rep what to expect

WHAT YOU CAN EXPECT IF YOUR COMPANY PARTICIPATES IN THE

REALTOR® Excellence Program (REP)

You will benefit from an EASY TO IMPLEMENT AND USE RESOURCE THAT: 

Measures service quality. Learn more about the survey tool by accessing “An Overall Look at the Customer Satisfaction Survey” found in the Broker’s Kit.

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Generates real time client feedback reports that highlight service areas where customer satisfaction can be improved. Learn more about the survey feedback reporting system by accessing “An Overall Look at the Survey Feedback Reporting System” found in the Broker’s Kit.

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Provides agents with credible ratings that consumers trust. Learn more about utilizing survey feedback for reputation marketing by accessing “Overall Look at Using Survey Feedback for Reputation Marketing” found in the Broker’s Kit.

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Has costs completely paid for by NAR and the local association, if the company elects to go the paperless survey route. Learn more about costs by accessing the “Executive Summary” found in the Broker’s Kit.

For a brief overview of each aspect of the program, access the “Executive Summary” found in the Broker’s Kit.

For more information, to attend a free webinar about REP or to discuss enrolling in the program, contact Kevin Romito 888-547-4772 [email protected]

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