1. The “twin engines” of the travel services industry are travel agencies and tour operators (or wholesalers). T
2. A challenge and an opportunity for the cruise industry is that a great majority of the population has never been on a cruise. T
3. Travel agencies often charge service fees to their clients because of the loss of commissions paid by airlines. T
4. Incentive travel refers to bonuses paid to travel agents when they sell more tickets than their monthly target. F
5. Chambers of Commerce are municipal government agencies that often do tourism marketing. F
6. Hotels increasingly are adding surcharges to room bills for things like shuttle services, use of a pool, and automatic gratuities for housekeeping. T
7. According to your text, the average North American “lunch hour” really is about 60 minutes. F
8. Despite their name, visitor and convention bureaux do NOT perform the actual set-up of a convention. T
9. A couple of disadvantage of packaged tours are the lack of freedom of movement and the lack of flexible schedules are disadvantages of packaged tours. T
10. In Canada, tour operators and travel agencies are different types of businesses. T
11. Like other export industries, tourism services sold to international visitors are exempt from the GST. F
12. One way Business Improvement Associations may assist with the development of tourism in a city is by organizing festivals. T
13. Most wholesale travel trade consists of selling package tours. F Multiple Choice
14. Thomas Cook began to offer tours because:
a. he took members of his church to a meeting, charging them one price for transportation, lunch, and entertainment, and discovered he could make a profit doing so b. he was dissatisfied with the quality of tours offered by other tour operators c. he had a love of travel and wanted to share it with others d. he felt that members of his church did not know how to make travel arrangements by themselves and could fall prey to unscrupulous travel agents and tour operators
15.A tour that has its members travelling to a destination by themselves, but who are assisted by a tour representative in the destination is called a(n): a. escorted tour b. hosted tour c. wholesale tour d. independent tour
16. A consortium, in the context of travel agencies, is: a. an advocacy group that promotes interests of travel agencies to government b. another name for a franchise agency c. a combined tour operator and travel agency that provides full services, including reservations and trip counselling d. a co-operative of independent agencies that provides support for advertising, purchasing power, and a brand name
17. The evolving role of Canada Customs and Immigration was identified as a
problem by your text because: a. tolls at border-crossing points are very expensive b. border-crossing controls are becoming tighter c. the cost of developing customs inspection stations at border-crossings is becoming very high d. border guards are easily able to now access personal records such as criminal records on travellers from Canada and the US
18. Training of tourism workers was identified as a problem by your text primarily because: a. there are too many people seeking jobs in tourism b. wages in tourism are too high for many small businesses to afford c. the quality of service is essential for a competitive tourism sector d. other sectors are competing for employees who might otherwise work in tourism
19. Which of the following is a benefit of technology for tourism? a. Travellers are able to use the internet to search for information on destinations b. Travellers are able to make their own reservations on the Internet c. The internet can be used as a clearinghouse for unsold tourism products d. All are benefits 20.A a. b. c. d.
challenge in the transportation industry is: access to skilled labour border-crossing formalities sustainable operations deteriorating infrastructure
21. The most important issue for the food and beverage industry probably is: a. rising food prices b. food safety c. greenhouse gas emissions associated with shipping food
d. finding creative new forms of advertising
22. A role of provincial governments in tourism, according to your text, is to: a. support tourism research and planning b. advocate on behalf of tourism businesses to the federal government c. operate travel insurance programs d. all of the above
23. Which of the following describes attractions as part of tours?
a. Attractions are not usually included in tour packages b. Including attractions usually raises the overall price of the tour, but the consumer usually benefits because of discounts the tour operator negotiates c. Tour customers prefer to be able to choose whether or not to visit an attraction, and thus prefer to NOT have attractions included as part of the package d. Attractions are the key selling point of a tour package
24. A corporate travel agency is: a. an incorporated travel agency b. an agency that sells all-inclusive tour packages c. a full service agency that sells individual travel services (e.g., individual air tickets) plus tour packages d. an travel agency that specializes in business travel 25.The Western Hemisphere Travel Initiative (WHTI) did what for tourism? a. Promotes partnerships between Canada and the US in marketing to European and Asian tourist b. Established new criteria for Canadian to apply for passport c. Requires Canadians to have a passport when they want to enter the US d. Eliminated the need for Canadians to obtain visas to travel to the Arctic