L2Eslides 7sins weisman
The 7 Deadliest Sins of Leadership & Workplace Communication How Organizational Leaders, Managers, Supervisors and Every Day Employees Undermine Motivation, Morale & Trust in Virtually Every Workplace Today!
© 2013 Copyright by Engaged2Perform
1
“The quality of the results in your professional and personal life is directly related to the quality of your habits of communication!” Skip Weisman The Leadership & Workplace Communication Expert
© 2013 Copyright by Engaged2Perform
2
“The 7 Deadliest Communication Sins” Webinar Handout worksheet & self-assessment scorecard The “7 Communication Sins” white paper report 7 Communication Sins webinar slides
Download for FREE at…
www.HowToImproveLeadershipCommunication.com/engaged2perform
© 2013 Copyright by Engaged2Perform
3
You’re in the right place today, if you would like…
• To more effectively influence people in a positive manner to achieve better results… • To eliminate “mis-communication” in your professional and personal life… • To create high-performing teams built on a foundation of high-trust and commitment
© 2013 Copyright by Engaged2Perform
4
Today, We Are Going to Cover… • The #1 Driver of Communicating to Influence • The 7 biggest communication mistakes project leaders make • Reasons these mistakes occur & perpetuate • How to impact your ability to influence 21 different ways • A resource to help you transform your leadership communication
© 2013 Copyright by Engaged2Perform
5
20 years in professional baseball Youngest GM in professional baseball at 26 B.S. Degree in Communication & a Master’s Degree in Sports Administration & Facility Management from Ohio University Since 2001 – Coaching, training and consulting with organizations to improve communication so it improves bottom line results!
Copyright by Engaged2Perform
6
What are the biggest communication issues you deal with daily, in both your professional and also personal life? © 2013 Copyright by Engaged2Perform
7
What is the purpose of your communication? The purpose of our communication is to influence and control our environment, circumstances and results
© 2013 Copyright by Engaged2Perform
9
What is the #1 Driver of Your Ability to Influence?
TRUST © 2013 Copyright by Engaged2Perform
11
Trust defined: The absolute belief that when you are communicating your ideas, recommendations, suggestions and conclusions, you have my (or our team/ organization’s) best interests at heart!
© 2013 Copyright by Engaged2Perform
12
What is the #1 Driver of Trust?
Communication
© 2013 Copyright by Engaged2Perform
14
If TRUST is the #1 DRIVER of Influence, because TRUST drives the belief that “you have my best interests at heart)…and, If your style of COMMUNICATING drives TRUST… are you CONSCIOUSLY COMMUNICATING to always build TRUST? © 2013 Copyright by Engaged2Perform
15
Listen with Humility • When have you been the victim of these? • When have you been the perpetrator?
Use Webinar Handout to Grade Yourself 1-10 in each category 1 = “this sin is not a problem for me!” 10 = this sin “I violate all the time!”
© 2013 Copyright by Engaged2Perform
18
Lack of Specificity Lack of Focus on Desirable Behaviors Lack of Immediacy Lack of Respectful Re’BUT’als Lack of Appropriate Tone & Body Language Lack of Focused Attention Lack of Directness & Candor
© 2013 Copyright by Engaged2Perform
19
Lack
of Specificity
› Details are missing, (e.g, dates, times, locations, etc.) › Details are present but contradictory or confusing › Instructions are unclear confusing, contradictory
Primary reason it occurs:
“Law of Familiarity” & lazy communication habits
© 2013 Copyright by Engaged2Perform
20
Lack of Focus on Desirable Behaviors › Language focuses on undesirable behaviors… “Stop doing that!” “Don’t miss the deadline!” “You can’t do that!” “Don’t forget to...”
Primary reason it occurs: Lack of awareness, lazy communication habits
© 2013 Copyright by Engaged2Perform
21
Lack of Immediacy › Procrastination › “Avoid and Tolerate”
Primary reason it occurs: Low self-esteem, low trust relationship, poor communication & confrontation skills!
© 2013 Copyright by Engaged2Perform
22
Lack of Respectful Re’BUT’als › “I agree with you, but…” › “I completely understand, but…” › “I’d love to give you a raise, however…”
Primary reason it occurs: Lack of awareness, lazy communication habits
© 2013 Copyright by Engaged2Perform
23
Lack
of Appropriate Tone & Body Language
› Raising voice › Sarcasm
› Includes noticeable body language (folding
arms, rolling eyes, finger pointing, etc.)
