Giving Effective Feedback
Giving Effective Feedback
1
Pre-Course Assessment 1. Feedback is _______________ on how someone is doing. a. b. c. d.
A commentary Essential An exaggeration A lie
2. True or False: Feedback is an essential ingredient for growth. That means all feedback is good.
3. True or False: Some people hate to receive feedback, even when it’s good. 4. A performance review or appraisal is an example of ___________________. a. b. c. d.
Discipline Interviewing Formal feedback None of the above
5. True or False: Effective feedback includes honesty. This means that we can use words like “always,” “must,” and “never.”
6. _____________________ have/has a big impact on what people hear us say. a. b. c. d.
Negative words Body language Volume None of the above
7. Using ________________ helps us to provide and receive good feedback. a. b. c. d.
Open questions Closed questions Positive statements All of the above
8. True or False: Feedback is one-way; it goes from supervisors to their direct reports. 9. A good open question encourages people to ______________. a. b. c. d.
Shut down Share more information End the conversation Mimic your body language
Self-Study Guide Velsoft
LearningWorks Training
Giving Effective Feedback
2
10. Constructive feedback should be delivered _________________. a. In team meetings b. In a public place c. In private
Velsoft
LearningWorks Training
Giving Effective Feedback
3
Post-Course Assessment 1. Even when constructive criticism is part of the conversation, a ________________ approach prevents the employee from feeling attacked. a. Meeting with a lot of words b. Balanced c. Hands off (i.e. by e-mail or phone)
2. Keep the feedback focused and job related so that the employee can take control and make _______________. a. Choices b. Changes c. Challenges
3. Provide specific feedback. For example, instead of saying “You’re unmotivated,” you might try saying: a. “You’ve been late twice this week.” b. “That report is late.” c. “I noticed that you did not give any input in the meeting today.” d. Any of the above, as long as the statement is true.
4. Formal feedback needs to be accompanied by: a. b. c. d.
Coffee Documentation Humour All of the above
5. True or False: I should be brave and ask for people to give me feedback on how well I provide feedback.
6. “Stop spending so much time on the phone!” is an example of _______________ feedback. a. Effective b. Constructive c. Poor
7. Accepting feedback graciously entails: a. b. c. d.
Attentive listening Asking for details Finding something to agree with All of the above
8. True or False: Performance appraisals and formal feedback are the same thing. 9. True or False: A good feedback session should start out with plenty of small talk.
Velsoft
LearningWorks Training
Giving Effective Feedback
4
10. People appreciate _____________ to back up the information we provide as part of a feedback session. a. Details b. Data c. Documents d. All of the above
Velsoft
LearningWorks Training
Giving Effective Feedback
5
Pre- and Post-Assessment Answer Keys Pre-Course Assessment 1. A: Feedback is a commentary on how someone is doing. 2. False: Feedback that damages self-esteem or is directed at circumstances an employee cannot control is not good! 3. True: Some people have had such poor experiences with receiving feedback that they do not want to hear it even when it’s positive! 4. C: Formal feedback can also occur in other scenarios, such as sitting down with a supplier. 5. False: It is more helpful and honest to use words which specifically describe the situation at hand. 6. B: Your body speaks volumes, so be sure it’s sending the right message! 7. D: All of these communication tools can improve our feedback skills. 8. False: Feedback can occur between any two people, no matter what their position in the workplace. It can even occur between a business and its suppliers, or at home! 9. B: Open-ended questions encourage people to talk. 10. C: While some people like the attention that comes from sincere praise or celebrating an accomplishment in front of others, some do not, and no one wants negativity shared in front of their peers.
Post-Course Assessment 1. B: Include some positive feedback when delivering your message. 2. B: Keep the conversation focused on feedback that is relevant and job related, and to things which the employee has control over. 3. D: Base your comments on documentation, facts, and your own observation. 4. B: Documentation helps to back up the statements that you make and assures the receiver that you are not making things up. 5. True: If you want to continue to improve your skills at providing feedback, ask people to give you some feedback on how you do. Are you balanced in your approach? Are you prepared? Do you provide constructive, positively worded feedback? 6. C: Effective feedback has six characteristics and is designed to help the receiver improve. 7. D: There are many things that we can do to accept feedback graciously. 8. False: You might provide formal feedback to a supplier, with a formal tone to your meeting and documentation, but you are not his employer nor responsible for his performance appraisal. 9. False: When people know they are getting feedback, the more small talk you make, the more nervous they may become. Do them a favour and get to the point. 10. D: All of these things can help people accept feedback and make changes.
