New Cricket Trade-Up Program Training
New Cricket Trade-Up Program Training Processing- Rewards Program
Let’s do a Trade! Processing
Trade-Up Process New Cricket Advocate opens New Cricket Trade Up portal from http://portal.newcrickettradeup.com or from RQ4 if available. The Username is that as defined and provided by New Cricket. The default password is: W3lcome! (will be reset upon you first login)
Enter Username, Password and click on “Login”
Trade-Up Process If you are a user with access to multiple locations, you must choose the location you will be processing trades from. This is very important as all information will be recorded for the location signed in as and does not auto identify as to the location you may be at. Click on which location you are processing the trade from.
Trade-Up Process If Rapid Quote was used, click on Tools and select, “Import RapidQuote Offer”
RapidQuote Advocate scans or types in the RapidQuote ID Number off the phone screen or can enter it manually and selects: “Import Offer”
If RapidQuote was not able to be used, locate the model number of the phone by removing phone back and battery, (look on back of phone for iPhone), and type in the model number or as much information as you have, in, “Search Devices”
Search Devices Results display with model information as well as a photo to allow the New Cricket Advocate to verify the device. Click on the correct model.*
* Note, Apple IPhones and some others may need Model, (Ex- A1387), Carrier and GB, (Ex- 16, 32 or 64) verification in order to choose device correctly.
Trade-Up Process Advocate begins to complete the quote by: 1) Verify the model Validate the condition**
2) Check the Power
Tip: For a detailed description of conditions, click on the “?” at the end of the question.
3) Check the LCD 4) Enter the customer’s current cell number to determine if they qualify for any special promotions. 5) Select: “Calculate Trade-Up Value”
*Apple iPhones, (and models offering various GB), need Model, (Ex- A1428/A1429), Carrier, (Ex- Cricket/Sprint/T-Mobile/Other) and GB, (Ex- 16/32) verification in order to choose device correctly.**Apple Products and Samsung Galaxy S5’s and newer, are required to have the lock device features turned off to be eligible for Trade-Up. Click on “Instructions” to find directions. Any devices that are received in that are locked will be assessed at $0 value.
Trade-Up Process The Trade-Up value will be displayed. Any promotions that the customer qualifies for will be displayed. Click on the promotion to activate and “more” for a promotion’s detailed information.
Trade-Up Process The new value, with the promotional value added, will be displayed along with the details of the offer. Confirm the Quote and the offer with the customer.
If the customer wishes to trade-in their device and redeem their points, click: “Add Device to Trade-Up”
Trade-Up Process If the customer does not wish to take advantage of the tradein offer, they may still redeem the Cricket Rewards offer credit towards a device purchase. Click on : “Redeem promotional value without trading in a device”
The dollar value will change and reflect the rewards amount only. Please verify that all information is correct. Once you redeem the promotional value, you will not be able to create another promo trade using the ctn.
Next click on: “Redeem Promotional Value”
Trade-Up Process If the customer traded in their device you will go through the normal flow of a Trade-in as shown here. If they are not trading in, you will be brought directly to the summary page. An IOS Activation Notice will appear for Apple iPhone Trade-Ups as a reminder that the devices must be disconnected from iCloud. If not already disconnected, do so now and then select, “Continue”
Next, the Advocate enters the IMEI/ESN of the used, trade-up phone and selects: “Add Device”
Tip: An IMEI or MEID/ESN is an unique identifying number for a cellphone. IMEIs are for GSM phones. MEID/ESNs are for CDMA phones. For GSM phones: Type *#06# on number pad to get the IMEI. For all other phones: Remove the battery cover and battery to get this information
Trade-Up Process
The portal automatically checks if the device being traded-up is currently eligible for trade-in. If is ineligible, as determined by the airtime provider, this message will appear and the trade will terminate.
Trade-Up Process If your customer did not trade-in their device you would have be brought directly to the summary page shown here. For both instances, please verify that all information is correct. Once you complete the trade, you will not be able to create another promo trade using the ctn.
Once verified, select: “Complete this Trade-Up”
Trade-Up Process The trade has now been completed within the New Cricket Trade-Up Portal. The New Cricket Advocate will print the Trade-Up Voucher. Select: “Print Order Voucher”.
