VI. TROUBLESHOOTING GUIDE Symptom
Probable cause
No hot water Electricity not on or one of the supplies has failed Plumbing crossover
Remedy Check electricity supply.
Test by turning cold water supply off to the hot water generator, then open hot water at one of the outlet. No water should flow, if water is flowing then you might have plumbing crossover that needs to be corrected for the unit to operate properly.
Water flow rate is less Increase water flow rate. than required minimum 0.5 GPM The flow sensor is not Turn off the power, open working the unit and verify the flow sensor not obstructed by debris. Note: During normal operation when water is turned on, the 4 digits LED on the circuit board inside the hot water generator should display the flow rate. Water is too cold
Water flow is too high Adjust the water flow. One of the power supplies is not on
Check the supply voltages to the hot water generator and rectify if necessary
Temperature setting is too low
Verify the temperature setting.
The inlet water Reduce the flow rate. temperature has dropped considerably Water flow too low
Water temperature fluctuate
There might be restrictions in the plumbing
Check the plumbing. Inspect and clean inlet filter screen to the hot water generator.
Water supply pressure too low
Check that all inlet shut-off valves are fully open.
Fluctuating water Avoid several hot water pressure or changing outlets being used at the same time as this causes flow rate the temperature to fluctuate.
MANUFACTURER’S WARRANTY
GENERAL INTRODUCTION
10 Year Limited Heat Exchanger/3 Year Electric Parts
SUPERGREEN Tankless hot water generator IR-3000, 4000, 6000 and IR-8000 series are a new generation electric tankless hot water generators. SUPERGREEN IR-series are the first electric tankless hot water generators to utilize the patented SUPERGREEN Logic to combine the efficiency of non-metallic quartz heating elements together with the accuracy of a Fuzzy Logic PID Temperature Controller to achieve temperatures within +/-1° F. Our new hot water generators were designed for safety, dependability, reliability and economy to provide maintenance-free continuous hot water for many years, while being the most environmentally friendly.
PRODUCT WARRANTY: SUPERGREEN only warrants to the original purchaser at the original installation address of purchaser (collectively, the “Buyer”) the SUPERGREEN hot water generator and its components as manufactured by SUPERGREEN (the "Product") to be free from defects in materials and workmanship, under normal use and service for the period of time identified below beginning from the date of installation. SUPERGREEN Warranty is only offered if the SUPERGREEN products are installed by a licensed contractor In accordance with National and Local Codes having jurisdiction governing the installing area, and installed to Manufacturer Specifications. SUPERGREEN warrants the heat exchanger and electronic circuit board of its residential water generators against defects in materials and workmanship as follows: 10 Year Limited Heat Exchanger: The heat exchanger as referred to herein shall mean the body of the heat exchanger including the composite plastic component parts attached to the body of the heat exchanger. 3 Year Electric Parts: ALL ELECTRICAL COMPONENTS SUCH WARRANTIES DO NOT COVER: Product misuse, tampering or misapplication, accidental damage, or improper installation. Product failure caused by chemical corrosion, or freezing. Product failure due to lightning, flood or other natural or manmade calamities. Costs incurred for shipping, delivery, handling, and/or administrative charges. Labor charges of any kind . SUPERGREEN shall not be liable for incidental, consequential, special or contingent damages or expenses arising, directly or indirectly, from any defect in the hot water generator or the use of the hot water generator. SUPERGREEN shall not be liable for any water damage arising, directly or indirectly, from any defect in the hot water generator component part(s) or from its use. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHERS.
Operational Instruction Manual
SUPERGREEN Tankless hot water generators do not store water like a conventional tank-type water heater. It contains multiple high powered quartz heating tube elements that are capable of heating water “on-demand” and continuously as needed, so you will never have to worry about running out of hot water again. SUPERGREEN Tankless IR-3000, 4000, 6000 and IR-8000 series working principle and design are simple. When the power is turned on, the microprocessor will check the temperature sensor and current leakage sensor, if they are not errors, the hot water generator is ready to work.
Model: IR-3000, 4000, 6000, 8000 Electric Tankless Hot Water Generators Please read through the manual before installment and operation
When you open the hot water valve, the flow sensor activates at a minimum water flow of 0.5 GPM. The flow sensor sends the information to the temperature controller to begin modulating the heating elements to heat the water as it passed through the quartz heating tubes and to maximize efficiency. If the water flow rate exceeds the maximum heating capacity of the unit, the unit will reach a maximum achievable temperature (within a few degrees of the set temperature). When a reduction in the excessive hot water flow rate is made, the unit will achieve and maintain the set point temperature.