Velsoft
LearningWorks Training
1
Pre-Course Assessment 1. Feedback is _______________ on how someone is doing. a. b. c. d.
A commentary Essential An exaggeration A lie
2. True or False: Feedback is an essential ingredient for growth. That means all feedback is good.
3. True or False: Some people hate to receive feedback, even when it’s good. 4. A performance review or appraisal is an example of ___________________. a. b. c. d.
Discipline Interviewing Formal feedback None of the above
5. True or False: Effective feedback includes honesty. This means that we can use words like “always,” “must,” and “never.”
6. _____________________ have/has a big impact on what people hear us say. a. b. c. d.
Negative words Body language Volume None of the above
7. Using ________________ helps us to provide and receive good feedback. a. b. c. d.
Open questions Closed questions Positive statements All of the above
8. True or False: Feedback is one-way; it goes from supervisors to their direct reports. 9. A good open question encourages people to ______________. a. b. c. d.
Shut down Share more information End the conversation Mimic your body language
Self-Study Guide Velsoft
LearningWorks Training
Giving Effective Feedback
2
10. Constructive feedback should be delivered _________________. a. In team meetings b. In a public place c. In private
Velsoft
LearningWorks Training
Giving Effective Feedback
3
Post-Course Assessment 1. Even when constructive criticism is part of the conversation, a ________________ approach prevents the employee from feeling attacked. a. Meeting with a lot of words b. Balanced c. Hands off (i.e. by e-mail or phone)
2. Keep the feedback focused and job related so that the employee can take control and make _______________. a. Choices b. Changes c. Challenges
3. Provide specific feedback. For example, instead of saying “You’re unmotivated,” you might try saying: a. “You’ve been late twice this week.” b. “That report is late.” c. “I noticed that you did not give any input in the meeting today.” d. Any of the above, as long as the statement is true.
4. Formal feedback needs to be accompanied by: a. b. c. d.
Coffee Documentation Humour All of the above
5. True or False: I should be brave and ask for people to give me feedback on how well I provide feedback.
6. “Stop spending so much time on the phone!” is an example of _______________ feedback. a. Effective b. Constructive c. Poor
7. Accepting feedback graciously entails: a. b. c. d.
Attentive listening Asking for details Finding something to agree with All of the above
8. True or False: Performance appraisals and formal feedback are the same thing. 9. True or False: A good feedback session should start out with plenty of small talk.
Velsoft
LearningWorks Training
Giving Effective Feedback
4
10. People appreciate _____________ to back up the information we provide as part of a feedback session. a. Details b. Data c. Documents d. All of the above
Velsoft
LearningWorks Training
Giving Effective Feedback
5
Pre- and Post-Assessment Answer Keys Pre-Course Assessment 1. A: Feedback is a commentary on how someone is doing. 2. False: Feedback that damages self-esteem or is directed at circumstances an employee cannot control is not good! 3. True: Some people have had such poor experiences with receiving feedback that they do not want to hear it even when it’s positive! 4. C: Formal feedback can also occur in other scenarios, such as sitting down with a supplier. 5. False: It is more helpful and honest to use words which specifically describe the situation at hand. 6. B: Your body speaks volumes, so be sure it’s sending the right message! 7. D: All of these communication tools can improve our feedback skills. 8. False: Feedback can occur between any two people, no matter what their position in the workplace. It can even occur between a business and its suppliers, or at home! 9. B: Open-ended questions encourage people to talk. 10. C: While some people like the attention that comes from sincere praise or celebrating an accomplishment in front of others, some do not, and no one wants negativity shared in front of their peers.
Post-Course Assessment 1. B: Include some positive feedback when delivering your message. 2. B: Keep the conversation focused on feedback that is relevant and job related, and to things which the employee has control over. 3. D: Base your comments on documentation, facts, and your own observation. 4. B: Documentation helps to back up the statements that you make and assures the receiver that you are not making things up. 5. True: If you want to continue to improve your skills at providing feedback, ask people to give you some feedback on how you do. Are you balanced in your approach? Are you prepared? Do you provide constructive, positively worded feedback? 6. C: Effective feedback has six characteristics and is designed to help the receiver improve. 7. D: There are many things that we can do to accept feedback graciously. 8. False: You might provide formal feedback to a supplier, with a formal tone to your meeting and documentation, but you are not his employer nor responsible for his performance appraisal. 9. False: When people know they are getting feedback, the more small talk you make, the more nervous they may become. Do them a favour and get to the point. 10. D: All of these things can help people accept feedback and make changes.
Velsoft
LearningWorks Training
