New Cricket Trade-Up Program Training Introduction
New Cricket Trade-Up Program Training Introduction
New Cricket Trade-Up Program Introduction Trade-Up Programs are all around us. It’s all about ….
Helping customers get what they really want by trading in what they have 75% of handsets in use today are Smartphones – they have value New Cricket offers an in store device trade-up program, allowing you to provide the customer with an instant credit towards the purchase of a New Cricket device and accessories.
Program Benefits Increase opportunities to connect with your customer! • Trade-Up’s drive new product sales • Reduces new handset and accessory cost by offering trade-up credit value for used handsets • Creates opportunity for multiple activations • Drives spend back in-store. Use the credit toward a second activation or accessory packages
New Cricket Trade-Up Program Highlights Delivering a Complete Customer Solution • Industry Leading Trade Values • Lowest Device Conditional Requirements • Industry Leading Technology • RapidQuote and BYOD
Minimal Product Conditional Requirements Required • Does the device power up?
• Is the LCD/Touchscreen non-functioning or have dark spots or blemishes? Is the glass broken or cracked? • Apple Products and some Samsung Galaxy S5’s must have anti-theft features turned off and disabled
Not Required • Battery • Back • Charger • No cosmetic grading • Manual • Clear Liquid Indicator
Trade-Up Tools- Introducing RapidQuote Cloud Based Quoting
Scan
• Automated Quote Process – Anytime, Anywhere • Instant and Automated quotes direct to the customer’s phone
How Does It Work? Or Enter Instantaneously detects phone make and model rq.newcrickettradeup.com Provides accurate trade-up quote Eliminates make and model misidentification Enter short URL into browser or Scan QR Code Increases customer base and promotional opportunities QR codes will be located in the store, on the Phones wall, Hero Table and BYOD wall for easy access by New Cricket Advocates and customers • No QR code scanner? No problem! Use or provide the short URL, rq.newCrickettradeup.com to get an instant quote • • • • • •
The RapidQuote and BYOD URL Process Customers can generate their own quotes… …right on their own handsets. Customer scans QR code or enters URL into web browser. RapidQuote and BYOD automatically: Rapid Quote Auto identifies make & model Delivers Trade-up Value
BYOD Identifies if their phone is compatible. Delivers Trade-up Value
Trade-Up Process Overview 1. Generate Quote by using RapidQuote, BYOD or the on-line portal. 2. Customer selects New Cricket phone, plan and/or accessories. 3. Import/finish the quote in the Trade-Up portal, (linked from RQ4). 4. Complete the transaction in POS. Customer receives instant credit to use on products, (not services). 5. Place used phone in trade-up drawer with voucher attached.
6. Prepare shipment to Clover once a week. 7. Ship devices and receive back credit. * RQ or BYOD must be imported into the Trade-up portal prior to completing transaction in RQ4
Customer Service Support: Monday – Friday 9:00am – 8:00pm EST 8:00am – 7:00pm CST 7:00am – 6:00pm MT 6:00am – 5:00pm PST Chat: Available in portal
Email: [email protected]
Thank you Bill Baldwin | Director Program Implementation, Clover Wireless m.443-986-1562 | [email protected]
Susan Vaillancourt | Trade-in Implementation Manager, Clover Wireless t. 815-313-2196 |[email protected]
Phone: 855-659-7809
New Cricket Trade-Up Program Introduction Trade-Up Programs are all around us. It’s all about ….
Helping customers get what they really want by trading in what they have 75% of handsets in use today are Smartphones – they have value New Cricket offers an in store device trade-up program, allowing you to provide the customer with an instant credit towards the purchase of a New Cricket device and accessories.
Program Benefits Increase opportunities to connect with your customer! • Trade-Up’s drive new product sales • Reduces new handset and accessory cost by offering trade-up credit value for used handsets • Creates opportunity for multiple activations • Drives spend back in-store. Use the credit toward a second activation or accessory packages
New Cricket Trade-Up Program Highlights Delivering a Complete Customer Solution • Industry Leading Trade Values • Lowest Device Conditional Requirements • Industry Leading Technology • RapidQuote and BYOD
Minimal Product Conditional Requirements Required • Does the device power up?
• Is the LCD/Touchscreen non-functioning or have dark spots or blemishes? Is the glass broken or cracked? • Apple Products and some Samsung Galaxy S5’s must have anti-theft features turned off and disabled
Not Required • Battery • Back • Charger • No cosmetic grading • Manual • Clear Liquid Indicator
Trade-Up Tools- Introducing RapidQuote Cloud Based Quoting
Scan
• Automated Quote Process – Anytime, Anywhere • Instant and Automated quotes direct to the customer’s phone
How Does It Work? Or Enter Instantaneously detects phone make and model rq.newcrickettradeup.com Provides accurate trade-up quote Eliminates make and model misidentification Enter short URL into browser or Scan QR Code Increases customer base and promotional opportunities QR codes will be located in the store, on the Phones wall, Hero Table and BYOD wall for easy access by New Cricket Advocates and customers • No QR code scanner? No problem! Use or provide the short URL, rq.newCrickettradeup.com to get an instant quote • • • • • •
The RapidQuote and BYOD URL Process Customers can generate their own quotes… …right on their own handsets. Customer scans QR code or enters URL into web browser. RapidQuote and BYOD automatically: Rapid Quote Auto identifies make & model Delivers Trade-up Value
BYOD Identifies if their phone is compatible. Delivers Trade-up Value
Trade-Up Process Overview 1. Generate Quote by using RapidQuote, BYOD or the on-line portal. 2. Customer selects New Cricket phone, plan and/or accessories. 3. Import/finish the quote in the Trade-Up portal, (linked from RQ4). 4. Complete the transaction in POS. Customer receives instant credit to use on products, (not services). 5. Place used phone in trade-up drawer with voucher attached.
6. Prepare shipment to Clover once a week. 7. Ship devices and receive back credit. * RQ or BYOD must be imported into the Trade-up portal prior to completing transaction in RQ4
Customer Service Support: Monday – Friday 9:00am – 8:00pm EST 8:00am – 7:00pm CST 7:00am – 6:00pm MT 6:00am – 5:00pm PST Chat: Available in portal
Email: [email protected]
Thank you Bill Baldwin | Director Program Implementation, Clover Wireless m.443-986-1562 | [email protected]
Susan Vaillancourt | Trade-in Implementation Manager, Clover Wireless t. 815-313-2196 |[email protected]
Phone: 855-659-7809
