tcm variety
T.C.M VARIETY Canteen/Cafeteria Services Proposal National Summer Camp Programme 2014
Prepared for Mr. Cleviston Hunte The Director of Youth Affairs The Ministry of Culture, Sport and Youth Skye Mall, Haggatt Hall, St Michael Prepared by Terri Mayers for
TCM VARIETY BOURNEVILLE ST JOSEPH TEL: (246) 437-7858/267-1603 Email: [email protected]
Proposal Summary TCM Variety is pleased to present The Ministry of Culture, Sport and Youth with this proposal for the provision of affordable and nutritional food services for the 2014 National Summer Camp Programme. The Summer Camp areas we are most interested in are in St Michael, St Thomas and Christ Church. Our goal is the daily provision of budget friendly and appetizing hot/cold meals services, that are closely aligned with the vision your ministry had at the inception of this programme. We recognize this unique opportunity to serve the children of Barbados a balanced local menu that is not only very appealing but encompasses all dietary considerations. Having duly examined your requirements, we are confident that our proposed service will effectively address your needs. Our overall goal will be to provide the lunch services in a way that not only is affordable and attainable to all kids at the camps but ensures that the Ministry's vision for the Summer Camp Programme is not compromised. Our approach to the canteen/ cafeteria food and menu concerns will be to offer semi-personalised breakfast, lunch and snack choices consisting of staples such as; fresh-baked local goods, meat, fish or vegetarian choices, an always present vegetable and fruit option, a wide range of snacks and a selection of hot and cold beverages. One consistent theme will be to use fresh and local ingredients, fruits, vegetables, herbs and spices. By choosing TCM Variety, The Ministry of Culture, Sport and Youth will also receive:
A properly managed cafeteria/canteen service that provides exceptional food in exciting
variety, superior customer service and clean production and service areas that exceeds HAACP requirements, the Health Services (Food Hygiene) Regulations 1969 and the Health Services (Restaurants) Regulations 1969;
Freshly prepared and presented hot and cold meals choices (that can be specific to dietary
requirements if ordered in advanced). These hot and cold meals will all include the vital food groups essential to children's growth and development. Please see attached sample menu for further illustration.
A well trained staff with extensive experience in the food and service industries.
Please find the details of our plan enclosed for operating a professional canteen / cafeteria service and our ideas for forming a mutually rewarding relationship with The Ministry of Culture, Sport and Youth.
Proposal for the provision of Canteen/Cafeteria Services at Summer Camp Programme 2014 prepared by Terri Mayers for TCM Variety
Confidential Document Copyright 2014 Terri Mayers ALL RIGHTS RESERVED Page 1 of 7
Profile TCM Variety is a new service business founded by Leslie Wakefield in 2013. Other key members of the team include Alinda Mason, Tiffany Dottin, Marcia Branch and Natasha Branch, who collectively have significant customer service, management, manufacturing, cooking (including School Meals Department) and catering experiences. This combined over twenty (20) years of experience solidifies our ability to satisfy and surpass the needs of our customers.
TCM Variety offers catering services with a focus on the preparation and supply of the best combination of freshly made local food choices at affordable prices.
Our Mission is to creatively prepare, serve and provide an excellent array of meals and menu choices that are always affordable. Our combination of research, marketing and daily production techniques will provide the best possible traditional meals, which are appealing to even the most selective taste buds and competitively priced for the children and staff of the National Summer Camp Programme 2014. SERVICES PROVIDED:
Nutritious and hearty hot breakfasts and lunches.
