Turn meaningless data into actionable insights!
Turn meaningless data into actionable insights! 95 % of all data is never touched beyond primary use. This equates to costly digital landfills of unused data. ! ! Squirro enables customers to leverage underused data from internal and external sources. The resulting insights help customers to increase customer intimacy, reduce service costs, and detect operational risks.! !
Changing the cost versus value equation of data! !
Service Insights!
Customer Insights!
Risk Insights!
Enable service ticket clustering (similar tickets), autoassignment & auto-suggest answers.!
Get an intimate understanding of markets and customers, in real-time, embedded in any CRM.!
Assist with real-time concept based fraud detection within, e.g. Email, IM, call notes, reports.!
Customer References! ! ABB, Alliance Bernstein, Deutsche Bank, Deloitte, Investec, German Red Cross, Swisscom, Wells Fargo.!
Customer Success – Customer Insights! !
Empower 10,000 Relationship Managers to engage insightfully with customers! ! Our customer is a top American bank, delivering financial services to clients across the USA and overseas.! ! Problem! ! Siloed data in 12+ CRMs! ! Not able to get a single view of CRM! ! Solution! ! Connected disparate systems across 20 lines of business and across 15+ enterprise systems! ! Key account teams get an unified client view in real time ! ! Insights on client issues, product performance, state of customer relationships, etc.! ! Result: 22% return on data!
[email protected]!
www.squirro.com!
Squirro - © 2015 Nektoon AG!
Customer Success – Service Insights ! !
Cut time to first contact resolution by 10 %! ! Our customer is a leading European telecommunications company providing mobile, landline, internet and TV services.! ! Problem! ! Siloed data in 8 different systems! ! No ability to track customer interactions! ! Solution! ! Unified disparate service, ticketing & knowledge base systems into a single instance for analysis ! ! Clustering and aggregation of tickets, issues detection & similar case propositions! ! Automated ticket routing & automated case resolution processes embedded in existing ITSM / ticketing systems !
Technology! ! Squirro is a software application, which turns data into relevant business insights. ! ! Built from scratch for the cloud, it provides unified data access and adaptive search to generate actionable insights. ! ! Core to the solution is the patented Smart Filter technology, which intelligently connects seemingly unrelated data points while learning and refining as user interactions increase. ! ! These insights are delivered seamlessly integrated into strategic business applications including ERP’s, CRM’s and BI’s. !
Squirro Switzerland Badenerstrasse 120! 8004 Zurich! +41 44 586 98 98!
[email protected]!
Squirro Germany Birkenleiten 41! 81543 Munich ! +49 89 2154 7429 0!
Squirro United Kingdom 1 Canada Square, Level 39 E14 5AP London! +44 203 725 7609!
www.squirro.com!
Squirro North America 54 West 40th Street! 10018 New York City! +1 347 321 9470!
Squirro - © 2015 Nektoon AG!
Changing the cost versus value equation of data! !
Service Insights!
Customer Insights!
Risk Insights!
Enable service ticket clustering (similar tickets), autoassignment & auto-suggest answers.!
Get an intimate understanding of markets and customers, in real-time, embedded in any CRM.!
Assist with real-time concept based fraud detection within, e.g. Email, IM, call notes, reports.!
Customer References! ! ABB, Alliance Bernstein, Deutsche Bank, Deloitte, Investec, German Red Cross, Swisscom, Wells Fargo.!
Customer Success – Customer Insights! !
Empower 10,000 Relationship Managers to engage insightfully with customers! ! Our customer is a top American bank, delivering financial services to clients across the USA and overseas.! ! Problem! ! Siloed data in 12+ CRMs! ! Not able to get a single view of CRM! ! Solution! ! Connected disparate systems across 20 lines of business and across 15+ enterprise systems! ! Key account teams get an unified client view in real time ! ! Insights on client issues, product performance, state of customer relationships, etc.! ! Result: 22% return on data!
[email protected]!
www.squirro.com!
Squirro - © 2015 Nektoon AG!
Customer Success – Service Insights ! !
Cut time to first contact resolution by 10 %! ! Our customer is a leading European telecommunications company providing mobile, landline, internet and TV services.! ! Problem! ! Siloed data in 8 different systems! ! No ability to track customer interactions! ! Solution! ! Unified disparate service, ticketing & knowledge base systems into a single instance for analysis ! ! Clustering and aggregation of tickets, issues detection & similar case propositions! ! Automated ticket routing & automated case resolution processes embedded in existing ITSM / ticketing systems !
Technology! ! Squirro is a software application, which turns data into relevant business insights. ! ! Built from scratch for the cloud, it provides unified data access and adaptive search to generate actionable insights. ! ! Core to the solution is the patented Smart Filter technology, which intelligently connects seemingly unrelated data points while learning and refining as user interactions increase. ! ! These insights are delivered seamlessly integrated into strategic business applications including ERP’s, CRM’s and BI’s. !
Squirro Switzerland Badenerstrasse 120! 8004 Zurich! +41 44 586 98 98!
[email protected]!
Squirro Germany Birkenleiten 41! 81543 Munich ! +49 89 2154 7429 0!
Squirro United Kingdom 1 Canada Square, Level 39 E14 5AP London! +44 203 725 7609!
www.squirro.com!
Squirro North America 54 West 40th Street! 10018 New York City! +1 347 321 9470!
Squirro - © 2015 Nektoon AG!
