Systemise Your Team for Increased Profits Section9
‘Systemise Your Team For Increased Profits’ Implementation Guide
9. Customer Service Quick Tips Smile – simple, yes, but easily forgotten!
Your prospect must trust you if they don't trust you, they won’t buy anything!
Ask what the problem is, allow your customer to speak and show interest in their issues.
Communicate with the customer: outline what we are doing today.
Decide the best solution. Remember: You are the professional and hence the customer will value your opinion. Do not take advantage of this.
Speak with confidence. A lack of confidence in your voice and in your body language will be interpreted by the customer as a lack of experience and hence a lack of confidence in your skills.
Never push your customer into a sale. The art of suggestion works best!
Always keep in mind: What can I do today to impress upon my customers that I am a professional business and one that they should do business with over my competitors?
© 2010 Lifestyle Tradie Pty Limited
www.lifestyletradie.com.au
34
9. Customer Service Quick Tips Smile – simple, yes, but easily forgotten!
Your prospect must trust you if they don't trust you, they won’t buy anything!
Ask what the problem is, allow your customer to speak and show interest in their issues.
Communicate with the customer: outline what we are doing today.
Decide the best solution. Remember: You are the professional and hence the customer will value your opinion. Do not take advantage of this.
Speak with confidence. A lack of confidence in your voice and in your body language will be interpreted by the customer as a lack of experience and hence a lack of confidence in your skills.
Never push your customer into a sale. The art of suggestion works best!
Always keep in mind: What can I do today to impress upon my customers that I am a professional business and one that they should do business with over my competitors?
© 2010 Lifestyle Tradie Pty Limited
www.lifestyletradie.com.au
34