Healthy Snacks and Fruit (including local and seasonal) Options
Special orders for Food Allergies and Special Needs
Drinks and Hot Beverage Service
OFFICIAL CONTACT: TCM Variety Leslie Wakefield Bourneville St. Joseph TEL: (246) 267-1603 Email: [email protected]
Proposal for the provision of Canteen/Cafeteria Services at Summer Camp Programme 2014 prepared by Terri Mayers for TCM Variety
Confidential Document Copyright 2014 Terri Mayers ALL RIGHTS RESERVED Page 2 of 7
A Solution to your Needs NEEDS IDENTIFICATION: Requirements TCM Variety understands the National Summer Camp 2014 Programme requirements to be as such: General Requirements: Provision of an average of 120 hot/cold meals among an approximate 200 camp attendees; Technical Requirements: To offer all equipment necessary for adequate canteen/cafeteria management needs and service delivery. Health and Safety Requirements: To provide a canteen/cafeteria operation at a standard in keeping or beyond the HAACP requirements, the Health Services (Food Hygiene) Regulations 1969 and the Health Services (Restaurants) Regulations 1969. Cost Requirements: Investment and Fees: Rental Costs and or any other fees inclusive of Utilities and dependent on whether the full use of the location is given. To be discussed and agreed upon initial meeting.
OUR SOLUTION: The TCM Variety Strategy We understand that the Ministry of Culture, Sport and Youth recognizes the importance of superior customer and quality control. We at TCM Variety have a similar philosophy, and are uniquely positioned to offer the ideal canteen/cafeteria service to ensure that your initial vision for the National Summer Camp Programme is upheld. Our professionalism and integrated approach to the following key aspects of the business will quickly substantiate this claim:
HACCP Training and the Health Services (Food Hygiene) Regulations 1969 and the Health
Services (Restaurants) Regulations 1969 regulations for all staff;
A varied menu - issued in advance - with reasonable pricing (and can also be personalized);
The application of accurate representative research to start business in the right direction;
The implementation of adequate equipment which adds to the overall presentation quality;
Maintenance of an exceptional production standard and presentation quality;
And our overall emphasis on a customer driven approach to key products and service delivery.
Proposal for the provision of Canteen/Cafeteria Services at Summer Camp Programme 2014 prepared by Terri Mayers for TCM Variety
Confidential Document Copyright 2014 Terri Mayers ALL RIGHTS RESERVED Page 3 of 7
Proposed Services (Menu and Service Programs) Menu Summary: BREAKFAST CHOICES of hot local delicacies and favourites, sandwiches (cutters), pastries and a variety of hot beverages will be offered as early as 8:00 a.m. ALL DAY SNACKS & GOODIES will carry popular ‘side –orders’ of traditional healthy snack items consisting of fruits, salads, pies, cutters, fries, pastries and desserts. LUNCH customers can choose from a selection of meats, carbohydrates, vegetable and salad options for a well balanced diet. BEVERAGES that range from hot chocolate, teas, coffees to soft drinks, homemade, local and natural juices will be offered to complement the menu.
PRICES:
The average cost will be $5 per snack meal and approximately $10.75 per full plate lunch.
This lunch combo includes one starch, one protein and one vegetable option. The prices may be adjusted based on further research.
SAMPLE MENU: Breakfast (08:00 – 10:30) Scrambled Eggs Chicken Necks/Liver/Gizzard/Backs Ham and Cheese Toast Fishcakes and Bakes
Beverages (All Day) - Orange, Pineapple, Fruit Punch, Local/Seasonal Natural Juices, Mauby, Soft Drinks Lunch (12:00 – 03:00) Macaroni Pie Peas and Rice w/ Stew Chips (combos with following:) Hot Dogs Chicken Hamburgers Fish Steamed Vegetables Tossed Salad All Lunch Combos include Complimentary Vegetable or Salad
Fruits (All Day) Local & Exotic Options Fruit Salad w/Local & Exotic Fruits Local Delicacies & Snacks (All Day) (Vegetarian Included) Cutters (Egg, Ham, Cheese, Fish) Patties (Lentil, Saltfish, Chicken, Beef) Bread n 2 Sliced Cakes
Proposal for the provision of Canteen/Cafeteria Services at Summer Camp Programme 2014 prepared by Terri Mayers for TCM Variety
Confidential Document Copyright 2014 Terri Mayers ALL RIGHTS RESERVED Page 4 of 7
Why Choose TCM Variety? Firstly, providing the regular operational needs beyond your expectations:
Great food, including quality snacks for fun breaks, nutritious hot lunches, mouth-watering traditional dining favourites and sumptuous meats, buffets, and desert offerings;
An array of menu choices from our extensive menu, along with a willingness to adapt to any request. We can also develop and suggest alternative meals for unique tastes and events;
A commitment to do whatever it takes to meet your needs, including responding to special and urgent requests to the best of our abilities;
Friendly and knowledgeable staff to serve you professionally and courteously;
We will deliver on our commitments to maintain and clean the cafeteria area and its surroundings at a standard above the legal requirement.