Set to print to, “Shrink Oversized Pages” to be certain that the receipt fits to page. Print 3 copies, one for the customer, one to travel with the device an one for a store copy.
(After printing, click the back arrow on your browser and to go back to the last screen. Click, “Trade Up” on the tool bar if you would like to begin a new trade)
Trade-Up Process The trade-up voucher for the New Cricket program has been optimized to print on an Epson TM-T70 (the receipt printer attached to the computer) rather than on a traditional 8 ½” x 11” printer. If you do not have this printer available you can still print on traditional 8 ½” x 11” printer. It will just be formatted as shown to the left.
The New Cricket advocate must have the customer sign the bottom of each receipt to acknowledge acceptance of the Terms and Conditions of the program.
After completing the transaction in the POS, one copy of this trade-up voucher is wrapped around the device and stored in the trade-up drawer until manager packages and ships devices to Clover’s processing facility each week.
POS Process
Trade-Up Process – POS Procedures The Trade-Up discount will be imported into your Point of Sale System. Following are procedures for entering the discount into:
• RQ4 • B2B and • Teletracker. Skip to the Procedures for the POS system your store is using. If your store is not using one of the above, check with your dealer manager for procedures. In General • •
•
The Trade-Up Value will be entered as a non-taxable SKU and will reduce the value of the cart as a whole The Promotional Value on the Receipt will be entered as a discount for the device This discount applies to the OTD price of the handset
RQ4 POS Process
Trade-Up Process – RQ4 POS Procedures New Cricket advocate must switch back to RQ4 to proceed with customer’s order. Launch with IMEI/SIM and perform migration.
Trade-Up Process – RQ4 POS Procedures Activation Flow
Trade-Up Process – RQ4 POS Procedures Phone Activation Wizard Term Details
Trade-Up Process – RQ4 POS Procedures After entering the activation criteria, you will have the opportunity to add the Cricket Trade-Up Credit and other Promotional Credits to the shopping cart. Click on the “Add” button next to the “Cricket Trade Up Credit” sku .
Once added, any Trade Up Promos will populate. Choose and “Add” Cricket Rewards Redemption
Trade-Up Process – RQ4 POS Procedures 1) Once the Cricket Trade-Up Credit sku is added to RQ4 invoice, you will be prompted to enter the Tracking Serial #, (IMEI) of device being traded.
Cricket Trade-Up Credit (1 of 1))
2) The “Tracking Serial #” can be scanned (preferred method) or entered manually from the voucher. 3) If there was no device trade-in, scan or enter the Non-Trade, NOTRD001 “Tracking Serial #”
4) Then click “OK”
Trade-Up Process – RQ4 POS Procedures 1) On the “Cricket Trade-Up Credit” line item on the invoice, click on the price box. 2) Scan (preferred ) or manually enter The amount of the “Trade-Up Value” listed on the voucher.
$0.00
$0.00
3) In order to make this a discount, you must also change the QTY from 1 to -1. The negative triggers this amount as a discount.
Trade-Up Process – RQ4 POS Procedures 1) Once the discount has been changed to a -1 qty, you will be prompted to enter the Trade-Up Voucher Number.
2) The “Voucher Number” can be scanned, (preferred method), or manually entered from the voucher.
O00001699322
Trade-Up Process – RQ4 POS Procedures Once the Trade-Up Credit has been completed, you will have two redemption SKUs for the Cricket Rewards Redemption
Trade-Up Process – RQ4 POS Procedures Click on the price box and enter the promotional amount as on the voucher .
Trade-Up Process – RQ4 POS Procedures Choose, “Cricket Rewards Redemption” as the discount code
Trade-Up Process – RQ4 POS Procedures Check out like normal, choose a payment method and press tender!