WARNING: THIS PRODUCT MUST BE INSTALLED AND SERVICED BY A LICENSED ELECTRICIAN AND PLUMBER, OR A PROFESSIONAL SERVICE TECHNICIAN AND/OR IN ACCORDANCE WITH ALL LOCAL CODE. IMPROPER INSTALLATION AND/OR OPERATION, OR INSTALLATION BY AN UNQUALIFIED PERSON CAN CAUSE PROPERTY DAMAGE, SERIOUS BODILY INJURY OR EVEN DEATH. GENERAL SAFETY RULES: This appliance must be properly grounded.
When the fixture is closed, the demand stops, the flow sensor sends information to the controller to turn off the power to the quartz heating elements. The unit remains in it standby mode until the demand for the hot water is needed. A convenience circuit breaker is provided to manually turn ON/OFF the unit.
Manufacturer Contact: Supergreen Inc 4501 107th Circle N. Suite #1 Clearwater, FL 33762 www.supergreenusa.com
Disconnect the unit from the electrical supply before cleaning, servicing or removing the cover. The electrical installation must conform to current National Electrical Codes. Do not install the unit in location where there where it may be subject to freezing, chemical corrosion, or accidental damage. Close supervision is necessary when the product is used near children or elderly persons, to reduce risk of injury. The Tankless Hot Water Generator is designed to heat potable cold water for domestic purposes. Manufacturer reserves the right to discontinue, or change at any time, specifications or designs without notice and without incurring obligations.
TECHNICAL SPECIFICATIONS : MODEL IR-3000/4000 IR-6000/8000 Voltage supply 220 VAC 220 VAC Amperage 30A/40A 60A/80A Maximum output power 7kW/9kW 14kW/18kW Minimum flow rate 0.5 Gal/min 0.5 Gal/min Maximum flow rate 2.0 Gal/2.2 Gal 4 Gal/4.4 Gal Weight 25 lbs 27 lbs Temperature range 60°F to 125°F* Pressure range 15 psi to 150 psi Dimensions 14” W x 20” H x6” D Cabinet Powder Coated 20 Gauge Steel (*Factory default setting 120°F, Commercial setting up to 160°F)
MODEL
POWER (KW)
CURRENT (Amps Max)
CIRCUIT BREAKER SIZE (Amps)
WIRE SIZE (AWG)
IR-3000
7 KW
30
30
2 #10
IR-4000
9 KW
40
40
2 #8
IR-6000
14 KW
60
2 x 30
2 #6
IR-8000
18 KW
80
2 x 40
2 #4
Recommended Electrical Panel Size IR-3000, IR-4000
100-150 Amp
IR-6000, IR-8000
200 Amp
INSTALLING AND COMMISSIONING THE TANKLESS HOT WATER GENERATOR: I. MOUNTING THE UNIT 1. Leave a minimum of 6” to both sides and 12” on the top and bottom of the unit for clearance and maintenance. A minimum clearance of 24" in front of the unit must be provided for safe removal of the front cover for installation, advanced troubleshooting and service. 2. Mount the electric hot water generator securely to the wall with six (6) screws. The two (2) mounting brackets located at the top and bottom of the unit with eyelet holes. 3. This unit must only be mounted in a vertical position with the electrical and water fittings located at the bottom of the unit. 4. Avoid installing the hot water generator in a corrosive environment, as this may cause damage to the electronic components. 5. Installation of the hot water generator must be in accordance with all National and Local codes having Jurisdiction and installed by a Licensed Contractor.
II. PLUMBING CONNECTIONS
III. ELECTRICAL CONNECTIONS
INLET AND OUTLET CONNECTIONS: The inlet and outlet connections are clearly marked on the unit. They each have a 3/4” NPT connector. The cold water inlet is on the right hand side and the hot water outlet is on the left hand side. Under NO circumstances can these be reversed, reverse cause the unit to be inoperable.
WARNING: BEFORE BEGINNING ANY WORK ON THE ELECTRICAL INSTALLATION, BE SURE THE SWITCH AT MAIN BREAKER PANEL IS “OFF” TO AVOID ANY DANGER OF ELECTRICAL SHOCK.
ISOLATION VALVES: Install isolating valves (ball valve type) on both inlet and outlet water line. This valve can be used to turn off the water supply to the unit if it needs servicing or maintenance purposes.
WARNING: THE UNIT MUST BE PROPERLY GROUNDED. FAILURE TO GROUND THE SYSTEM MAY RESULT IN DEATH OR SERIOUS INJURY.
