IMPORTANT SCHOOL MEAL PARENTPAY

IMPORTANT SCHOOL MEAL PARENTPAY INFORMATION – THIS AFFECTS ALL PARENTS After tomorrow, we will be changing the way parents pay for school meals. All parents will be required to book and pay for meals in advance via the new Booking System on ParentPay. You will be able to pre-book as many weeks in advance as you would like to. If you do not follow this procedure and we do not receive a ParentPay booking for your child, they will automatically be registered in our system as having a packed lunch from home. My child receives a Free School Meal or is in Reception/Year One/Year Two and is entitled to a free school meal, why do I still have to book their meals? By letting the kitchen know what days you would like your child to eat, you are helping them with producing the right amount of meals. How do I book meals for my child? 1. Navigate to www.parentpay.com and log in 2. Select the Make bookings for... button with to book meals for your child 3. Select Make or View Bookings 4. Use Make bookings for... to select the meal time e.g. Lunch time and the appropriate period and then select the Make or view bookings button 5. Make the days your child will have a school meal 6. When you are finished your booking summary will be displayed. Select Confirm bookings* 7. Review the order summary details and when ready select Pay now 8. Complete the secure checkout. You will be given a final opportunity to review your purchases prior to committing your card payment. 9. You will receive an onscreen notification when you have completed your payment. *If Payment due section displays £0.00 no further action is required you will receive an onscreen notification to confirm these bookings. *If Payment due value is greater than £0.00, you will be directed to the order summary page to complete your payment. If payment is not made within 2 hours your bookings will be cancelled. Once you have paid online you need to complete the process by clicking on the ‘MAKE BOOKINGS’ tab and simply click which day you would like to book a meal and press save. If your child is absent on a day that you have pre-booked a meal, you have up until 8.30am on that day to cancel the booking and refund your account. When can I make school meal bookings up until? Menu selections and payment must be made a week in advance on Parentpay, the deadline is Monday at midnight the week before the menu commences. You can also amend or cancel your meals if you need to ahead of the deadline. You cannot book meals the day before as the system will lock. I've missed the deadline to book my child's meals. What happens now? If you have missed the deadline for meal bookings submissions a pasta with cheese and tomato sauce option may be available. Please let the office know you've missed the deadline and confirm which days (on the missed week) that your child will be having the pasta option. My child is not going into school but I have a meal booked, what do I do? You should log into ParentPay and cancel your meal before 8.30am on the day of the meal to receive a credit to your child's lunch account. If we do not receive a cancellation by 8.30am on the day you will not receive a refund. In the event of illness the school office will amend the record and payment is credited back to your child's lunch account. It may take up to 2 weeks for the credit to show. Why can’t I book? I have red crosses on the days I want to order. You may be in the "Menu & Selections" screen which is used to review what orders have already been placed. Please make your meal bookings in the "Make Bookings" section. Why have I received an email to tell me my meals have been cancelled? You will need to ensure you have sufficient balance for your child when you book your meals. You have 2 hours to pay for the bookings or they are automatically cancelled. The school does not allow debt to accrue on school meals accounts. Why does my account balance still show a positive balance once I’ve booked meals? We need you to pay for meals when you book, but we do not debit your account until the day of the meal, so you will see a reducing balance as each meal is taken.

If your child will be having meals the first week back after half term YOU MUST BOOK DURING HALF TERM AND BEFORE FRIDAY 16 FEBRUARY!