Primary reason it occurs: Lack of emotional intelligence/emotional mastery, lack of respect for others, low self-esteem
© 2013 Copyright by Engaged2Perform
24
Lack of Focused › 3 forms:
Attention
Technological Multi-tasking: text, e-mail, phone, etc. People: allowing others to interrupt & distract Mind games: Thinking of what you want to say next Thinking of your ‘to-do’ list
› When splitting attention, all activities negatively
impacted
Primary reason it occurs: “Choice, it’s always a decision not to be in the moment with someone!” © 2013 Copyright by Engaged2Perform
25
Lack
of Directness & Candor
› Gossiping and Tattle telling › Throwing team mates “under the bus,” putting another
down, lifting yourself up at another’s expense
› Avoiding the “hard” conversation/confrontation that
needs to be had
› Avoiding the “elephant in the room” issues › Leaders’ generic, blanket speech to a team
Primary reason it occurs: Low self-esteem, low trust relationship, lack of confrontation communication skills! © 2013 Copyright by Engaged2Perform
26
How Did You Score? 7-22 – Champion Communicator 23-39 – Playoff caliber 40-59 – Mediocre at best 60-70 – Lots of room for improvement
© 2013 Copyright by Engaged2Perform
27
3 Levels of High-Performance Leadership Communication Apply the 7 Sins at 3 Levels & communication is impacted in 21 different contexts! › Self Communication › Group/Team Communication
(from in front of the room/ public speaking)
› Individual, 1:1 Communication
© 2013 Copyright by Engaged2Perform
28
“The 7 Deadliest Communication Sins” Webinar Handout worksheet & self-assessment scorecard The “7 Communication Sins” white paper report 7 Communication Sins webinar slides
Download for FREE at…
www.HowToImproveLeadershipCommunication.com/engaged2perform Skip Weisman, The Leadership & Workplace Communication Expert 845-463-3838 © 2013 Copyright by Engaged2Perform
29
For information on keynote addresses, seminar breakout sessions, ½-day, full-day or multi-day trainings on leadership & workplace communication contact Skip at: Skip Weisman, The Leadership & Workplace Communication Expert [email protected] 845-463-3838
© 2013 Copyright by Engaged2Perform
30
The 7 Deadliest Sins of Leadership & Workplace Communication How Organizational Leaders, Managers, Supervisors and Every Day Employees Undermine Motivation, Morale & Trust in Virtually Every Workplace Today!
© 2013 Copyright by Engaged2Perform
31
© 2013 Copyright by Engaged2Perform
1
“The quality of the results in your professional and personal life is directly related to the quality of your habits of communication!” Skip Weisman The Leadership & Workplace Communication Expert
© 2013 Copyright by Engaged2Perform
2
“The 7 Deadliest Communication Sins” Webinar Handout worksheet & self-assessment scorecard The “7 Communication Sins” white paper report 7 Communication Sins webinar slides
Download for FREE at…
www.HowToImproveLeadershipCommunication.com/engaged2perform
© 2013 Copyright by Engaged2Perform
3
You’re in the right place today, if you would like…
• To more effectively influence people in a positive manner to achieve better results… • To eliminate “mis-communication” in your professional and personal life… • To create high-performing teams built on a foundation of high-trust and commitment
© 2013 Copyright by Engaged2Perform
4
Today, We Are Going to Cover… • The #1 Driver of Communicating to Influence • The 7 biggest communication mistakes project leaders make • Reasons these mistakes occur & perpetuate • How to impact your ability to influence 21 different ways • A resource to help you transform your leadership communication
© 2013 Copyright by Engaged2Perform
5
20 years in professional baseball Youngest GM in professional baseball at 26 B.S. Degree in Communication & a Master’s Degree in Sports Administration & Facility Management from Ohio University Since 2001 – Coaching, training and consulting with organizations to improve communication so it improves bottom line results!
Copyright by Engaged2Perform
6
What are the biggest communication issues you deal with daily, in both your professional and also personal life? © 2013 Copyright by Engaged2Perform
7
What is the purpose of your communication? The purpose of our communication is to influence and control our environment, circumstances and results
© 2013 Copyright by Engaged2Perform
9
What is the #1 Driver of Your Ability to Influence?
TRUST © 2013 Copyright by Engaged2Perform
11
Trust defined: The absolute belief that when you are communicating your ideas, recommendations, suggestions and conclusions, you have my (or our team/ organization’s) best interests at heart!
© 2013 Copyright by Engaged2Perform
12
What is the #1 Driver of Trust?
