Quality Management Areas
Quality Management Areas
By Ken Kirchoff April 2016 1
Quality Management Areas To improve quality we must understand the types of quality
with in an organization Understand the purpose of each area of quality How each area interacts with each other
2
Quality Tools, Process, System Relationships Systems are monitored with metrics
System (Metrics)
Process
(SIPOC - Supplier, Input, Process, Output, Customer)
to ensure process are being followed and effective Process guide the use of tools and
define SIPOC (Supplier, Input, Process, Output, Customer) requirements Tools are developed to assist
Tools
•
3
employees to effectively accomplish tasks
Focus on ensuring proper systems, processes and tools are utilized for a robust quality system that satisfies our own standard, Customer requirements and regulatory compliance.
Three Areas of Quality
4
Compliance Quality Ensures compliance to third party certifications Focused on procedural Does not guarantee product meets requirements Fulfills customer requirements to be on supplier list ISO9000- Quality Standard TS16949- Automotive Supplier Compliance AS9100C- Aerospace Compliance ISO14001 – Environmental Compliance ISO 31010- Risk Management Compliance Proactive Quality Identifies customer requirements at beginning of project Culminates as a quality plan Ensures customer requirements are met through out project Risk management is a focus Reactive Quality Focus on verifying quality plan was followed Captures issues that do not follow plan Uses data to identify systematic issues
Quality Framework – Two Sides of Product Quality Fire Fighting - Reactive Quality (Higher Cost of Poor Quality) ISSUES DRIVEN: Identify issues and resolve, ensure compliance • Quality Control – recording results of executing quality activities • Quality Assurance – auditing the quality requirements Tools --> NCR, Lessons Learned, 8D , CARs, Six Sigma
Business Development
Proposal
Engineeri ng
Purchase
Build/ Assembly
Install / Commissi on
Warranty
Fire Prevention - Proactive Quality (Cost Effective Method) PROCESS DRIVEN: Plan and execute with Quality plan integrated into process • Project Quality Plan – Identifying quality requirements (customer and internal)/ standards for project and business practices Tools --> FMEA, Risk Management, Quality Gates, Control Plans, Robust Design (Design For Six Sigma, Design For Manufacturing Assembly, Advance Product Quality Planning , Production Part Approval Process) 5
By Ken Kirchoff April 2016 1
Quality Management Areas To improve quality we must understand the types of quality
with in an organization Understand the purpose of each area of quality How each area interacts with each other
2
Quality Tools, Process, System Relationships Systems are monitored with metrics
System (Metrics)
Process
(SIPOC - Supplier, Input, Process, Output, Customer)
to ensure process are being followed and effective Process guide the use of tools and
define SIPOC (Supplier, Input, Process, Output, Customer) requirements Tools are developed to assist
Tools
•
3
employees to effectively accomplish tasks
Focus on ensuring proper systems, processes and tools are utilized for a robust quality system that satisfies our own standard, Customer requirements and regulatory compliance.
Three Areas of Quality
4
Compliance Quality Ensures compliance to third party certifications Focused on procedural Does not guarantee product meets requirements Fulfills customer requirements to be on supplier list ISO9000- Quality Standard TS16949- Automotive Supplier Compliance AS9100C- Aerospace Compliance ISO14001 – Environmental Compliance ISO 31010- Risk Management Compliance Proactive Quality Identifies customer requirements at beginning of project Culminates as a quality plan Ensures customer requirements are met through out project Risk management is a focus Reactive Quality Focus on verifying quality plan was followed Captures issues that do not follow plan Uses data to identify systematic issues
Quality Framework – Two Sides of Product Quality Fire Fighting - Reactive Quality (Higher Cost of Poor Quality) ISSUES DRIVEN: Identify issues and resolve, ensure compliance • Quality Control – recording results of executing quality activities • Quality Assurance – auditing the quality requirements Tools --> NCR, Lessons Learned, 8D , CARs, Six Sigma
Business Development
Proposal
Engineeri ng
Purchase
Build/ Assembly
Install / Commissi on
Warranty
Fire Prevention - Proactive Quality (Cost Effective Method) PROCESS DRIVEN: Plan and execute with Quality plan integrated into process • Project Quality Plan – Identifying quality requirements (customer and internal)/ standards for project and business practices Tools --> FMEA, Risk Management, Quality Gates, Control Plans, Robust Design (Design For Six Sigma, Design For Manufacturing Assembly, Advance Product Quality Planning , Production Part Approval Process) 5