PRESSURE RELIEF VALVE: You should check the local codes to find which type of PRV is required in your area. The use of one 3/4" 150 PSI pressure only relief valve must be installed on each hot water generator on the hot water outlet before the outlet ball valve with a drainage discharge tube installed in accordance of national and local codes.
REMOVE THE COVER: Remove the two (2) screws on both sides of the unit and four (4) screws on the bottom of the unit and lift up the front cover (carefully to avoid damage to the circuit breakers).
GATE VALVE: Must install at outlet, after Pressure Relief Valve to calibrate the flow and hot water FINAL MOUNTING AND PLUMBING INSTALLATION CHECKS: 1. Insure that the unit is securely fastened to a wall. 2. Check the system for water leaks at all the plumbing connections. 3. If a leak is present take corrective action and tighten all connections as necessary. 4. After the unit has been plumbed, flush it with water to remove any debris or loose particles. 5. Make sure that the unit is located in an area that is free from direct contact with movable objects, such as doors, appliances and in garage installations require proper mounting height and protection from all motorized vehicles. Do not use unit as a means to support piping. 6. Confirm that the proper wire size is used when installing the hot water generator, as this may result in an unsafe electrical condition. 7. Recommend that a drain pan is installed for attic or all other installations within inside the conditioned living space to prevent possible water damage. 8. Follow all installation clearances specified in this manual. NOTICE: ALL MOUNTING AND PLUMBING MUST BE COMPLETED PRIOR TO MAKING THE ELECTRICAL CONNECTIONS.
IR-3000 model requires one independent circuit. Use one pair #10 AWG supply cables protected by a double pole 30 Amp breaker. Make sure that the unit is properly grounded. IR-4000 model requires one independent circuit. Use one pair #8 AWG supply cables protected by a double pole 40 Amp breaker. Make sure that the unit is properly grounded. IR-6000 model requires two independent circuits. Use two pairs #6 AWG supply cables protected by two separate double pole 30 Amp breakers. Make sure that the unit is properly grounded. IR-8000 model requires two independent circuits. Use two pairs #4 AWG supply cables protected by two separate double pole 40 Amp breakers. Make sure that the unit is properly grounded. Wire entry into the unit must be made through the hole provided in the bottom of the hot water generator in the lower left corner. The supply wires must be connected to the slots on the Circuit Breaker marked L1 and L2. Make sure L1 and L2 wires are connected in the correct sequence. No attempt should be made to make any electrical connections inside the unit other than at the Circuit Breaker/Terminals labeled L1 and L2. The GROUND WIRE must be connected to copper grounding terminal located in the lower left hand corner of the hot water generator case marked “GROUND”.
IV. COMMISSIONING YOUR ELECTRIC HOT WATER GENERATOR WARNING: OPEN HOT WATER FAUCET FOR A FEW MINUTES UNTIL WATER FLOW IS CONTINUOUS AND ALL AIR IS PURGED FROM WATER PIPES. THE UNIT COVER MUST BE INSTALLED BEFORE THE CIRCUIT BREAKERS ARE TURNED ON.
Turn ON the main circuit breakers to energize electrical power to the unit. Switch ON the built-in circuit breaker on the front of the unit. Adjust the water temperature to the desired level using the key on the temperature controller on the front cover of the unit. (Factory default temperature setting @120°F) To set temperature using the temperature controller: Adjust temperature using UP/DOWN button. 1. Turn on hot water and wait 5-10 seconds until temperature has stabilized. 2. Check the water temperature and make sure that it does not feel too hot, and reduce if necessary. 3. The hot water generator is factory pre-set at 120°F. Raising the temperature above 125°F is not according to the National Plumbing Codes. For commercial or other heating applications requires additional programming information from the factory and may require the installation of a secondary safety device or a tempering valve. 4. Your tankless hot water generator is now working in AUTOMATIC OPERATION. When water flows through the unit, the electric hot water generator will turn on to heat the water to the set temperature. When the flow of water stops, the electric hot water generator will shut off and remain on in the standby mode. V. MAINTENANCE The SUPERGREEN tankless hot water generator requires no maintenance other than to periodically check unit for leaks, and clean any external brass ball valve Y- type filter as requires. IMPORTANT NOTE: IF LEAKAGE OCCURRED DURING THE OPERATIONS OF THE HOT WATER GENERATOR Immediately, turn off the main breaker, shut off the hot water generator inlet/outlet water valves and contact your professional installation or service personnel for further support.