Communication
© 2013 Copyright by Engaged2Perform
14
If TRUST is the #1 DRIVER of Influence, because TRUST drives the belief that “you have my best interests at heart)…and, If your style of COMMUNICATING drives TRUST… are you CONSCIOUSLY COMMUNICATING to always build TRUST? © 2013 Copyright by Engaged2Perform
15
Listen with Humility • When have you been the victim of these? • When have you been the perpetrator?
Use Webinar Handout to Grade Yourself 1-10 in each category 1 = “this sin is not a problem for me!” 10 = this sin “I violate all the time!”
© 2013 Copyright by Engaged2Perform
18
Lack of Specificity Lack of Focus on Desirable Behaviors Lack of Immediacy Lack of Respectful Re’BUT’als Lack of Appropriate Tone & Body Language Lack of Focused Attention Lack of Directness & Candor
© 2013 Copyright by Engaged2Perform
19
Lack
of Specificity
› Details are missing, (e.g, dates, times, locations, etc.) › Details are present but contradictory or confusing › Instructions are unclear confusing, contradictory
Primary reason it occurs:
“Law of Familiarity” & lazy communication habits
© 2013 Copyright by Engaged2Perform
20
Lack of Focus on Desirable Behaviors › Language focuses on undesirable behaviors… “Stop doing that!” “Don’t miss the deadline!” “You can’t do that!” “Don’t forget to...”
Primary reason it occurs: Lack of awareness, lazy communication habits
© 2013 Copyright by Engaged2Perform
21
Lack of Immediacy › Procrastination › “Avoid and Tolerate”
Primary reason it occurs: Low self-esteem, low trust relationship, poor communication & confrontation skills!
© 2013 Copyright by Engaged2Perform
22
Lack of Respectful Re’BUT’als › “I agree with you, but…” › “I completely understand, but…” › “I’d love to give you a raise, however…”
Primary reason it occurs: Lack of awareness, lazy communication habits
© 2013 Copyright by Engaged2Perform
23
Lack
of Appropriate Tone & Body Language
› Raising voice › Sarcasm
› Includes noticeable body language (folding
arms, rolling eyes, finger pointing, etc.)
Primary reason it occurs: Lack of emotional intelligence/emotional mastery, lack of respect for others, low self-esteem
© 2013 Copyright by Engaged2Perform
24
Lack of Focused › 3 forms:
Attention
Technological Multi-tasking: text, e-mail, phone, etc. People: allowing others to interrupt & distract Mind games: Thinking of what you want to say next Thinking of your ‘to-do’ list
› When splitting attention, all activities negatively
impacted
Primary reason it occurs: “Choice, it’s always a decision not to be in the moment with someone!” © 2013 Copyright by Engaged2Perform
25
Lack
of Directness & Candor
› Gossiping and Tattle telling › Throwing team mates “under the bus,” putting another
down, lifting yourself up at another’s expense
› Avoiding the “hard” conversation/confrontation that
needs to be had
› Avoiding the “elephant in the room” issues › Leaders’ generic, blanket speech to a team
Primary reason it occurs: Low self-esteem, low trust relationship, lack of confrontation communication skills! © 2013 Copyright by Engaged2Perform
26
How Did You Score? 7-22 – Champion Communicator 23-39 – Playoff caliber 40-59 – Mediocre at best 60-70 – Lots of room for improvement
© 2013 Copyright by Engaged2Perform
27
3 Levels of High-Performance Leadership Communication Apply the 7 Sins at 3 Levels & communication is impacted in 21 different contexts! › Self Communication › Group/Team Communication
(from in front of the room/ public speaking)
› Individual, 1:1 Communication
© 2013 Copyright by Engaged2Perform
28
“The 7 Deadliest Communication Sins” Webinar Handout worksheet & self-assessment scorecard The “7 Communication Sins” white paper report 7 Communication Sins webinar slides
Download for FREE at…
www.HowToImproveLeadershipCommunication.com/engaged2perform Skip Weisman, The Leadership & Workplace Communication Expert 845-463-3838 © 2013 Copyright by Engaged2Perform
29
For information on keynote addresses, seminar breakout sessions, ½-day, full-day or multi-day trainings on leadership & workplace communication contact Skip at: Skip Weisman, The Leadership & Workplace Communication Expert [email protected] 845-463-3838
© 2013 Copyright by Engaged2Perform
30
The 7 Deadliest Sins of Leadership & Workplace Communication How Organizational Leaders, Managers, Supervisors and Every Day Employees Undermine Motivation, Morale & Trust in Virtually Every Workplace Today!
© 2013 Copyright by Engaged2Perform
31