Trade-Up Process – RQ4 POS Procedures Customers Receipt
Customer Service Support: Monday – Friday 9:00am – 8:00pm EST 8:00am – 7:00pm CST 7:00am – 6:00pm MT 6:00am – 5:00pm PST Chat: Available in portal
Email: [email protected]
Thank you Bill Baldwin | Director Program Implementation, Clover Wireless m.443-986-1562 | [email protected] Susan Vaillancourt | Trade-in Implementation Manager, Clover Wireless t. 815-313-2196 |[email protected]
Phone: 855-659-7809
Let’s do a Trade! Processing
Trade-Up Process New Cricket Advocate opens New Cricket Trade Up portal from http://portal.newcrickettradeup.com or from RQ4 if available. The Username is that as defined and provided by New Cricket. The default password is: W3lcome! (will be reset upon you first login)
Enter Username, Password and click on “Login”
Trade-Up Process If you are a user with access to multiple locations, you must choose the location you will be processing trades from. This is very important as all information will be recorded for the location signed in as and does not auto identify as to the location you may be at. Click on which location you are processing the trade from.
Trade-Up Process If Rapid Quote was used, click on Tools and select, “Import RapidQuote Offer”
RapidQuote Advocate scans or types in the RapidQuote ID Number off the phone screen or can enter it manually and selects: “Import Offer”
If RapidQuote was not able to be used, locate the model number of the phone by removing phone back and battery, (look on back of phone for iPhone), and type in the model number or as much information as you have, in, “Search Devices”
Search Devices Results display with model information as well as a photo to allow the New Cricket Advocate to verify the device. Click on the correct model.*
* Note, Apple IPhones and some others may need Model, (Ex- A1387), Carrier and GB, (Ex- 16, 32 or 64) verification in order to choose device correctly.
Trade-Up Process Advocate begins to complete the quote by: 1) Verify the model Validate the condition**
2) Check the Power
Tip: For a detailed description of conditions, click on the “?” at the end of the question.
3) Check the LCD 4) Enter the customer’s current cell number to determine if they qualify for any special promotions. 5) Select: “Calculate Trade-Up Value”
*Apple iPhones, (and models offering various GB), need Model, (Ex- A1428/A1429), Carrier, (Ex- Cricket/Sprint/T-Mobile/Other) and GB, (Ex- 16/32) verification in order to choose device correctly.**Apple Products and Samsung Galaxy S5’s and newer, are required to have the lock device features turned off to be eligible for Trade-Up. Click on “Instructions” to find directions. Any devices that are received in that are locked will be assessed at $0 value.
Trade-Up Process The Trade-Up value will be displayed. Any promotions that the customer qualifies for will be displayed. Click on the promotion to activate and “more” for a promotion’s detailed information.
Trade-Up Process The new value, with the promotional value added, will be displayed along with the details of the offer. Confirm the Quote and the offer with the customer.
If the customer wishes to trade-in their device and redeem their points, click: “Add Device to Trade-Up”
Trade-Up Process If the customer does not wish to take advantage of the tradein offer, they may still redeem the Cricket Rewards offer credit towards a device purchase. Click on : “Redeem promotional value without trading in a device”
The dollar value will change and reflect the rewards amount only. Please verify that all information is correct. Once you redeem the promotional value, you will not be able to create another promo trade using the ctn.
Next click on: “Redeem Promotional Value”
Trade-Up Process If the customer traded in their device you will go through the normal flow of a Trade-in as shown here. If they are not trading in, you will be brought directly to the summary page. An IOS Activation Notice will appear for Apple iPhone Trade-Ups as a reminder that the devices must be disconnected from iCloud. If not already disconnected, do so now and then select, “Continue”
Next, the Advocate enters the IMEI/ESN of the used, trade-up phone and selects: “Add Device”
Tip: An IMEI or MEID/ESN is an unique identifying number for a cellphone. IMEIs are for GSM phones. MEID/ESNs are for CDMA phones. For GSM phones: Type *#06# on number pad to get the IMEI. For all other phones: Remove the battery cover and battery to get this information
Trade-Up Process
The portal automatically checks if the device being traded-up is currently eligible for trade-in. If is ineligible, as determined by the airtime provider, this message will appear and the trade will terminate.
Trade-Up Process If your customer did not trade-in their device you would have be brought directly to the summary page shown here. For both instances, please verify that all information is correct. Once you complete the trade, you will not be able to create another promo trade using the ctn.
Once verified, select: “Complete this Trade-Up”
Trade-Up Process The trade has now been completed within the New Cricket Trade-Up Portal. The New Cricket Advocate will print the Trade-Up Voucher. Select: “Print Order Voucher”.
