Marathon® Series Water Heaters Updates
Marathon® Series Water Heaters Updates
I N T E G R AT E D H O M E C O M F O RT
© 2014, Rheem Manufacturing Company | CONFIDENTIAL
Introducing
1 | 8/14/15
Marathon® Series Water Heaters Updates
With recent changes in regula>ons and market condi>ons, there have been a few changes with our Marathon Series Water Heaters.
2 | 8/14/15
Marathon® Series Water Heaters Updates
Change in Marathon models offering With the recent NAECA regula>ons in place, Rheem no longer manufactures MR series Marathon Water Heaters above 50 gallons. MR30, MR40, MSR50 and MR50 will con>nue to be available, but MR75, MR85 and MR105 are no longer available (for U.S. installa>on only). Affected models shown below in red. Pre-‐NAECA Model
Post-‐NAECA Model
MR30
MR30
MR40
MR40
MR50
MR50
MSR50
MSR50
MR75
MHD75
MR85
MHD85
MR105
MHD105
3 | 8/14/15
Replacement Op>ons Change in Marathon product replacement In the event an MR75, MR85 or MR105 is returned and must be replaced under warranty, we offer two op>ons for replacement: Op9on 1: Receive an equivalent capacity MHD model as a replacement. The chart below outlines the replacement strategy: Returned Model
Replacement Model
MR75
MHD75
MR85
MHD85
MR105
MHD105
Please note: • •
There is a $0 surcharge for warranty replacement. MHD models offer the same performance and features of MR models. End users will not be impacted if an MR model is replaced with an MHD model.
Op9on 2: Receive a credit towards any Rheem Water Hea>ng solu>on. This credit will be based on the price of the equivalent MHD model at the >me of return.
4 | 8/14/15
Warranty Terms
EFFECTIVE NOVEMBER 1, 2015 MR & MTS Series Category
Single family dwelling
Commercial
Applica9on
MHD Series
Tank
Parts
Tank
Parts
• •
Owned by the original purchaser with proof of purchase And Water heater is registered online within 90 days of the installa>on date
Extended* LIFETIME
Extended* 6 years
Extended* LIFETIME
Extended* 6 years
• •
The original purchaser does not have proof of purchase; or Home is not owned by the original purchaser or the original purchaser did not register the unit within 90 days of the installa>on date
10 years
1 year
10 years
1 year
•
Installed in the Caribbean Islands (except Cuba) In accordance with applicable US law, this product must not be sold or re-‐sold into Cuba or to the Cuban government or Cuban na>onals. This limited warranty is void with respect to any products installed in Cuba or otherwise sold in viola>on of US law.
10 years
1 year
10 years
1 year
5 years
1 year
5 years
1 year
• •
The unit is part of a rental program; or The unit is moved from its original installa>on loca>on
• •
A residen>al rental property; or Installed in a commercial building
•
Any agricultural applica>on (ex dairy barn)
•
Any applica>on where the water is used as a part of an industrial or commercial process
*Extended warranty is provided to original customer aeer online product registra>on under residen>al installa>on Effec>ve November 1, 2015, MHD and MR models installed in residen>al, single family dwelling applica>on must be registered within 90 days of installa>on to qualify for our Life>me Limited Warranty. If the water heater is not registered within 90 days of installa>on, it is automa>cally covered by a 10 year Limited Warranty. Please review Use and Care Manual for addi>onal warranty informa>on.
5 | 8/14/15
Registra>on Process
In order to register a unit used in a residen>al, single-‐family dwelling applica>on for the Life>me Limited Warranty, please visit Rheem.com/warranty.
6 | 8/14/15
How to register 1.
Visit Rheem.com/warranty
2.
Click Start Registra9on
7 | 8/14/15
Step 1 1.
Click Water Heater
8 | 8/14/15
Step 2 1.
Enter the fields on the screen. Warranty Type choices are: • Standard • Protec9on Plus Kit Installed • For Marathon products, always select: Standard Install Date is captured but not used to change the warranty periods. Registra8on uses manufacturing date. The owner of the water heater is s8ll required to provide proof of purchase/ownership at the 8me of claim if the install date is a?er the registra8on date. Property type choices are: • Residen9al • Business
2.
Click Next
9 | 8/14/15
Step 3 1.
For Property Type Residen>al enter the fields on the screen
2.
Click Next
10 | 8/14/15
Step 4 1.
Enter contractor informa>on if it is available.
2.
Click Next
11 | 8/14/15
Step 5 1.
Review confirma>on page and make any necessary edits
2.
Once verified click Finish
No8ce the disclaimer at the boAom that explains the proof of purchase/owner is required at the 8me of claim if install date is greater than manufacture date
12 | 8/14/15
Confirma>on 1.
You will receive a confirma9on email
No8ce the same disclaimer appears on the confirma8on email
13 | 8/14/15
Registra>on Help As always, if you have any ques>ons or need addi>onal informa>on, please feel free to contact your Rheem sales representa>ve.
14 | 8/14/15
Registra>on Help
Ques>ons?
