Experience the future of work. Experience the
Please give me your feedback Session ID: B4638
Speaker: Brendon Chamany
–Use the mobile app to complete a session survey 1.
Access “My schedule”
2.
Click on the session detail page
3.
Scroll down to “Feedback” – If the session is not on your schedule, just find it via the app’s “Session Schedule” menu, click on this session and scroll down to “Feedback” – If you don’t have it, download the event app today. Go to your phone’s app store and search for “HPE Discover 2017”
–To access the session survey online, go to the Agenda Builder in the event content catalog and click on your session
Thank you for providing your feedback, which helps us enhance content for future events.
Experience the future of work. Experience the HOLMES advantage. Brendon Chamany Sr. Director & Europe Geo Head – Wipro HOLMESTM & Automation Ecosystem, Wipro Limited
Heuristics & Ontology based
Naturally Interactive
5 Building Blocks
Knowledge Representation Algorithmic Intelligence
Learning Reasoning
Learning Automation Marketplace
Machines and Experiential Systems
Wipro HOLMES Bot Library
3rd Party Platforms
Bot Studio
Use-case specific, proven IPs
Wipro
Technology
drives a
360o Approach People
collaborative automation portfolio
Process
Automation Advisory
Automation Ecosystem
People-focused, technologyneutral, digital journey mapping
Maximizing ROI of client’s hybrid automation estate
Winning the AI team game TOGETHER
“50% tickets automated, 42% service requests auto resolved, 50% reduction in time-lines and 30% effort reduction, automated regression testing for 70 applications”
“45% reduction in incident volumes, 19% reduction in SAP interface failure rate”
“we implemented the HOLMES Anomaly Detection Solution to detect process anomalies and prevent leakages” “HOLMES was able to handle requests and generate invoices, effectively increasing our ability to manage activity spikes while maintaining the required level of quality” “Wipro’s investment in Automation and HOLMES positions it really well for the coming Automation wave!”
“Recently, through Automation, Wipro has reduced the server provisioning time from weeks, now, to a few hours”
“Wipro’s Process Automation & Solution Accelerators were invaluable in reducing risk and ensuring timely delivery” “…originally going to require “hiring and training of 450+ FTEs but Wipro used 50 robots and 23 FTEs working 24x7 to hit the target and deadline” “The Wipro team is implementing the Wipro HOLMESTM Automation Platform to automate mundane server tasks, improve user experience, and usher in an era of digital enterprise.”
Use-case based approach, leveraging decades of IT services expertise
Data insights & knowledge
+
Domain
+
industry expertise
IP technology capability
Managed Operations & Governance Platform as the ‘Single Source of Truth’
Wipro HOLMES
TM
Wipro HOLMES Chat Bot: 30-50% enhancement in user experience
Wipro HOLMES Classifier Bot: 20% reduction in turn around time (MTTR)
Wipro HOLMES Cognitive Assist Bot: (Policy, SOP, FAQ, Self-help/heal) 37% reduction in ticket volumes
Wipro HOLMES SAP iDOC Bot: 28% increase in processing cycle efficiency
for IT Zero touch automation for Applications & Infrastructure processes
Wipro HOLMES Traceability Bot: ~100% untested requirements identification
Wipro HOLMES Auto Fix Bot: 35% reduction in recurring defects
Client Context
2000+
2.9 Mn
Unix & x86 servers
job instances per month
5000+
220+
managed VDI applications users managed
Zero touch Automated ticket resolution
managed services for European
Real time reporting SmartView
Solution
15+ bots for DC Services
utilities provider
51% Benefits
100+
5000+
bots for App Support
managed VDI users
65%
48%
30%
DC services user reported batch OPEX failures reduction alerts incidents
Wipro HOLMESTM
Enterprise KYC: Up to 40% reduction in processing effort & cost
Insurance Claims Fraud Detection: 40x improvement in prediction, 90% recall with 71% precision
Drawings Digitization: 40% cost savings, 85% productivity increase
Procure2Pay Anomaly Detection: Over 2.5% leakage prevented in overall P2P spend
Contract Intelligence: 90% effort saving (down to minutes)
Document Digitization: 70% reduction in search time, 35% cost savings
for Business Contextualized solution themes across Business Processes
Automating the
Client Context
Tight regulatory norms
Weak audit trail
Errorprone
Timeconsuming
KYC process for a large
Maker function automated
Assistant to checker
Wipro HOLMES e-KYC solution
document annotations
Solution
corporate bank
Unstructured data
Trust scores
diverse document types
based on relevance
in the US Benefits
Challenge the Future®
40%
35-40%
cycle time
processing effort
30%
Compliance audit trail
internal & external sources user experience
What we have
Economics
Delivered to our Customers who have partnered
(25-40%)
Efficiency (35-70%)
with us on this journey so far
Experience (30-50%)
Please give me your feedback Session ID: B4638
Speaker: Brendon Chamany
–Use the mobile app to complete a session survey 1.
Access “My schedule”
2.
Click on the session detail page
3.
Scroll down to “Feedback” – If the session is not on your schedule, just find it via the app’s “Session Schedule” menu, click on this session and scroll down to “Feedback” – If you don’t have it, download the event app today. Go to your phone’s app store and search for “HPE Discover 2017”
–To access the session survey online, go to the Agenda Builder in the event content catalog and click on your session
Thank you for providing your feedback, which helps us enhance content for future events.