Set to print to, “Shrink Oversized Pages” to be certain that the receipt fits to page. Print 3 copies, one for the customer, one to travel with the device an one for a store copy.
(After printing, click the back arrow on your browser and to go back to the last screen. Click, “Trade Up” on the tool bar if you would like to begin a new trade)
Trade-Up Process The trade-up voucher for the New Cricket program has been optimized to print on an Epson TM-T70 (the receipt printer attached to the computer) rather than on a traditional 8 ½” x 11” printer. If you do not have this printer available you can still print on traditional 8 ½” x 11” printer. It will just be formatted as shown to the left.
The New Cricket advocate must have the customer sign the bottom of each receipt to acknowledge acceptance of the Terms and Conditions of the program.
After completing the transaction in the POS, one copy of this trade-up voucher is wrapped around the device and stored in the trade-up drawer until manager packages and ships devices to Clover’s processing facility each week.
POS Process
Trade-Up Process – POS Procedures The Trade-Up discount will be imported into your Point of Sale System. Following are procedures for entering the discount into:
• RQ4 • B2B and • Teletracker. Skip to the Procedures for the POS system your store is using. If your store is not using one of the above, check with your dealer manager for procedures. In General • •
•
The Trade-Up Value will be entered as a non-taxable SKU and will reduce the value of the cart as a whole The Promotional Value on the Receipt will be entered as a discount for the device This discount applies to the OTD price of the handset
RQ4 POS Process
Trade-Up Process – RQ4 POS Procedures New Cricket advocate must switch back to RQ4 to proceed with customer’s order. Launch with IMEI/SIM and perform migration.
Trade-Up Process – RQ4 POS Procedures Activation Flow
Trade-Up Process – RQ4 POS Procedures Phone Activation Wizard Term Details
Trade-Up Process – RQ4 POS Procedures After entering the activation criteria, you will have the opportunity to add the Cricket Trade-Up Credit and other Promotional Credits to the shopping cart. Click on the “Add” button next to the “Cricket Trade Up Credit” sku .
Once added, any Trade Up Promos will populate. Choose and “Add” Cricket Rewards Redemption
Trade-Up Process – RQ4 POS Procedures 1) Once the Cricket Trade-Up Credit sku is added to RQ4 invoice, you will be prompted to enter the Tracking Serial #, (IMEI) of device being traded.
Cricket Trade-Up Credit (1 of 1))
2) The “Tracking Serial #” can be scanned (preferred method) or entered manually from the voucher. 3) If there was no device trade-in, scan or enter the Non-Trade, NOTRD001 “Tracking Serial #”
4) Then click “OK”
Trade-Up Process – RQ4 POS Procedures 1) On the “Cricket Trade-Up Credit” line item on the invoice, click on the price box. 2) Scan (preferred ) or manually enter The amount of the “Trade-Up Value” listed on the voucher.
$0.00
$0.00
3) In order to make this a discount, you must also change the QTY from 1 to -1. The negative triggers this amount as a discount.
Trade-Up Process – RQ4 POS Procedures 1) Once the discount has been changed to a -1 qty, you will be prompted to enter the Trade-Up Voucher Number.
2) The “Voucher Number” can be scanned, (preferred method), or manually entered from the voucher.
O00001699322
Trade-Up Process – RQ4 POS Procedures Once the Trade-Up Credit has been completed, you will have two redemption SKUs for the Cricket Rewards Redemption
Trade-Up Process – RQ4 POS Procedures Click on the price box and enter the promotional amount as on the voucher .
Trade-Up Process – RQ4 POS Procedures Choose, “Cricket Rewards Redemption” as the discount code
Trade-Up Process – RQ4 POS Procedures Check out like normal, choose a payment method and press tender!
Trade-Up Process – RQ4 POS Procedures Customers Receipt
Customer Service Support: Monday – Friday 9:00am – 8:00pm EST 8:00am – 7:00pm CST 7:00am – 6:00pm MT 6:00am – 5:00pm PST Chat: Available in portal
Email: [email protected]
Thank you Bill Baldwin | Director Program Implementation, Clover Wireless m.443-986-1562 | [email protected] Susan Vaillancourt | Trade-in Implementation Manager, Clover Wireless t. 815-313-2196 |[email protected]
Phone: 855-659-7809
