New environments need a new leadership style Tony Gothard
Traditional leadership styles
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Traditional leadership styles
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Traditional leadership styles
How does this impact todays revenue management leaders?
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East meets West How does operating within different cultures/environments impact RM leaders today? RM leaders should focus on the similarities versus the differences:✓ The ability to inspire and motivate is a critical attribute of great leaders — all employees want this from their own regardless of background ✓ The attribute that is valued most across all cultures, is the drive for results ✓ All cultures are interested in improving their own leadership skills
✓ The world over, no matter what culture we grow up in, we are drawn to fixing our weaknesses when we think of making improvements ✓ When it comes to developing a strength, the initial reaction is to do more of Source: Harvard Business the same Review
The traditional structure
What is the right structure?
Todays RM leaders
• Need to be able to effectively operate in increasingly complex and chaotic environments, where constant adaptation and the need for developing deeper capacities for connection is becoming increasingly vital.
Sales and RM Collaboration
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Collaboration is key
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Benefits collaborative leadership
A more collaborative approach to leadership in the organizational environment has a number of advantages and benefits, including: ✓ With decision-making jointly owned, so too is the organization. This sense of ownership encourages greater commitment to the common goal ✓ Greater willingness to accept responsibility ✓ A more open and honest environment where ideas and views are discussed freely ✓ Greater flow of ideas and information producing more informed decisionmaking and comprehensive solutions ✓ Better teamwork across the entire organization with elimination of internal destructive competitiveness ✓ Leaders of the future are more easily identified from within, reducing cost and ensuring leadership continuity
My collaborative journey
Changing the mindset
REVENUE GENERATION
Changing the mindset
We have found that all of the following improve as we increasingly apply an outward mindset in our strategies, systems, processes and day to day work…. • • • • • •
COLLABORATION ACCOUNTABILITY INNOVATION LEADERSHIP CULTURE and VALUE TO CUSTOMERS
REFLECTION: HOW DO YOU WORK TOGETHER IN YOUR ORGANISATION TO ACHIEVE YOUR COLLECTIVE REVENUE GOALS?