Secondly, we follow the theme of - Cooperation, Implementation & Ongoing participation:
Research: Staff input on menu choices, promotion, décor, opening times and desired pricing etc.
Marketing & Promotion: Our promotion programs will consist of flyers, brochures, taste test and monthly specials.
Personalised Meal Programs and Pricing Strategy: TCM VARIETY may also offer discounted meals for specialty cases identified by the Ministry of Culture, Sport and Youth.
Thirdly, - Our Customer Focused Approach and Programs: Management genuinely believes that a canteen/cafeteria must be able to maintain excellence in customer relations, customer focused programs and an exceptional image of friendly, courteous and reliable relationships. This is an essential component of our business and will add to continued levels of success. The following chart summarizes the key business operations, the likely approach and expected results: Item
Approach
Expected Results / Benefits
Research
Focus Groups & Questionnaires among targeted market
Marketing
Advertising signs, banners and Promotional brochures
A healthy variety that is focused to customer choices and preference A large creation of interest, Membership base and loyal customers Higher satisfaction levels to individualised needs Quality service, a good company Relationship and strong brand value
Production & Price Services & Programs
Personalised – quality based approach Investments in training and Mutually benefiting programs
NB: All items in this document will to be discussed with Ministry of Culture, Sport and Youth before implementation if this tender is successful. Proposal for the provision of Canteen/Cafeteria Services at Summer Camp Programme 2014 prepared by Terri Mayers for TCM Variety
Confidential Document Copyright 2014 Terri Mayers ALL RIGHTS RESERVED Page 1 of 7
Proposal for the provision of Canteen/Cafeteria Services at Summer Camp Programme 2014 prepared by Terri Mayers for TCM Variety
Confidential Document Copyright 2014 Terri Mayers ALL RIGHTS RESERVED Page 2 of 7
Conclusion TCM Variety is confident that our proposed varied menu options and customer focused pricing strategy will be a perfect fit for the Ministry of Culture, Sport and Youth. We look forward to discussing initially a short -term partnership for managing the canteen/cafeteria service, and possibly entering into a mutually beneficial annual or long-term programme.
Our canteen operations will focus on providing high quality meals and snacks using fresh ingredients and products at affordable prices. We will make our meals from scratch and will include all the food groups needed for the health of a child. Our breakfast packages are versatile, satisfying, and a nutritious and delicious start for the day; Our hot lunch meals will re-energize both kids and staff and help maintain their focus and enthusiasm; We will provide a customisable menu to suit any taste and budget;
After reviewing this document, we are available to answer any questions you may have, and we look forward to discussing this opportunity and to further negotiate terms, fees and conditions for a mutually beneficial relationship.
