Streamlining Maintenance Support Through A Single Point of Contact
Lenovo Services: Multi-Vendor Support
Streamlining Maintenance Support Through A Single Point of Contact
Key Benefits Reduce risk in supporting technology –by leveraging Lenovo support team and expertise in troubleshooting issues. Reduce IT and operating costs - by augmenting your IT staff and reducing your total cost in supporting multiple environments. Provide predictable costs for budgetary planning –by having a single point of contact for all hardware and maintenance contracts
Terms of service made common - Service levels can be designed per product
Services
Improve operational efficiency – by leveraging a single point of contact your IT staff can focus on other priorities.
Multi-Vendor Support increases operational efficiency through an integrated support model across your data center infrastructure. When you streamline your maintenance support for hardware and multiple vendor relationships using a single point of contact, you enhance equipment return on investment, reduce IT support costs and enable predictable budgetary planning. Functioning as a single source for support, we can offer a technical support solution that helps reduce business risks and provides a competitive edge.
Lenovo™ Services are part of a comprehensive portfolio that supports the entire lifecycle of your Data Center. For more information on this, or other service offerings, please visit: www.lenovo.com/warranty/US or call: 1-855-253-6686.
Lenovo Services: Multi-Vendor Support
Multi-Vendor Support for Enterprise Environments Lenovo solution will simplify inherent support complexity based on a single maintenance agreement across your data center infrastructure assets. Lenovo® Service Portfolio Lenovo™ offers a comprehensive portfolio of services that support the full lifecycle of your Lenovo IT assets. At every stage of planning, fullfillment, deployment, support, optimization and end of life we offer the expertise and services you need to more accurately budget for IT expenses, deliver better servicelevel agreements, and generate greater end-user satisfaction. Let Lenovo Services’ unique offerings and expertise help you get the most out of your technology investment.
Most Enterprise Environments Include:
• Hardware Infrastructure from multiple OEM vendors
Single Accountability For Enterprise Support • Lenovo-based solution • Partner governance
• Asynchronous warranty terms • Multiple contact points • Varying processes for support
Process Simplification
of enterprise • Single point of contact • Consolidating invoicing and payment flexibility • Terms range from 12-36 months coverage • Covers products not supported by OEM
© 2016 Lenovo. All rights reserved. Lenovo provides this publication “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of non-infringement, merchantability, or fitness for a particular purpose. This information could include technical inaccuracies or typographical errors. Changes may be made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.Lenovo and the lenovo logo are trademarks or registered trademarks of lenovo. Other company, product, and service names may be trademarks or service marks of others.
Services
• Personal computers in support
Streamlining Maintenance Support Through A Single Point of Contact
Key Benefits Reduce risk in supporting technology –by leveraging Lenovo support team and expertise in troubleshooting issues. Reduce IT and operating costs - by augmenting your IT staff and reducing your total cost in supporting multiple environments. Provide predictable costs for budgetary planning –by having a single point of contact for all hardware and maintenance contracts
Terms of service made common - Service levels can be designed per product
Services
Improve operational efficiency – by leveraging a single point of contact your IT staff can focus on other priorities.
Multi-Vendor Support increases operational efficiency through an integrated support model across your data center infrastructure. When you streamline your maintenance support for hardware and multiple vendor relationships using a single point of contact, you enhance equipment return on investment, reduce IT support costs and enable predictable budgetary planning. Functioning as a single source for support, we can offer a technical support solution that helps reduce business risks and provides a competitive edge.
Lenovo™ Services are part of a comprehensive portfolio that supports the entire lifecycle of your Data Center. For more information on this, or other service offerings, please visit: www.lenovo.com/warranty/US or call: 1-855-253-6686.
Lenovo Services: Multi-Vendor Support
Multi-Vendor Support for Enterprise Environments Lenovo solution will simplify inherent support complexity based on a single maintenance agreement across your data center infrastructure assets. Lenovo® Service Portfolio Lenovo™ offers a comprehensive portfolio of services that support the full lifecycle of your Lenovo IT assets. At every stage of planning, fullfillment, deployment, support, optimization and end of life we offer the expertise and services you need to more accurately budget for IT expenses, deliver better servicelevel agreements, and generate greater end-user satisfaction. Let Lenovo Services’ unique offerings and expertise help you get the most out of your technology investment.
Most Enterprise Environments Include:
• Hardware Infrastructure from multiple OEM vendors
Single Accountability For Enterprise Support • Lenovo-based solution • Partner governance
• Asynchronous warranty terms • Multiple contact points • Varying processes for support
Process Simplification
of enterprise • Single point of contact • Consolidating invoicing and payment flexibility • Terms range from 12-36 months coverage • Covers products not supported by OEM
© 2016 Lenovo. All rights reserved. Lenovo provides this publication “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of non-infringement, merchantability, or fitness for a particular purpose. This information could include technical inaccuracies or typographical errors. Changes may be made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.Lenovo and the lenovo logo are trademarks or registered trademarks of lenovo. Other company, product, and service names may be trademarks or service marks of others.
Services
• Personal computers in support
