-price elasticity
Cross-Price Elasticity (II/II)
Price (laptop)
Demand (software)
Surprising Complements Substitute goods can also have complementary effects A price cut of the substitute good decreases market share but increases the size of the market, resulting in a positive net effect Example: Cloth shops in the same mall •
Shop A’s price cut makes the whole mall more attractive
•
Shop B’s sales increase due to the additional customers
Competitive Strategy Tobias Kretschmer Professor of Management, LMU Munich