Thank you reviewing our proposal, please contact us to discuss further details in person at:
TCM Variety c/o Leslie Wakefield Bourneville St. Joseph TEL: (246) 437-7858 (h) OR (246) 267-1603 (c) Email: [email protected]
Sincerely,
Leslie Wakefield For TCM Variety
Proposal for the provision of Canteen/Cafeteria Services at Summer Camp Programme 2014 prepared by Terri Mayers for TCM Variety
Confidential Document Copyright 2014 Terri Mayers ALL RIGHTS RESERVED Page 3 of 7
Prepared for Mr. Cleviston Hunte The Director of Youth Affairs The Ministry of Culture, Sport and Youth Skye Mall, Haggatt Hall, St Michael Prepared by Terri Mayers for
TCM VARIETY BOURNEVILLE ST JOSEPH TEL: (246) 437-7858/267-1603 Email: [email protected]
Proposal Summary TCM Variety is pleased to present The Ministry of Culture, Sport and Youth with this proposal for the provision of affordable and nutritional food services for the 2014 National Summer Camp Programme. The Summer Camp areas we are most interested in are in St Michael, St Thomas and Christ Church. Our goal is the daily provision of budget friendly and appetizing hot/cold meals services, that are closely aligned with the vision your ministry had at the inception of this programme. We recognize this unique opportunity to serve the children of Barbados a balanced local menu that is not only very appealing but encompasses all dietary considerations. Having duly examined your requirements, we are confident that our proposed service will effectively address your needs. Our overall goal will be to provide the lunch services in a way that not only is affordable and attainable to all kids at the camps but ensures that the Ministry's vision for the Summer Camp Programme is not compromised. Our approach to the canteen/ cafeteria food and menu concerns will be to offer semi-personalised breakfast, lunch and snack choices consisting of staples such as; fresh-baked local goods, meat, fish or vegetarian choices, an always present vegetable and fruit option, a wide range of snacks and a selection of hot and cold beverages. One consistent theme will be to use fresh and local ingredients, fruits, vegetables, herbs and spices. By choosing TCM Variety, The Ministry of Culture, Sport and Youth will also receive:
A properly managed cafeteria/canteen service that provides exceptional food in exciting
variety, superior customer service and clean production and service areas that exceeds HAACP requirements, the Health Services (Food Hygiene) Regulations 1969 and the Health Services (Restaurants) Regulations 1969;
Freshly prepared and presented hot and cold meals choices (that can be specific to dietary
requirements if ordered in advanced). These hot and cold meals will all include the vital food groups essential to children's growth and development. Please see attached sample menu for further illustration.
A well trained staff with extensive experience in the food and service industries.
Please find the details of our plan enclosed for operating a professional canteen / cafeteria service and our ideas for forming a mutually rewarding relationship with The Ministry of Culture, Sport and Youth.
Proposal for the provision of Canteen/Cafeteria Services at Summer Camp Programme 2014 prepared by Terri Mayers for TCM Variety
Confidential Document Copyright 2014 Terri Mayers ALL RIGHTS RESERVED Page 1 of 7
Profile TCM Variety is a new service business founded by Leslie Wakefield in 2013. Other key members of the team include Alinda Mason, Tiffany Dottin, Marcia Branch and Natasha Branch, who collectively have significant customer service, management, manufacturing, cooking (including School Meals Department) and catering experiences. This combined over twenty (20) years of experience solidifies our ability to satisfy and surpass the needs of our customers.
TCM Variety offers catering services with a focus on the preparation and supply of the best combination of freshly made local food choices at affordable prices.
Our Mission is to creatively prepare, serve and provide an excellent array of meals and menu choices that are always affordable. Our combination of research, marketing and daily production techniques will provide the best possible traditional meals, which are appealing to even the most selective taste buds and competitively priced for the children and staff of the National Summer Camp Programme 2014. SERVICES PROVIDED:
Nutritious and hearty hot breakfasts and lunches.