15 | 8/14/15
I N T E G R AT E D H O M E C O M F O RT
© 2014, Rheem Manufacturing Company | CONFIDENTIAL
Introducing
1 | 8/14/15
Marathon® Series Water Heaters Updates
With recent changes in regula>ons and market condi>ons, there have been a few changes with our Marathon Series Water Heaters.
2 | 8/14/15
Marathon® Series Water Heaters Updates
Change in Marathon models offering With the recent NAECA regula>ons in place, Rheem no longer manufactures MR series Marathon Water Heaters above 50 gallons. MR30, MR40, MSR50 and MR50 will con>nue to be available, but MR75, MR85 and MR105 are no longer available (for U.S. installa>on only). Affected models shown below in red. Pre-‐NAECA Model
Post-‐NAECA Model
MR30
MR30
MR40
MR40
MR50
MR50
MSR50
MSR50
MR75
MHD75
MR85
MHD85
MR105
MHD105
3 | 8/14/15
Replacement Op>ons Change in Marathon product replacement In the event an MR75, MR85 or MR105 is returned and must be replaced under warranty, we offer two op>ons for replacement: Op9on 1: Receive an equivalent capacity MHD model as a replacement. The chart below outlines the replacement strategy: Returned Model
Replacement Model
MR75
MHD75
MR85
MHD85
MR105
MHD105
Please note: • •
There is a $0 surcharge for warranty replacement. MHD models offer the same performance and features of MR models. End users will not be impacted if an MR model is replaced with an MHD model.
Op9on 2: Receive a credit towards any Rheem Water Hea>ng solu>on. This credit will be based on the price of the equivalent MHD model at the >me of return.
4 | 8/14/15
Warranty Terms
EFFECTIVE NOVEMBER 1, 2015 MR & MTS Series Category
Single family dwelling
Commercial
Applica9on
MHD Series
Tank
Parts
Tank
Parts
• •
Owned by the original purchaser with proof of purchase And Water heater is registered online within 90 days of the installa>on date
Extended* LIFETIME
Extended* 6 years
Extended* LIFETIME
Extended* 6 years
• •
The original purchaser does not have proof of purchase; or Home is not owned by the original purchaser or the original purchaser did not register the unit within 90 days of the installa>on date
10 years
1 year
10 years
1 year
•
Installed in the Caribbean Islands (except Cuba) In accordance with applicable US law, this product must not be sold or re-‐sold into Cuba or to the Cuban government or Cuban na>onals. This limited warranty is void with respect to any products installed in Cuba or otherwise sold in viola>on of US law.
10 years
1 year
10 years
1 year
5 years
1 year
5 years
1 year
• •
The unit is part of a rental program; or The unit is moved from its original installa>on loca>on
• •
A residen>al rental property; or Installed in a commercial building
•
Any agricultural applica>on (ex dairy barn)
•
Any applica>on where the water is used as a part of an industrial or commercial process
*Extended warranty is provided to original customer aeer online product registra>on under residen>al installa>on Effec>ve November 1, 2015, MHD and MR models installed in residen>al, single family dwelling applica>on must be registered within 90 days of installa>on to qualify for our Life>me Limited Warranty. If the water heater is not registered within 90 days of installa>on, it is automa>cally covered by a 10 year Limited Warranty. Please review Use and Care Manual for addi>onal warranty informa>on.
5 | 8/14/15
Registra>on Process
In order to register a unit used in a residen>al, single-‐family dwelling applica>on for the Life>me Limited Warranty, please visit Rheem.com/warranty.
6 | 8/14/15
How to register 1.
Visit Rheem.com/warranty
2.
Click Start Registra9on
7 | 8/14/15
Step 1 1.
Click Water Heater
8 | 8/14/15
Step 2 1.
Enter the fields on the screen. Warranty Type choices are: • Standard • Protec9on Plus Kit Installed • For Marathon products, always select: Standard Install Date is captured but not used to change the warranty periods. Registra8on uses manufacturing date. The owner of the water heater is s8ll required to provide proof of purchase/ownership at the 8me of claim if the install date is a?er the registra8on date. Property type choices are: • Residen9al • Business
2.
Click Next
9 | 8/14/15
Step 3 1.
For Property Type Residen>al enter the fields on the screen
2.
Click Next
10 | 8/14/15
Step 4 1.
Enter contractor informa>on if it is available.
2.
Click Next
11 | 8/14/15
Step 5 1.
Review confirma>on page and make any necessary edits
2.
Once verified click Finish
No8ce the disclaimer at the boAom that explains the proof of purchase/owner is required at the 8me of claim if install date is greater than manufacture date
12 | 8/14/15
Confirma>on 1.
You will receive a confirma9on email
No8ce the same disclaimer appears on the confirma8on email
13 | 8/14/15
Registra>on Help As always, if you have any ques>ons or need addi>onal informa>on, please feel free to contact your Rheem sales representa>ve.
14 | 8/14/15
Registra>on Help
Ques>ons?
15 | 8/14/15
