PUBLIC INVOLVEMENT TECHNIQUES: EXPERIENCE
PUBLIC INVOLVEMENT TECHNIQUES: EXPERIENCE FROM THE SECTION 5310 PROCESS October 30, 2017
Public Transportation Division
July 19, 2017
Developing the Public Involvement Plan
Public Transportation Division
July 19, 2017
2
Public Involvement Objectives Enable greater participation by those who use the service, seniors and individuals with disabilities, to identify challenges and issues on a level that could be addressed by a 5310 project Help applicants develop projects that have a manageable scope and measurable impacts Give our internal scoring team a way to measure project need
Public Transportation Division
July 19, 2017
3
Getting the word out Who should get the meeting announcements: Statewide, regional representatives of national organizations Governor’s Committee on People with Disabilities Texas Council for Developmental Disabilities Stakeholders Media: English and Spanish language Local television Radio with local news Daily newspapers Weekly/community papers
Public Transportation Division
July 19, 2017
4
Texas is enormous
https://www.texasmonthly.com/the-daily-post/how-big-is-texas-compared-to-other-land-masses/
Public Transportation Division
July 19, 2017
5
The trade off between resources and access
Staffed meeting 5310 Manager in person Hosted webinar
Public Transportation Division
July 19, 2017
6
Technology
Satellite locations hosted by TxDOT staff for webinars
Google Voice line for voice mail and text messages
Public Transportation Division
July 19, 2017
7
Who came to the meetings? Location matters
Amarillo District Office Public Transportation Division
Concho Valley Transit Center July 19, 2017
8
Print media coverage
http://conexionsanangelo.com/san-angelo/2204-txdot-reps-west-texas-tour-of-meetings-endslocally?showall=&start=1
Public Transportation Division
July 19, 2017
9
Television and radio
http://www.myhighplains.com/news/txdot-to-hostpublictransportation-workshop/641995361
Public Transportation Division
http://easttexasradio.com/ruralpublic-transit-workshops/
July 19, 2017
10
Lessons learned: managing comments
Public Transportation Division
July 19, 2017
11
Lessons learned: technology Hard to hear what was happening on the webinars • not all locations had a telephone line or internet connection available Improvised solution: Dialed in to webinar from a cell phone and used the cell phone as a speaker and microphone Disadvantages: • cellphone speaker distorted voices and microphone was weak • needed to pass the phone to anyone who wanted to speak • problems with feedback • relied on signal strength
Possible solution: Cellphone speaker phone attachment available for around $150.
Public Transportation Division
July 19, 2017
12
Lessons learned: surveys
Public Transportation Division
July 19, 2017
13
Lessons learned: sharing results
Compiling the results of the meetings took longer than anticipated • Didn’t include sharing results with 5310 providers as part of the initial plan
Public Transportation Division
July 19, 2017
14
Message to the public
Public Transportation Division
July 19, 2017
15
Public Transportation Division
July 19, 2017
Developing the Public Involvement Plan
Public Transportation Division
July 19, 2017
2
Public Involvement Objectives Enable greater participation by those who use the service, seniors and individuals with disabilities, to identify challenges and issues on a level that could be addressed by a 5310 project Help applicants develop projects that have a manageable scope and measurable impacts Give our internal scoring team a way to measure project need
Public Transportation Division
July 19, 2017
3
Getting the word out Who should get the meeting announcements: Statewide, regional representatives of national organizations Governor’s Committee on People with Disabilities Texas Council for Developmental Disabilities Stakeholders Media: English and Spanish language Local television Radio with local news Daily newspapers Weekly/community papers
Public Transportation Division
July 19, 2017
4
Texas is enormous
https://www.texasmonthly.com/the-daily-post/how-big-is-texas-compared-to-other-land-masses/
Public Transportation Division
July 19, 2017
5
The trade off between resources and access
Staffed meeting 5310 Manager in person Hosted webinar
Public Transportation Division
July 19, 2017
6
Technology
Satellite locations hosted by TxDOT staff for webinars
Google Voice line for voice mail and text messages
Public Transportation Division
July 19, 2017
7
Who came to the meetings? Location matters
Amarillo District Office Public Transportation Division
Concho Valley Transit Center July 19, 2017
8
Print media coverage
http://conexionsanangelo.com/san-angelo/2204-txdot-reps-west-texas-tour-of-meetings-endslocally?showall=&start=1
Public Transportation Division
July 19, 2017
9
Television and radio
http://www.myhighplains.com/news/txdot-to-hostpublictransportation-workshop/641995361
Public Transportation Division
http://easttexasradio.com/ruralpublic-transit-workshops/
July 19, 2017
10
Lessons learned: managing comments
Public Transportation Division
July 19, 2017
11
Lessons learned: technology Hard to hear what was happening on the webinars • not all locations had a telephone line or internet connection available Improvised solution: Dialed in to webinar from a cell phone and used the cell phone as a speaker and microphone Disadvantages: • cellphone speaker distorted voices and microphone was weak • needed to pass the phone to anyone who wanted to speak • problems with feedback • relied on signal strength
Possible solution: Cellphone speaker phone attachment available for around $150.
Public Transportation Division
July 19, 2017
12
Lessons learned: surveys
Public Transportation Division
July 19, 2017
13
Lessons learned: sharing results
Compiling the results of the meetings took longer than anticipated • Didn’t include sharing results with 5310 providers as part of the initial plan
Public Transportation Division
July 19, 2017
14
Message to the public
Public Transportation Division
July 19, 2017
15