Healthy Snacks and Fruit (including local and seasonal) Options
Special orders for Food Allergies and Special Needs
Drinks and Hot Beverage Service
OFFICIAL CONTACT: TCM Variety Leslie Wakefield Bourneville St. Joseph TEL: (246) 267-1603 Email: [email protected]
Proposal for the provision of Canteen/Cafeteria Services at Summer Camp Programme 2014 prepared by Terri Mayers for TCM Variety
Confidential Document Copyright 2014 Terri Mayers ALL RIGHTS RESERVED Page 2 of 7
A Solution to your Needs NEEDS IDENTIFICATION: Requirements TCM Variety understands the National Summer Camp 2014 Programme requirements to be as such: General Requirements: Provision of an average of 120 hot/cold meals among an approximate 200 camp attendees; Technical Requirements: To offer all equipment necessary for adequate canteen/cafeteria management needs and service delivery. Health and Safety Requirements: To provide a canteen/cafeteria operation at a standard in keeping or beyond the HAACP requirements, the Health Services (Food Hygiene) Regulations 1969 and the Health Services (Restaurants) Regulations 1969. Cost Requirements: Investment and Fees: Rental Costs and or any other fees inclusive of Utilities and dependent on whether the full use of the location is given. To be discussed and agreed upon initial meeting.
OUR SOLUTION: The TCM Variety Strategy We understand that the Ministry of Culture, Sport and Youth recognizes the importance of superior customer and quality control. We at TCM Variety have a similar philosophy, and are uniquely positioned to offer the ideal canteen/cafeteria service to ensure that your initial vision for the National Summer Camp Programme is upheld. Our professionalism and integrated approach to the following key aspects of the business will quickly substantiate this claim:
HACCP Training and the Health Services (Food Hygiene) Regulations 1969 and the Health
Services (Restaurants) Regulations 1969 regulations for all staff;
A varied menu - issued in advance - with reasonable pricing (and can also be personalized);
The application of accurate representative research to start business in the right direction;
The implementation of adequate equipment which adds to the overall presentation quality;
Maintenance of an exceptional production standard and presentation quality;
And our overall emphasis on a customer driven approach to key products and service delivery.
Proposal for the provision of Canteen/Cafeteria Services at Summer Camp Programme 2014 prepared by Terri Mayers for TCM Variety
Confidential Document Copyright 2014 Terri Mayers ALL RIGHTS RESERVED Page 3 of 7
Proposed Services (Menu and Service Programs) Menu Summary: BREAKFAST CHOICES of hot local delicacies and favourites, sandwiches (cutters), pastries and a variety of hot beverages will be offered as early as 8:00 a.m. ALL DAY SNACKS & GOODIES will carry popular ‘side –orders’ of traditional healthy snack items consisting of fruits, salads, pies, cutters, fries, pastries and desserts. LUNCH customers can choose from a selection of meats, carbohydrates, vegetable and salad options for a well balanced diet. BEVERAGES that range from hot chocolate, teas, coffees to soft drinks, homemade, local and natural juices will be offered to complement the menu.
PRICES:
The average cost will be $5 per snack meal and approximately $10.75 per full plate lunch.
This lunch combo includes one starch, one protein and one vegetable option. The prices may be adjusted based on further research.
SAMPLE MENU: Breakfast (08:00 – 10:30) Scrambled Eggs Chicken Necks/Liver/Gizzard/Backs Ham and Cheese Toast Fishcakes and Bakes
Beverages (All Day) - Orange, Pineapple, Fruit Punch, Local/Seasonal Natural Juices, Mauby, Soft Drinks Lunch (12:00 – 03:00) Macaroni Pie Peas and Rice w/ Stew Chips (combos with following:) Hot Dogs Chicken Hamburgers Fish Steamed Vegetables Tossed Salad All Lunch Combos include Complimentary Vegetable or Salad
Fruits (All Day) Local & Exotic Options Fruit Salad w/Local & Exotic Fruits Local Delicacies & Snacks (All Day) (Vegetarian Included) Cutters (Egg, Ham, Cheese, Fish) Patties (Lentil, Saltfish, Chicken, Beef) Bread n 2 Sliced Cakes
Proposal for the provision of Canteen/Cafeteria Services at Summer Camp Programme 2014 prepared by Terri Mayers for TCM Variety
Confidential Document Copyright 2014 Terri Mayers ALL RIGHTS RESERVED Page 4 of 7
Why Choose TCM Variety? Firstly, providing the regular operational needs beyond your expectations:
Great food, including quality snacks for fun breaks, nutritious hot lunches, mouth-watering traditional dining favourites and sumptuous meats, buffets, and desert offerings;
An array of menu choices from our extensive menu, along with a willingness to adapt to any request. We can also develop and suggest alternative meals for unique tastes and events;
A commitment to do whatever it takes to meet your needs, including responding to special and urgent requests to the best of our abilities;
Friendly and knowledgeable staff to serve you professionally and courteously;
We will deliver on our commitments to maintain and clean the cafeteria area and its surroundings at a standard above the legal requirement.