Thank you for your time. Questions?
Speaker: Brendon Chamany
–Use the mobile app to complete a session survey 1.
Access “My schedule”
2.
Click on the session detail page
3.
Scroll down to “Feedback” – If the session is not on your schedule, just find it via the app’s “Session Schedule” menu, click on this session and scroll down to “Feedback” – If you don’t have it, download the event app today. Go to your phone’s app store and search for “HPE Discover 2017”
–To access the session survey online, go to the Agenda Builder in the event content catalog and click on your session
Thank you for providing your feedback, which helps us enhance content for future events.
Experience the future of work. Experience the HOLMES advantage. Brendon Chamany Sr. Director & Europe Geo Head – Wipro HOLMESTM & Automation Ecosystem, Wipro Limited
Heuristics & Ontology based
Naturally Interactive
5 Building Blocks
Knowledge Representation Algorithmic Intelligence
Learning Reasoning
Learning Automation Marketplace
Machines and Experiential Systems
Wipro HOLMES Bot Library
3rd Party Platforms
Bot Studio
Use-case specific, proven IPs
Wipro
Technology
drives a
360o Approach People
collaborative automation portfolio
Process
Automation Advisory
Automation Ecosystem
People-focused, technologyneutral, digital journey mapping
Maximizing ROI of client’s hybrid automation estate
Winning the AI team game TOGETHER
“50% tickets automated, 42% service requests auto resolved, 50% reduction in time-lines and 30% effort reduction, automated regression testing for 70 applications”
“45% reduction in incident volumes, 19% reduction in SAP interface failure rate”
“we implemented the HOLMES Anomaly Detection Solution to detect process anomalies and prevent leakages” “HOLMES was able to handle requests and generate invoices, effectively increasing our ability to manage activity spikes while maintaining the required level of quality” “Wipro’s investment in Automation and HOLMES positions it really well for the coming Automation wave!”
“Recently, through Automation, Wipro has reduced the server provisioning time from weeks, now, to a few hours”
“Wipro’s Process Automation & Solution Accelerators were invaluable in reducing risk and ensuring timely delivery” “…originally going to require “hiring and training of 450+ FTEs but Wipro used 50 robots and 23 FTEs working 24x7 to hit the target and deadline” “The Wipro team is implementing the Wipro HOLMESTM Automation Platform to automate mundane server tasks, improve user experience, and usher in an era of digital enterprise.”
Use-case based approach, leveraging decades of IT services expertise
Data insights & knowledge
+
Domain
+
industry expertise
IP technology capability
Managed Operations & Governance Platform as the ‘Single Source of Truth’
Wipro HOLMES
TM
Wipro HOLMES Chat Bot: 30-50% enhancement in user experience
Wipro HOLMES Classifier Bot: 20% reduction in turn around time (MTTR)
Wipro HOLMES Cognitive Assist Bot: (Policy, SOP, FAQ, Self-help/heal) 37% reduction in ticket volumes
Wipro HOLMES SAP iDOC Bot: 28% increase in processing cycle efficiency
for IT Zero touch automation for Applications & Infrastructure processes
Wipro HOLMES Traceability Bot: ~100% untested requirements identification
Wipro HOLMES Auto Fix Bot: 35% reduction in recurring defects
Client Context
2000+
2.9 Mn
Unix & x86 servers
job instances per month
5000+
220+
managed VDI applications users managed
Zero touch Automated ticket resolution
managed services for European
Real time reporting SmartView
Solution
15+ bots for DC Services
utilities provider
51% Benefits
100+
5000+
bots for App Support
managed VDI users
65%
48%
30%
DC services user reported batch OPEX failures reduction alerts incidents
Wipro HOLMESTM
Enterprise KYC: Up to 40% reduction in processing effort & cost
Insurance Claims Fraud Detection: 40x improvement in prediction, 90% recall with 71% precision
Drawings Digitization: 40% cost savings, 85% productivity increase
Procure2Pay Anomaly Detection: Over 2.5% leakage prevented in overall P2P spend
Contract Intelligence: 90% effort saving (down to minutes)
Document Digitization: 70% reduction in search time, 35% cost savings
for Business Contextualized solution themes across Business Processes
Automating the
Client Context
Tight regulatory norms
Weak audit trail
Errorprone
Timeconsuming
KYC process for a large
Maker function automated
Assistant to checker
Wipro HOLMES e-KYC solution
document annotations
Solution
corporate bank
Unstructured data
Trust scores
diverse document types
based on relevance
in the US Benefits
Challenge the Future®
40%
35-40%
cycle time
processing effort
30%
Compliance audit trail
internal & external sources user experience
What we have
Economics
Delivered to our Customers who have partnered
(25-40%)
Efficiency (35-70%)
with us on this journey so far
Experience (30-50%)
Please give me your feedback Session ID: B4638
Speaker: Brendon Chamany
–Use the mobile app to complete a session survey 1.
Access “My schedule”
2.
Click on the session detail page
3.
Scroll down to “Feedback” – If the session is not on your schedule, just find it via the app’s “Session Schedule” menu, click on this session and scroll down to “Feedback” – If you don’t have it, download the event app today. Go to your phone’s app store and search for “HPE Discover 2017”
–To access the session survey online, go to the Agenda Builder in the event content catalog and click on your session
Thank you for providing your feedback, which helps us enhance content for future events.
Thank you for your time. Questions?