Secondly, we follow the theme of - Cooperation, Implementation & Ongoing participation:
Research: Staff input on menu choices, promotion, décor, opening times and desired pricing etc.
Marketing & Promotion: Our promotion programs will consist of flyers, brochures, taste test and monthly specials.
Personalised Meal Programs and Pricing Strategy: TCM VARIETY may also offer discounted meals for specialty cases identified by the Ministry of Culture, Sport and Youth.
Thirdly, - Our Customer Focused Approach and Programs: Management genuinely believes that a canteen/cafeteria must be able to maintain excellence in customer relations, customer focused programs and an exceptional image of friendly, courteous and reliable relationships. This is an essential component of our business and will add to continued levels of success. The following chart summarizes the key business operations, the likely approach and expected results: Item
Approach
Expected Results / Benefits
Research
Focus Groups & Questionnaires among targeted market
Marketing
Advertising signs, banners and Promotional brochures
A healthy variety that is focused to customer choices and preference A large creation of interest, Membership base and loyal customers Higher satisfaction levels to individualised needs Quality service, a good company Relationship and strong brand value
Production & Price Services & Programs
Personalised – quality based approach Investments in training and Mutually benefiting programs
NB: All items in this document will to be discussed with Ministry of Culture, Sport and Youth before implementation if this tender is successful. Proposal for the provision of Canteen/Cafeteria Services at Summer Camp Programme 2014 prepared by Terri Mayers for TCM Variety
Confidential Document Copyright 2014 Terri Mayers ALL RIGHTS RESERVED Page 1 of 7
Proposal for the provision of Canteen/Cafeteria Services at Summer Camp Programme 2014 prepared by Terri Mayers for TCM Variety
Confidential Document Copyright 2014 Terri Mayers ALL RIGHTS RESERVED Page 2 of 7
Conclusion TCM Variety is confident that our proposed varied menu options and customer focused pricing strategy will be a perfect fit for the Ministry of Culture, Sport and Youth. We look forward to discussing initially a short -term partnership for managing the canteen/cafeteria service, and possibly entering into a mutually beneficial annual or long-term programme.
Our canteen operations will focus on providing high quality meals and snacks using fresh ingredients and products at affordable prices. We will make our meals from scratch and will include all the food groups needed for the health of a child. Our breakfast packages are versatile, satisfying, and a nutritious and delicious start for the day; Our hot lunch meals will re-energize both kids and staff and help maintain their focus and enthusiasm; We will provide a customisable menu to suit any taste and budget;
After reviewing this document, we are available to answer any questions you may have, and we look forward to discussing this opportunity and to further negotiate terms, fees and conditions for a mutually beneficial relationship.
Thank you reviewing our proposal, please contact us to discuss further details in person at:
TCM Variety c/o Leslie Wakefield Bourneville St. Joseph TEL: (246) 437-7858 (h) OR (246) 267-1603 (c) Email: [email protected]
Sincerely,
Leslie Wakefield For TCM Variety
Proposal for the provision of Canteen/Cafeteria Services at Summer Camp Programme 2014 prepared by Terri Mayers for TCM Variety
Confidential Document Copyright 2014 Terri Mayers ALL RIGHTS RESERVED Page 3 of 7
